The agent was over biased towards the landlord. During the last inspection after we have moved out, we were told that professional cleaners would be hired to clean the house although have clean it thoroughly. The agent said our cleaning was up to professional standards! Almost every little things (e.g. small mark on wall, scratch on door) all were counted as negligence. On top of that, he explained everything is a very patronizing manner and the the whole process of inspection felt like a blaming session. DO NOT rent any property from this agent in Sheffield, I'm sure there are other agencies who are more polite and take good care of the tenants, instead of treating tenants like a second-class citizen!