Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction



Property Features

Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Clare was helpful and professional throughout the whole transaction. Contrary ......”

Share on :
Sep 13,2013
Minithumbup
Clare
By: 'Sue'
Sep 13,2013
1 people found
this helpful
Clare was helpful and professional throughout the whole transaction. Contrary to my previous experience with other Letting Agents, Clare returned my phone calls promptly even though it was evident that she was extremely busy. She dealt with every query I had in an intelligent and ...
read full review
Was this helpful? Yes
By: Clare
Sep 14, 2013
View all comments (1)
Thank you for taking the time to leave this review. We look forward to dealing with any queries you may have in the future. Clare Sheffield Letting Manager ...

“David was a great help during the negotiation stages and ......”

Share on :
Sep 10,2013
Minithumbup
By: 'Andrew'
Sep 10,2013
2 people found
this helpful
David was a great help during the negotiation stages and helped us to achieve our goal right through to the end. He remained available after the sale was agreed right up to completion. Abbie was, at all times during the sale, polite, welcoming and informative. ...
read full review
Was this helpful? Yes
By: Sam Dalton
Sep 10, 2013
View all comments (1)
Dear Andrew, Thank you for your great feedback regarding the service you received from David and Abbie at our Rochester office. I am so pleased to hear they kept you updated throughout, from agreeing the sale to moving in. Please do not hesitate to call if we can be of any further help in the future. kindest regards Sam Dalton, Group Partner, Ward & Partners ...

“I would just like to say that I am most ......”

Share on :
Sep 10,2013
Minithumbup
picture is hidden
picture is hidden
By: 'Kim'
Sep 10,2013
2 people found
this helpful
I would just like to say that I am most grateful for the help that Rachel has given me over these past few months, she has been a godsend and mot helpful, always polite and always called me back when I left a message. I ...
read full review
Was this helpful? Yes

“James, Kate, Ali, Laura & Kim formed a great team that ......”

Share on :
Sep 10,2013
Minithumbup
By: 'A'
Sep 10,2013
1 people found
this helpful
James, Kate, Ali, Laura & Kim formed a great team that set up and expedited the sale of this property in a very professional manner. The whole team were sensitive to the needs of the elderly owner and helped to manage the transition. We have no ...
read full review
Was this helpful? Yes
By: Sam Dalton
Sep 10, 2013
View all comments (1)
Hello! Thank you for your terrific feedback regarding our sales and progressing team at Walderslade office. They will be so pleased to hear you were happy with the service and would love to serve you, your family, friends in the future! Warm regards, Sam Dalton, Group Partner, Ward & Partners ...

“We received frequent professional email alerts/updates and calls in ......”

Share on :
Sep 06,2013
Minithumbup
Katie
By: 'R'
Sep 06,2013
1 people found
this helpful
We received frequent professional email alerts/updates and calls in regards to properties and were shown round a number of suitable homes by knowledgeable, courteous staff members. Once the offer had been accepted we had frequent updates and their own sales progressor helped no end ...
read full review
Was this helpful? Yes
By: jason Bunning
Sep 10, 2013
View all comments (1)
Thank you for taking the time to add these very nice comments which are very much appreciated. I am very pleased that you were happy with the service tou recieved and I will make sure to pass on your comments to Katie and the team. Regards, Jason Bunning,Group Partner ...

“I would like to say how helpful and thorough sukh ......”

Share on :
Sep 04,2013
Minithumbup
Sukh
By: 'Gem'
Sep 04,2013
3 people found
this helpful
I would like to say how helpful and thorough sukh has been since dealing with the letting through this agency. Sukh has made it a priority for me to view and agree the contract in a short space of time as requested. He has managed ...
read full review
Was this helpful? Yes

“The whole way through Kenny kept me informed, from when ......”

Share on :
Sep 04,2013
Minithumbup
Kenny
By: 'Michele'
Sep 04,2013
1 people found
this helpful
The whole way through Kenny kept me informed, from when i put in my offer to completion on the property. Unlike other Estate agents Ward and Partners have kept me informed the whole way through and chased everything up like i have asked. On a ...
read full review
Was this helpful? Yes
By: Sam Dalton
Sep 04, 2013
View all comments (1)
Hi Michele, thank you for your kind feedback regarding Kenny, our Manager at our Chatham office. I know customer service is of utmost importance to Kenny and he will be pleased to hear you you were happy with how your purchase and how you were dealt with by him. I am sorry to hear the other staff were not as helpful and will pass your comments onto them so they can learn to make the experience of buying a more pleasurable one. Thank you again, kind regards Sam Dalton, Group Partner, Ward and Par ...

“Our overall experience with Wards is best described as satisfactory. ......”

