• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Lauren
  • Staff picture
    Harry
  • Staff picture
    Do Yeon
  • Staff picture
    Valentina
  • Staff picture
    Ayrton
  • Staff picture
    Charmaine
  • Staff picture
    Tya
  • Staff picture
    Pijus
  • Staff picture
    Eva
  • Staff picture
    Bogdan
Alex Neil Estate Agents offer and successfully deliver our full range of services across the growing expanse of Canary Wharf and London Docklands. Open 7 days a week, we have a proud history selling and letting property in areas including Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and Silvertown. Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East Read full description... London were derelict wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape. Our award-winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we’ve received multiple awards including "Best Estate Agent in London". Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first-choice estate and letting agent for Canary Wharf and London Docklands.
Alex Neil Estate Agents

2 Westferry Road Canary Wharf, London
Greater London
E14 8JT

020 7537 9859

“Fantastic experience...”

Dec 11,2018
Minithumbup
Harry
Do Yeon
By: 'Ultimate'
Dec 11,2018
0 people found
this helpful
Alex Neil gave me correct advice from day 1. My main points of contact were Do Yeon and Harry. A quick process very professional....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 11, 2018
Dear Ultimate,

Thank you very much for leaving your 5 star review for Harry & Do Yeon. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future.

Best regards,

Alex Neil Estate Agents

“Perfect property...”

Nov 29,2018
Minithumbup
Do Yeon
By: 'Natalia P'
Nov 29,2018
1 people found
this helpful
Do Yeon is a superstar! He is responsive and caring. He replied to my enquiry in an hour and booked me a viewing to see the right property. He was waiting for me at the building entrance in cold weather to greet me and gave ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2018
View all comments (1)
Dear Natalia P, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good service...”

Nov 28,2018
Minithumbup
Do Yeon
By: 'Lena A'
Nov 28,2018
1 people found
this helpful
I am happy with the service provided by Mr Kim. He is an excellent negotiator and also a good comminicator. Very excited to move in to my new home....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2018
View all comments (1)
Dear Lena A, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Professional...”

Nov 28,2018
Minithumbup
Do Yeon
Valentina
By: 'Irina A'
Nov 28,2018
2 people found
this helpful
My experience with Alex Neil was very pleasant. Thanks to Do Yeon and Valentina's time and effort. They are true professionals. I have already recommended them to my friends looking for their next home. All the best!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2018
View all comments (1)
Dear Irina A, Thank you very much for leaving your 5 star review for Do Yeon & Valentina. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Job done...”

Nov 27,2018
Minithumbup
Bogdan
Harry
By: 'Jimmy'
Nov 27,2018
1 people found
this helpful
I had a great experience with Alex Neil, they showed me few properties and were helpful eveytime I was in contact with them...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 27, 2018
View all comments (1)
Dear Jimmy, Thank you very much for leaving your review for Bogdan and Harry. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good job...”

Nov 27,2018
Minithumbup
Harry
Bogdan
By: 'Nassim'
Nov 27,2018
1 people found
this helpful
I met both Harry and Bogdan and they were good, honest, and followed my interest as a buyer and successfully helped me to buy my flat. No problem at all and keep going!!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2018
View all comments (1)
Dear Nassim, Thank you very much for leaving your review for Bogdan and Harry. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very efficient...”

Nov 23,2018
Minithumbup
Harry
Valentina
By: 'Barry'
Nov 23,2018
1 people found
this helpful
I have being looking for properties for quite a while with other agents, I then came across Alex Neil and I have to say the service provided by Harry and Valentina has been impeccable. Will definitely reccomend to my friends...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 23, 2018
View all comments (1)
Dear Barry, Thank you very much for leaving your comments for Harry and Valentina. We are very pleased that you were happy with the service they provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Everything has been great...”

Nov 22,2018
Minithumbup
Bogdan
Harry
By: 'Marian Georgian'
Nov 22,2018
1 people found
this helpful
I contacted Alex Neil for a property I saw online, I called, I was told the property is available and they have some more very similar, so they sent me an email with few options. After checking my options, I agreed with Bogdan to visit ...
read full review
Comment on agent fees
Decent
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 22, 2018
View all comments (1)
Dear Marian. Thank you so much for your review. We are very pleased that you are happy with the service provided by Bogdan and Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Outstanding service...”

Nov 22,2018
Minithumbup
Valentina
Harry
By: 'Dave'
Nov 22,2018
1 people found
this helpful
I have been using other Estate Agencies before got nowhere. Harry and Valentina got me many viewings and two good offers in less than a week!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 22, 2018
View all comments (1)
Dear Dave. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Valentina and Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Recommended...”

Nov 20,2018
Minithumbup
Do Yeon
Valentina
By: 'Nicky Ng'
Nov 20,2018
1 people found
this helpful
I want to thank Do Yeon and Valentina for their excellent service. They are very professional, fast response & good coordinating. I am so happy to have found my place with Alex Neil....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 20, 2018
View all comments (1)
Dear Nicky, thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Do Yeon and Valentina and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service and people...”

