• Matteo Congedo
    Matteo Congedo
  • Lucia Ludwig
    Lucia Ludwig
  • Daniel Ervin
    Daniel Ervin
  • Priscilla Hampton
    Priscilla Hampton
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Swayze Santana
    Swayze Santana
  • Lauren Durrant
    Lauren Durrant
  • Daniel Lawrence
    Daniel Lawrence
  • Yasmin Lehal
    Yasmin Lehal
  • Amir Mughal
    Amir Mughal
  • Niamh Watt
    Niamh Watt
An independent estate agent specialising in sales, new homes, lettings and property management north of the river. Offering property for sale and to let from Wapping, Limehouse, Bow and Canary Wharf, through Docklands, the isle of dogs to Royal Docks and Stratford. Established in 1984, Alex Neil's East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cult Read full description...ivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in East London is second to none.
Alex Neil Estate Agents

2 Westferry Road East London, London
Greater London
E14 8JT

020 7537 9859
Nov 28,2017
Minithumbup
Daniel Lawrence
By: 'Lisa'
Nov 28,2017
1 people found
this helpful
Daniel Lawrence is an excellent agent. He is personable, knowledgeable and very motivated. He wants to find you the right property to buy and I was very satisfied he has my interests/personal preferences at heart....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 30, 2017
View all comments (1)
Dear 'Lisa' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Nov 18,2017
Minithumbup
Daniel Lawrence
By: 'Julie'
Nov 18,2017
2 people found
this helpful
I'm really pleased with Dan's work, he is very professional, enthusiastic and has a nice personable character. Also very informative, attentative and has a good knowledge of the area. Viewing the property, I never felt rushed and he had a nice relaxed manner. Very helpful in the negotiating stage and gave me good, solid advice which I took....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 20, 2017
View all comments (1)
Dear 'Julie' Thank you for taking your time to add this review, We were very pleased to read about your dealings with Daniel and we look forward to many future dealings, Kind regards Alex Neil Estate Agents ...
Nov 13,2017
Minithumbup
Swayze Santana
By: 'Odyssey'
Nov 13,2017
2 people found
this helpful
Swayze has been a superstar in negotiating the purchase of a property in the Isle of Dogs. He has a no-nonsense attitude that at first might appear a bit brusque, but it is this straight talking, no bullshit attitude that makes him a good negotiator. Top marks....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 13, 2017
View all comments (1)
Dear 'Odyssey' Thank you for taking your time to add this review. We look forward to progressing your purchase and many future dealings. Kind regards Alex Neil Estate Agents ...
Nov 11,2017
Minithumbup
Matteo Congedo
By: 'John'
Nov 11,2017
1 people found
this helpful
Matteo was extremely helpful, friendly and knowledgable. He ensured that the process of marketing and selling my flat went as smoothly as possible. I was very impressed with his professionalism and good humour throughout....
read full review
Comment on agent fees
Good, very reasonable
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 13, 2017
View all comments (1)
Dear 'John' Thank you for taking your time to add this review and for using our services, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Nov 08,2017
Minithumbup
Daniel Ervin
By: 'Kiki'
Nov 08,2017
2 people found
this helpful
Daniel helped us to find a new flat in East London. Within the first viewing we found the perfect property! He was helpful and polite at all times....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 09, 2017
View all comments (1)
Dear 'Kiki' Thank you for taking you time to add this review. We look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Nov 07,2017
Minithumbup
Daniel Ervin
By: 'Shaik'
Nov 07,2017
2 people found
this helpful
Hi, Really happy and want to thank you for the service you guys offered and took care of us ..Thanks for the communications and made it possible for the viewing on Friday:)....
read full review
Comment on agent fees
Little high
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 09, 2017
View all comments (1)
Dear 'Shaik' Thank you for taking you time to add this review. We look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 31,2017
Minithumbup
Daniel Lawrence
By: 'Nathan'
Oct 31,2017
1 people found
this helpful
I was looking for a property to buy at the start, Then my circumstances changed I could no longer buy. Daniel was a great help with this process and passed me on to Habib who works on lettings and helped me find a property to rent out for two years. Will definitely use them when I look for a property to buy....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2017
View all comments (1)
Dear 'Nathan' Thenk you for taking your time to add this review, we look forward to many future dealings and we hope you enjoy your new home. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbup
By: 'Sahoo'
Oct 30,2017
1 people found
this helpful
Habib has been excellent in finding us a property to rent. The process was has been easy and quick. I would recommend alex neil and habib service to anyone....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'Sahoo' Thank you very much for adding these kind words, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbup
Daniel Ervin
Matteo Congedo
By: 'Wei'
Oct 30,2017
1 people found
this helpful
Alex Neil has been great in our flat renting process. , Daniel and Matteo has been very helpful and tried their best to look for suitable tenants for us. I would recommend Alex Neil to family and friends.......
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'Wei' Thank you for adding these kind words, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbup
Daniel Ervin
By: 'Kiki'
Oct 30,2017
1 people found
this helpful
Daniel helped us to find a new flat in East London. Within the first viewing we found the perfect property! He was helpful and polite at all times....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'Kiki' Thank you for taking your time to add this review, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbdown
Swayze Santana
By: 'John'
Oct 30,2017
1 people found
this helpful