Share on :
Sep 04,2013
Minithumbdown
By: 'Mr'
Sep 04,2013
1 people found
this helpful
Our overall experience with Wards is best described as satisfactory. Although the staff are very friendly getting hold of anyone to update us or answer our questions was problematic. On a few occasions we left a message for the office manager to call us but ...
read full review
What agent could do to change your mind?
returned our calls or at least passed the message on to the intended party
Attached Filesnbsp;
Was this helpful? Yes
By: GT
Sep 20, 2013
View all comments (1)
Mr and Mrs Field I am sorry to hear of the issues you had when dealing with our Ashford office. The team will be disappointed that the service levels did not meet your expectations. If you would like to provide more detail to me my email address is [email protected]. I wish the best of luck with your move. Kind regards Garen Taylor, Group Partner ...

“Having worked with wards of ramsgate for a while. With ......”

Share on :
Sep 03,2013
Minithumbup
By: 'Wendy'
Sep 03,2013
1 people found
this helpful
Having worked with wards of ramsgate for a while. With good results, I met David Votta in the course, of both renting ourselves, and letting a rental. He turned out to be both knowledgeable, and extremely helpfu. Nothing is too much trouble for him, and ...
read full review
Was this helpful? Yes

“While undertaking a fairly lengthy search for the right property ......”

Share on :
Sep 02,2013
Minithumbup
Matthew
By: 'Jean'
Sep 02,2013
1 people found
this helpful
While undertaking a fairly lengthy search for the right property in Deal, Matthew was unfailingly helpful and accommodating in arranging viewings etc. He was very likeable, friendly, honest and professional in his approach - demonstrated by such actions as always phoning when he said he ...
read full review
Was this helpful? Yes

“Demi and the team from Deal, James, Amy, Matt were ......”

Share on :
Aug 30,2013
Minithumbup
By: 'Mrs'
Aug 30,2013
1 people found
this helpful
Demi and the team from Deal, James, Amy, Matt were the most professional and more importantly dedicated team of people. Demi's attitude and attentiveness to problem solving the issues on not only my house sale but also that of my Mothers sale were exemplary. I ...
read full review
Was this helpful? Yes
By: Jason Bunning
Sep 10, 2013
View all comments (2)
Dear Mrs McConnell, The pleasure was all ours. Thank you for your kind comments about our Deal office - I am glad you found the team helpful. We understand that the process can be a stressful one and Demi's role as a Sales Progressor is a vital one to ensure that we can help you from the start to the finish. Regards, Jason Bunning, Group Partner, Ward and Partners. ...

“Very satisfied with marketing of the property and amount of ......”

Share on :
Aug 30,2013
Minithumbup
Jane
By: 'Lila'
Aug 30,2013
1 people found
this helpful
Very satisfied with marketing of the property and amount of viewings arranged. Continuos feedback from viewings by both email and letters. Always returned phone calls promptly. Made the whole selling experience problem free. Would certainly use them again....
read full review
Was this helpful? Yes
By: GT
Sep 23, 2013
View all comments (1)
Lila Thank you for you kind comments about the service received from our Snodland office. Jane and her team are there to help take the hassle away and i am delighted it was all stress free for you. It is always nice to hear that a customer is happy to use us again and we look forward to doing business with you in the future. In the meantime , enjoy your new home. Kind regards, Garen Taylor, Group Partner ...

“I have always had a very good experience with Estelle ......”

Share on :
Aug 30,2013
Minithumbup
Estelle
By: 'Susan'
Aug 30,2013
5 people found
this helpful
I have always had a very good experience with Estelle and Sukh. They always returns calls and deal with any issues very well. I would like to highlight that Estelle has in my opinion excellent customer care skills. She is patient and listens, then manages ...
read full review
Was this helpful? Yes
By: Sukh
Sep 04, 2013
View all comments (1)
Dear Sue, Thank you for taking the time to comment on the service you have received from Me (sukh) and Estelle at the Dartford lettings office. It is always nice to hear positive comments about thhe team. It is always a pleasure renting your property out and having a landlord that is very easy to work with. I look forward to speaking to you soon. Thanks Sukh Uppal Lettings Manager ...

“From the outset to final exchange of keys we had ......”

Share on :
Aug 30,2013
Minithumbup
By: 'Jake'
Aug 30,2013
2 people found
this helpful
From the outset to final exchange of keys we had excellent service from Ward and Partners. Viewings were arranged to be at convenient times for ourselves and had 3 separate viewings (including 1 after we had agreed to rent the property). All our questions were answered in ...
read full review
Was this helpful? Yes

“Kenny and his team did a good job selling my ......”

