Jul 11,2013
Minithumbdown
By:
Jul 11,2013
8 people found
this helpful
My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some paperwork, so naturally I went in with what was needed, and I was told that I would have to pay my deposit that day.

Hang on! I wasn\'t told about that! One of the agents that was dealing with the property became very snooty with me and although being told where I was during the house viewing was completely unprofessional when I was calling up my father who was acting as guarantor and told him that I would need the money for the deposit whenever he could get it for me, and while I was on the phone the agent was listening in, and telling me that they needed it sooner! I left the office almost in tears because of the agent. When I told my housemates, one of them had called their mother and, had their mum shouting at said agent, and the agent had to be sent home due to "stress". I did not receive any apology.

As soon as I was able to get the money for the deposit, they stopped breathing down my neck. We were then told to wait for a couple of weeks for the contract to be emailed to us.
2 Months later we finally received the first DRAFT of it. When we asked, "When will we receive the actual contract" they replied back with a few weeks before you move in. I\'m pretty sure we\'re supposed to have that long before we move in.

They then said that we haven\'t paid a deposit, and that we have to pay that otherwise we couldn\'t move in. HANG ON RIGHT THERE! We haven\'t paid our deposit? What did we pay then?! We apparently had only paid the first months rent and also a holding fee. Well why did you tell us that was our deposit and then 3 weeks before we\'re supposed to move in (That\'s right, 3 WEEKS) that we need to pay you the deposit?! Why was it not told to us sooner?! When I called them, I was told that they would call me back, and for once they actually did! They then told me that it was OUR fault for not reading all of the paperwork provided, and that we were told what we paid wasn\'t the deposit. Erm no, sorry. You didn\'t.

So any students wanting to go with JSM, I would highly recommend not to. We haven\'t even moved into the house yet and we\'re already tearing out our hair and wanting to look for somewhere else!
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JSM

14 St George's Street Norwich
Norfolk
NR3 1BA

01603 630 671

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