• Rachel Timney
    Rachel Timney
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Lucia Ludwig
    Lucia Ludwig
  • Holly Smith
    Holly Smith
  • Nicholas Joseph
    Nicholas Joseph
  • Daniel Ervin
    Daniel Ervin
  • Sondip  Duhre
    Sondip Duhre
An independent estate agent specialising in sales, new homes, lettings and property management north of the river. Offering property for sale and to let from Wapping, Limehouse, Bow and Canary Wharf, through Docklands, the isle of dogs to Royal Docks and Stratford. Established in 1984, Alex Neil's East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cult Read full description...ivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in East London is second to none.
Alex Neil Estate Agents

2 Westferry Road Canary Wharf, London
Greater London
E14 8JT

020 7537 9859
Jul 21,2017
Minithumbup
Nicholas Joseph
By: 'Nicola Perry'
Jul 21,2017
1 people found
this helpful
I have been through the draining process of going through many agents to valuate my property. Nick has been absolutely brilliant as he presented all the information that I needed. He was able to introduce me to a buyer within three weeks of my property being marketed by Alex Neil. His professionalism never wavered throughout the process and his manner was impressive. He was able to manage the 'difficult and fussy' buyers. There was slight issues that cropped up during the process, however Nick e...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: David Hatch
Jul 21, 2017
Dear 'Nicola Perry'
Thank you very much for taking your time to add this review and I was very pleased to read your comments. We look forward to many future dealings. Kind regards David Hatch, Director
Jul 19,2017
Minithumbup
Daniel Ervin
By: 'Kirsty'
Jul 19,2017
1 people found
this helpful
I let a property from Dan last month and he was really helpful guided me through the whole process really well as it was my first time renting. Thank you Daniel!...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jul 20, 2017
View all comments (1)
Dear 'Kirsty' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 18,2017
Minithumbup
Daniel Ervin
By: 'kunal'
Jul 18,2017
1 people found
this helpful
Dan was very helpful. He always made himself available whenever we wanted a viewing and showed some very good options....
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Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'kunal' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 15,2017
Minithumbup
Daniel Ervin
By: 'Tanya'
Jul 15,2017
2 people found
this helpful
One word WOW - Daniel Ervin what a wonderfully polite and helpful young man ! Thank you Daniel for helping me through the minefield of rental properties ! Cannot thank you enough- will be recommending Alex Neil Estate Agents and Daniel Ervin to anyone looking to rent or buying properties !...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (2)
Dear 'Tanya' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 13,2017
Minithumbup
Daniel Ervin
By: 'Mr Smith esq'
Jul 13,2017
2 people found
this helpful
Very smart. No nonsense, really liked the way Daniel took ownership of the situation and left me walking away a pleased customer. Will do business again with Alex neil....
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Comment on agent fees
I resent paying any fees however Daniel explained the benefits of choosing Alex Neil which eased my tensions.
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'Mr Smith esq' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 12,2017
Minithumbup
Rachel Timney
By: 'Helen Lewis'
Jul 12,2017
2 people found
this helpful
Rachel was very proffesinal with handling the sale of my property. She kept me informed at all times and achieved more than a reasonable offer on my property. Thank you very much, I will be passing your details on for recommendation....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (2)
Dear 'Helen Lewis' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 12,2017
Minithumbup
Daniel Ervin
By: 'Jake S'
Jul 12,2017
1 people found
this helpful
I was recommended to Alex Neil by a family friend. I spoke with Daniel who was informed and professional and managed to find my partner and I a flat that was in close proximity to the station. Thank you to Daniel and Alex Neil for being quick, professional and courteous. ** Great Customer Service **...
read full review
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'Jake S' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 12,2017
Minithumbup
Daniel Ervin
By: 'Stan'
Jul 12,2017
2 people found
this helpful
Daniel has been very helpful helping me find what I need for my family and I, he has shown me around a property in London and I have been impressed with his professionalism and honesty....
read full review
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'Stan' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 11,2017
Minithumbup
Holly Smith
By: 'Billy'
Jul 11,2017
0 people found
this helpful
Ive searched for properties in the past and it's always been a hassle and something I've dreaded, however Holly made mine and my families experience so nice, calm and smooth. Holly acted professional from start to finish and we would highly recommend her and Alex Neil....
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Daniel Ervin
By: 'April'
Jul 11,2017
0 people found
this helpful
I've always hated moving as the whole situation is so stressful. But not this time, Daniel couldn't do enough for us! He was very prompt when replying to emails and phone calls which made our lives so much easier. He kept us up to date about the flat and was very professional the whole way through. Would definitely recommend Alex Neil and Daniel in the future!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Daniel Ervin
By: 'Sam'
Jul 11,2017
2 people found
this helpful
I was recently shown a property by Daniel. I was very impressed as he was an extremely pleasant, helpful and knowledgeable agent. Thanks for all the help Daniel!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'Sam' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 10,2017
Minithumbup
Rebecca Donnelly
Owen Setter
By: 'Mr L'
Jul 10,2017
2 people found
this helpful
