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    RAJVINDER SANDHU
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    Paz Ruparelia
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    Dominic
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    Raj Ruparelia
Bassetts property Solutions are one of the leading independent Estate Agents in Hounslow and have extensive experience and knowledge of the local area. We are here to help you plan your next move in the property market, whether you are looking to buy, sell, rent or let.

4 Kingsley Road
Houghton Le Spring,Hounslow
Greater London
TW3 1NP
020 8572 1066

 
Website not available

Properties for sale
Properties for rent
Oct 17,2014
Minithumbdown
By:
Oct 17,2014
6 people found
this helpful
Terrible estate agent. Avoid this agency at any cost. Once you sign the contract you are stuck and they will never listen to your problem, not capable of even dealing with toilet leaks. Inventory check is required for landlord/tenant safety, but these people given a new definition of inventory check, which 100% takes your deposit by doing false reports. Avoid them if you want to focus on your busy life rather keep calling them for length of your contract....
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What agent could do to change your mind?
Close the business.
Was this helpful? Yes
Jul 09,2014
Minithumbdown
By:
Jul 09,2014
8 people found
this helpful
Bassetts agency are total cowboys. DO NOT PAY THEM ANY MONEY. 'Paresh Paz Ruparelia's (owner of Bassetts) business is to take as many £1500 'holding deposits' from anyone they can and then never reply to them when they ask for it back. God knows why they havent been closed down yet. I have been totally conned and all they do is ask me to email an 'accounts department' email address which nobody replies to. They dont even have an accounts department because they don't pay anyone any money. ...
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What agent could do to change your mind?
ΓƒΒ’Γ’β€šΒ¬Γ…β€œIt would take an almost complete turnaround from their present incompetence.ΓƒΒ’Γ’β€šΒ¬Γ‚Β
Comment on agent fees
Bassetts are called day time robbers. First they ask Customers Profession, Salary of the customer and they start collecting all your money by telling as agency fees.
Was this helpful? Yes
By: Bassetts
Jul 10, 2014
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Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registered with....
Mar 01,2014
Minithumbdown
By:
Mar 01,2014
55 people found
this helpful
This letting agency ( if you can call it one ) will happily take your money but at the slightest problem will turn their back and deny all responsibility. Paz Ruparelia or Raj talks a good talk but does not follow up on anything. Soon after Bassetts takes your money/house keys from landlord/tenant, Bassetts staff change their tone. Bassetts never respond you. Bassetts never let you know what is going on and you have to keep chasing them. The office staff don\'t know what day of the week it is ...
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What agent could do to change your mind?
Bassetts staff are rude, rubbish, and not fit for the purpose
Was this helpful? Yes
Jan 16,2014
Minithumbdown
By:
Jan 16,2014
58 people found
this helpful
RUN AWAY!!! Bassetts had given a horrible experience to me. They have a good sales department but avoid to book a property from them at any cost, it\'s a fraud and they try to make money out of you at any change. As a landlord, i would advise you not to use Bassetts in any capacity. From day one, they have been nothing but a burden to me. On the day they moved tenants into my property, they lost the keys, and broke the gas tap. For the the next three years i had to call up pretty much ever...
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Was this helpful? Yes
Jul 14,2013
Minithumbdown
By:
Jul 14,2013
70 people found
this helpful
Having commissioned Bassetts to find me a tenant who was not on benefits I was delighted when they told me they had a tenant waiting on their books who was on maternity leave (infer working) I was dismayed to find out that they had placed the tenant and her partner and 2 year old daughter in my property for three days before I could check employment history, fianacial references and guarantor details and three days before I signed the Shorthold tenancy Agreement. It turns out the employment deta...
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Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (2)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere....
Jul 05,2013
Minithumbdown
By:
Jul 05,2013
53 people found
this helpful
They were great to start then as soon as we got into the property everything changed. To start with we were assured a long tenancy but got a initial 6 month contract, once that was up we got just another 6 month\'s then they inform us that the owner is selling the house and we would get a rolling monthly contract. So much for long term. We are a family of 7 and need stability. In September les than a month into our tenancy the shower broke and 10 months on it is still broken. In December the boi...
