• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Lauren
  • Staff picture
    Harry
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    Do Yeon
  • Staff picture
    Valentina
  • Staff picture
    Ayrton
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    Charmaine
  • Staff picture
    Harriet
  • claim your profile
    Rebecca
  • Staff picture
    Tya
Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelict wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape. Alex Neil offer and successfully deliver our full range of services across the growing expanse of Canary Wharf and London Docklands. We have a proud history selling and letting property in areas including Wapping, Limehouse Read full description..., Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and Silvertown. Our award winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we received multiple awards including "Best Estate Agent in London" 2017. Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first choice estate and letting agent for East London.
Alex Neil Estate Agents

2 Westferry Road Canary Wharf, London
Greater London
E14 8JT

020 7537 9859

“Excellent service from Harry...”

Oct 14,2018
Minithumbup
Harry
By: 'Eric'
Oct 14,2018
0 people found
this helpful
Having had low expectations of how helpful an estate agent would be for a buyer of a property, I was very pleasantly surprised with Harry. He did not barrage me with calls after the initial viewing and was very friendly, polite and extremely responsive at ...
read full review
Was this helpful? Yes

“Reliable and friendly- Thank you!...”

Oct 12,2018
Minithumbup
Charmaine
Harry
By: 'Amrita'
Oct 12,2018
3 people found
this helpful
Charmaine and Harry diligently made my hunt for an apartment a success! I felt well cared for and the customer experience received was exceptional- thank you. Charmaine was very honest and was very easy to communicate with; both replied quickly and professionally. Harry has a ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 12, 2018
View all comments (1)
Dear Amrita. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Charmaine and Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Friendly and helpful!...”

Oct 10,2018
Minithumbup
Do Yeon
By: 'Archita B'
Oct 10,2018
1 people found
this helpful
Had a wonderful experience with Do Yeon Kim. The deal did not go through due to some circumstances but the overall experience was good....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 10, 2018
View all comments (1)
Dear Archita. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“SO HAPPY!...”

Oct 09,2018
Minithumbup
Do Yeon
Harry
By: 'Chanelle'
Oct 09,2018
1 people found
this helpful
We cannot thank Do Yeon and Harry enough for negotiating and finding us the perfect property. A very personal service and a team that listens and tried their very best to make every step of the way go as smoothly as possible and it has! ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 09, 2018
View all comments (1)
Dear Chanelle. Thank you so much for leaving your review for Do Yeon and Harry. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Well cared for...”

Oct 07,2018
Minithumbup
Charmaine
Harry
By: 'edwardfsoler'
Oct 07,2018
1 people found
this helpful
These two agents were very helpful in finding the right property and negotiating key details and terms. Would highly recommend their services....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 08, 2018
View all comments (1)
Dear Edward. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Charmaine and Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Pathetic Service...”

Oct 03,2018
Minithumbup
Harry
By: 'Mike'
Oct 03,2018
0 people found
this helpful
For the initial sale of my Apartment I would give AN and Harry Neal 5 Stars, after that it went down hill faster than the Titanic. Total lack of response to VM and emails. The worse after chasing for an Exchange and Completion date I receive ...
read full review
Comment on agent fees
Extremely bad not worth the service rendered!!!!!!!!!!!!!!
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 09, 2018
View all comments (1)
Dear Mike. We are truly sorry you have felt the need to leave these comments. Please rest assured Alex Neil take customer complaints very seriously and the right steps will be taken to make sure that such situation will not happen again. Our internal complaints procedure can be found here on the allAgents.co.uk website and also on our own site https://www.alexneil.com/Head-Office Best regards, Alex Neil Estate Agents ...

“Very responsive and professional...”

Sep 30,2018
Minithumbup
Valentina
Harriet
By: 'A.C.'
Sep 30,2018
2 people found
this helpful
By far, the best estate agency I have dealt with. Valentina and Harriet were always punctual and responsive and always very helpful....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2018
View all comments (1)
Thank you so much for leaving your review for Valentina and Harriet. We are very pleased that you are happy with the service they provided and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Super excited about our new flat!...”

