Ward & Partners
Dover, CT16
4/5, 25 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“Mrs mulrooney...”

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Mar 20,2019
Minithumbup
By: 'Mrs Mulrooney'
Mar 20,2019
0 people found
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again.
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Opening Hours
Address

Ward & Partners
8\/9 Cannon Street
Dover
Kent
CT16 1BY
01304 214876

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 99% £800 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 10 1 6 1 2 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“I have used Wards on several occasions, Grave......”

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Sep 21,2019
Minithumbup
By: 'Malcolm Leslie Walling JP'
Sep 21,2019
0 people found
this helpful
I have used Wards on several occasions, Gravesend Meopham & Medway branches, All have been as required. I would not normally leave a review, but i am very impressed with Matt, the lettings manger at Dover branch, he seemed really confident he would get a quick ...
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“Mrs mulrooney...”

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Mar 20,2019
Minithumbup
By: 'Mrs Mulrooney'
Mar 20,2019
0 people found
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
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Comment on agent fees
Ok
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“Wards & Partners have been fantastic throughout the whole purchase of ......”

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Nov 29,2013
Minithumbup
By: 'Dean'
Nov 29,2013
1 people found
this helpful
Wards & Partners have been fantastic throughout the whole purchase of the property, Jodie has kept me updated through every step and ensured that if anything needed to be chased I was made aware....
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“Having previously sold a house with the Dover branch, and ......”

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Nov 21,2013
Minithumbup
By: 'Nat'
Nov 21,2013
2 people found
this helpful
Having previously sold a house with the Dover branch, and having had such an exceptional, professional and friendly service, I have without a second thought just placed my house on the market again with them. All of the staff are courteous and helpful, especially the ...
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By: jason
Nov 26, 2013
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Thank you very much for this feedback - putting your business back with us is the best compliment we can recieve and really appreciate it. Kind regards, Jason Bunning,Group Partner ...

“The manager of this branch is a rude and obnoxious ......”

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Nov 14,2013
Minithumbdown
By: 'Hugo123'
Nov 14,2013
2 people found
this helpful
The manager of this branch is a rude and obnoxious man. His conduct put me off selling my property through them - I had to withdraw it from the market and put it on with another agent. At all times they were pushy salespeople who ...
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By: jason
Nov 26, 2013
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Dear Hugo123, I was distressed to read your comments regarding your dealings with this office, which as you can see from other postings here recieves generally very positive feedback. I would very much like to look into the issues you had and would appreciate it if you could contact me at jason.bunning@wardandpartners.co.uk Many thanks, Jason Bunning, Group Partner. ...

“After my property had been on the market for over 6 ......”

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Oct 24,2013
Minithumbup
By: 'Miss H'
Oct 24,2013
0 people found
this helpful
After my property had been on the market for over 6 months with another agent, with hardly any interest, I was beginning to lose hope that I would ever sell my flat. I had initially enquired about selling my flat with Ward and Partners but decided ...
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By: jason
Nov 04, 2013
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Hi Miss H, Thanks for taking the time to give some really positive feedback. Shane and his team seem to work around the clock to help our customers achieve their dreams and prove that not ALL agents are the same. Thanks again, Jason Bunning,Group Partner. ...

“Excellent service from the very start from all staff at ......”

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Oct 22,2013
Minithumbup
By: 'Sid Brown'
Oct 22,2013
0 people found
this helpful
Excellent service from the very start from all staff at the branch until and including completion. Always polite and courteous,friendly and competent. If any of them did not know the answer immediately they researched and got back to me in a very short space ...
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“Just want to say thank you very much for your ......”

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Oct 01,2013
Minithumbup
By: 'LV'
Oct 01,2013
0 people found
this helpful
Just want to say thank you very much for your patience, tact and professionalism . It was a little bit stressful for me to buy my first home in the UK. You were very helpful and pleasant. Highly recommend you for all buyers! Thank you again!...
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“We purchased a property about two years ago. Kris managed ......”

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Sep 25,2013
Minithumbup
By: 'Cheryl & Joe'
Sep 25,2013
0 people found
this helpful
We purchased a property about two years ago. Kris managed the sale from start to finish. We were kept up to date throughout the sale, everything went very well and very quickly. Kris couldn't do enough to help us and we couldn't have asked for ...
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By: Jason Bunning
Sep 26, 2013
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Dear Cheryl and Joe, Thanks so much for these lovely comments. The team at Dover are passionate about helping our customers and I am glad you have appreciated all their efforts. Buying a new home should be an exciting experience and I am glad we could be of service. Thanks again, Jason Bunning, Group Partner. ...

