• Rachel Timney
    Rachel Timney
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Lucia Ludwig
    Lucia Ludwig
  • Holly Smith
    Holly Smith
  • Daniel Ervin
    Daniel Ervin
  • Sondip  Duhre
    Sondip Duhre
An independent estate agent specialising in sales, new homes, lettings and property management north of the river. Offering property for sale and to let from Wapping, Limehouse, Bow and Canary Wharf, through Docklands, the isle of dogs to Royal Docks and Stratford. Established in 1984, Alex Neil's East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cult Read full description...ivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in East London is second to none.
Alex Neil Estate Agents

2 Westferry Road Canary Wharf, London
Greater London
E14 8JT

020 7537 9859
Jun 25,2017
Minithumbup
Rachel Timney
By:
Jun 25,2017
1 people found
this helpful
I was really pleased with Alex Neil from marketing my property to finding me a buyer. Rachel was very professional and truely honest. Other agents had messed me about with offers and having hearing from rachel the very first day at Canary Wharf she promised she would find me the right buyer. She stuck to her word and achieve it the very next day!! Very impressed!...
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Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Jun 26, 2017
Dear 'Sherwood Gardens'
Thank you for taking your time to add these comments, I was very pleased to to read about your experiences with Rachel and we look forward to progressing your sale. Kind regards David Hatch, Director
Jun 25,2017
Minithumbup
Rachel Timney
By:
Jun 25,2017
2 people found
this helpful
I would highly recommend Rachel. She helped me and my partner find our perfect home in the island. Having showed us varies of propertys around our budget we finally agreed on wheat sheaf!! We absolutely love it! Thank you so much....
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Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Jun 26, 2017
Dear 'Vicky'
Thank you for adding this review, I was pleased to read about your experiences with Rachel and we hope you enjoy your new home, kind regards David Hatch, Director
Jun 21,2017
Minithumbup
Sondip Duhre
By:
Jun 21,2017
3 people found
this helpful
My search for houses started 2 months ago and have seen several houses, all of them either too pricy or me having to compromise on a key requirement. With Sondip, I just had one viewing ticked all the boxes and done. Selecting the right property for viewing is really important and Sondip did that we'll. Further information sensedo gunien care in speaking to him.. All the very best....
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Comment on agent fees
I wouldn't say it's low. It's on par with everyone in the market.
Was this helpful? Yes
By: David Hatch
Jun 22, 2017
View all comments (1)
Dear 'Sriram' Thank you for adding these kind words, I was very pleased to read about your experiences with Sondip and we hope you enjoy your new property. Kind regards David Hatch, Director ...
Jun 21,2017
Minithumbup
Sondip Duhre
By:
Jun 21,2017
2 people found
this helpful
My friend Alex and I started looking for an apartment a couple of weeks ago. From our first correspondence with Sondip I knew that he would help us find a property that we would like and afford. And he did.. He showed us two apartments and we decided to apply for one of them (even though we liked both). He was very friendly and approachable and extremely professional. He provided us with all the information required during the viewing and kept in constant communication with us throughout the p...
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Was this helpful? Yes
By: David Hatch
Jun 22, 2017
View all comments (1)
Dear 'Eugenia' Thank you for taking your time to add this review. I was very pleased to read about your dealings with Sondip and we hope you enjoy your new home. Kind regards David Hatch, Director ...
Jun 16,2017
Minithumbup
Sondip Duhre
By:
Jun 16,2017
3 people found
this helpful
Sonny was very kind and helpful throughout my property search and helped negotiate the offer in a day so I was able to sign the contract etc. Overall, the staff at Alex Neil has been helpful and friendly so far....
read full review
Comment on agent fees
average
Was this helpful? Yes
By: David Hatch
Jun 19, 2017
View all comments (1)
Dear 'Vibs' Thank you for adding this review about your dealings with Sondip, we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jun 15,2017
Minithumbup
Rachel Timney
By:
Jun 15,2017
2 people found
this helpful
A very knowledgeable and professional estate agent. Able to answer our questions and advise my wife and I on the most suitable options. She was courteous and attentive and we are very pleased to have contacted this branch....
read full review
Comment on agent fees
Seemed reasonable.
Was this helpful? Yes
By: David Hatch
Jun 15, 2017
View all comments (1)
Dear 'Ian' Thank you for taking your time to add this review. I was pleased to read about your dealings with Rachel and we hope you enjoy your new home. kind regards David Hatch, Director ...
Jun 15,2017
Minithumbup
Rachel Timney
By:
Jun 15,2017
2 people found
this helpful
I was very happy with the customer service i received from Rachel. She informed me of the statistics around my area (E14) which matched what i had previously researched. She had a full understanding of the area and she managed to answer every question i threw at her. Great communication and would definitely recommend.....
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Comment on agent fees
Average fees for the area
Was this helpful? Yes
By: David Hatch
Jun 15, 2017
View all comments (1)
Dear 'RM' Thank you for adding these kind words, I was very pleased to read about your dealings with Rachel and we hope you enjoy your new tenancy, kind regards David Hatch, Director ...
Jun 15,2017
Minithumbup
Diana Anghel
By:
Jun 15,2017
1 people found
this helpful
Long is a very enthusiastic person and a professional. After being registered with Alex Neil for only over a week, he manage to find me a place which now i can call home. Thabk you Diana for your help and support....
read full review
Was this helpful? Yes
By: David Hatch
Jun 15, 2017
View all comments (1)
Dear 'Elena' Thank you for taking your time to add this review, I was pleased to read about your dealings and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jun 13,2017
Minithumbup
Holly Smith
By:
Jun 13,2017
1 people found
