Once you Sign on tenancy agreement with Bassetts, it's like a entering in to Hell. They never answer/responds to either Tenant or Landlord queries. After that none of their staff answers to you. They say that their manager Paz responds to all queries, in reality he never responds to any queries.
Bassetts never forwards full rent to landlord. When tenant left the property, we spent £9000 for repairs due to mis-management of Bassetts.
Tenant claimed that bassetts bused them and never received deposit back from Bassetts. Bassetts threatened tenants that they write letters to employers to spoil work/job.
He has a dual character. He talks polite in front of girls and he is very rude in other times. He works for his personal interests rather landlord/tenant interests.
Overall try avoiding this letting agent.
What agent could do to change your mind?
Bassetts is a bad agency, i dobt that would improve standards by taking advices