Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction



Property Features

Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

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Laura Cale

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Matthew Pattenden

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Alexander Smith

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David Jueno

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Clare Sheffield

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Carmel Pearce

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Jodi Wyncol

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Darren Williams

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Abi Miles

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Leah Peacock

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David Votta

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Matthew Piper

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Demi Crick

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Louise Sinclair

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Deana Barnard

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Kai Akehurst

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Aimee Flisher

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Victoria Hill

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Tarkan Enver

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Nicola Burns

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Katie Hayes

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Stacey Fearon

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Alexandros Antorka-Pieri

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kris whiteoak

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Alison Jenkins

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Hamid Lone

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Chelsea Dee

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Kimberly Hoather

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Louise Stevens

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Anita Rahl

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Gill Bouckley

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James Oakley

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Jonathan Siu

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Anne Wyan

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katherine vidler

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Brendan Church

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Chris

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Geoff Livermore

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Carly Cuell

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Warren Back

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James Terry

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Luke Grainger

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Ali Hulls

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Mark Backhurst

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Aimi Banks

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Anthony Boyle

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Gary Reynolds

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Nikki Burns

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Brendon Church

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Kevin

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Maddy Dovey

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Debbie

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Courteney Hunt

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George Andrews

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Ann McDonald

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Colin Wimble

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Kim Batchelor

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Neill

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Julia

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Julia Horton

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Leah Williams

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Grace

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Laura Howard

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Adam Hearn

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Keshal

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sam dalton

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Nicholas Oakley

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Brett Smith

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Debbie Perkins

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Ingrid Davies

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Katie Turvey

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John Sir

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Emma Shipley

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Jim Cormack

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Mark Tumber

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Anthony Obee

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Chantelle Martin

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Ailsa Mercer

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Ross Anderton

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Paul Jordan

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Craig Coppack

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Anne-Marie Peters

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David Hayes

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Tim Mockford

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Jennie Cole

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Emma Angel

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jessica mehdi

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Yvonne

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Simon

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Joseph

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John

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Annie

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Layla Garrett

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Joanne Walker

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Debbie Rowland

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Jonathan Cameron

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Jeff Batchelor

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Jeffrey Batchelor

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Lee Wilson

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Jane Sorokos

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Kate

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Terry Thomas

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Charlie Wyatt

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Mel Clark

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Estelle Summers

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Cathy

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Kevin Barrett

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matthew cheeseman

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John Cameron

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Lisa Hadley

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Carly Curl

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Nick Daynes

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Adam

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Hayley Jones

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Jennifer Lang

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Ben Cox

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Jenna Leighton

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Kirsty

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Zoe

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jordan

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Judy Day

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Kishal

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Kate Funnell

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Clive

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Owen Bailey

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Dane

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Matthew Pattendedn

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Alex

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James Shepherd

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Sukh Uppal

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Kenny George

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Laura Warner

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Michele Tedman

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Abbie Morgan

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Estelle Sumner

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Peter Allum

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Ben Turner

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Graham

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JOHN AGUIR

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Jonathan Woolgrove

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andrew boyle

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Matthew Adam

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Steve Tomlin

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Aimee Murray

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Vanessa

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jonathan carroll

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Kathy Wood

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Lisa Childs

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Shane Pervy

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Paul Herbert

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Ash

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Holly Harrison

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Matt Branch Manager

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Donna Vivash

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Mark Boyle

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Sue

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Phillipa

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Kenny Draper

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Natalie Ouwersloot

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Antony Boyle

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Abbie Robertson

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Jason Bunning

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Doug Hall

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Paul Sharp

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Charlene

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Mark Ranger

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Kim

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Maria Meddings

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Neil

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James Oatley

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Jack

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Liberty Peek

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Erica

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“We've been looking for house for months. I co......”

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Jul 13,2021
Minithumbup
By: 'Edyta Dobosz'
Jul 13,2021
0 people found
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We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I ...
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“Excellent customer service - Keshal...”

