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    Anna Rose
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    Rosie Howard
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    Emilia Doig
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    Harry Stokes
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    Nicola Ploeuc sur Lie
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    Jane Abbs
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    Roger Houseago
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    Louise Daniels
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JSM

14 St George's Street Norwich
Norfolk
NR3 1BA

01603 630 671

Sep 01,2015
Minithumbdown
By:
Sep 01,2015
1 people found
this helpful
We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second stank of cigarette smoke. The Inspection reports failed to note either of these things. The tenants managed to flood both properties but either didn't report this to the agent or the agent didn't notify us. When the tenants moved ...
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Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
New to this experience, my partner and I were unsure as to what needed to be done/sorted but Louise answered all of our questions and helped us throughout the whole journey. She was supportive, emailing and calling to remind us of each step that needed to be taken and JSM had a good layout of steps that sorted out the majority of what we needed to do to move in. As we didn't originally live very close by we couldn't have done all of this if Louise wasn't so helpful. Fantastic company to deal wit...
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May 18,2014
Minithumbup
By:
May 18,2014
0 people found
this helpful
I found the house that i liked online for my family and I, left a message and Rosie gave me a call. She explained the whole process to me and arranged the viewing for me. she was very friendly and professional, she explained to me clearly all the stages and called to find out how i was getting on. I would recommend JSM to everyone. I was satisfied with the service i got. A big thank you to Rosie, we have moved in and enjoying our new home. Regards! Jacintha...
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Apr 22,2014
Minithumbup
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Apr 22,2014
0 people found
this helpful
Rosie was excellent from start to finish. She was as good as her word to keep me in reserve in case this property came up again, contacting me straight away to arrange a second viewing. Rosie was friendly and positive when showing me around. Rosie ensured that the rental was easy, clearing explaining what would happen and when and promptly answering any queries. She gave excellent customer service....
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Dec 17,2013
Minithumbup
By:
Dec 17,2013
0 people found
this helpful
This was my first experience with a letting agent and it was very good, Rosie Howard was extremely helpful in helping me with my queries and making everything happen on time, would use JSM again....
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Dec 08,2013
Minithumbup
By:
Dec 08,2013
0 people found
this helpful
Rosie has provided timely and very helpful support in our search for a new home together and provided her support in making a challenging time as smooth as possible for us. It has been much appreciated. Thank you....
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Nov 14,2013
Minithumbup
By:
Nov 14,2013
0 people found
this helpful
I have just used JSM for my new let and found them very good especially my contact Rosie Howard. She was very attentive and helped in all aspects of any problems I encountered, from the viewing through to getting my keys and my final move in. the only downside was when Rosie was off ill nothing seemed to be done and this did hold things up slightly but in the end it got sorted. I would definitely use this agency again especially if Rosie Howard was there as she is super efficient and very helpfu...
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Nov 08,2013
Minithumbdown
By:
Nov 08,2013
6 people found
this helpful
Terrible service. Rude. Don\'t reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn\'t authorised - asking another contractor to join in the cover up (I saw the email after asking (repeatedly over more than six month for documentation on my file). When I got the documentation it appeared they had lost most of the file documents. They forgot to market my property for three weeks un...
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What agent could do to change your mind?
Nothing - too many instances of poor poor service.
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Sep 25,2013
Minithumbdown
By:
Sep 25,2013
5 people found
this helpful
I have been waiting for my deposit for nearly four months. The staff member that I was dealing with - whenever he would actually lower himself to the level of responding to my queries in the first place, that is! - was rude and provided neither assistance nor assurance. The reason I was given for the ridiculous wait is that my former housemates have yet to submit their bank details to the agency. Frankly, I\'m not buying it. When I asked that same staff member for his supervisor\'s detail...
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Sep 24,2013
Minithumbdown
By:
Sep 24,2013
4 people found
this helpful
Dodgy though the staff where fine. I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of paint. However while filling in the from to be sent off to landlord for acceptance, I was given a \'What happens next\' leaflet. In it I discovered a few nasty surprises. The first was that I had to take out insurance which covered the fixtures and fittings of th...
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What agent could do to change your mind?
