Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction

Property Features

Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

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Latest Reviews

 View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
“We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us ......”
12th Jul 2021
reviewed by 'Akil'
“After a long search for property in past few months, I finally came across Keshal, who found perfect flat for ......”
2nd Jul 2021
reviewed by 'Debie'
“Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again ......”
17th Jun 2021
reviewed by 'Kerry'
“Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i ......”
11th Jun 2021
reviewed by 'Kris'
“We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They ......”
11th Jun 2021
reviewed by 'Ogbonna'
“My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Wards Branches (view all 44)
Ashford, TN24
Barnehurst, DA7
Bearsted, ME14
Birchington, CT7
Broadstairs, CT10
Canterbury, CT1
Chatham, ME4
Cliftonville, CT9

“Following having an offer accepted on a small flat in ......”

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Feb 26,2016
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By: 'Dave'
Feb 26,2016
9 people found
this helpful
Following having an offer accepted on a small flat in Woolwich in mid-December, and appropriate provisions made regarding mortgages, solicitors etc, all went quiet with agent. Over the course of the week prior to Christmas I contacted them via phone on a daily basis to ...
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n/a
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“wasted my day after booking and being told a day ......”

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Nov 18,2015
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Michele
By: 'Mr'
Nov 18,2015
2 people found
this helpful
wasted my day after booking and being told a day and time to have new kitchen estimate spent an HR driving down from Rochester to be told no one told them so can not come and let me in all this was only 4 weeks be ...
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“absolutely disgusting behaviour, I phoned 23/10/15 to view a property was ......”

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Oct 24,2015
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Abbie
By: 'L'
Oct 24,2015
6 people found
this helpful
absolutely disgusting behaviour, I phoned 23/10/15 to view a property was told although listed on the internet there was no viewing arrangements!!!!!!!!!! we will contact owner and then get back to you !!!!! I'm still waiting.... I look on their website and very strangely there is an ...
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What agent could do to change your mind?
not lie
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By: L Den
Apr 29, 2016
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Further to a previous review I have left, I have used Ward & Partners several times now and have found all staff to be most professional, they return my calls and keep me updated so have to say my previous review was a total misunderstanding and regret leaving it. ...

“Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, ......”

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Sep 28,2015
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Adam
By: 'Marie'
Sep 28,2015
0 people found
this helpful
Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, went out of his way to be as helpful as possible, and to fit in with my timescale. Even after deciding to purchase, he agreed to attend the property with me so that I could ...
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“I felt The Agent in question was only interested in ......”

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Aug 19,2015
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James
By: 'Francis'
Aug 19,2015
4 people found
this helpful
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please ...
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What agent could do to change your mind?
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
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“No end of problems from start to finish. Advised us ......”

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Jun 17,2015
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Neil
By: 'Katrina'
Jun 17,2015
4 people found
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some had ...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systems
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“I couldn't be happier with the service recieved from Laura ......”

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May 25,2015
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Laura
By: 'Mich86'
May 25,2015
0 people found
this helpful
I couldn't be happier with the service recieved from Laura Howard in the barnehurst branch. Unfortunately I didn't buy my property through her and that has disappointed me the most! She was helpful cheery and always honest with me. She took care of the mortgage ...
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“We had a terrible experience buying from ward and partners. ......”

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Nov 27,2014
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Jason
By: 'Ellen'
Nov 27,2014
3 people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned ...
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What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
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Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
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“They are so arrogant, their charges are so high. I ......”

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Nov 11,2014
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Paul
By: 'Kent'
Nov 11,2014
2 people found
this helpful
They are so arrogant, their charges are so high. I decided to used them and then I get a call from Paul the manager of the Cliftonville branch telling me that he has a potential buyer for my property and he asked me to sign ...
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What agent could do to change your mind?
They could be be more professional and reply to emails or phone calls.
Attached Filesnbsp;
Comment on agent fees
‚£4000.00 plus VAT. The people working for Ward are extremely arrogant and has no idea about customer relationship.
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“Excellent agent, very prompt communication and always available. Very pleasant ......”

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Jul 28,2014
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Laura
By: 'Tracey'
Jul 28,2014
0 people found
this helpful
Excellent agent, very prompt communication and always available. Very pleasant and polite, happy to work with Laura again in the future!...
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“Would NOT recommend for anyone to do business with that ......”

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Jun 24,2014
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By: 'tenant'
Jun 24,2014
4 people found
this helpful
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it ...
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“Both ladies when above and beyond the call of duty, ......”

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Jun 10,2014
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Laura
By: 'Sue'
Jun 10,2014
0 people found
this helpful
Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my questions (some of them probably very silly!) I would certainly recommend. Many thanks for everything. Sue...
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“Very competent, progressed sale quickly, always returned calls and/or ......”

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Jun 04,2014
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By: 'wallerdev'
Jun 04,2014
0 people found
this helpful
Very competent, progressed sale quickly, always returned calls and/or emails, kept updated constantly, would recommend highly...
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“It is with great pleasure that i recommend ward and ......”

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Jun 03,2014
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Leah
By: 'MATT'
Jun 03,2014
0 people found
this helpful
It is with great pleasure that i recommend ward and partners in Chatham. Although things started off a bit bumpy the road ahead was smooth and a pleasure. I want to commend Kenny George and Leah peacock for their professionalism in dealing with the purchase ...
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“Kenny was excellent in his approach to selling and really ......”