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What agent could do to change your mind?
bad people
Was this helpful? Yes
Jul 04,2013
Minithumbdown
By:
Jul 04,2013
52 people found
this helpful
Renting this time has been an awful experience. When we took over the apartment, there were a number of repairs that should have been done prior to our occupation. In addition, the cleaning that had been done following the prior tenant's departure was very bad. The oven, for example, is a disgrace, as are some of the showers. This will hopefully be taken care of next week, at our request, but this should have been done before, particularly for a property that rents at £1600 per month. ...
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Was this helpful? Yes
Jul 03,2013
Minithumbdown
By:
Jul 03,2013
57 people found
this helpful
DO NOT USE THEM PAZ RUPARELIA IS USLESS AND RUDE he could not even get my deposit back after a month of waiting. country wide are the same the cannot even comunticate with each other they speak to you like a piece of crap we ened up losing our house and PAZ gave us a bad refrence for a new property with antoher agent for not paying rent when they lost the payments and we were in credit the whole time .. so resulting in a family with a new born rendering us homesless with no where to go..they sti...
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What agent could do to change your mind?
WORSE OF ALL
Was this helpful? Yes
Jul 02,2013
Minithumbdown
By:
Jul 02,2013
56 people found
this helpful
Terrible in every way! Don\'t give them your business. Been looking for a property to rent in Hounslow for months now and unfortunately Bassetts seem to have to best ones with the worst service! (not just the branch above but ALL Bassetts branches) never had a good experience with them. Phoned them numerous times to arrange viewings when I was free so I could see the properties, NOT an option. they do group viewings in the middle of the day (maybe they think no one has work?!?! idiots) and of c...
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What agent could do to change your mind?
people are bad
Was this helpful? Yes
Jul 01,2013
Minithumbdown
By:
Jul 01,2013
56 people found
this helpful
Charged admin fees and credit fees to the tune of£420 Reported damage to back doors which was never resolved A leaky toilet was half repaired 6 months after reporting it and was only fixed 2 months before we were forced out due to the landlord selling the property Having found another property they wouldn\'t negotiate an early release Before we moved we were told we had to buy their insurance which was according to trading standards was misselling. when i confronted them the response was ...
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What agent could do to change your mind?
bad people
Was this helpful? Yes
Jun 26,2013
Minithumbdown
By:
Jun 26,2013
126 people found
this helpful
I have given three houses to Bassetts. Bassetts said initially they knew tenants for last three years and they also said they have rented-out nine properties to same company for whom these tenants belongs. Bassetts said they are personal guarantors on behalf of tenants while introducing tenants. After three months of tenancy, it was discovered that tenants are doing illegal, unethical, immoral activities in our properties. When tenancy commenced, it has really become nightmare to get rid o...
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What agent could do to change your mind?
bad agency
Was this helpful? Yes
Jun 12,2013
Minithumbdown
By:
Jun 12,2013
100 people found
this helpful
Bassetts are worse agency in Hounslow, They are money eaters, charges money in various farms like check-in fee, check-out fee, make-up fee, introduction fee, inventory fee. After collecting money , they never respond you at all. Once you sign on tenancy agreement, their manager : Paz Ruparelia abuses the customers because you can not easily terminate the contract. Bassetts is a worse agency on market. Never approach them....
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What agent could do to change your mind?
worse , they believe money is everything
Was this helpful? Yes
May 15,2013
Minithumbdown
By:
May 15,2013
229 people found
this helpful
I have received horrible treatment from Bassetts and Bassetts seems to be very bad agency. after going through hell kind of experience, now i read reviews at allagents.co.uk, Everywhere is the same story that Bassetts is worse agency. avoid this agency...
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What agent could do to change your mind?
bassetts are lorry drivers. they really need education
Was this helpful? Yes
Apr 29,2013
Minithumbdown
By:
Apr 29,2013
246 people found
this helpful
I have been a private tenant for 7 years and I can honestly say that Bassetts are the worst letting agents I have had the misfortune of renting from. They are completely unprofessional with their letting properties. Unethical , dishonest. Withheld information. Mine had NO maintenance for the 3 years I was with them. They never supplied an inventory. They failed to secure my deposit for 2 years; keeping my deposit in their account gaining interest! And to top it all they continue to refuse to rel...
