Canary Wharf, London, E14
4.8/5, 947 reviews
97% recommended
94% sales valuation accuracy
95% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil Estate Agents offer and successfully deliver our full range of services across the growing expanse of Canary Wharf and London Docklands. We have a proud history selling and letting property in areas including Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, ... show more Alex Neil Estate Agents offer and successfully deliver our full range of services across the growing expanse of Canary Wharf and London Docklands. We have a proud history selling and letting property in areas including Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and Silvertown.

Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelict wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape.

Our award-winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we’ve received multiple awards including "Best Estate Agent in London".

Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first-choice estate and letting agent for Canary Wharf and London Docklands.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 95% £1,250 £850,000
Lettings 91% 95% £0 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 2 475 19 142 1 196 6 11 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Letting...”

Share on :
Aug 23,2019
Minithumbup
Harry
By: 'Toby Astridge'
Aug 23,2019
0 people found
this helpful
Harry was very polite and efficient. Flat quickly let. Good advice and understanding of android requirements. Flat was minimally empty post previous tenancy....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Toby, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Open for negotiation, quick in response and helpful...”

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Aug 23,2019
Minithumbup
Harry
By: 'Lilija Brujeva'
Aug 23,2019
1 people found
this helpful
Alex Neil Estate Agents were open for negotiation and helped me to get better tenancy conditions. The Agency immediately started with my Tenancy Agreement procedure once I confirmed my intention to rent the property. I like them being quick, helpful and nice in response, as ...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Lilija, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammed Shasad is very helpful with all of o......”

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Aug 23,2019
Minithumbup
By: 'osaid ayoubi'
Aug 23,2019
1 people found
this helpful
Mohammed Shasad is very helpful with all of our needs to find a house thank you -- I wood definitly reccomend him and alex...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Osaid Ayoubi, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Big thanks to Daniel Ervin for being so helpf......”

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Aug 23,2019
Minithumbup
By: 'Chris Lucas'
Aug 23,2019
1 people found
this helpful
Big thanks to Daniel Ervin for being so helpful with help me find want I wanted and so quickly Thanks...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Chris, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Review...”

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Aug 22,2019
Minithumbup
Maciej
By: 'Maple'
Aug 22,2019
1 people found
this helpful
Maciej is really careful and helpful. He helps us a lot in finding the property and communicating with the landlord. And the efficiency of Alex Neil is very high....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Andrew, Thank you for taking time out to leave your positive comments. We were pleased to read about your experience and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Lots of activity, notwithstanding during a di......”

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Aug 22,2019
Minithumbup
Harry
By: 'Ron Erskine'
Aug 22,2019
1 people found
this helpful
Lots of activity, notwithstanding during a difficult period - BREXIT !! Looked after us during the process. Any bumps along the way were quickly and Professionally dealt with. The after sales service was excellent too with Michelle Holford going the extra mile to push the sale ...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Ron, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service and communication...”

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Aug 22,2019
Minithumbup
Matteo Congedo
By: 'Patricia Schwabe'
Aug 22,2019
1 people found
this helpful
Great help and support always kept me informed of the status. Great experience being able to successfully sell the property in a reasonable time for the asking price....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Patricia, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent quick deal, Harry got a me great pr......”

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Aug 22,2019
Minithumbup
By: 'Omar Khan'
Aug 22,2019
1 people found
this helpful
Excellent quick deal, Harry got a me great price. The sale progression from Michelle has been of great value. Well done....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Omar, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was very helpful and professional throu......”

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Aug 22,2019
Minithumbup
Harry
By: 'Femke Waltman'
Aug 22,2019
1 people found
this helpful
Harry was very helpful and professional throughout the process keeping us informed every step of the way in a timely manner. Highly recommend services....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Femke, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil Estate agents have been very clear ......”