Share on :
Aug 29,2013
Minithumbup
Kenny
By: 'Gary'
Aug 29,2013
2 people found
this helpful
Kenny and his team did a good job selling my house in Chatham, thanks to the boys and girls...
read full review
Was this helpful? Yes
By: Sam Dalton
Aug 30, 2013
View all comments (1)
Hello Gary, thank you for your positive comment regarding Kenny and team at Chatham. We were only delighted to help! Good luck for the future and we hope we have the opportunity to look after you again. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“1) Professional, proactive and friendly service from the outset and throughout ......”

Share on :
Aug 29,2013
Minithumbup
Lee
By: 'N'
Aug 29,2013
1 people found
this helpful
1) Professional, proactive and friendly service from the outset and throughout the whole sales process. Special thanks to Lee Wilson for his seemingly boundless enthusiasm and efforts in this respect. 2) A realistic valuation that did not artificially get our hopes up (or vice versa) 3) Produced fantastic ...
read full review
Was this helpful? Yes

“Was very wary of estate agents as I have had ......”

Share on :
Aug 28,2013
Minithumbup
Tim
By: 'Debbie'
Aug 28,2013
3 people found
this helpful
Was very wary of estate agents as I have had several previous agents promising the world, but not delivering. I chose Wards as a last resort. I wish I had gone with them in the first place, as they were honest about the pricing of ...
read full review
Was this helpful? Yes
By: GT
Sep 06, 2013
View all comments (2)
Debbie. Thank you for your comments regarding the excellent service you received from our Ashford office. It is always pleasing to recieve acknowledgement for a job well done. I will certainly be passing on your thoughts to the the team and hope that we can do business with you again in the future. Kind regards. Garen Taylor, Group Partner ...

“I found ward and partners at canterbury very good they ......”

Share on :
Aug 27,2013
Minithumbup
By: 'Hayward'
Aug 27,2013
0 people found
this helpful
I found ward and partners at canterbury very good they arranged my mortgage and sold the bungalow that I had renovated Very quickly even though we had some problems. My biggest problem is that they promote XXXX solicitors to whom I have not got one ...
read full review
Was this helpful? Yes

“We should like to commend Demi Crick on her excellent ......”

Share on :
Aug 26,2013
Minithumbup
By: '?'
Aug 26,2013
0 people found
this helpful
We should like to commend Demi Crick on her excellent efforts in ensuring that our flat was eventually sold after a very difficult 9 months!...
read full review
Was this helpful? Yes

“A very attentive professional service from Katie and Colin. They ......”

Share on :
Aug 23,2013
Minithumbup
Katie
By: 'Mark'
Aug 23,2013
0 people found
this helpful
A very attentive professional service from Katie and Colin. They took time to make us feel welcome to the area and we felt valued customers. I wasn't sure if we could get a mortgage but Colin put us at ease and the mortgage application and ...
read full review
Was this helpful? Yes

“Laura and Kim assisted us with the purchase of our ......”

Share on :
Aug 19,2013
Minithumbup
Laura
By: 'Mr'
Aug 19,2013
0 people found
this helpful
Laura and Kim assisted us with the purchase of our house by constantly liaising with and chasing solicitors and estate agents. They were our 'go to point' nearly every day leading up to the exchange and completion date. They delivered on our requests as much ...
read full review
Was this helpful? Yes

“We have dealt with David previously and he was very ......”

Share on :
Aug 19,2013
Minithumbup
By: 'k'
Aug 19,2013
0 people found
this helpful
We have dealt with David previously and he was very determined to find us a tenant. He didn't waste any time in marketing the property. He beat the competition and as usual his service resulted in us using Wards to manage the property as well. ...
read full review
Was this helpful? Yes

“I visited Ward with my elderly father who wished to ......”

Share on :
Aug 16,2013
Minithumbdown
By: 'Beware'
Aug 16,2013
5 people found
this helpful
I visited Ward with my elderly father who wished to sell his house to purchase a bungalow. We told the staff that all communication was to be through me his daughter he did not want to have one agent as he had chosen another on ...
read full review
What agent could do to change your mind?
The agent could have taken on board what we as the customer actually wanted and when questioned not to resort to shouting at me the customer but actually try to rectify things. The branch manager if he tells me he is walking a hundred yards down the street to another agents to try and rescue a property that we are losing down to his staffs actions could actually do that.
Attached Filesnbsp;
Was this helpful? Yes
By: Sam Dalton
Aug 19, 2013
View all comments (1)
Dear 'Beware', I am saddened to hear your comments regarding one of our branches and would most certainly like to investigate your concerns further. There is nothing more important to me than customer satisfaction, unfortunately I am unsure as to who you are as you have titled yourself anonymously and would ask you to please contact me directly at [email protected]. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“Mr Batchelor was professional at all times. He gave a ......”

