• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Rebecca
  • Staff picture
    Lauren
  • Staff picture
    Harry
  • Staff picture
    Eva
  • Staff picture
    Maciej
Alex Neil Estate Agents offer and successfully deliver our full range of services across the growing expanse of Canary Wharf and London Docklands. We have a proud history selling and letting property in areas including Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and Silvertown. Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelic Read full description...t wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape. Our award-winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we’ve received multiple awards including "Best Estate Agent in London". Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first-choice estate and letting agent for Canary Wharf and London Docklands.
Alex Neil Estate Agents

2 Westferry Road Canary Wharf, London
Greater London
E14 8JT

020 7537 9859

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £1,250 £850,000
Lettings 90% 96% £0 £1,250

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 2 465 19 139 1 195 5 10 4

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch

Members of
TPOS Sales TPOS Lettings TPOS DPS

Images & videos


“Brilliant Service - Offer Accepted in less th......”

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Jul 11,2019
Minithumbup
Harry
By: 'Sarah Cardwell'
Jul 11,2019
1 people found
this helpful
Brilliant Service - Offer Accepted in less than 48 hours! Fabulous service - Thank you Harry. I enquired on Tuesday eve, got a phone call 10 minutes later, booked a viewing on Wednesday morning and by Thursday morning I'd had an offer accepted. I was pleased with ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 12, 2019
View all comments (1)
Dear Sarah. Thank you for leaving your review for Harry. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Magic, helped me sellMy house supe......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Rev Xu'
Jun 27,2019
1 people found
this helpful
Harry and Magic, helped me sell My house super quickly. The property was on the market for less than 1 week and it went under offer !...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Rev Xu, Thank you for leaving this review, it is always lovely to hear from a satisfied customer. We are pleased to have been of service and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Magic and Harry have helped me secure my new ......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'San Tan'
Jun 27,2019
1 people found
this helpful
Magic and Harry have helped me secure my new property. I love my new place and I am so pleased meeting these 2 agents....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear San Tan, We were pleased to read your positive review, thank you for taking time out to write it. Look forward to assisting any future move you make. Best regards, Alex Neil Estate Agents ...

“Harry and Maciej helped me secure my wonderfu......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Max T'
Jun 27,2019
1 people found
this helpful
Harry and Maciej helped me secure my wonderful home after weeks of research I found Alex neil which helped me secure my property in a couple weeks...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Max, Thank you for leaving this review, we enjoy hearing from satisfied customers. We are pleased to have been of service and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and harry did a great job helping me v......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Fred John'
Jun 27,2019
1 people found
this helpful
Maciej and harry did a great job helping me valuate my property and helped me find great tenets. I am very happy this is my 6 th property I have with them now !...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Fred, Thank you for leaving this positive review about our service and team. We were pleased to read your comments and hope to help you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and Harry where a pleasure to work wit......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Denis S'
Jun 27,2019
1 people found
this helpful
Maciej and Harry where a pleasure to work with, very quick and easy. They helped me book a valuation for my property and helped me buy a new one !...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Denis, Thank you for taking time out to leave your positive review of your experience. We are pleased things went well and look forward to being of assistance again in the future. Best regards, Alex Neil Estate Agents ...

“HArry and Maciej where fabulous, found the pr......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Greg Hussain'
Jun 27,2019
1 people found
this helpful
HArry and Maciej where fabulous, found the property of my dreams, perfect location and the a very safe area . Thanks again Alex neil. Superb!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Greg, Thank you for leaving this positive review about your experience of dealing with our Canary Wharf team. We are pleased to have been able to help and hope that we can assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Good...”

Share on :
Jun 07,2019
Minithumbup
By: 'Nat'
Jun 07,2019
1 people found
this helpful
I have been renting a property for 2 years with Alex Neil. Their overall service is Ok although they sometimes were not very responsive or helpful. It is a shame they charge very high for references and also for renewing the rent for a short stay ...
read full review
Comment on agent fees
Expensive
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 07, 2019
View all comments (1)
Dear Nat. Thank you for leaving your constructive review. We are pleased that you have been happy with our services and we will address your concerns accordingly. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Perfect...”