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What agent could do to change your mind?
they are rouges
Was this helpful? Yes
Apr 18,2013
Minithumbdown
By:
Apr 18,2013
240 people found
this helpful
Once you Sign on tenancy agreement with Bassetts, it's like a entering in to Hell. They never answer/responds to either Tenant or Landlord queries. After that none of their staff answers to you. They say that their manager Paz responds to all queries, in reality he never responds to any queries. Bassetts never forwards full rent to landlord. When tenant left the property, we spent £9000 for repairs due to mis-management of Bassetts. Tenant claimed that bassetts bused them and never ...
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What agent could do to change your mind?
Bassetts is a bad agency, i dobt that would improve standards by taking advices
Was this helpful? Yes
Apr 10,2013
Minithumbdown
By:
Apr 10,2013
319 people found
this helpful
One of the most unscrupulous agents on the market. They have charged me a whopping 260 £ fee for a studio thats not worth the rent they have charged. Its a studio that looks like it has everything but everything in there is just for the show. There\'s a wall mounted heater in the room that looks so new. I have mentioned to the agent in particular about the problems of coldness and dampness due to my earlier experiences and the agent convinced me that they are all in perfect working condition....
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Was this helpful? Yes
Apr 05,2013
Minithumbdown
By:
Apr 05,2013
243 people found
this helpful
[[EDIT ORIGINAL START]] I am tenant and Paz Ruparelia has cheated me. We agreed £1100 rent for the property and he mentioned £1200 in tenancy agreement. Because this is last minutes surprise at the time of moving-in to property, I did not have much option to apart from accepting his desired rate. He has not given my deposit back at the end of 6 months tenancy. He says he would send by post, but never sends it. Waited and waited for 6 months, I do not know what to do. It's an awful e...
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What agent could do to change your mind?
honesty, politeness
Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (1)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere....
Apr 02,2013
Minithumbdown
By:
Apr 02,2013
239 people found
this helpful
Bassetts charrges very high fees. agreement fees, inventory fees, check in fees, makeup fees, deposit protection fees, commisions and they never paid agreed rent to me not even a single time in 12 months. They are very friendly until they take house keys and they change their tone once tenant moves-in. They are very rude, harasses and threatens the landlords/landladys. Certainly avoid this agency. worse of all!...
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Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (1)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere....
Jul 12,2012
Minithumbdown
By:
Jul 12,2012
420 people found
this helpful
I received the most cheap and very awfull services i gave my property for rent and the agent was so convincing that he will find a family only for my 4 bed house, he assured me their are very nice family of couple and 3 kids. After 1 month i had phone calls from neighbours complaining about late night parties noise pollution and they have been trashing my house in a severe manner. When i asked the agent to inspect the property on tuesdays 2pm they said they have been there and everything was imm...
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What agent could do to change your mind?
never ever will recommend this agency
Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (1)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere....
Mar 06,2012
Minithumbup
By:
Mar 06,2012
4 people found
this helpful
Having first viewed the house, and offering a price, Dominic promptly & courteously managed to get the vendor & I to agree on the sale price. Any questions were answered promptly, an excellent legal conveyancer (solicitor) was recommended, and when exchange of contract dates were changed, Dominic did his best to get a good compromise. Overall, extremely satisfied with the service offered by Bassetts, as an Estate Agency....
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Was this helpful? Yes
By: Robert
Mar 31, 2013
View all comments (1)
My experience is otherway. Bassets demanded more money to exchange contracts. Staff used abusive language at me. Very bad agency.....
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Awards won by Bassetts

Individual Branch Awards

Hounslow, TW3 1NP

RAJVINDER SANDHU - upload your photo RAJVINDER SANDHU
1 reviews

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Paz Ruparelia - upload your photo Paz Ruparelia
2 reviews

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Dominic  - upload your photo Dominic
1 reviews

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Raj  Ruparelia - upload your photo Raj Ruparelia
1 reviews

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