Ive used Alex Neil for many many years now as I've always found the team exceptionally reliable. Rebecca and Owen have always been my main point of contact from the valuing/marketing through to the property management side of things. I've just had my property renovated by them and the works that were carried out were to a very high standard and within a very reasonable price and time frame. Once the works were finished I had Rebecca value the house for sale. She put it on the market and it went ...
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Comment on agent fees
Very reasonable!!
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'Mr L' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 07,2017
Minithumbup
Lucia Ludwig
By: 'lrmccarthy'
Jul 07,2017
2 people found
this helpful
Both Sonny & Lucia were excellent; very friendly and helpful. They replied to emails incredibly promptly, and were extremely efficient in replying to our questions and concerns. Dealing with Alex Neil was a far more positive experience than our dealings with several other, much larger, agencies. Would absolutely recommend!...
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Comment on agent fees
About the same as other agents, but fees were taken as holding deposit, so due sooner in the process.
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'lrmccarthy' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 05,2017
Minithumbup
Sondip Duhre
By: 'Prabu'
Jul 05,2017
1 people found
this helpful
Friendly service and good in client handling. Appreciated the way handling clients and fast service. I would recommend my known circle to contact him if they looking property for rent or purchase....
read full review
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (1)
Dear 'Prabu' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 05,2017
Minithumbup
Rebecca Donnelly
Sondip Duhre
By: 'Tony'
Jul 05,2017
2 people found
this helpful
Once my existing tenant had let yself and Alex Neil's team know when they were moving the team were immediately in touch and set up viewings for the following weekend. I was very pleased to hear that one of the viewings had generated an offer at the asking price....
read full review
Comment on agent fees
The agents fees are pre agreed and reasonable for the quality of service and the area.
Was this helpful? Yes
By: David Hatch
Jul 19, 2017
View all comments (2)
Dear 'Tony' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 03,2017
Minithumbup
Holly Smith
By: 'Kirsty'
Jul 03,2017
1 people found
this helpful
Holly provided me with Excellent service and I would highly recommend her. Holly was very helpful and she provided me with all the information I needed....
read full review
Comment on agent fees
The fees were reasonable. Very happy.
Was this helpful? Yes
By: David Hatch
Jul 03, 2017
View all comments (1)
Dear Kirsty, Thank you for adding this review and for using our services, we look forward to many future dealings, kind regards David Hatch, Director ...
Jul 01,2017
Minithumbup
Holly Smith
By: 'Eric'
Jul 01,2017
2 people found
this helpful
Holly was amazing! From the moment we met to the moment we moved in she was excellent! Shes was thorough, professional and most of all personble. The whole experience has been a pleasure! I cannot thank her enough!...
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Comment on agent fees
All fees were fine
Was this helpful? Yes
By: David Hatch
Jul 03, 2017
View all comments (1)
Dear Eric Thank you for taking your time to add this review, I was very pleased to read about your dealings with Holly and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jun 27,2017
Minithumbup
Daniel Ervin
By: 'Carmen'
Jun 27,2017
1 people found
this helpful
We are very happy with the service provided by Daniel. He took into account our needs from the very beginning and found a suitable property for us in few days. He was really punctual and patient with us. He kept in contact with us and solved our doubts. Hope the rest of the process to be as smooth as it has been with Daniel....
read full review
Comment on agent fees
Fees are smilar in all estate agencies.
Was this helpful? Yes
By: David Hatch
Jun 27, 2017
View all comments (1)
Dear 'Carmen' Thank you for taking your time to add this review about your dealings with Daniel, we look forward to progressing your new tenancy and many future dealings. Kind regards David Hatch, Director ...
Jun 25,2017
Minithumbup
Rachel Timney
By: 'Sherwood Gardens'
Jun 25,2017
1 people found
this helpful
I was really pleased with Alex Neil from marketing my property to finding me a buyer. Rachel was very professional and truely honest. Other agents had messed me about with offers and having hearing from rachel the very first day at Canary Wharf she promised she would find me the right buyer. She stuck to her word and achieve it the very next day!! Very impressed!...
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Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Jun 26, 2017
View all comments (1)
Dear 'Sherwood Gardens' Thank you for taking your time to add these comments, I was very pleased to to read about your experiences with Rachel and we look forward to progressing your sale. Kind regards David Hatch, Director ...
Jun 25,2017
Minithumbup
Rachel Timney
By: 'Vicky'
Jun 25,2017
2 people found
this helpful
I would highly recommend Rachel. She helped me and my partner find our perfect home in the island. Having showed us varies of propertys around our budget we finally agreed on wheat sheaf!! We absolutely love it! Thank you so much....
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Jun 26, 2017
View all comments (1)
Dear 'Vicky' Thank you for adding this review, I was pleased to read about your experiences with Rachel and we hope you enjoy your new home, kind regards David Hatch, Director ...
Jun 21,2017
Minithumbup
Sondip Duhre
By: 'Sriram'
Jun 21,2017
3 people found
this helpful
My search for houses started 2 months ago and have seen several houses, all of them either too pricy or me having to compromise on a key requirement. With Sondip, I just had one viewing ticked all the boxes and done. Selecting the right property for viewing is really important and Sondip did that we'll. Further information sensedo gunien care in speaking to him.. All the very best....