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Jun 02,2019
Minithumbup
Harry
Eva
By: 'Kai Reuber'
Jun 02,2019
1 people found
this helpful
Both did a perfect job. Very uncomplicated, very good flow of information . Always in contact about any issue and really cared about us. Very kind and polite . There is nothing they could do better . Thank you very much...
read full review
Comment on agent fees
Very very good, couldn’t ask for more . Open ear every time , with every question . Always tried to help .
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 03, 2019
View all comments (1)
Dear Kai. Thank you for leaving your review for Harry and Eva. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil is for best service...”

Share on :
May 29,2019
Minithumbup
Lucia
Lauren
By: 'Mohamamd'
May 29,2019
1 people found
this helpful
I was a tenant in a property for 18 months that was managed by Alex Neil. The service was excellent. I got respond from Alex Neil when ever I needed them for any problem during my stay at that property....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 29, 2019
View all comments (1)
Dear Mohamamd, Thank you very much for leaving this complimentary review, we are pleased that you had a good experience. We look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Long term tenant...”

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May 25,2019
Minithumbup
By: 'Long term tenant'
May 25,2019
1 people found
this helpful
Alex neil is not a bad real estate and they do offer some good services. I have been a tenant for over 18 months and there have been some maintenance and repair issues which they resolved though timelines could be improved. Though it has yet not ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 28, 2019
View all comments (1)
Thank you for leaving this review, we appreciate your feedback and recommend that you maintain dialogue with our Property Management Team regarding any outstanding repairs. Best regards, Alex Neil Estate Agents ...

“Highly experienced...”

Share on :
May 18,2019
Minithumbup
Harry
By: 'MC'
May 18,2019
1 people found
this helpful
Thanks to Harry for landing me my first property purchase. He was proactive, efficient and very helpful throughout the entire process. Big thanks....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 20, 2019
View all comments (1)
Dear MC. Many thanks for leaving your review. We are pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Share on :
Apr 30,2019
Minithumbup
Maciej
By: 'Johnny'
Apr 30,2019
0 people found
this helpful
The agent provided provided excellent service and covered all the basis and gave information I needed. Very thankful to have had Maciej!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 30, 2019
View all comments (1)
Dear Johnny. Many thanks for leaving your review for Maciej. We are very pleased that you are happy with the service provided by him and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great Service...”

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Apr 30,2019
Minithumbup
Maciej
By: 'Abraham'
Apr 30,2019
1 people found
this helpful
Great service and help provided by the agent. Happy with the results and was quick to buy a property, Thanks !...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 30, 2019
View all comments (1)
Dear Abraham. Thank you so much for leaving your review for Maciej. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Stunning...”

Share on :
Apr 30,2019
Minithumbup
Maciej
Harry
By: 'Glory'
Apr 30,2019
1 people found
this helpful
Thank you very much for your help Maciej & Harry. I am a first time buyer and the process could not be any more smoother...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Glory. Thank you for leaving your review for Maciej and Harry. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

Share on :
Apr 30,2019
Minithumbup
By: 'Alex'
Apr 30,2019
1 people found
this helpful
Bogdan had it all, very communicative, honest, punctual and in no time he found me a really good place to stay for the next years!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Alex. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“No issues...”

Share on :
Apr 30,2019
Minithumbup
By: 'Zizi'
Apr 30,2019
1 people found
this helpful
I relocated my bank job to London in Canary Wharf, Bogdan showed me few properties at short notice and managed to get me a property in a really good time manner as I was in a delicate situation....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Zizi. Many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Bought first home...”

Share on :
Apr 30,2019
Minithumbup
By: 'Mario'
Apr 30,2019
1 people found
this helpful
I bought my first home for me and my family in Isle of dogs, Bogdan and his team have been very efficient...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Mario. Many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good experience...”