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Jul 12,2021
Minithumbup
By: 'Akil'
Jul 12,2021
0 people found
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After a long search for property in past few months, I finally came across Keshal, who found perfect flat for me having listen to my requirements. Once he found the property matching my needs I got my confidence and involved my Mortgage broker as well ...
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“Best customer service....”

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Jul 02,2021
Minithumbup
By: 'Debie'
Jul 02,2021
1 people found
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Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again in a heartbeat...
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“Grace Scott of Herne bay agent is the most h......”

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Jun 17,2021
Minithumbup
By: 'Kerry'
Jun 17,2021
0 people found
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Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i had with my transactions i could not wish for a better person to help me. BIG THANK YOU Grace....
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“We sold our property through Wards Walderslad......”

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Jun 11,2021
Minithumbup
By: 'Kris'
Jun 11,2021
0 people found
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We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They sold our property within two weeks. Thank you....
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“My husband and I decided to give Ward 5 stars......”

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Jun 11,2021
Minithumbup
By: 'Ogbonna'
Jun 11,2021
0 people found
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My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no issues and within two weeks. They were very helpful and assisted us to the end....
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“Great service during a tricky lcokdown sale...”

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Jun 02,2021
Minithumbup
By: 'PAUL'
Jun 02,2021
0 people found
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The staff at Wards Strood were all great, including the in-house financial advisor who was a very nice and level headed guy to talk with. We had a tricking few months with a buyer pulling out but Wards reacted quickly and got us the sale ...
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“The Wards team have been excellent throughout......”

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May 27,2021
Minithumbup
By: 'Philip McLellan'
May 27,2021
0 people found
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The Wards team have been excellent throughout the whole process from the time we sought to put the house on the market through to completion. The marketing process was excellent and Judy Day from their customer support team has kept us fully informed through the ...
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“Horrible, horrible experience with this agenc......”

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May 26,2021
Minithumbdown
By: 'Giedre'
May 26,2021
1 people found
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Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency....
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“Absolute rubbish...”

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Apr 08,2021
Minithumbdown
By: 'Taylor'
Apr 08,2021
0 people found
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I would give it less stars if i could. They failed to show up to viewings. Leaving people standing outside for over 30 minutes. Very little communication. Very rude didnt have a care about what they was showing or doing. Hardly any information. Very unorganised and ...
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“Obviously excellent teamwork here with a frie......”

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Mar 30,2021
Minithumbup
By: 'Andrew'
Mar 30,2021
1 people found
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Obviously excellent teamwork here with a friendly though business like approach. We were impressed with the number of suitable viewers. Special mention to Julia, Tom, Becky and Charlotte. Thank you....
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“Shocking footage shows the moment a pair of t......”

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Mar 18,2021
Minithumbdown
By: 'Vendor beware'
Mar 18,2021
7 people found
this helpful
Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is. The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed property in Ramsgate, ...
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“I rented a property through Wards for several......”

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Mar 12,2021
Minithumbdown
By: 'Jacqui'
Mar 12,2021
0 people found
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I rented a property through Wards for several years and would never use them again. The tenant owed me rent money, flooded the house causing the ceiling to collapse, blocked the drains, left most of his broken furniture in the front and back gardens for ...
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“I wouldn't buy a Guinea pig cage off Wards...”

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Dec 21,2020
Minithumbdown
By: 'Andy'
Dec 21,2020
1 people found
this helpful
I wouldn't buy a Guinea pig cage off Wards of Chatham ...They told my elderly Mum that She could take Her dog to the apartment they viewed only to find out after she had sold her house that no pets were allowed !...
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“Bought and sold a property recently and was v......”

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Nov 10,2020
Minithumbdown
By: 'Jason'
Nov 10,2020
0 people found
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Bought and sold a property recently and was very disappointed with the service I received from Wards. We showed the buyer around our home and affectively got the sale Wards did very little throughout the process with very little contact until it was completed and ...
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“Customer service is poor. They never get back......”

