Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction



Property Features

Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“We've been looking for house for months. I co......”

Share on :
Jul 13,2021
Minithumbup
Kate
By: 'Edyta Dobosz'
Jul 13,2021
0 people found
this helpful
We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I ...
read full review
Was this helpful? Yes

“Excellent customer service - Keshal...”

Share on :
Jul 12,2021
Minithumbup
Keshal
By: 'Akil'
Jul 12,2021
0 people found
this helpful
After a long search for property in past few months, I finally came across Keshal, who found perfect flat for me having listen to my requirements. Once he found the property matching my needs I got my confidence and involved my Mortgage broker as well ...
read full review
Was this helpful? Yes

“Best customer service....”

Share on :
Jul 02,2021
Minithumbup
Dane
By: 'Debie'
Jul 02,2021
1 people found
this helpful
Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again in a heartbeat...
read full review
Was this helpful? Yes

“Grace Scott of Herne bay agent is the most h......”

Share on :
Jun 17,2021
Minithumbup
Grace
By: 'Kerry'
Jun 17,2021
0 people found
this helpful
Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i had with my transactions i could not wish for a better person to help me. BIG THANK YOU Grace....
read full review
Was this helpful? Yes

“We sold our property through Wards Walderslad......”

Share on :
Jun 11,2021
Minithumbup
By: 'Kris'
Jun 11,2021
0 people found
this helpful
We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They sold our property within two weeks. Thank you....
read full review
Was this helpful? Yes

“My husband and I decided to give Ward 5 stars......”

Share on :
Jun 11,2021
Minithumbup
By: 'Ogbonna'
Jun 11,2021
0 people found
this helpful
My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no issues and within two weeks. They were very helpful and assisted us to the end....
read full review
Was this helpful? Yes

“Great service during a tricky lcokdown sale...”

Share on :
Jun 02,2021
Minithumbup
jonathan
By: 'PAUL'
Jun 02,2021
0 people found
this helpful
The staff at Wards Strood were all great, including the in-house financial advisor who was a very nice and level headed guy to talk with. We had a tricking few months with a buyer pulling out but Wards reacted quickly and got us the sale ...
read full review
Was this helpful? Yes

“The Wards team have been excellent throughout......”

Share on :
May 27,2021
Minithumbup
Judy
By: 'Philip McLellan'
May 27,2021
0 people found
this helpful
The Wards team have been excellent throughout the whole process from the time we sought to put the house on the market through to completion. The marketing process was excellent and Judy Day from their customer support team has kept us fully informed through the ...
read full review
Was this helpful? Yes

“Horrible, horrible experience with this agenc......”

Share on :
May 26,2021
Minithumbdown
Erica
By: 'Giedre'
May 26,2021
4 people found
this helpful
Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency....
read full review
Was this helpful? Yes

“Absolute rubbish...”

Share on :
Apr 08,2021
Minithumbdown
By: 'Taylor'
Apr 08,2021
3 people found
this helpful
I would give it less stars if i could. They failed to show up to viewings. Leaving people standing outside for over 30 minutes. Very little communication. Very rude didnt have a care about what they was showing or doing. Hardly any information. Very unorganised and ...
read full review
Was this helpful? Yes

“Obviously excellent teamwork here with a frie......”

Share on :
Mar 30,2021
Minithumbup
Julia
By: 'Andrew'
Mar 30,2021
1 people found
this helpful
Obviously excellent teamwork here with a friendly though business like approach. We were impressed with the number of suitable viewers. Special mention to Julia, Tom, Becky and Charlotte. Thank you....
read full review
Was this helpful? Yes

“Shocking footage shows the moment a pair of t......”

Share on :
Mar 18,2021
Minithumbdown
By: 'Vendor beware'
Mar 18,2021
9 people found
this helpful
Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is. The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed property in Ramsgate, ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“I rented a property through Wards for several......”

Share on :
Mar 12,2021
Minithumbdown
jonathan
By: 'Jacqui'
Mar 12,2021
1 people found
this helpful
I rented a property through Wards for several years and would never use them again. The tenant owed me rent money, flooded the house causing the ceiling to collapse, blocked the drains, left most of his broken furniture in the front and back gardens for ...
read full review
Was this helpful? Yes

“I wouldn't buy a Guinea pig cage off Wards...”

Share on :
Dec 21,2020
Minithumbdown
Kenny
By: 'Andy'
Dec 21,2020
2 people found
this helpful
I wouldn't buy a Guinea pig cage off Wards of Chatham ...They told my elderly Mum that She could take Her dog to the apartment they viewed only to find out after she had sold her house that no pets were allowed !...
read full review
Was this helpful? Yes

“Bought and sold a property recently and was v......”

Share on :
Nov 10,2020
Minithumbdown
Jonathan
By: 'Jason'
Nov 10,2020
1 people found
this helpful
Bought and sold a property recently and was very disappointed with the service I received from Wards. We showed the buyer around our home and affectively got the sale Wards did very little throughout the process with very little contact until it was completed and ...
read full review
Was this helpful? Yes

“Customer service is poor. They never get back......”