Share on :
Apr 30,2019
Minithumbup
By: 'Antonio'
Apr 30,2019
1 people found
this helpful
Me and my 3 friends were looking for a large house to rent, after few discussions Bogdan showed us the right property which we took straight away....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Antonio. Many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents. ...

“Nice touch...”

Share on :
Apr 30,2019
Minithumbup
By: 'Sophie'
Apr 30,2019
1 people found
this helpful
Overall very satisfied with Alex Neil and the quality of Bogdan s work, he successfully found the right tenants for the property I had for let....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Sophie. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Many thanks, Alex Neil Estate Agents ...

“All good...”

Share on :
Apr 30,2019
Minithumbup
By: 'Paul'
Apr 30,2019
1 people found
this helpful
I successfully bought a riverview property in E14 for a good rate, after couple rounds of negotiations I got the property I am absolutely happy with....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Paul. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Best regards, Alex Neil Estate Agents. ...

“Very good...”

Share on :
Apr 30,2019
Minithumbup
By: 'Popescu'
Apr 30,2019
1 people found
this helpful
Not a single problem I had using them. Always good communication, on time with everything, my personal experience with Bogdan been very good...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Popescu. Thank you for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents. ...

“5* company...”

Share on :
Apr 30,2019
Minithumbup
By: 'Aria'
Apr 30,2019
1 people found
this helpful
I cooperate with Alex Neil for long time for multiple properties, they quickly sold when I needed them and their new agent Bogdan is phenomenal!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Aria. Thank you for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents. ...

“Job done...”

Share on :
Apr 30,2019
Minithumbup
By: 'Emma'
Apr 30,2019
1 people found
this helpful
Alex Neil was the most successful option for me after few other companies couldn't sell my property. Also Bogdan have been really helpful....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Emma. many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Couldn't ask for more...”

Share on :
Apr 30,2019
Minithumbup
By: 'Ali'
Apr 30,2019
1 people found
this helpful
When I called Bogdan to express my property needs, he right away started to look for new properties, to arrange viewings and paying attention on the whole process...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Ali. Many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents. ...

“Amazing...”

Share on :
Apr 30,2019
Minithumbup
By: 'Daniel'
Apr 30,2019
1 people found
this helpful
The quality of the work of Bogdan is really good, starting with punctuality, mannerism, seriousness and the ability to understand what people want makes him the best....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Daniel. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Best regards, Alex Neil Estate Agents. ...

“great service...”

Share on :
Apr 29,2019
Minithumbup
Maciej
By: 'Rashid'
Apr 29,2019
1 people found
this helpful
Great service, Managed to secure the property i want within the time framed i aimed to get ! very impressed. would defiantly recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 29, 2019
View all comments (1)
Dear Rashid. Thank you for leaving your review for Maciej. We are very pleased that you are happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Great...”

Share on :
Apr 29,2019
Minithumbup
Maciej
By: 'Zaan'
Apr 29,2019
1 people found
this helpful
Amazing services provided through the agents, I really appreciated all the help I was able to secure my property very quickly!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 29, 2019
View all comments (1)
Dear Zaan. Thank you so much for leaving your review for Maciej, We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Good service...”

Share on :
Apr 29,2019
Minithumbup
Maciej
By: 'David'
Apr 29,2019
1 people found
this helpful
Great customer service. Couldn't be more happy with the help that was provided! Would definitely recommend to a friend!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 29, 2019
View all comments (1)
Dear David. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Maciej and we look forward to assisting you again in the future. best regards, Alex Neil Estate Agents ...

“Excelent...”

Share on :
Apr 29,2019
Minithumbup
By: 'Costi'
Apr 29,2019
1 people found
this helpful
Bogdan made possible the sale of my property, conducting viewings, taking pictures, advertising, I am very happy with the process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 29, 2019
View all comments (1)
Dear Costi. Thank you for your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(111)

Staff picture Lucia
(21)

Staff picture Rebecca
(69)

Staff picture Lauren
(1)

Staff picture Harry
(186)

Staff picture Eva
(27)

Staff picture Maciej
(23)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 12:22 PM 27/09/2018 by allAgents

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