this helpful
Holly was extremely helpful. I found her very professional her knowledge of the area was on point too. The information provided by her helped me in making a positive decision on the viewed property....
read full review
Was this helpful? Yes
By: David Hatch
Jun 13, 2017
View all comments (1)
Dear 'Prince' Thank you for taking your time to add this review. I was pleased to read about your experiences with Holly. Kind regards David Hatch, Director ...
May 25,2017
Minithumbup
Holly Smith
By:
May 25,2017
1 people found
this helpful
Holly has been great to deal with, very calm and passion. A couple of e-mails were exchanged and then the purchase process has started, everything was very quick and eficient. I strongly recommend her!! 110% service and hope to negociate with her again....
read full review
Was this helpful? Yes
By: David Hatch
May 25, 2017
View all comments (1)
Dear 'Paula Bez Batti' Thank you for adding this review, I am very pleased to read about your dealings with Holly and we look forward to completing your sale. Kind regards David Hatch, Director ...
Apr 22,2017
Minithumbup
By:
Apr 22,2017
2 people found
this helpful
In the short time that I have been using Alex Neil as a prospective landlord: I have been impressed by the friendliness, courtesy and professionalism shown both by Gilbert and Kamen; and their advice with respect to the rental market....
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Comment on agent fees
I do not consider the Agent's Fee to be particularly high or low since I found their fees to be similar to others.
Was this helpful? Yes
By: David Hatch
Apr 24, 2017
View all comments (1)
Dear 'Ivie' Thank you for taking your time to add this review. I was very pleased to read about your dealings with our Canary Wharf office and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director. ...
Apr 13,2017
Minithumbup
By:
Apr 13,2017
1 people found
this helpful
Kamen clearly understood my requirements, and was very helpful in suggesting properties. He is both professional and friendly. He was prompt to respond and gave considered advice. The letting was quick and straightforward. I would recommend him to other prospective tenants....
read full review
Was this helpful? Yes
By: David Hatch
Apr 13, 2017
View all comments (1)
Dear 'Jason' Thank you for taking your time to add this review. I was very pleased to read about your experiences with Kamen and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Apr 03,2017
Minithumbup
Lucia Ludwig
By:
Apr 03,2017
2 people found
this helpful
Great attention and quick response (by calls and emails). We received a really nice customer service throughout the whole process (when visiting the property, clarifying questions about the tenancy agreement, and moving in)....
read full review
Comment on agent fees
Good. Agent's Fees are high for this Agency, but I believe it's worth the peace of mind.
Was this helpful? Yes
By: David Hatch
Apr 05, 2017
View all comments (1)
Dear 'Livia' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Camilla and Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 31,2017
Minithumbup
Diana Anghel
By:
Mar 31,2017
1 people found
this helpful
Diana is very prompt and reactive, she gets things done the right way from the start. I visited only 4 apartments and all 4 were great selections. Strongly recommend this agency...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Mar 31, 2017
View all comments (1)
Dear "walid benothman" Thank you for adding this review about your dealings with Diana. I was pleased to read about your dealings and we look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 27,2017
Minithumbup
By:
Mar 27,2017
1 people found
this helpful
I would like to really thank Nathan May for his great service he provided while showing us the property. He explained everything well and was very helpful in getting me the property with a good offer, I made an offer lower than it was advertised and he didn't delay he got straight back to me by letting me know my offer was accepted. It was a pleasure to deal with such a professional....
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Was this helpful? Yes
By: David Hatch
Mar 27, 2017
View all comments (1)
Dear 'Rohima' Thank you for taking your time to add this review. I was pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Mar 13,2017
Minithumbup
By:
Mar 13,2017
1 people found
this helpful
Has found a potential buyer for our quite complex situation with the minimum of fuss and quicker then we expected...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Mar 13, 2017
View all comments (1)
Dear "Coop Seller" Thank you for adding this kind reviews, I am pleased our Canary Wharf office have sourced you a buyer and we look forward to completing your sale matters in due course. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
Lucia Ludwig
By:
Mar 02,2017
1 people found
this helpful
Thank you Lucia for all your assistance in the set up of our new lease & home. The process was really smooth and stress-free and your prompt and polite replies to our queries made things easy!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Clare, Thank you for adding this kind review. I was pleased to read about your experiences with Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
Lucia Ludwig
By:
Mar 02,2017
1 people found
this helpful
Lucia was efficient in her handling of the rental arranged through Alex Neil, with prompt replies to correspondence. She provided information that was helpful when needed and was a good liaison between myself and the landlord. Thanks Lucia!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Scott, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Lucia and we wish you well with your new home. Kind regards David Hatch, Director ...
Jan 19,2017
Minithumbup
By:
Jan 19,2017
1 people found
this helpful
I was very pleased with Shaun's assistance in the sale of my flat. He handled the process very quickly and responded quick and helpful to my questions. He also managed to obtain an offer equal to the asking price....
read full review
Comment on agent fees
comparable to other agents
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
2 people found
this helpful
I rented for one year through Alex Neil and found them to be both efficient and knowledgeable throughout the contract....
read full review
Was this helpful? Yes
By: David Hatch
Jan 16, 2017
View all comments (1)