Sep 30,2018
Minithumbup
Valentina
Do Yeon
By: 'Marika'
Sep 30,2018
1 people found
this helpful
I cannot thank Do Yeon and Valentina enough for finding a flat that ticks all the boxes! I am very happy I came across this agency...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2018
View all comments (1)
Dear Marika. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Valentina and Do Yeon. We wish you all the best in your new property and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service!!...”

Sep 29,2018
Minithumbup
Charmaine
By: 'Nikkie Perez'
Sep 29,2018
1 people found
this helpful
My boyfriend and I were very happy with the service Charmaine provided us on our property search. Our budget wasn't the best but she managed to help us find a flat that turned out to be perfect for us. Very easy going and answered ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2018
View all comments (1)
Dear Nikkie. Thank you so much for leaving your review for Charmaine. We are very pleased that you are happy with the service provided by her and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic service...”

Sep 27,2018
Minithumbup
Valentina
Harriet
By: 'Dona'
Sep 27,2018
3 people found
this helpful
Thank you for being so helpful in finding the right property for me. I have been in contact with Harriet and Valentina and I will definitely recommend them to my family and friends!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 27, 2018
View all comments (1)
Dear Dona. Thank you so much for leaving your review for Valentina and Harriet. We are very pleased that you are happy with the service they provided. We wish you all the best in your new home and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you!...”

Sep 27,2018
Minithumbup
Valentina
Charmaine
By: 'Katie'
Sep 27,2018
1 people found
this helpful
Charmaine and Valentina have been great. I have used other agents before but have finally found the perfect property thanks to them!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2018
View all comments (1)
Dear Katie. Thank you so much for leaving your review for Charmaine and Valentina. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Always Professional...”

Sep 27,2018
Minithumbup
Valentina
Charmaine
By: 'Peter'
Sep 27,2018
1 people found
this helpful
I have felt they have listened to me and helped me find the best house that suited my requirements. I couldn't be happier!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2018
View all comments (1)
Dear Peter. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Valentina and Charmaine. We wish you all the best in your new property and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Highly Professional and Amazing Negotiator...”

Sep 24,2018
Minithumbup
Do Yeon
By: 'Vishnu Menon'
Sep 24,2018
3 people found
this helpful
I worked worked with Do Yeon from Alex Neil Estates to rent out a property and I am highly impressed by his service. Although, I did not go through with the deal due to a unforeseen change in my personal circumstances, I was so impressed ...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 24, 2018
View all comments (1)
Dear Vishnu, Thank you for acknowledging the great service your received from Do Yeon during your property search. We are pleased he left such a positive impression and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Got it done...”

Sep 24,2018
Minithumbup
Harry
By: 'Amy'
Sep 24,2018
1 people found
this helpful
It was a difficult market to sell in but Harry did get us an offer quickly. We appreciate Harry doing what he could to make the sale go through. He was also very helpful at times offering to let buyers in for measurements etc when ...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 26, 2018
View all comments (1)
Dear Amy. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. We will address our Sales Progression team as well and do our best to improve the service. Best regards, Alex Neil Estate Agents ...

“Great service...”

Sep 21,2018
Minithumbup
Do Yeon
By: 'Sonal'
Sep 21,2018
2 people found
this helpful
Mr Kim is extremely professional and I highly recommend him to fellow tenants as he does good property evaluation gives good service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2018
View all comments (1)
Dear Sonal, Thank you for the review you left for Do Yeon Kim. We are pleased that you are happy with the service that he provided and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“delightful...”

Sep 21,2018
Minithumbup
Harriet
By: 'Bazza'
Sep 21,2018
2 people found
this helpful
Harriet was a delight, knowledgeable and easy to talk with. Clearly some est agts have a heart. I shan't forget Alex Neil, and for all good reasons....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 24, 2018
View all comments (1)
Dear Bazza, Thank you for leaving such a positive review about your experience of dealing with Harriet and our company overall. We look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service...”