I would consider using JSM if: - i) They abolished contractually enforcing the tenant to insure the fixtures and fittings. Also Personal contents insurance should be advised by the letting agent NOT insisted as part of the letting agreement. ii) They abolished the rolling 6 month or 12 month contract and replace it with an initial 6 month fixed term contract followed by a 1 month rolling contract. iii) Abolish the renewal fee as I find it hard to accept it costs ‚£70 +VAT to type my name in a document, change the date and print it out. iv) And finally, after reading some of the reviews here, for JSM to train up all their staff to provide the excellent service that a few of them are already providing
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By: Steady
Dec 13, 2013
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The worst letting agents I have ever rented through. I originally rented a house through Bush Management and had no problems whatsoever. Then the worst thing happened. JSM bought them out. I had previously rented through JSM before and already knew of their inferior service, so wasn't looking forward to dealing with them again. I have reported numerous problems with the house I am currently renting; poor insulation, damp walls, a leaking roof, unsafe plug sockets to mention a few things and in t....
Aug 22,2013
Minithumbdown
By:
Aug 22,2013
2 people found
this helpful
This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several occasions when I emailed it took a second prompt to get any response, and when I was finally informed who the actual property manager was the email I got from him was, at best, rushed and at worst rude. Despite knowing we were first time tenants, the agency did little in...
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What agent could do to change your mind?
Treat students with the same professionalism as you would with any other client. Recognise that first time tenants will require more guidance than experienced renters.
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Aug 02,2013
Minithumbup
By:
Aug 02,2013
0 people found
this helpful
Rosie was lovely and helped each of us find the perfect house. She answered all of our questions and made the experience enjoyable....
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Jul 24,2013
Minithumbup
By:
Jul 24,2013
0 people found
this helpful
I have used JSM for a number of years, and recently had to deal with a challenging personal situation while also re-letting my property. To be honest, I have had mixed experiences with JSM in the past - it depends who you deal with; a bit like everyday life. During a particularly unusual re-let, I had the great pleasure to deal with Harry Stokes. Here is a man who is flexible, able to think on his feet, willing to investigate options that don\'t \'fit the norm\' and maintain an excellent sens...
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Jul 11,2013
Minithumbdown
By:
Jul 11,2013
8 people found
this helpful
My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some paperwork, so naturally I went in with what was needed, and I was told that I would have to pay my deposit that day. Hang on! I wasn\'t told about that! One of the agents that was dealing with the property became very snooty with me and although being told wher...
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Jun 24,2013
Minithumbup
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Jun 24,2013
0 people found
this helpful
Unfortunately the process of letting the property has not been very simple to say the least due to various \'hurdles\' created from both the landlord and myself (nothing that has been Harrys or JSM\'s fault at all), however Harry has been excellent in trying to sort all problems in the best way possible and has gone the extra mile to make it as smooth as it can be. Due to circumstances (again not Harrys or JSMs fault) he has been put in slightly awkward situations between myself and the land...
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Jun 22,2013
Minithumbdown
By:
Jun 22,2013
2 people found
this helpful
When I first called to ask for a viewing I was told that you don\'t do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn\'t seem much flexibility on this apart from being told that they would need to speak to the tenants to see if they can be flexible and in the lady\'s words \'a lot of tenants aren\'t flexible though so could you take time off work instead?\' - I feel that this is very unhelpful and they are not look...
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What agent could do to change your mind?
They could have been honest from the start to tell us all the hidden fees, they could have been more flexible with times, they could have been friendlier over the phone and seen us face to face, and after complaining, we have been told that the fees are non refundable which I am extremely angry about.
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Jun 21,2013
Minithumbup
By:
Jun 21,2013
0 people found
this helpful
The reception was courteous, friendly, and intelligent, but above all sincere. Not a trace of the smarmy attitude associated with estate agents. Harry Stokes and Jane Abbs dealt speedily with the rental of the property and with great professionalism. It was an easy, painless, and even pleasurable experience dealing with this group....
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Apr 26,2013
Minithumbup
By:
Apr 26,2013
0 people found
this helpful
I found the process of applying for the property we wanted and the initial set up pretty painless, straight forward and easy. Harry was very helpful and there were barely any complications. I found that this helped as moving is very stressful and this agency and agent didn\'t add to the stress in any way which I know some people have experienced in the past. JSM offer as much as they can to transfer your utilities etc. I had done this prior to moving so didn\'t really need this service, howe...
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
this helpful
