I used to work for them and would never rent from them. Only concerned about landlords because that is where the money comes from. Faults were reported but went un-repaired. End of tenancy inspections would have to list every fault, stratch or dent and they would do all theyt could to withold bond money or pay it back as late as possible. No empathy with tenants, who were often described in derogatory terms. Staff were rude and abrupt but would bend over backwards for landlords, which was encouraged from the top