Quite appalling over- handed attitude. Treats prospective tenants like dirt. They have a way of extracting more money from the deposit by finding the smallest things that require rectification. One item dust on the door of washing machine. They even mentioned rice in the kitchen in a display jar as if this was a defect. When they show prospective tenants around the flat they organised for 5 parties at the same time to create urgency.
What agent could do to change your mind?
Been friendly and helpful. Dump the high horse attitude!