“Dodgy though the staff where fine.I went to view ......”
1 Star Review
Sep 24,2013
By:
'Xeno_blue'
Sep 24,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NR2
Lettings (Prospective customer)
Postcode: NR2
4
people found
this helpful
Dodgy though the staff where fine.
I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of ...
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What agent could do to change your mind?
I would consider using JSM if: -
i) They abolished contractually enforcing the tenant to insure the fixtures and fittings. Also Personal contents insurance should be advised by the letting agent NOT insisted as part of the letting agreement.
ii) They abolished the rolling 6 month or 12 month contract and replace it with an initial 6 month fixed term contract followed by a 1 month rolling contract.
iii) Abolish the renewal fee as I find it hard to accept it costs ‚£70 +VAT to type my name in a document, change the date and print it out.
iv) And finally, after reading some of the reviews here, for JSM to train up all their staff to provide the excellent service that a few of them are already providing
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“This was my first experience as a tenant and overall ......”
2 Star Review
Aug 22,2013
By:
'Disappointed'
Aug 22,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR2
Lettings (as a Tenant)
Postcode: NR2
2
people found
this helpful
This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several ...
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What agent could do to change your mind?
Treat students with the same professionalism as you would with any other client. Recognise that first time tenants will require more guidance than experienced renters.
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“When I first called to ask for a viewing I ......”
1 Star Review
Jun 22,2013
By:
'purplelibra'
Jun 22,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NR6
Lettings (Prospective customer)
Postcode: NR6
2
people found
this helpful
When I first called to ask for a viewing I was told that you don't do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn't seem much flexibility on ...
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What agent could do to change your mind?
They could have been honest from the start to tell us all the hidden fees, they could have been more flexible with times, they could have been friendlier over the phone and seen us face to face, and after complaining, we have been told that the fees are non refundable which I am extremely angry about.
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