Swayze was simply brilliant he manged to secure a a fantastic property for us. He has always kept us informed with updates. If i am looking for a property to buy i will 100 percent use alex neil and swayze....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'John' Thank you for adding this review, we look forward to many future dealings. Kind regards Alex Neil Estate Agents. ...
Oct 30,2017
Minithumbup
Daniel Lawrence
By: 'Gerry'
Oct 30,2017
2 people found
this helpful
Daniel was excellent at helping me find the right property. He was very professional and had great knowledge about the property market and the property it's self. A great asset to the Alex Neil team....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'Gerry' Thank you for adding these kind words regarding your dealings with Daniel. We look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbup
By: 'MR'
Oct 30,2017
1 people found
this helpful
the service was excellent and the whole process was really quick, easy and hassle free, i would definitely recommend them. They were really helpful with helping me make a decision....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2017
View all comments (1)
Dear 'MR' Thank you for taking your time to add these kind words, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbup
Daniel Ervin
By: 'SKIPPY'
Oct 30,2017
1 people found
this helpful
DANIEL WAS VERY SMART AND HELPFUL, WAS PROMPT ALL THE CONTRACTS WERE SENT OVER IMMEDIANTLY ,WITHOUT DELAY, SIGNED AND IM NOW IN MY NEW HOME, VERY HAPPY...
read full review
Comment on agent fees
GOOD
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2017
View all comments (1)
Dear 'SKIPPY' Thank you for adding this review, we hope you enjoy your new home. Kind regards Alex Neil Estate Agents ...
Oct 29,2017
Minithumbup
Daniel Lawrence
Matteo Congedo
By: 'Adam'
Oct 29,2017
1 people found
this helpful
Alex Neil has been great from start to finish, Daniel and Matteo listened to what I was looking for in my property search and gave me professional advice when I was unsure on any points of buying a property. They were very helpful and would recommend Alex Neil to family and friends....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'Adam' Thank you for taking your time to add your comments regarding your dealings with Matteo and Daniel. We look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Oct 27,2017
Minithumbup
Daniel Ervin
By: 'Nick'
Oct 27,2017
1 people found
this helpful
Dan was always very cheerful, polite, punctual and to the point. In particular, as I had particular requirements which meant searching for the best compromise, he was very patient when I required to view a large number of properties before finally making a decision. The other staff in the office were also very helpful and friendly when I went in to meet with Dan....
read full review
Comment on agent fees
The fees were below average and very reasonable.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2017
View all comments (1)
Dear 'Nick' Thank you for adding your kind words regarding your dealings with Daniel and our Canary Wharf team, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 10,2017
Minithumbdown
By: 'Sid'
Oct 10,2017
0 people found
this helpful
I had rented a property through them. I would say they have been the worst agency I have worked with ever. When I called them initially for maintenance issues, they were very rude and said clearly that it's not their issue without even verifying the request. When the problem became so huge that the property was no longer uninhabitable they still delayed it unnecessarily. My friends who pay much less agent fees with other agents were provided so much better services, that I almost feel conne...
read full review
Comment on agent fees
Not worth it. Forget your money and run away
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2017
View all comments (1)
Dear 'Sid' We are very surprised to read your comments as our records show our property management department are keeping you constantly informed of your faulty boiler matters. Please be advised that we have reported all matters to your landlord and we are awaiting their confirmation to proceed with the replacement, please note that given the high costs involved with the boiler replacement we must obtain consent from the Landlord before instructing our contractors to proceed. Our Property Manag ...
Oct 10,2017
Minithumbup
Daniel Ervin
By: 'Magdalena'
Oct 10,2017
1 people found
this helpful
Quick and professional service. Dan was punctual, polite and quick to respond to emails. Thank you for finding us the property. Top service!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2017
View all comments (1)
Dear 'Magdalena' Thank you for adding this review, we were very pleased to read your comments about Daniel and we look forward to many future dealings, Kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
Daniel Ervin
Matteo Congedo
By: 'John'
Sep 28,2017
1 people found
this helpful
excellent service by alex neil, Daniel and Matteo were so helpfull. As a long standing landlord with experience with different agencies I am very pleased Alex neil are managing my properties....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
View all comments (1)
Dear 'John' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents. ...
Sep 27,2017
Minithumbup
Daniel Ervin
By: 'Alison'
Sep 27,2017
2 people found
this helpful
My experience in dealing with Alex Neil Estate Agents when looking for a rental property has been very positive even from from the first phone call. Habib was exceptionally polite, professionally responsive and incredibly helpful in finding suitable properties for me to view that met my requirements. Daniel stepped in to show me around a property as his colleague was unwell. Daniel is very polite, professionally mannered and provided me with all the information required both at the flat and i...
read full review
Comment on agent fees
They were very reasonable and far less than other agents, I think it was due to a current deal they were offering - so lucky me!
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
View all comments (1)
Dear 'Alison' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 25,2017
Minithumbdown
By: 'Kathryn'
Sep 25,2017
0 people found
this helpful
