Bassetts property Solutions are one of the leading independent Estate Agents in Hounslow and have extensive experience and knowledge of the local area. We are here to help you plan your next move in the property market, whether you are looking to buy, sell, rent or let.
Bassetts

4 Kingsley Road
Houghton Le Spring,Hounslow
Greater London
TW3 1NP
020 8572 1066



Properties for Sale
Properties to Rent

“Number of issues from initial promises to paint the mouldy ......”

Nov 12,2017
Minithumbdown
By: 'Past Tenant'
Nov 12,2017
4 people found
this helpful
Number of issues from initial promises to paint the mouldy black ceiling which never happened to taking 3 weeks to fix a boiler during which the flat had no hot water during Christmas. No contact number for emergencies, no accountability and no responses to emails repeatedly ...
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Was this helpful? Yes

“this estate agent is a nightmare from the second you ......”

Jun 27,2017
Minithumbdown
By: 'tenants 1'
Jun 27,2017
3 people found
this helpful
this estate agent is a nightmare from the second you sign that contract you never hear from him again this man named paz rented us a old house with so many issues ranging from electrics to pest in the loft area that we were told ...
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Comment on agent fees
TERRIBLE
Was this helpful? Yes
By: Paz Ruparelia (Director)
Jun 27, 2017
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Totally untrue.....We do NOT have a Rajinder Sandhu in our system but we do no who you are....The tenants of Heath Road, TW3 ....rogue tenants!! ...

“Terrible estate agent. Avoid this agency at any cost. Once ......”

Oct 17,2014
Minithumbdown
By: '** NEVER ** go with bassetts'
Oct 17,2014
11 people found
this helpful
Terrible estate agent. Avoid this agency at any cost. Once you sign the contract you are stuck and they will never listen to your problem, not capable of even dealing with toilet leaks. Inventory check is required for landlord/tenant safety, but these people given ...
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What agent could do to change your mind?
Close the business.
Attached Filesnbsp;
Was this helpful? Yes

“Bassetts agency are total cowboys. DO NOT PAY THEM ANY ......”

Jul 09,2014
Minithumbdown
By: 'George'
Jul 09,2014
12 people found
this helpful
Bassetts agency are total cowboys. DO NOT PAY THEM ANY MONEY. 'Paresh Paz Ruparelia's (owner of Bassetts) business is to take as many £1500 'holding deposits' from anyone they can and then never reply to them when they ask for it back. God knows why they ...
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What agent could do to change your mind?
¢â‚¬Å“It would take an almost complete turnaround from their present incompetence.¢â‚¬Â
Attached Filesnbsp;
Comment on agent fees
Bassetts are called day time robbers. First they ask Customers Profession, Salary of the customer and they start collecting all your money by telling as agency fees.
Was this helpful? Yes
By: Bassetts
Jul 10, 2014
View all comments (2)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registered with ...

“This letting agency ( if you can call it one ) will ......”

Mar 01,2014
Minithumbdown
By: 'Shilpa'
Mar 01,2014
59 people found
this helpful
This letting agency ( if you can call it one ) will happily take your money but at the slightest problem will turn their back and deny all responsibility. Paz Ruparelia or Raj talks a good talk but does not follow up on anything. Soon after Bassetts ...
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What agent could do to change your mind?
Bassetts staff are rude, rubbish, and not fit for the purpose
Attached Filesnbsp;
Was this helpful? Yes

“RUN AWAY!!! Bassetts had given a horrible experience to me. ......”

Jan 16,2014
Minithumbdown
By: 'Tapan Singh'
Jan 16,2014
62 people found
this helpful
RUN AWAY!!! Bassetts had given a horrible experience to me. They have a good sales department but avoid to book a property from them at any cost, it's a fraud and they try to make money out of you at any change. As a landlord, ...
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“Having commissioned Bassetts to find me a tenant who was ......”

Jul 14,2013
Minithumbdown
By: 'Stuart Grenville-price'
Jul 14,2013
73 people found
this helpful
Having commissioned Bassetts to find me a tenant who was not on benefits I was delighted when they told me they had a tenant waiting on their books who was on maternity leave (infer working) I was dismayed to find out that they had placed ...
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Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (2)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere ...