Share on :
Aug 16,2013
Minithumbup
Jeffrey
By: 'Elspet'
Aug 16,2013
4 people found
this helpful
Mr Batchelor was professional at all times. He gave a realistic valuation but worked very very hard to achieve the best rent. He was polite, cheerful and kept me well informed of progress. He explained everything clearly and fully. Would be confident in recommending Wards ...
read full review
Was this helpful? Yes

“A very attentive professional service from Katie and Colin. They ......”

Share on :
Aug 16,2013
Minithumbup
Katie
By: 'Mark'
Aug 16,2013
2 people found
this helpful
A very attentive professional service from Katie and Colin. They took time to make us feel welcome to the area and we felt valued customers. I wasn't sure if we could get a mortgage but Colin put us at ease and the mortgage application and ...
read full review
Was this helpful? Yes
By: Sam Dalton
Aug 19, 2013
View all comments (1)
Dear Mark & Sonia, thank you for generous comments regarding the attentive and professional service you experienced from Katie & Colin at our Walderslade office. How disheartening to find the offer on your first home fell through, however, I always believe everything happens for a reason, and I am confident this new home is 'the one!' We pride ourselves on our team work and communication skills, both in our offices and in an our group, we don't always get it right but I am so pleased we delivere ...

“Keen to get my property let I was happy when ......”

Share on :
Aug 16,2013
Minithumbup
By: 'Nicholas'
Aug 16,2013
0 people found
this helpful
Keen to get my property let I was happy when the agent offered to visit my flat and provide me with a list of prioritised Improvement suggestions to get things up to scratch. There was lots to do and being able to use the agents ...
read full review
Was this helpful? Yes

“managed letting service is appaulling.no notification of late payment.......”

Share on :
Aug 14,2013
Minithumbdown
By: 'Dan'
Aug 14,2013
1 people found
this helpful
managed letting service is appaulling.no notification of late payment.retention of rent to keep in Arun estates accounts for days after as they wont do instant transfer and wont bacs till it suits them.advice to landlords- gofor intro fee only as there is ...
read full review
What agent could do to change your mind?
back office support and operation
Attached Filesnbsp;
Was this helpful? Yes
By: Ward and Partners
Aug 19, 2013
View all comments (1)
Mr Brunning, thank you for your post regarding our accounting procedures. It is always disappointing to receive negative feedback, especially so after we had advised you that the delays you have experienced in receiving the rent related to the late payment of the rent by your tenant, it would also be fair to say that your comments are inaccurate, unfounded and unhelpful and that all payments have been made within our contractually agreed timeframes. With that said I am sorry you felt it necess ...

“Matthew made my first time as a landlord so easy ......”

Share on :
Aug 14,2013
Minithumbup
By: 'Alicia'
Aug 14,2013
3 people found
this helpful
Matthew made my first time as a landlord so easy and stress free. He did a brilliant write up of my property on the website. And found me a tenant with in 2 days of viewings. He has been more than helpful with his advise and ...
read full review
Was this helpful? Yes
By: Ward and Partners
Aug 16, 2013
View all comments (1)
Hello Alicia, Thank you for the review and custom. If we can be of any further help please feel free to contact us. Thank you again. Matthew Pattenden MARLA Lettings Manager ...

“the sale was very lengthy , not due to ward and ......”

Share on :
Aug 14,2013
Minithumbup
By: 'lex'
Aug 14,2013
3 people found
this helpful
the sale was very lengthy , not due to ward and partners and the team were very helpful and supportive during the 6 months it took to complete...
read full review
Was this helpful? Yes
By: Sam Dalton
Aug 14, 2013
View all comments (1)
Dear Lex, thank you for taking some time to write some feedback about our Rochester team. I am so sorry to hear your purchase took so long, how frustrating! I am pleased the team were helpful and supportive throughout and will pass on your comments. Whilst you said Ward & Partners were not the reason the purchase took so long, I would still be really keen to hear why it took so long to see if there is anything to be learned from the process so we can maybe put something in place or change someth ...

“Fantastic service provided by all at Ward and Partners Gravesend. ......”

Share on :
Aug 13,2013
Minithumbup
Deana
By: 'Sophie'
Aug 13,2013
2 people found
this helpful
Fantastic service provided by all at Ward and Partners Gravesend. We actually bought this property from them 2 years ago as well. They provided such a good service then that we went back to them to sell our property. We received offers from day one and ...
read full review
Was this helpful? Yes
By: Sam Dalton
Aug 13, 2013
View all comments (1)
Dear Sophie, thank you coming back to us and allowing us the opportunity to look after you again. I am so happy to hear our Gravesend team provided you with such great service when you bought through us before and in selling your home this time round. I am really pleased Deana looked after you so well once we sold it so quickly. The role she plays is pivotal in getting a sale / purchase through smoothly and quickly. It can also be a somewhat thankless and stressful task. She will be delighted to ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Wards

Regional Awards won by Wards

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home