I have used Alex Neil for about five years and I would describe the level of service as pretty average. It takes a while for people to respond to emails and I usually have to chase up questions, the people who work on my account frequently change with no notice and it seems that the individual staff members do not talk to each other as I have received multiple emails about the same issue and also even been asked to re-send questions as one member of staff did not update the other one. I am base...
read full review
Comment on agent fees
On the high side, given the average level of service.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 26, 2017
View all comments (1)
Dear 'Kathryn' We are sorry you have felt the need to add these comments. We will address these matter internally and ensure that overseas customers are contacted during appropriate hours. Regards Alex Neil Estate Agents. ...
Sep 11,2017
Minithumbdown
Owen Setter
By: '1505'
Sep 11,2017
0 people found
this helpful
Recently ended my tenancy with Alex Neil. Had a positive experience generally they always got back to me very quickly with any problems that arose. The landlord seemed to be slower to resolve issues but Alex Neil did their best to speed up the process. The only issue I had with Alex Neil was when our tenancy was ending the staff at Canary Wharf branch bombarded us with calls, texts and emails for viewings. We had no problem with the viewings but when your phone is going off every hour and yo...
read full review
Comment on agent fees
Bad very expensive!
Was this helpful? Yes
By: David Hatch
Sep 12, 2017
View all comments (1)
Dear '1505' Thank you for taking your time to add this review, I was pleased to read your positive comments and sorry to read your negative ones. In relation to your office staff comments please be advised that this is not the service standards I expect our staff to offer and I will be addressing all matters to ensure other customers do not experience these issues. Kind regards David Hatch, Director ...
Sep 07,2017
Minithumbup
By: 'Rito and Kate'
Sep 07,2017
1 people found
this helpful
Rebeka was really professional in handling our inquiries and special requests during our negotiation of a property. She responded quickly and works hard to meet your expectations even working beyond the usual hours. Her valuable experience in dealing with landlords, and potential lessees was one of the key reasons why we took the property she was offering. Good job Rebeka, keep it up!...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (2)
Dear 'Rito and Kate' Thank you very much for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Aug 31,2017
Minithumbup
By: 'Viktor'
Aug 31,2017
1 people found
this helpful
Rebeka is an excellent professional, quickly establishing the clients' needs and finding the best possible solution. She found a great flat for us within a very short timespan. I'm only hoping that the excellent service continues with the later, and more crucial, stages of our application and we see a seamless move-in. In this respect I think it's best if clients are asked to write reviews after the move-in date to provide a more holistic opinion....
read full review
Was this helpful? Yes
By: David Hatch
Aug 31, 2017
View all comments (1)
Dear 'Viktor' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 31,2017
Minithumbup
By: 'Kelly'
Aug 31,2017
1 people found
this helpful
Very helpful, and eager to answer any questions to make my decision easier. She is what I call professional. I couldn't find better than her....
read full review
Was this helpful? Yes
By: David Hatch
Aug 31, 2017
View all comments (1)
Dear 'Kelly' Thank you for taking your time to add this review, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 31,2017
Minithumbup
By: 'Jane A'
Aug 31,2017
1 people found
this helpful
Rebeka was very helpful and professional, she helped me make the right decision. Altough I bombarded her with noumerous questions, she had the answers for all of my questions and concerns....
read full review
Was this helpful? Yes
By: David Hatch
Aug 31, 2017
View all comments (1)
Dear 'Jane A' Thank you for taking your time to add this review, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 25,2017
Minithumbup
By: 'Sanj'
Aug 25,2017
1 people found
this helpful
Holly was a joy to work with, always kept me up to date and ensured a speedy process. Buying my first property was a scary thought but Holly guided me through the whole process....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 25, 2017
View all comments (1)
Dear 'Sanj' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 25,2017
Minithumbup
Rebecca Donnelly
By: 'Chel'
Aug 25,2017
1 people found
this helpful
This is now the second property that Rebecca and her team have sold for me. This time was even quicker than the last time. Accurate valuation, (unlike most of the other agents, fair fees and fantastic service from start to finish including the legal side with the solicitors. Very good agents and very honest too....
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Comment on agent fees
Very good
Was this helpful? Yes
By: David Hatch
Aug 25, 2017
View all comments (1)
Dear 'Chel' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 25,2017
Minithumbup
By: 'Elliot'
Aug 25,2017
1 people found
this helpful
I was recently shown around a property by an agent called Daniel Ervin, the property suited mine and my partners needs entirely. The level of professionalism shown by Daniel was second to none, very informed, quick and easy to speak with, couldn't do enough for us....
read full review
Comment on agent fees
Very good.
Was this helpful? Yes
By: David Hatch
Aug 25, 2017
View all comments (1)
Dear 'Elliot' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 23,2017
Minithumbup
By: 'Mari Carmen'
Aug 23,2017
2 people found
this helpful
I have met Rachel few weeks ago and she helped me to sell my house quicker than i thought! I will highley recommend her and her company!...
read full review
Comment on agent fees
Very Good
Was this helpful? Yes
By: David Hatch
Aug 24, 2017
View all comments (1)
Dear 'Mari Carmen' Thank you for taking your time to add these kind words, I was very pleased to read about your dealings with Rachel and we look forward to many future dealings, kind regards David Hatch, Director ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,200
  • Max: £735,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 2 198 11 64 1 118 2 7 2
Matteo Congedo Matteo Congedo
Branch Manager
79 reviews