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Aug 22,2019
Minithumbup
Harry
By: 'Christine Abagon'
Aug 22,2019
1 people found
this helpful
Alex Neil Estate agents have been very clear with our tenancy agreement and the agent Harry has been very patient in explaining what we need to do with regards to the tenancy processing. He was also accommodating when we needed to view the house for ...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Christine, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry has found us a tenant not once but twic......”

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Aug 22,2019
Minithumbup
Harry
By: 'Lesley Carpenter'
Aug 22,2019
1 people found
this helpful
Harry has found us a tenant not once but twice within 1 day. The management of all viewings was conducted professionally, with excellent communication via email & text regarding every viewing. It’s a pity the sales people are let down by poor communication from the property ...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Lesley, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry's very passionate and considerate when ......”

Share on :
Aug 22,2019
Minithumbdown
Harry
By: 'Tao ZHANG'
Aug 22,2019
1 people found
this helpful
Harry's very passionate and considerate when dealing with our purchase. When we questions the floorplan, he responded promptly and corrected the errors in time....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Tao Zhang, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil's service is very helpful and Macie......”

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Aug 22,2019
Minithumbup
Maciej
By: 'Honglin Chen'
Aug 22,2019
1 people found
this helpful
Alex Neil's service is very helpful and Maciej found a nice flat with a satisfying location. The whole process is fast !...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Honglin Chen, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very pleasant. He was on time to......”

Share on :
Aug 20,2019
Minithumbup
By: 'laura wills'
Aug 20,2019
1 people found
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
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By: Alex Neil Estate Agents
Aug 20, 2019
View all comments (1)
Dear Laura, Thank you for taking the time and trouble to leave this positive review about your experience. We were pleased to receive your feedback and look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very pleasant. He was on time to......”

Share on :
Aug 20,2019
Minithumbup
By: 'laura wills'
Aug 20,2019
0 people found
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
read full review
Was this helpful? Yes

“Oustanding Service...”

Share on :
Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Ty Ennis'
Aug 01,2019
1 people found
this helpful
Amazing service, couldnt have asked for any better, going to recommend these staff to a number of people! Good Job!...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Ty, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Share on :
Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Zaan Hussain'
Aug 01,2019
1 people found
this helpful
Always providing excellent service and it is so easy to work with Maj and Harry, makes life so much easier when you have people who are always passionate about the job and not only providing you with the service you require but going over and ...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Zaan, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great experience, both Maciej and harry helpe......”

Share on :
Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Sheila'
Aug 01,2019
1 people found
this helpful
Great experience, both Maciej and harry helped me out, been super happy to work with this agency. Professional photos and professional with everything they do !...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Sheila, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant - Was amazed at how quickly the ser......”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'George'
Aug 01,2019
1 people found
this helpful
Brilliant - Was amazed at how quickly the service provided was done, Maciej and Harry did a great job with everything !!...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear George, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Very fantastic job from Alex neil, Harry And ......”

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Jul 31,2019
Minithumbup
Maciej
Harry
By: 'Subaj Fue'
Jul 31,2019
1 people found
this helpful
Very fantastic job from Alex neil, Harry And Maciej where a pleasure to work with I appriecate the work and effort put into my property!!!...
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By: Alex Neil Estate Agents
Jul 31, 2019
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Dear Subaj Fue, Thank you very much for leaving this review about your experiences. We were pleased to receive your feedback and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Always love working with Maj, fantastic indiv......”

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Jul 31,2019
Minithumbup
Maciej
By: 'jay Aubery'
Jul 31,2019
1 people found
this helpful
Always love working with Maj, fantastic individual and gets the work done quick. Would highly recommend him to anyone that’s looking for a property....
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Jay, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant Service - Offer Accepted in less th......”