Dear 'Olivia11' Thank you for adding this review, I was pleased to read that you were happy with our services during your tenancy and we look forward to many future dealings, kind regards David Hatch, Director. ...
Jan 05,2017
Minithumbup
By:
Jan 05,2017
2 people found
this helpful
My overall experience with Alex Neil was good. Helpful and friendly staff, good communication - starting from all the formalities with contract signing throughout the entire period of tenancy....
read full review
Was this helpful? Yes
By: David Hatch
Jan 05, 2017
View all comments (1)
Dear WB, Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your tenancy. Kind regards David Hatch, Director ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
3 people found
this helpful
Have had the best experience with Alexandra! She was fantastic and was giving us tremendous help and guidance throughtout the renting process. A fabulous 5 star service! Will recommend her to all my friends and family members!...
read full review
Was this helpful? Yes
By: David Hatch
Dec 29, 2016
View all comments (1)
Dear 'Cristina' Thank you very much for leaving this kind review, I was very pleased to read about your experiences and we hope you enjoy your new tenancy. We look forward to many future dealings, kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
I was very happy when Alexandra handed me over the keys of my new house. She updated me constantly by phone and emails of every stage that took place, being in touch for me with the seller and his solicitor. Cannot express in words what this meant to me, having my dream becoming reality. She deserves all the credit. I now own my dream house.......
read full review
Was this helpful? Yes
By: David Hatch
Dec 22, 2016
View all comments (1)
Dear 'Brian' Thank you very much for taking your time to leave this review. I was very pleased to read about your experiences with Alexandra and our Canary Wharf office. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
We were very impressed by Alexandra to say it in a few words. We had to move into a new place( 3 people) in less than 5 days which is nearly impossible if you think about all the paperwork and referencing that needs to be completed and approved by all parties. We we're desperate, but she did it! She managed to speed up our references and get our contract to sign on 3rd day. I believe that says it all....
read full review
Was this helpful? Yes
By: David Hatch
Dec 22, 2016
View all comments (1)
Dear 'Madalina' Thank you for taking your time to add this review. I was really pleased to read about your experiences and I am very glad we could assist you with your property needs. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Dec 14,2016
Minithumbup
By:
Dec 14,2016
2 people found
this helpful
Shaun was an extremely helpful member who genuinely went the extra mile to find a property to let on a particular budget. He was attentive and a great pleasure to help assist my requirements....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Dec 14, 2016
View all comments (1)
Dear 'Great guy' Thank you for taking your time to add this review. I was pleased to read about your experiences with Shaun and we hope you enjoy your new property. Kind regards David Hatch, Director. ...
Dec 10,2016
Minithumbup
By:
Dec 10,2016
5 people found
this helpful
I recently had the pleasure of working with Dejon and find him very trust worthy. His response time in getting back to me anytime I called was incredible. He gave me proper feedback after every viewing however late evening. Dejon diligence and thoroughness in finding tenants in this time of period is much appreciated. Thank you again for all your calm help and support...
read full review
Was this helpful? Yes
By: David Hatch
Dec 12, 2016
View all comments (1)
Dear 'Surya Prakash' Thank you for leaving this review, I was very pleased to read about your experiences with Dejon and we look forward to many future dealings. Thank you for using our services, kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
3 people found
this helpful
Dejon helped me find a property. I was eager to find a property to move in a very short time. Devon helped me find a place which fit my requirements like a T and was within my budget. He was cordial friendly and very professional throughout. I decided that I was going to take it as soon as I saw the property. I would recommend him highly to everyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Sid' Thank you for adding this review, I was pleased to read about your experiences and thank you for using our services, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
2 people found
this helpful
It was a pleasure having Alex Neil agents help us secure a flat. Jordan and Alexandra worked with us tirelessly by showing us the property more thab once, answering every single question, at all times. They are a great team, and overall, a very good letting agency. We will definitely recommend them....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Rukmini' Thank you for taking your time to add this review. I was pleased to read about your experiences and we hope you enjoy your new home. We look forward to many future dealings, kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
Owen Setter
Lucia Ludwig
By:
Nov 29,2016
2 people found
this helpful
I've been really impressed with the way Alex Neil deal with any problems with the flat. I have been very happy with them, and would recommend them to anyone! Owen and Lucia have been extremely helpful and supportive, you don't get this kind of customer service anywhere else....
read full review
Was this helpful? Yes
Nov 22,2016
Minithumbup
Lucia Ludwig
Owen Setter
By:
Nov 22,2016
3 people found
this helpful
I would like to thank you for Alex Neil Surrey quays branch especially from Lucia , Owen and Jordan. The team are provided very helpful altitude. The professionalism started from day one with the procedure of my contract. Just making me felt I been taken care of.During my stay if any problems raised in the flat They will arrange right away.Much appreciated ....
read full review
Comment on agent fees
For me I found it a bit dear but having said that because it's in the centre everything cost more so it's fair deal with such services.
Was this helpful? Yes
By: David Hatch
Nov 22, 2016
View all comments (1)
Dear 'Alexander' Thank you for adding this review, I was pleased to read about your experiences and we are glad you enjoyed your new tenancy. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£2,200
  • Max: Β£720,000