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Sep 10,2020
Minithumbdown
By: 'Katie'
Sep 10,2020
0 people found
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Customer service is poor. They never get back to you when promised to. I have tried to find out information on rental properties various times and the lady is rude and does not return calls....
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“Very proactive and clearly have systems in pl......”

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Mar 19,2020
Minithumbup
By: 'christine'
Mar 19,2020
0 people found
this helpful
Very proactive and clearly have systems in place to review potential sellers/buyers. We sold through them and bought through them. We completed on our sale and purchase this week and the entire team at Wards in Herne Bay were great. We could name them ...
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“Excellent service...”

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Feb 28,2020
Minithumbup
By: 'Deborah'
Feb 28,2020
1 people found
this helpful
Good afternoon Jonathan, I felt that I needed to email you to express how impressed we have been with the staff at your Strood Branch. In particular the team who always answer the phone to me and give me updates in a very professional and ...
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“I have used Wards many times, and found them ......”

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Feb 05,2020
Minithumbup
By: 'Denise'
Feb 05,2020
0 people found
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I have used Wards many times, and found them excellent. Graham is very knowledgeable and helped me with any problems I had . All the staff are very helpful....
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“I cannot recommend Wards the of Birchington e......”

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Oct 14,2019
Minithumbup
By: 'Barbara-Jayne'
Oct 14,2019
0 people found
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I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the ...
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“I have used Wards on several occasions, Grave......”

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Sep 21,2019
Minithumbup
By: 'Malcolm'
Sep 21,2019
0 people found
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I have used Wards on several occasions, Gravesend Meopham & Medway branches, All have been as required. I would not normally leave a review, but i am very impressed with Matt, the lettings manger at Dover branch, he seemed really confident he would get a quick ...
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“Shady...”

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Sep 19,2019
Minithumbdown
By: 'Howi'
Sep 19,2019
4 people found
this helpful
I think Wards play unfair tactics to obtain the highest price for their vendors - they are not upfront about anything. They ask for best and final offers, but then leave the property up for longer waiting for better offers to come along. I wonder ...
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“Couldn't care less...”

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Sep 19,2019
Minithumbdown
By: 'Rebecca'
Sep 19,2019
2 people found
this helpful
I have absolutely nothing nice to say about wards renting side. I have been renting a property through wards and have been having constant issues, I have been reporting and reporting and never getting anywhere. I have two children under two years old and they ...
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“Fantastic, personal service! Would highly rec......”

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Sep 11,2019
Minithumbup
By: 'Jen'
Sep 11,2019
0 people found
this helpful
Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee....
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“HORRENDOUS. AVOID....”

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Sep 03,2019
Minithumbdown
By: 'Never'
Sep 03,2019
6 people found
this helpful
AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did! Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR. George the Office Receptionist is ...
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“New home...”

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May 20,2019
Minithumbup
By: 'New'
May 20,2019
0 people found
this helpful
Great thank you ! Grace For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
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“Rental viewing...”

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Mar 25,2019
Minithumbdown
By: 'Rwob'
Mar 25,2019
2 people found
this helpful
Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
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Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
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By: snap!
May 09, 2019
View all comments (1)
Snap! couldn't agree more as the same thing is happening us just now. They were fab getting our property signed up, and fab getting the sale, but seems after offer stage there is little of no f**ks given to progressing the sale and raising sales memos etc. And everytime i call, i am told they will call back and moved off the phone in less than 2 mins!! disgraceful service if you ask me. ...

“Mrs mulrooney...”

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Mar 20,2019
Minithumbup
By: 'Mrs'
Mar 20,2019
0 people found
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
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Comment on agent fees
Ok
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“Didntb...”

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Feb 12,2019
Minithumbdown
By: 'Hesham'
Feb 12,2019
2 people found
this helpful
I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
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Comment on agent fees
Very bad service ,very poor communication, and no customer service at all
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“Sale of flat in Rainham...”

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Jan 28,2019
Minithumbdown
By: 'Jayne'
Jan 28,2019
6 people found
this helpful
I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
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Comment on agent fees
Not yet paid as sale seems about to fail
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Wards

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