Sep 17,2018
Minithumbup
Daniel
By: 'CSnedd'
Sep 17,2018
1 people found
this helpful
Daniel has been incredibly helpful and efficient, responding really quickly to all enquiries and offering great advice throughout. He's helped make the start of our rental process go smoothly....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2018
View all comments (1)
Dear CSnedd. Thank you so much for leaving your review for Daniel. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing...”

Sep 14,2018
Minithumbup
Do Yeon
By: 'Paweł'
Sep 14,2018
3 people found
this helpful
Last few days I met many agents. Do Yeon is in top 2 of them. He really wants to help tenant and he answers all questions. Professional in every inch. I highly recommend him....
read full review
Comment on agent fees
Below the market.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 14, 2018
View all comments (1)
Dear Paweł. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with the service he provided and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“really not happy...”

Sep 13,2018
Minithumbdown
By: 'leena'
Sep 13,2018
0 people found
this helpful
until Harry Neil went on holiday we had a fantastic service from alex neil estate agent, no doubt on Harry's capabilities but his peers let him down and so disappointed with the sales progression and admin team i dont know where to start with ...
read full review
Comment on agent fees
i dont care the money has gone
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 14, 2018
View all comments (1)
Dear Leena, Thank you for your positive comments regarding the fantastic service you received from Harry. We are very sorry to hear that you haven't had a positive experience in your more recent dealings with Alex Neil though. If you could provide more details by email to headoffice@alexneil.com including your full name and purchase property address, it will allow us to investigate and respond accordingly. Best regards, Alex Neil Estate Agents ...

“Feedback...”

Sep 11,2018
Minithumbup
Murray
By: 'Jenny'
Sep 11,2018
3 people found
this helpful
Murray is the most professional estate agent I've dealt with in a very long time. He was punctual, polite and knowledgeable. He answered all my questions and I have no doubt he will help me find my dream property!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 11, 2018
View all comments (1)
Dear Jenny. Thank you so much for leaving your review. We are very pleased that you are happy with the professionalism shown by Murray. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Outstanding...”

Sep 09,2018
Minithumbup
Daniel
By: 'Mark'
Sep 09,2018
1 people found
this helpful
Daniel made himself available even after regular work hours to show a property and help us put in an offer to get the flat. He's been more than nice and honest, and extremely fair....
read full review
Comment on agent fees
His fees are definitely reasonable
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 10, 2018
View all comments (1)
Dear Mark. Thank you so much for leaving your review for Daniel. We are very pleased that you are happy with the service he provided and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service...”

Sep 07,2018
Minithumbup
Do Yeon
By: 'Carlos'
Sep 07,2018
3 people found
this helpful
Do was very helpful, friendly and professional. He was very punctual for the viewing and showed me the flat while answering all my questions. Overall I am very happy with the customer service he provided....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 07, 2018
View all comments (1)
Dear Carlos. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Fantastic service...”

Sep 05,2018
Minithumbup
Murray
Do Yeon
By: 'Jay'
Sep 05,2018
5 people found
this helpful
Murray and Do Yeon are awesome to deal with. Quick service and they provided all information I needed in a very timely manner. Will definitely be using them again to try and find my ideal place!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 05, 2018
View all comments (1)
Dear Jay. Thank you for leaving your review for Murray and Do Yeon. We are very pleased that you are happy with the service provided by them and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Whiteadder Way...”

Sep 05,2018
Minithumbup
Daniel
Murray
By: 'Sarah'
Sep 05,2018
4 people found
this helpful
Really pleased with the service and prompt re-letting of the property which has been cared for by Alex Neil for over 20 years. I also requested a valuation and was clear that it was information and not to sell but this was also done very promptly ...
read full review
Comment on agent fees
Happy with the fees as it would be difficult for us to sort anything out on the flat as we don't live locally.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 06, 2018
View all comments (1)
Dear Sarah. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Murray and Daniel. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Best Experience Yet...”