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May 29,2014
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Kenny
By: 'Moira'
May 29,2014
0 people found
this helpful
Kenny was excellent in his approach to selling and really helpful..and achieving the asking price, Leah was superb in ensuring the sale and subsequent purchase went through. she dealt with all the agents and solicitors in the chain with persistence and tact. If it ...
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“I have been very impressed and pleased with Clare Sheffield's ......”

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May 26,2014
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Clare
By: 'Robert'
May 26,2014
0 people found
this helpful
I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a ...
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“I couldn't fault either agent. Communication was excellent I always ......”

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May 14,2014
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Leah
By: 'Stacey'
May 14,2014
0 people found
this helpful
I couldn't fault either agent. Communication was excellent I always knew what was happening. They we're both Always so polite and friendly. Amazing service...
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“Really pleased with everyone at Ward and Partners. Abi Miles ......”

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May 12,2014
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Abi
By: 'Chris'
May 12,2014
0 people found
this helpful
Really pleased with everyone at Ward and Partners. Abi Miles made the initial viewing and application extremely easy and comfortable and this was followed up with very prompt email correspondence with Hamid Lone. Particularly pleased with Leah Williams' work in keeping me updated and informed ...
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“Quite simply the worst experience I have ever had with ......”

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Apr 28,2014
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Kathy
By: 'Popsy'
Apr 28,2014
3 people found
this helpful
Quite simply the worst experience I have ever had with an estate agent. Unprofessional and aggressive sales team. I was looking to buy a property, had a clear idea of what I wanted and my budget. Most of properties they showed me were awful and ...
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“My mother spoke to agent and arranged a viewing for 10......”

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Apr 22,2014
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By: 'Aimzsy'
Apr 22,2014
3 people found
this helpful
My mother spoke to agent and arranged a viewing for 10am on 22nd April. On ringing to check make sure the viewing still going ahead the agent stated they were waiting for us to confirm a viewing therefore cancelled my viewing without acknowledging myself or ...
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What agent could do to change your mind?
The agent could have acted professional, respected clients/potential buyers and taken control of viewing and not made out clients are liars just because they haven't done their jobs
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“Leah was very helpful and kept me up to date ......”

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Mar 18,2014
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Leah
By: 'Christine'
Mar 18,2014
0 people found
this helpful
Leah was very helpful and kept me up to date of progress. She helped me during a very stressful time and this helped to ease some of the burden. I found all the staff at Ward & Partners very good....
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“Nicholas was a pleasure to work with from the first ......”

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Mar 15,2014
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Nicholas
By: 'H'
Mar 15,2014
1 people found
this helpful
Nicholas was a pleasure to work with from the first initial meeting until the completion of the sale. He was extremely responsive and went out of his way on many occasions to get speedy resolutions to questions posed. He is also supported extremely well by ...
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“The staff guided me through the tenancy procedure making it ......”

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Mar 04,2014
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By: 'Lynda'
Mar 04,2014
0 people found
this helpful
The staff guided me through the tenancy procedure making it as easy as possible for me to find what I wanted. My move was smooth and carried out with the minimum of fuss. I would recommend Wards as an agent to my friends and family....
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“Absolutely great service from Abi, she took us to the ......”

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Mar 04,2014
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Abi
By: 'Georgia'
Mar 04,2014
0 people found
this helpful
Absolutely great service from Abi, she took us to the property straight away and we just fell in love. She also advised good ideas as to the layout of the flat. Was very helpful and a very great service. thank you very much!...
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“I found Abi & Hamid to be highly knowledgeable and experienced ......”

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Mar 03,2014
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Abi
By: 'Lord'
Mar 03,2014
0 people found
this helpful
I found Abi & Hamid to be highly knowledgeable and experienced in the lettings area. They are thorough in their referencing and have found me very good tenants for 3 of my recently bought properties within days of my completing on the purchases, thus saving me money ...
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“The service was good. Communication flowed. The staff member I ......”

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Feb 21,2014
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By: 'Cathy'
Feb 21,2014
0 people found
this helpful
The service was good. Communication flowed. The staff member I had dealings with was efficient and courteous. I would certainly use this agent in the future....
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“I had a difficult sale because of a chain of 6,......”

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Feb 17,2014
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Laura
By: 'L.M.Barrett'
Feb 17,2014
1 people found
this helpful
I had a difficult sale because of a chain of 6,one of whom messed about a lot.This put a lot of strain on myself and probably others in the chain and also on Laura & Kim as I was constantly on the telephone to find ...
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“Absolutely appalling our file for progressing sat on their desk ......”

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Feb 08,2014
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Mark
By: 'phil'
Feb 08,2014
3 people found
this helpful
Absolutely appalling our file for progressing sat on their desk from October till January so we ended up waiting over 4 months had to do the chasing ourselves to find out what was going on, missed our deadlines. The Manager also promised a £50 M&S voucher ...
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What agent could do to change your mind?
Going to write a letter of complaint about branch due to the way we have been treated.
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“After using several lettings agencies across UK in the last ......”

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Jan 29,2014
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Laura
By: 'Stelian'
Jan 29,2014
0 people found
this helpful
After using several lettings agencies across UK in the last years ,I think that I have a good knowledge about the type of service that you need to get from an estate agent. We all know how hard it is to find a good property ...
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“The service received by the team at Kings Hill has ......”

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Jan 13,2014
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Anne-Marie
By: 'Paul'
Jan 13,2014
0 people found
this helpful
The service received by the team at Kings Hill has been excellent. The team includes Anne-Marie, Michelle, Zoe, & Natalie. I would definitely recommend Ward & Partners....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Wards

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