“They were great to start then as soon as we ......”

Jul 05,2013
Minithumbdown
By: 'ross cullen'
Jul 05,2013
57 people found
this helpful
They were great to start then as soon as we got into the property everything changed. To start with we were assured a long tenancy but got a initial 6 month contract, once that was up we got just another 6 month's then they inform us that ...
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What agent could do to change your mind?
bad people
Attached Filesnbsp;
Was this helpful? Yes

“Renting this time has been an awful experience. When we ......”

Jul 04,2013
Minithumbdown
By: 'Raisa Patel'
Jul 04,2013
55 people found
this helpful
Renting this time has been an awful experience. When we took over the apartment, there were a number of repairs that should have been done prior to our occupation. In addition, the cleaning that had been done following the prior tenant's departure was very bad. ...
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“DO NOT USE THEM PAZ RUPARELIA IS USLESS AND RUDE ......”

Jul 03,2013
Minithumbdown
By: 'TERRY LAWSON'
Jul 03,2013
61 people found
this helpful
DO NOT USE THEM PAZ RUPARELIA IS USLESS AND RUDE he could not even get my deposit back after a month of waiting. country wide are the same the cannot even comunticate with each other they speak to you like a piece of crap we ...
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What agent could do to change your mind?
WORSE OF ALL
Attached Filesnbsp;
Was this helpful? Yes

“Terrible in every way! Don't give them your business. Been ......”

Jul 02,2013
Minithumbdown
By: 'boombastic'
Jul 02,2013
61 people found
this helpful
Terrible in every way! Don't give them your business. Been looking for a property to rent in Hounslow for months now and unfortunately Bassetts seem to have to best ones with the worst service! (not just the branch above but ALL Bassetts branches) never had ...
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What agent could do to change your mind?
people are bad
Attached Filesnbsp;
Was this helpful? Yes

“Charged admin fees and credit fees to the tune of£420 ......”

Jul 01,2013
Minithumbdown
By: 'Ally McA'
Jul 01,2013
61 people found
this helpful
Charged admin fees and credit fees to the tune of£420 Reported damage to back doors which was never resolved A leaky toilet was half repaired 6 months after reporting it and was only fixed 2 months before we were forced out due to the landlord selling the ...
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What agent could do to change your mind?
bad people
Attached Filesnbsp;
Was this helpful? Yes

“I have given three houses to Bassetts. Bassetts said initially ......”

Jun 26,2013
Minithumbdown
By: 'Qassier'
Jun 26,2013
131 people found
this helpful
I have given three houses to Bassetts. Bassetts said initially they knew tenants for last three years and they also said they have rented-out nine properties to same company for whom these tenants belongs. Bassetts said they are personal guarantors on behalf of tenants while ...
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What agent could do to change your mind?
bad agency
Attached Filesnbsp;
Was this helpful? Yes

“Bassetts are worse agency in Hounslow, They are money eaters, ......”

Jun 12,2013
Minithumbdown
By: 'Steve'
Jun 12,2013
104 people found
this helpful
Bassetts are worse agency in Hounslow, They are money eaters, charges money in various farms like check-in fee, check-out fee, make-up fee, introduction fee, inventory fee. After collecting money , they never respond you at all. Once you sign on tenancy agreement, their manager : Paz Ruparelia ...
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What agent could do to change your mind?
worse , they believe money is everything
Attached Filesnbsp;
Was this helpful? Yes

“I have received horrible treatment from Bassetts and Bassetts seems ......”

May 15,2013
Minithumbdown
By: 'Alan Woods'
May 15,2013
232 people found
this helpful
I have received horrible treatment from Bassetts and Bassetts seems to be very bad agency. after going through hell kind of experience, now i read reviews at allagents.co.uk, Everywhere is the same story that Bassetts is worse agency. avoid this agency...
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What agent could do to change your mind?
bassetts are lorry drivers. they really need education
Attached Filesnbsp;
Was this helpful? Yes

“I have been a private tenant for 7 years and I ......”