Share on :
Sep 10,2020
Minithumbdown
By: 'Katie'
Sep 10,2020
2 people found
this helpful
Customer service is poor. They never get back to you when promised to. I have tried to find out information on rental properties various times and the lady is rude and does not return calls....
read full review
Was this helpful? Yes

“Very proactive and clearly have systems in pl......”

Share on :
Mar 19,2020
Minithumbup
jordan
By: 'christine'
Mar 19,2020
0 people found
this helpful
Very proactive and clearly have systems in place to review potential sellers/buyers. We sold through them and bought through them. We completed on our sale and purchase this week and the entire team at Wards in Herne Bay were great. We could name them ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Feb 28,2020
Minithumbup
jonathan
By: 'Deborah'
Feb 28,2020
1 people found
this helpful
Good afternoon Jonathan, I felt that I needed to email you to express how impressed we have been with the staff at your Strood Branch. In particular the team who always answer the phone to me and give me updates in a very professional and ...
read full review
Was this helpful? Yes

“I have used Wards many times, and found them ......”

Share on :
Feb 05,2020
Minithumbup
Graham
By: 'Denise'
Feb 05,2020
0 people found
this helpful
I have used Wards many times, and found them excellent. Graham is very knowledgeable and helped me with any problems I had . All the staff are very helpful....
read full review
Was this helpful? Yes

“I cannot recommend Wards the of Birchington e......”

Share on :
Oct 14,2019
Minithumbup
Victoria
By: 'Barbara-Jayne'
Oct 14,2019
0 people found
this helpful
I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the ...
read full review
Was this helpful? Yes

“I have used Wards on several occasions, Grave......”

Share on :
Sep 21,2019
Minithumbup
Matthew
By: 'Malcolm'
Sep 21,2019
0 people found
this helpful
I have used Wards on several occasions, Gravesend Meopham & Medway branches, All have been as required. I would not normally leave a review, but i am very impressed with Matt, the lettings manger at Dover branch, he seemed really confident he would get a quick ...
read full review
Was this helpful? Yes

“Shady...”

Share on :
Sep 19,2019
Minithumbdown
By: 'Howi'
Sep 19,2019
6 people found
this helpful
I think Wards play unfair tactics to obtain the highest price for their vendors - they are not upfront about anything. They ask for best and final offers, but then leave the property up for longer waiting for better offers to come along. I wonder ...
read full review
Was this helpful? Yes

“Couldn't care less...”

Share on :
Sep 19,2019
Minithumbdown
By: 'Rebecca'
Sep 19,2019
4 people found
this helpful
I have absolutely nothing nice to say about wards renting side. I have been renting a property through wards and have been having constant issues, I have been reporting and reporting and never getting anywhere. I have two children under two years old and they ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“Fantastic, personal service! Would highly rec......”

Share on :
Sep 11,2019
Minithumbup
By: 'Jen'
Sep 11,2019
0 people found
this helpful
Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee....
read full review
Was this helpful? Yes

“HORRENDOUS. AVOID....”

Share on :
Sep 03,2019
Minithumbdown
By: 'Never'
Sep 03,2019
7 people found
this helpful
AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did! Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR. George the Office Receptionist is ...
read full review
Was this helpful? Yes

“New home...”

Share on :
May 20,2019
Minithumbup
Grace
By: 'New'
May 20,2019
0 people found
this helpful
Great thank you ! Grace For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
read full review
Was this helpful? Yes

“Rental viewing...”

Share on :
Mar 25,2019
Minithumbdown
By: 'Rwob'
Mar 25,2019
4 people found
this helpful
Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
read full review
Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
Was this helpful? Yes
By: snap!
May 09, 2019
View all comments (1)
Snap! couldn't agree more as the same thing is happening us just now. They were fab getting our property signed up, and fab getting the sale, but seems after offer stage there is little of no f**ks given to progressing the sale and raising sales memos etc. And everytime i call, i am told they will call back and moved off the phone in less than 2 mins!! disgraceful service if you ask me. ...

“Mrs mulrooney...”

Share on :
Mar 20,2019
Minithumbup
By: 'Mrs'
Mar 20,2019
0 people found
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“Didntb...”

Share on :
Feb 12,2019
Minithumbdown
By: 'Hesham'
Feb 12,2019
3 people found
this helpful
I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
read full review
Comment on agent fees
Very bad service ,very poor communication, and no customer service at all
Was this helpful? Yes

“Sale of flat in Rainham...”

Share on :
Jan 28,2019
Minithumbdown
Darren
By: 'Jayne'
Jan 28,2019
8 people found
this helpful
I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
read full review
Comment on agent fees
Not yet paid as sale seems about to fail
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Wards

Regional Awards won by Wards

Individual Branch Awards


.

Find the Best Agent to
Sell or Rent Your Home