This company should be banned from letting out properties. Despite numerous requests to do our five months out of date gas safety check, deal with major damp problems amongst many other serious problems, rotten floor joists, soil stack pipe leaking into cellar etc not one single problem was dealt with. The manager there insisted they had a gas safety certificate.... even though we didn't! Cut a long story short, we got the private rent sector involved and reported them to the HSE about the gas safety check. Finally found a new property elsewhere and had to move. Complete nightmare....suffered 12 months of huge stress due to these clowns. Never ever rent a property through this joke of a company!