Apr 29,2013
Minithumbdown
By: 'James'
Apr 29,2013
249 people found
this helpful
I have been a private tenant for 7 years and I can honestly say that Bassetts are the worst letting agents I have had the misfortune of renting from. They are completely unprofessional with their letting properties. Unethical , dishonest. Withheld information. Mine had NO maintenance for ...
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What agent could do to change your mind?
they are rouges
Attached Filesnbsp;
Was this helpful? Yes

“Once you Sign on tenancy agreement with Bassetts, it's like ......”

Apr 18,2013
Minithumbdown
By: 'dave'
Apr 18,2013
243 people found
this helpful
Once you Sign on tenancy agreement with Bassetts, it's like a entering in to Hell. They never answer/responds to either Tenant or Landlord queries. After that none of their staff answers to you. They say that their manager Paz responds to all queries, in ...
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What agent could do to change your mind?
Bassetts is a bad agency, i dobt that would improve standards by taking advices
Attached Filesnbsp;
Was this helpful? Yes

“One of the most unscrupulous agents on the market. They ......”

Apr 10,2013
Minithumbdown
By: 'Avinash Bandi'
Apr 10,2013
322 people found
this helpful
One of the most unscrupulous agents on the market. They have charged me a whopping 260 £ fee for a studio thats not worth the rent they have charged. Its a studio that looks like it has everything but everything in there is just for the show. ...
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“I am tenant and Paz Ruparelia has cheated me. We ......”

Apr 05,2013
Minithumbdown
By: 'Sumanth Y.'
Apr 05,2013
246 people found
this helpful
I am tenant and Paz Ruparelia has cheated me. We agreed £1100 rent for the property and he mentioned £1200 in tenancy agreement. Because this is last minutes surprise at the time of moving-in to property, I did not have much option to apart from accepting his ...
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What agent could do to change your mind?
honesty, politeness
Attached Filesnbsp;
Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (1)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere ...

“Bassetts charrges very high fees. agreement fees, inventory fees, check ......”

Apr 02,2013
Minithumbdown
By: 'Bipin'
Apr 02,2013
242 people found
this helpful
Bassetts charrges very high fees. agreement fees, inventory fees, check in fees, makeup fees, deposit protection fees, commisions and they never paid agreed rent to me not even a single time in 12 months. They are very friendly until they take house keys and they change ...
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Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (1)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere ...

“I received the most cheap and very awfull services i ......”

Jul 12,2012
Minithumbdown
By: 'RAJVINDER'
Jul 12,2012
423 people found
this helpful
I received the most cheap and very awfull services i gave my property for rent and the agent was so convincing that he will find a family only for my 4 bed house, he assured me their are very nice family of couple and 3 kids. After 1 ...
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What agent could do to change your mind?
never ever will recommend this agency
Attached Filesnbsp;
Was this helpful? Yes
By: Bassetts
Jan 16, 2014
View all comments (1)
Dear Sir/ Madam, We have no record of you as a landlord here. We have never worked with you. We are aware of what your intentions are and of what you are trying to do here by writing these reviews. As a fellow estate agent it is a shame that you resort to this in a poor attempt to banish competition in Hounslow. Unfortunately for you, it is not working. Our clients remain to be very happy with our service and we will continue to keep our clients very satisfied. This case has been registere ...

“Having first viewed the house, and offering a price, Dominic ......”

Mar 06,2012
Minithumbup
By: 'Diane Richards'
Mar 06,2012
6 people found
this helpful
Having first viewed the house, and offering a price, Dominic promptly & courteously managed to get the vendor & I to agree on the sale price. Any questions were answered promptly, an excellent legal conveyancer (solicitor) was recommended, and when exchange of contract dates were changed, Dominic ...
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Was this helpful? Yes
By: Robert
Mar 31, 2013
View all comments (1)
My experience is otherway. Bassets demanded more money to exchange contracts. Staff used abusive language at me. Very bad agency. ...
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Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

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