Nice friendly staff that were keen to assist. Rosie worked very hard to ensure we were into our proerty on the specified day....
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Mar 22,2013
Minithumbup
By:
Mar 22,2013
0 people found
this helpful
JSM offer unsurpassable service from start to finish, putting a somewhat stressful situation at ease. From the initial enquiry up until the move in date, JSM were highly professional yet approachable and helpful. I cannot credit Harry Stokes enough; I found his service in particular to be second to none. I would recommend this agency to anyone, and actively do so....
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Feb 24,2013
Minithumbdown
By:
Feb 24,2013
1 people found
this helpful
So, going with JSM as been a headache since me and my housemate first moved in. Firstly, they were a nightmare about letting students move into their houses and seemed to pick and choose who they liked the look of or when it pleased them as some students didn\'t have any hassle and some (like us) did. But we eventually got our point across and were allowed to sign contracts. From then, contacting them about things breaking is always a nightmare. Whenever I need to talk to the person I need to...
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By: C
Aug 12, 2013
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I totally feel your pain! I've been in a property since Nobember 2012 and repeatedly reported issues via inspections, email and telephone .. Just emails and calls saying they will get back to us but nothing .. But when they need to do something .. It's all on their terms .. By far the biggest joke of an agency I have ever dealt with.....
Feb 12,2013
Minithumbup
By:
Feb 12,2013
1 people found
this helpful
From the first moment with dealing with JSM and Harry i found the service outstanding and to the highest Quality he is a credit to your organization and office. Even now after being in my property i am still ringing to arrange different things to be sorted and Harry has always been very helpful and polite. Thank you very much for all your help and support Regards Mark Warren...
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
After registering and visiting several different agents within the area it quickly became apparent that JSM were a league above the rest. The \'Need find\' was superb and the young man quickly filtered down my needs to display some properties that were beyond what I could have hoped for. The process was silky smooth from first entrance to last exit. As long as I am within the vicinity of a JSM branch I will use no other agent again. Many thanks to all your staff....
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
Just to say thanks for all your help with my house move. Harry was really helpful and made the process smooth and painless....
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
Very proffesional and easy to deal with. Made the whole proccess pleasurable and I will happily return to JSM again....
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Feb 07,2013
Minithumbup
By:
Feb 07,2013
0 people found
this helpful
Massive thank you to Harry for sorting my new flat out. Really quick, friendly and helpful. Would def recommend to others!...
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Feb 05,2013
Minithumbup
By:
Feb 05,2013
0 people found
this helpful
Rosie was very friendly and concientious in her work towards organizing our tenancy. She helped us through the referencing process, which, due to my partner\'s self-employed work, was very difficult elsewhere....
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
The agent was extremely helpful in a time where time was of the essence. The speed and quality of the agent\'s work was superb and she was a pleasure to meet as a person....
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Jan 29,2013
Minithumbup
By:
Jan 29,2013
0 people found
this helpful
The staff in the Norwich office were so helpful in finding me my new home. They really went out of their way to help me despite my unusual circumstances. Emilia in particular was very helpful. I would certainly recommend them to anyone looking for somewhere to rent in Norwich....
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Dec 18,2012
Minithumbdown
By:
Dec 18,2012
0 people found
this helpful
A shambles. Tried very hard to get the business,came to view the property, sent me a letter stating rental levels etc, then when the property was ready to put on the market, told me it was \'completely inappropriate for the current rental market\'. During that time, however, JSM had put up a board despite being expressly instructed not to do so. They then managed to lose the keys to the property so that I had to have a new set cut. On the plus side, they did return the payment already made fo...
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5 4 19 8 0 0 0 0 0 4
Anna Rose - upload your photo Anna Rose
1 reviews

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Rosie Howard - upload your photo Rosie Howard
10 reviews

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Emilia Doig - upload your photo Emilia Doig
2 reviews

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Harry Stokes - upload your photo Harry Stokes
10 reviews

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Nicola Ploeuc sur Lie - upload your photo Nicola Ploeuc sur Lie
0 reviews

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Jane Abbs - upload your photo Jane Abbs
1 reviews

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Roger Houseago - upload your photo Roger Houseago
1 reviews

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Louise Daniels - upload your photo Louise Daniels
1 reviews

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R. H. - upload your photo R. H.
1 reviews

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Louise Killington - upload your photo Louise Killington
1 reviews

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