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Jul 11,2019
Minithumbup
Harry
By: 'Sarah Cardwell'
Jul 11,2019
1 people found
this helpful
Brilliant Service - Offer Accepted in less than 48 hours! Fabulous service - Thank you Harry. I enquired on Tuesday eve, got a phone call 10 minutes later, booked a viewing on Wednesday morning and by Thursday morning I'd had an offer accepted. I was pleased with ...
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By: Alex Neil Estate Agents
Jul 12, 2019
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Dear Sarah. Thank you for leaving your review for Harry. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Magic, helped me sellMy house supe......”

Share on :
Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Rev Xu'
Jun 27,2019
1 people found
this helpful
Harry and Magic, helped me sell My house super quickly. The property was on the market for less than 1 week and it went under offer !...
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear Rev Xu, Thank you for leaving this review, it is always lovely to hear from a satisfied customer. We are pleased to have been of service and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Magic and Harry have helped me secure my new ......”

Share on :
Jun 27,2019
Minithumbup
Maciej
Harry
By: 'San Tan'
Jun 27,2019
1 people found
this helpful
Magic and Harry have helped me secure my new property. I love my new place and I am so pleased meeting these 2 agents....
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear San Tan, We were pleased to read your positive review, thank you for taking time out to write it. Look forward to assisting any future move you make. Best regards, Alex Neil Estate Agents ...

“Harry and Maciej helped me secure my wonderfu......”

Share on :
Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Max T'
Jun 27,2019
1 people found
this helpful
Harry and Maciej helped me secure my wonderful home after weeks of research I found Alex neil which helped me secure my property in a couple weeks...
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By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Max, Thank you for leaving this review, we enjoy hearing from satisfied customers. We are pleased to have been of service and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and harry did a great job helping me v......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Fred John'
Jun 27,2019
1 people found
this helpful
Maciej and harry did a great job helping me valuate my property and helped me find great tenets. I am very happy this is my 6 th property I have with them now !...
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear Fred, Thank you for leaving this positive review about our service and team. We were pleased to read your comments and hope to help you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and Harry where a pleasure to work wit......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Denis S'
Jun 27,2019
1 people found
this helpful
Maciej and Harry where a pleasure to work with, very quick and easy. They helped me book a valuation for my property and helped me buy a new one !...
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear Denis, Thank you for taking time out to leave your positive review of your experience. We are pleased things went well and look forward to being of assistance again in the future. Best regards, Alex Neil Estate Agents ...

“HArry and Maciej where fabulous, found the pr......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Greg Hussain'
Jun 27,2019
1 people found
this helpful
HArry and Maciej where fabulous, found the property of my dreams, perfect location and the a very safe area . Thanks again Alex neil. Superb!!...
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By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Greg, Thank you for leaving this positive review about your experience of dealing with our Canary Wharf team. We are pleased to have been able to help and hope that we can assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Good...”

Share on :
Jun 07,2019
Minithumbup
By: 'Nat'
Jun 07,2019
1 people found
this helpful
I have been renting a property for 2 years with Alex Neil. Their overall service is Ok although they sometimes were not very responsive or helpful. It is a shame they charge very high for references and also for renewing the rent for a short stay ...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 07, 2019
View all comments (1)
Dear Nat. Thank you for leaving your constructive review. We are pleased that you have been happy with our services and we will address your concerns accordingly. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Perfect...”

Share on :
Jun 02,2019
Minithumbup
Harry
Eva
By: 'Kai Reuber'
Jun 02,2019
1 people found
this helpful
Both did a perfect job. Very uncomplicated, very good flow of information . Always in contact about any issue and really cared about us. Very kind and polite . There is nothing they could do better . Thank you very much...
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Comment on agent fees
Very very good, couldn’t ask for more . Open ear every time , with every question . Always tried to help .
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 03, 2019
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Dear Kai. Thank you for leaving your review for Harry and Eva. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(114)
Staff picture Lucia
(22)
Staff picture Harry
(198)
Staff picture Rebecca
(69)
Staff picture Maciej
(31)
Staff picture Eva
(29)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 12:22 PM 27/09/2018 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf, London, E14