About Matteo My local knowledge and expertise as Branch Manager has grown exponentially in the last 8 years, enabling me to confidently assist our sales and lettings clients. I proudly work in a company where View full profile
Lucia Ludwig Lucia Ludwig
Property Coordinator
8 reviews

About Lucia I'm a friendly, motivated professional with high level property management and administration experience formed within the buoyant London market as a Property Coordinator. Like my colleagues, I'm View full profile
Daniel Ervin Daniel Ervin
Lettings Consultant
31 reviews

About Daniel Accumulating over 10 years industry experience as a Lettings Consultant, I know precisely what's required to deliver excellent customer service while proactively meeting client's expectations. Enjo View full profile
Priscilla Hampton Priscilla Hampton
Property Coordinator
26 reviews

About Priscilla I've developed strong customer service and administration skills from a variety of different industries, I enhance and utilise many of them in my role as Property Coordinator. My job is enjoyable, View full profile
Owen Setter Owen Setter
Director of Property Services
43 reviews

About Owen My Alex Neil career commenced in 2011 and my role as Director of Property Services sees me leading our property management and sales & lettings progression teams. We are privileged to deal with a d View full profile
Rebecca Donnelly Rebecca Donnelly
Operations Director
67 reviews

About Rebecca As the Operations Director, I'm an experienced estate agent responsible for driving the performance of our offices and their teams of property consultants. Also experienced in sales team managemen View full profile
Swayze Santana Swayze Santana
Sales Consultant
2 reviews

About Swayze Having gained a great deal of property industry experience and expanding my knowledge in different areas of the business, I've established myself as a confident Sales Consultant. Very polite and c View full profile
Lauren Durrant Lauren Durrant
Administrator
0 reviews

About Lauren As an Administrator, I provide support to the Property Management and Sales & Lettings Progression Team, alongside data mining and capture tasks within our geographic catchment. Having worked for View full profile
Daniel Lawrence Daniel Lawrence
Sales Consultant
5 reviews

About Daniel My focused customer service skills were practiced and honed in the retail sector. They transfer seamlessly into my current role as Sales Consultant for Alex Neil. View full profile
Yasmin Lehal Yasmin Lehal
Property Coordinator
2 reviews

About Yasmin I'm an attentive, driven and proactive Property Coordinator and I take pride in my ability to provide a proficient, professional and excellent level of customer service. My role is gratifying as w View full profile
Amir Mughal Amir Mughal
Lettings Consultant
0 reviews

About Amir A proactive, ambitious and responsible individual, I can demonstrate a success in sales account management which is complimentary to my Lettings Consultant position. My passion is delivering excell View full profile
Niamh Watt Niamh Watt
Lettings Consultant
0 reviews

About Niamh With my extensive experience and sales background, I have a high understanding of the industry. My passion as a Lettings Consultant is to deliver great service to all our clients. I strive for a 10 View full profile

Job vacancies

Please see a list of jobs available

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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