Nov 14,2018
Minithumbup
Charmaine
Harry
By: 'Natalia'
Nov 14,2018
1 people found
this helpful
Alex Neil helped me find a property to rent and the process was so easy thanks to Harry and Charmaine! The both of them worked hard to negotiate for the flat and did it in the end!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 15, 2018
View all comments (1)
Dear Natalia, Thank you very much for leaving your review for Charmaine and Harry. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic!...”

Nov 12,2018
Minithumbup
Do Yeon
By: 'Younes'
Nov 12,2018
1 people found
this helpful
Mr.Kim responded to my enquiry very quickly with professional manner. He is punctual and very kind. It took some time to find the right property but with patience he delivered what I was expecting from Alex Neil. I am very satisfied with the service ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 12, 2018
View all comments (1)
Dear Younes, Thank you very much for leaving your comments for Do Yeon We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Very happy...”

Nov 06,2018
Minithumbup
Valentina
Do Yeon
By: 'Samuel'
Nov 06,2018
1 people found
this helpful
I am very grateful to Do Yeon and Valentina for helping me to find the right flat for me and my girlfriend. The whole process has been so much quicker than I expected!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 06, 2018
View all comments (1)
Dear Samuel, Thank you very much for leaving your comments for Valentina & Do Yeon. We are very pleased that you were happy with the service they provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Great experience...”

Nov 02,2018
Minithumbup
Charmaine
By: 'Ioana S'
Nov 02,2018
1 people found
this helpful
Charmaine was very professional and she handled everything very well and very quick. She was really nice and did a great job, providing all the requested details, always keeping me in the loop with what was happening with my application and she scheduled everything very ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 02, 2018
View all comments (1)
Dear Ioana. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Charmaine and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Oct 31,2018
Minithumbup
Charmaine
Valentina
By: 'Marilyn'
Oct 31,2018
1 people found
this helpful
Alex Neil helped me find a flat to rent recently and I cannot thank them enough for their services. Always responsive and great company. Thank you Valentina and Charmaine!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2018
View all comments (1)
Dear Marilyn. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Valentina and Charmaine and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very happy...”

Oct 30,2018
Minithumbup
Valentina
Charmaine
By: 'Lucia'
Oct 30,2018
1 people found
this helpful
I am really satisfied with the service provided by Alex Neil. I will recommend this agency and especially Valentina and Charmaine to my friends that are looking to buy or sell a property...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2018
View all comments (1)
Dear Lucia, Thank you very much for leaving your review for Valentina and Charmaine. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great job...”

Oct 30,2018
Minithumbup
Valentina
Do Yeon
By: 'Giovanni'
Oct 30,2018
1 people found
this helpful
We are fairly new in London and finding a nice flat for us wasn't easy. Wished I called Alex Neil much earlier!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2018
View all comments (1)
Dear Giovanni, Thank you very much for leaving your comments for Valentina and Do Yeon. We are very pleased that you were happy with the service they provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Brilliant job...”

Oct 30,2018
Minithumbup
Valentina
Harry
By: 'Richard'
Oct 30,2018
1 people found
this helpful
Alex Neil did a great job in marketing and selling my property. Harry and Valentina have been very honest and helpful throughout all the process, will definitely their services again in the near future....
read full review
Comment on agent fees
Really competitive
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2018
View all comments (1)
Dear Richard. Thank you so much for leaving your review for Valentina and Harry. We are very pleased that you are happy with the service provided by them and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Best agent!...”

Oct 30,2018
Minithumbup
Do Yeon
Valentina
By: 'Nathan'
Oct 30,2018
1 people found
this helpful
I cannot thank Do Yeon & Valentina enough. He has worked so hard to find me the right place back in summer. I am very happy with everything and overall experience with Alex Neil was absolutely amazing. The admin & property management team are also ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2018
View all comments (1)
Dear Nathan, Thank you very much for leaving your review for Valentina and Do Yeon. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Quality service...”

Oct 30,2018
Minithumbup
Harry
Do Yeon
By: 'Mark R'
Oct 30,2018
1 people found
this helpful
Do Yeon contacted me with property suggestions soon after I made an enquiry. He is polite and patient. Never he has put me under any pressure and also was very transparent all the way. With help from his manager Harry, I managed to secure my ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2018
View all comments (1)
Dear Mark R, Thank you very much for leaving your review for Harry and Do yeon. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Patient and easy going! Thank you!...”

Oct 29,2018
Minithumbup
Charmaine
By: 'Jane R.'
Oct 29,2018
1 people found
this helpful
Finding a place to rent as a full time student isn't easy in London, but with Charmaine's help, it wasn't hard at all! She was very patient in the process (as it took me a while to find a guarantor) and made ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 30, 2018
View all comments (1)
Dear Jane R, Thank you very much for leaving your review for Charmaine. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Wonderful...”