“They helped us with our first time buy. Sending us ......”

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Jun 15,2013
Minithumbup
By: 'Jason knight and alice ovenden'
Jun 15,2013
2 people found
this helpful
They helped us with our first time buy. Sending us new properties that were on the market and e-mailing us with all the information we needed to find the right property. Also ringing us to see how we were getting on with our search and ...
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By: Jason
Jul 23, 2013
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Thanks for those lovely comments - I'm glad we were able to help. Jason Bunning, Group Partner ...

“We had property details sent to us from various branches ......”

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May 24,2013
Minithumbup
By: 'Roy/Rita Matthews'
May 24,2013
2 people found
this helpful
We had property details sent to us from various branches throughout south east area of kent. We finally found a property in Margate from the local branch there. While we were looking, Chelsea did her utmost to find us a property, and although she did ...
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By: Jason
Jul 23, 2013
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Thank you for your kind comments. I'm glad Chelsea was able to help. Jason Bunning, Group Partner ...

“After hearing alot of 'rumours' and 'she said/he said's' ......”

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Apr 29,2013
Minithumbup
By: 'AngelaHarrison'
Apr 29,2013
2 people found
this helpful
After hearing alot of 'rumours' and 'she said/he said's' about this agent I was very warmly surprised when we recently booked several viewings through this agent, from our first point of contact with Kris and subsequent communication with Peter and Oliver we have certainly ...
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By: Jason
Jul 23, 2013
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Thank you for your feedback. The team at Dover work really hard to help our customers and it's really nice to read your positive comments. Regards, Jason Bunning, Group Partner ...

“I found the company to be professional, but friendly in ......”

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Apr 10,2013
Minithumbup
By: 'Tony'
Apr 10,2013
1 people found
this helpful
I found the company to be professional, but friendly in their approach. Not too pushy at point of sale, but convincing by virtue of their comprehensive explanation of how they operate in what is clearly a challenging market place. Being a former Estate Agent, I ...
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“I dont usualy write reviews but must say from start ......”

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Nov 15,2012
Minithumbup
By: 'Steve Matthews'
Nov 15,2012
10 people found
this helpful
I dont usualy write reviews but must say from start to finish Ward&Partners really were very good. From when Peter valued my house and dealing with Kris etc in the office and best of all Jody on the phone it made selling my house ...
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By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“Bad agent, came to value, did not offer price until ......”

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Oct 31,2012
Minithumbdown
By: 'Mrs West'
Oct 31,2012
5 people found
this helpful
Bad agent, came to value, did not offer price until afterwards in a letter, during the viewing and i quote he, Peter, told us that W&P had another 85 properties similar to ours on the market and that ours would be number 1, which we questioned, ...
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What agent could do to change your mind?
Been honest and helpful and not been racist in front/to the customers!
Attached Filesnbsp;
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By: jason
Feb 15, 2013
View all comments (2)
I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate this matter in detail. Many thanks. ...

“This is the second time that we have used Wards & ......”

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Oct 12,2012
Minithumbup
By: 'maria brooks'
Oct 12,2012
20 people found
this helpful
This is the second time that we have used Wards & Partners to sell are house,We find ALL of the staff at the Dover branch excellent, always helpful and understanding and happy to see you!!! They keep us updated all the time via phone or ...
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“We lost a little faith in estate agents in general. ......”

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Oct 10,2012
Minithumbup
By: 'sarah and terry'
Oct 10,2012
24 people found
this helpful
We lost a little faith in estate agents in general. However when shane first visited he reassured us that his team would do their best for us.Straight away we had viewings and our faith in estate agents were restored. All the Dover team, Shane, ...
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“This agent kept artifically increasing offers on a house that ......”