Letting
  • Min: Β£0
  • Max: Β£0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 1 162 9 55 1 106 1 6 2
Rachel Timney Rachel Timney
Property Consultant
20 reviews

About Rachel I have always had a keen interest in the property industry so I joined estate agency in January 2015. I know London extremely well and possess a very strong work ethic as well as great customer servic View full profile
Owen Setter Owen Setter
Residential Services Manager
33 reviews

About Owen I joined Alex as a Property Manager in 2011 with experience of working in property in South West London. I strive to offer superb customer service and to be a friendly, professional and reliable aid t View full profile
Rebecca Donnelly Rebecca Donnelly
Associate Director
60 reviews

About Rebecca As the Associate Director I'm responsible for the performance of two busy offices. I'm an experienced estate agent and have extensive knowledge of properties and pricing in East and South East London View full profile
Lucia Ludwig Lucia Ludwig
Property Co-ordinator
6 reviews

About Lucia I am a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise customers by doing something above and beyond their expectations. Having worked in customer s View full profile
Holly Smith Holly Smith
Sales Consultant
2 reviews

About Holly Pursuing a career in estate agency has always been a target and I’m meeting that in role at Alex Neil. I’ve gained valuable experience carrying out my role and receive thorough training which have View full profile
Daniel Ervin Daniel Ervin
Lettings Consultant
0 reviews

About Daniel Having over 10 year’s experience in the industry I know what it takes to deliver excellent customer service while proactively producing what customers are looking for. I was given the exceptional op View full profile
Sondip  Duhre Sondip Duhre
Lettings Consultant
3 reviews

About Sondip After being heavily involved in the property industry in the north of England I left my hometown of Doncaster South Yorkshire and headed for the β€˜Big City and Bright Lights’ that is our nations ca View full profile

Job vacancies

Please see a list of jobs available
Estate Agent
East London -
Sales / Lettings Negotiator - Alex Neil Estate Agents - London E14 - On Target Earnings Β£30,000 - Β£35,000 +

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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