Sep 05,2018
Minithumbup
Daniel
By: 'Dominic Edmonds'
Sep 05,2018
1 people found
this helpful
A friend of mine found a property with Daniel and it was exactly what we were looking for which after many estate agents throwing random suggestions at us was a great start. We discussed an offer which was accepted by the landlord which later fell ...
read full review
Comment on agent fees
The Agency fees were discussed and clearly explained and while no one wants to pay the money it definitely seems worth it for my experience.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 06, 2018
View all comments (1)
Dear Dominic. We appreciate very much that you made time to leave this review to Daniel. We are pleased that you are happy with the service he provided and we wish you all the best in your new property. Please don't hesitate to contact us in the future should you need our assistance. Best regards, Alex Neil Estate Agents ...

“Incredible service...”

Sep 05,2018
Minithumbup
By: 'Chris'
Sep 05,2018
1 people found
this helpful
Ayrton provided a fantastic service and was always available to call and always active and ready to help. He ensured that we got the final offer from the landlord right to the end even though it was a long and strenuous process, we managed to ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 06, 2018
View all comments (1)
Dear Chris. Thank you so much for leaving your review for Ayrton. We are very pleased that you are happy with the service he provided and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Very Friendly...”

Sep 04,2018
Minithumbup
Do Yeon
By: 'Francesca'
Sep 04,2018
3 people found
this helpful
Do Yeon has been very friendly giving me clear route indications to the viewing site and detailed information about the property with relevant follow up calls....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 05, 2018
View all comments (1)
Dear Francesca. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Sep 01,2018
Minithumbup
Harry
By: 'Sab'
Sep 01,2018
1 people found
this helpful
A very reliable and professional person. . Excellent customer services. It's been a fanstatic service. Couldn't have asked for anyone better. Thank you so much Harry..👍🏼...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Sab. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Harry. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good service!...”

Aug 30,2018
Minithumbup
Do Yeon
Valentina
By: 'shana'
Aug 30,2018
2 people found
this helpful
I want to say how grateful I am to Alex Neil. Do Yeon and Valentina were extremely helpful and supportive. Do Yeon explained about the fees and how the process works thoroughly and it was very easy to understand. I am looking forward to dealing ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 30, 2018
View all comments (1)
Dear Shana. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Do Yeon and Valentina. We look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Review...”

Aug 29,2018
Minithumbup
Daniel
By: 'TAG'
Aug 29,2018
1 people found
this helpful
From numerous conversations with Daniel Ervin, (sometimes late into the evenings), it was clear that he was very experienced in the current property market and surrounding areas. As a landlord I followed his advice even though it looked like I was going to use another ...
read full review
Comment on agent fees
The fees and the way the payment structure is made upfront for a long term (let only) contract was initially a surprise to me. But through Daniel's assistance, we managed to reach a better payment agreement for myself.
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 29, 2018
View all comments (1)
Thank you so much for leaving your review for Daniel. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,350
  • Max: £800,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
62 2 295 13 114 1 164 3 8 3
Staff picture Matteo Congedo
(108)

Staff picture Lucia
(10)

Staff picture Priscilla
(37)

Staff picture Rebecca
(68)

Staff picture Lauren
(0)

Staff picture Harry
(130)

Staff picture Do Yeon
(54)

Staff picture Valentina
(27)

Staff picture Ayrton
(17)

Staff picture Charmaine
(5)

Staff picture Harriet
(3)

Upload your photo Rebecca
(1)

Staff picture Tya
(0)

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/10/2018, 7:53 AM by Matteo Congedo - Regional Manager

Overall Fees
6% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee - 5% & VAT - 6% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/10/2018, 7:50 AM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £2,500 & VAT - £3,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 09/10/2018, 10:43 AM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 2.5% & VAT - 3.0% Inc VAT. Subject to a minimum charge of £3,500 & VAT - £4,200 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 09/10/2018, 10:43 AM by Matteo Congedo - Regional Manager

Overall Fees
2.4% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.0% & VAT - 2.4% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 09/10/2018, 12:31 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£240 (inc. VAT), Pay Upfront (Fees are not negotiable)

Tenancy Administration Fee*, per Tenancy - £200.00 & VAT - £240.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/10/2018, 12:11 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:12 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:13 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:15 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:18 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), On Completion (Fees are negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:20 PM by Matteo Congedo - Regional Manager

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 12:22 PM 27/09/2018 by allAgents

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