Oct 29,2018
Minithumbup
Valentina
By: 'Michaela'
Oct 29,2018
0 people found
this helpful
I have decided to use Alex Neil services after one of my friends sold his house through them in just a couple of days. Needles to say I am very happy I have listened to him!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 07, 2018
View all comments (1)
Dear Michaela, Thank you very much for leaving your 5 star review for Benjamin and Valentina. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil agent...”

Oct 23,2018
Minithumbup
Priscilla
By: 'Gabriella'
Oct 23,2018
1 people found
this helpful
The Alex Neil team responded to queries in good time and made sure issues were fixed in the property. Had no issues, would lease through them again....
read full review
Comment on agent fees
High
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 24, 2018
View all comments (1)
Dear Gabriella. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Priscilla and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“A great agent...”

Oct 22,2018
Minithumbup
Do Yeon
By: 'William'
Oct 22,2018
1 people found
this helpful
Do Yeon Kim was one of the best agents I have met so far when it comes to looking for a property to rent. Not only is he caring and trying to find the best for his clients, but he is also listening and enthusiastic, ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 22, 2018
View all comments (1)
Dear William. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with the service provided by him and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sal...”

Oct 22,2018
Minithumbup
Do Yeon
By: 'Sal'
Oct 22,2018
1 people found
this helpful
Do Yeon accommodated my last minute request and made the viewing possible. He's very professional and polite. highly recommended....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 23, 2018
View all comments (1)
Dear Sal. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with his assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing Service...”

Oct 18,2018
Minithumbup
Ayrton
By: 'KMF'
Oct 18,2018
1 people found
this helpful
Ayrton was very good in keeping me informed every step of the way in the final stages of the selling process, and all his efforts and hard work were very much appreciated in getting to the final hurdle. Thank you for the amazing service Ayrton....
read full review
Comment on agent fees
I would recommend Alex Neil for anyone's property needs as all the team are very professional, friendly and helpful.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 19, 2018
View all comments (1)
Thank you so much for leaving your review for Ayrton. We are very pleased that you are happy with the service provided by Ayrton and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service from Harry...”

Oct 14,2018
Minithumbup
Harry
By: 'Eric'
Oct 14,2018
1 people found
this helpful
Having had low expectations of how helpful an estate agent would be for a buyer of a property, I was very pleasantly surprised with Harry. He did not barrage me with calls after the initial viewing and was very friendly, polite and extremely responsive at ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 15, 2018
View all comments (1)
Dear Eric, Thank you for taking the time to leave this review. We are pleased to learn that you had a good experience when dealing with Harry. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Reliable and friendly- Thank you!...”

Oct 12,2018
Minithumbup
Charmaine
Harry
By: 'Amrita'
Oct 12,2018
4 people found
this helpful
Charmaine and Harry diligently made my hunt for an apartment a success! I felt well cared for and the customer experience received was exceptional- thank you. Charmaine was very honest and was very easy to communicate with; both replied quickly and professionally. Harry has a ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 12, 2018
View all comments (1)
Dear Amrita. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Charmaine and Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Friendly and helpful!...”

Oct 10,2018
Minithumbup
Do Yeon
By: 'Archita B'
Oct 10,2018
1 people found
this helpful
Had a wonderful experience with Do Yeon Kim. The deal did not go through due to some circumstances but the overall experience was good....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 10, 2018
View all comments (1)
Dear Archita. Thank you so much for leaving your review for Do Yeon. We are very pleased that you are happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“SO HAPPY!...”

Oct 09,2018
Minithumbup
Do Yeon
Harry
By: 'Chanelle'
Oct 09,2018
1 people found
this helpful
We cannot thank Do Yeon and Harry enough for negotiating and finding us the perfect property. A very personal service and a team that listens and tried their very best to make every step of the way go as smoothly as possible and it has! ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 09, 2018
View all comments (1)
Dear Chanelle. Thank you so much for leaving your review for Do Yeon and Harry. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,350
  • Max: £850,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
63 2 313 13 118 1 166 3 8 3
Staff picture Matteo Congedo
(108)

Staff picture Lucia
(13)

Staff picture Priscilla
(42)

Staff picture Rebecca
(68)

Staff picture Lauren
(0)

Staff picture Harry
(138)

Staff picture Do Yeon
(66)

Staff picture Valentina
(38)

Staff picture Ayrton
(18)

Staff picture Charmaine
(10)

Staff picture Tya
(2)

Staff picture Pijus
(1)

Staff picture Eva
(0)

Staff picture Bogdan
(3)

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
2.4% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 2.0% & VAT - 2.4% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:30 PM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:12 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:13 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:15 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:18 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), On Completion (Fees are negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:20 PM by Matteo Congedo - Regional Manager

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 12:22 PM 27/09/2018 by allAgents

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