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Sep 30,2012
Minithumbdown
By: 'Dover_Buyer'
Sep 30,2012
26 people found
this helpful
This agent kept artifically increasing offers on a house that had no other offers because they knew I liked it, wouldnt even acept the published price!. In the end I viewed another property with them, and they suddenly accepted the offer on the first just ...
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What agent could do to change your mind?
This agent kept artifically increasing offers on a house that had no other offers because they knew I liked it, wouldnt even acept the published price!. In the end I viewed another property with them, and they suddenly accepted the offer on the first just before the viewing. The estate agent failed to attend the viewing leaving the vendor to show us around. I viewed the second home and liked it more. The vendor negotiated a price there and then. When telephoning Ward the next day and speaking to , they then gave us a stern and blunt rude lecture on how they should control the process of negotiations and then phoned the vendor to give them a stroppy response (as the vendors then told us later). After this, they wanted to try and force me to use their solicitors and mortage broker. I knew the mortage broker had no chance of offering a mortgage as good as my own arrangement. They then wanted to leave the property listed on the internet and in their office DESPITE the vendor even telling them to remove. It was only when I threatened no sale, that it got tagged in rightmove as SOLD STC. There was never any question the vendor would not credit them with the sale and subsequent commission. Got spoken to very arrogantly and unprofessionally, and complained to branch manager Shane (who was polite). Had nothing to do with them after that. They left the property on their web site up to 2 weeks after completion despite emailing them and having to go into branch to sort it out. Not impressed, as they wanted to be the fat controllers in everything. In the end collected keys from the vendor on completion day. To be fair, Ben Turner in the Dover office was polite as was Peter. Peter was probably the best helpful person, although newer staff like Chelsea were very polite and helpful. This review is my personal experience and is in no way suggesting that everyone's experience would be like this. A number of factors like work load, personal circumstances, mood can affect an agents response to customers. I would stress that this shouldn't affect and be visible to customers though and can assure all people reading that my own conduct was professional at all times when dealing with the agent and did not aggravate the situation.
Attached Filesnbsp;
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By: Ward & Partners
Oct 05, 2012
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Firstly thank you for your comments. After investigating this matter I can confirm the following. With regard to your first point where you feel the branch was artificially increasing offers, having looked at the file I can confirm that at this time there were 2 other clients offering on the property. At no stage have we documented a “full asking price” offer on this property. With a price range of £325,000 - £375,000 both offers officially made were well short of the sellers e ...

“We had looked at many houses using different companies and ......”

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Sep 25,2012
Minithumbup
By: 'Shep76'
Sep 25,2012
22 people found
this helpful
We had looked at many houses using different companies and agents and following our first viewing with Ben - he listened to what we wanted and quickly made arrangements to view a cetrain property that had just come to their attention..within 15 minutes we met ...
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“The service that we received selling our property was excellent ......”

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Sep 13,2012
Minithumbup
By: 'Ian'
Sep 13,2012
27 people found
this helpful
The service that we received selling our property was excellent from the initial contact through to completion of the sale. The staff were friendly and willing to the extra mile to help. If there was any negative point it was with the solicitors that Wards ...
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“Kris has dealt with me through the purchase of a ......”

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Aug 27,2012
Minithumbup
By: 'Mrs Harrison'
Aug 27,2012
3 people found
this helpful
Kris has dealt with me through the purchase of a property - 9 Albert road and the sale of my existing property Oswald Road Dover. I have found him to give excellent service, keeping in touch with me regularly with the update of my sale, which ...
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“Very polite, friendly and helpful from start to finish. We ......”

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Aug 03,2012
Minithumbup
By: 'Mike'
Aug 03,2012
16 people found
this helpful
Very polite, friendly and helpful from start to finish. We were outbid on the property and thought we had lost it but, when the sale fell through, Ben phoned straight away to ask if we were still interested. We would have no hesitation in recommending ...
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“hi, We have recently started looking for buy to let ......”

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Jul 19,2012
Minithumbdown
By: 'Amazed3'
Jul 19,2012
2 people found
this helpful
hi, We have recently started looking for buy to let properties and contacted this agency through a website to view a property in Dover. The agent showed a complete lack on enthusiasm, Did not provide any information about the property and considering we are cash ...
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What agent could do to change your mind?
start doing their jobs!!!
Attached Filesnbsp;
Was this helpful? Yes
By: JB/WardandPartners
Aug 07, 2012
View all comments (1)
I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate this matter in detail. Many thanks. ...

“The worst ever agency, a so called Paul is very ......”

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Jul 21,2011
Minithumbdown
By: 'Steve'
Jul 21,2011
6 people found
this helpful
The worst ever agency, a so called Paul is very rude , ignorant, no manner. Try to buy few properties as to invest , never called back, asked and silly and rude question. Very soon he will be jobless as the market is getting cold and Ward & ...
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By: JB/WardandPartners
Aug 07, 2012
View all comments (1)
I am sorry to hear these comments. as Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact deatails in order for me to investigate this matter in detail. Many thanks. ...

“totally uninterested, asked to view 2 properties, no return phone call, ......”

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Jul 21,2011
Minithumbdown
By: 'dave'
Jul 21,2011
5 people found
this helpful
totally uninterested, asked to view 2 properties, no return phone call, an email arrived asking me what i wanted again. avoid using them...
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