read full review
Comment on agent fees
I wouldn't say it's low. It's on par with everyone in the market.
Was this helpful? Yes
By: David Hatch
Jun 22, 2017
View all comments (1)
Dear 'Sriram' Thank you for adding these kind words, I was very pleased to read about your experiences with Sondip and we hope you enjoy your new property. Kind regards David Hatch, Director ...
Jun 21,2017
Minithumbup
Sondip Duhre
By: 'Eugenia'
Jun 21,2017
2 people found
this helpful
My friend Alex and I started looking for an apartment a couple of weeks ago. From our first correspondence with Sondip I knew that he would help us find a property that we would like and afford. And he did.. He showed us two apartments and we decided to apply for one of them (even though we liked both). He was very friendly and approachable and extremely professional. He provided us with all the information required during the viewing and kept in constant communication with us throughout the p...
read full review
Was this helpful? Yes
By: David Hatch
Jun 22, 2017
View all comments (1)
Dear 'Eugenia' Thank you for taking your time to add this review. I was very pleased to read about your dealings with Sondip and we hope you enjoy your new home. Kind regards David Hatch, Director ...
Jun 16,2017
Minithumbup
Sondip Duhre
By: 'Vibs'
Jun 16,2017
3 people found
this helpful
Sonny was very kind and helpful throughout my property search and helped negotiate the offer in a day so I was able to sign the contract etc. Overall, the staff at Alex Neil has been helpful and friendly so far....
read full review
Comment on agent fees
average
Was this helpful? Yes
By: David Hatch
Jun 19, 2017
View all comments (1)
Dear Vibs Thank you for adding this review about your dealings with Sondip, we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jun 15,2017
Minithumbup
Rachel Timney
By: 'Ian'
Jun 15,2017
2 people found
this helpful
A very knowledgeable and professional estate agent. Able to answer our questions and advise my wife and I on the most suitable options. She was courteous and attentive and we are very pleased to have contacted this branch....
read full review
Comment on agent fees
Seemed reasonable.
Was this helpful? Yes
By: David Hatch
Jun 15, 2017
View all comments (1)
Dear Ian Thank you for taking your time to add this review. I was pleased to read about your dealings with Rachel and we hope you enjoy your new home. kind regards David Hatch, Director ...
Jun 15,2017
Minithumbup
Rachel Timney
By: 'RM'
Jun 15,2017
2 people found
this helpful
I was very happy with the customer service i received from Rachel. She informed me of the statistics around my area (E14) which matched what i had previously researched. She had a full understanding of the area and she managed to answer every question i threw at her. Great communication and would definitely recommend.....
read full review
Comment on agent fees
Average fees for the area
Was this helpful? Yes
By: David Hatch
Jun 15, 2017
View all comments (1)
Dear RM Thank you for adding these kind words, I was very pleased to read about your dealings with Rachel and we hope you enjoy your new tenancy, kind regards David Hatch, Director ...
Jun 15,2017
Minithumbup
Diana Anghel
By: 'Elena'
Jun 15,2017
1 people found
this helpful
Long is a very enthusiastic person and a professional. After being registered with Alex Neil for only over a week, he manage to find me a place which now i can call home. Thabk you Diana for your help and support....
read full review
Was this helpful? Yes
By: David Hatch
Jun 15, 2017
View all comments (1)
Dear Elena Thank you for taking your time to add this review, I was pleased to read about your dealings and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jun 13,2017
Minithumbup
Holly Smith
By: 'Prince'
Jun 13,2017
1 people found
this helpful
Holly was extremely helpful. I found her very professional her knowledge of the area was on point too. The information provided by her helped me in making a positive decision on the viewed property....
read full review
Was this helpful? Yes
By: David Hatch
Jun 13, 2017
View all comments (1)
Dear Prince Thank you for taking your time to add this review. I was pleased to read about your experiences with Holly. Kind regards David Hatch, Director ...
May 25,2017
Minithumbup
Holly Smith
By: 'Paula Bez Batti'
May 25,2017
1 people found
this helpful
Holly has been great to deal with, very calm and passion. A couple of e-mails were exchanged and then the purchase process has started, everything was very quick and eficient. I strongly recommend her!! 110% service and hope to negociate with her again....
read full review
Was this helpful? Yes
By: David Hatch
May 25, 2017
View all comments (1)
Dear 'Paula Bez Batti' Thank you for adding this review, I am very pleased to read about your dealings with Holly and we look forward to completing your sale. Kind regards David Hatch, Director ...
Apr 22,2017
Minithumbup
By: 'Ivie'
Apr 22,2017
2 people found
this helpful
In the short time that I have been using Alex Neil as a prospective landlord: I have been impressed by the friendliness, courtesy and professionalism shown both by Gilbert and Kamen; and their advice with respect to the rental market....
read full review
Comment on agent fees
I do not consider the Agent's Fee to be particularly high or low since I found their fees to be similar to others.
Was this helpful? Yes
By: David Hatch
Apr 24, 2017
View all comments (1)
Dear 'Ivie' Thank you for taking your time to add this review. I was very pleased to read about your dealings with our Canary Wharf office and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director. ...
Apr 13,2017
Minithumbup
By: 'Jason'
Apr 13,2017
1 people found
this helpful
Kamen clearly understood my requirements, and was very helpful in suggesting properties. He is both professional and friendly. He was prompt to respond and gave considered advice. The letting was quick and straightforward. I would recommend him to other prospective tenants....
read full review
Was this helpful? Yes
By: David Hatch
Apr 13, 2017
View all comments (1)
Dear 'Jason' Thank you for taking your time to add this review. I was very pleased to read about your experiences with Kamen and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£2,200
  • Max: Β£720,000

