Apr 29,2013
By: 'James'
Apr 29,2013
248 people found
this helpful
I have been a private tenant for 7 years and I can honestly say that Bassetts are the worst letting agents I have had the misfortune of renting from. They are completely unprofessional with their letting properties. Unethical , dishonest. Withheld information. Mine had NO maintenance for the 3 years I was with them. They never supplied an inventory. They failed to secure my deposit for 2 years; keeping my deposit in their account gaining interest! And to top it all they continue to refuse to release my deposit even though I left their property 7 months ago!! AVOID LIKE THE PLAGUE!!!!!!

I have complained to following three government regularity bodies to investigate and filed case for compensation.

Hounslow Council Trading Standards division
Civic Centre
Lampton Road
Hounslow - TW3 4DN
E-mail: tradingstandards@hounslow.gov.uk
Tel: 020 8583 5555

the Property Ombudsman
Beckett House
4 Bridge Street
Salisbury - SP1 2LX

Tel: 01722 333 306
Fax: 01722 332 296
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London EC4Y 8JX

Phone: 020 7211 8000
Fax: 020 7211 8800
E-mail: enquiries@oft.gov.uk
Website: www.oft.gov.uk
What agent could do to change your mind?
they are rouges
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