Letting
  • Min: Β£0
  • Max: Β£0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 173 9 59 1 107 1 6 2
Rachel Timney Rachel Timney
Property Consultant
21 reviews

About Rachel I have always had a keen interest in the property industry so I joined estate agency in January 2015. I know London extremely well and possess a very strong work ethic as well as great customer servic View full profile
Owen Setter Owen Setter
Residential Services Manager
35 reviews

About Owen I joined Alex as a Property Manager in 2011 with experience of working in property in South West London. I strive to offer superb customer service and to be a friendly, professional and reliable aid t View full profile
Rebecca Donnelly Rebecca Donnelly
Associate Director
63 reviews

About Rebecca As the Associate Director I'm responsible for the performance of two busy offices. I'm an experienced estate agent and have extensive knowledge of properties and pricing in East and South East London View full profile
Lucia Ludwig Lucia Ludwig
Property Co-ordinator
7 reviews

About Lucia I am a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise customers by doing something above and beyond their expectations. Having worked in customer s View full profile
Holly Smith Holly Smith
Sales Consultant
5 reviews

About Holly Pursuing a career in estate agency has always been a target and I’m meeting that in role at Alex Neil. I’ve gained valuable experience carrying out my role and receive thorough training which have View full profile
Nicholas Joseph Nicholas Joseph
Sales Consultant
1 reviews

About Nicholas With a great deal of experience in the industry and extended knowledge of different parts of London. After some research on the company and their ethos joining Alex Neil was an easy decision. I take g View full profile
Daniel Ervin Daniel Ervin
Lettings Consultant
9 reviews

About Daniel Having over 10 year’s experience in the industry I know what it takes to deliver excellent customer service while proactively producing what customers are looking for. I was given the exceptional op View full profile
Sondip  Duhre Sondip Duhre
Lettings Consultant
5 reviews

About Sondip After being heavily involved in the property industry in the north of England I left my hometown of Doncaster South Yorkshire and headed for the β€˜Big City and Bright Lights’ that is our nations ca View full profile

Job vacancies

Please see a list of jobs available
Estate Agent
East London -
Sales / Lettings Negotiator - Alex Neil Estate Agents - London E14 - On Target Earnings Β£30,000 - Β£35,000 +

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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