• Rachel Timney
    Rachel Timney
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Lucia Ludwig
    Lucia Ludwig
  • Diana Anghel
    Diana Anghel
  • Holly Smith
    Holly Smith
  • Nicholas Joseph
    Nicholas Joseph
  • Sondip  Duhre
    Sondip Duhre
  • Rebeka Kapitany
    Rebeka Kapitany
An independent estate agent specialising in sales, new homes, lettings and property management north of the river. Offering property for sale and to let from Wapping, Limehouse, Bow and Canary Wharf, through Docklands, the isle of dogs to Royal Docks and Stratford. Established in 1984, Alex Neil's East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cult Read full description...ivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in East London is second to none.
Alex Neil Estate Agents

2 Westferry Road Canary Wharf, London
Greater London
E14 8JT

020 7537 9859
Aug 18,2017
Minithumbup
Rebeka Kapitany
By: 'Mark'
Aug 18,2017
1 people found
this helpful
I'm delighted to give the best review for Rebeka as she was very helpful and kind! She gave a professional service as an agent and supported me all the way until I found the perfect property for myself. Thank you Rebeka...
read full review
Was this helpful? Yes
Aug 18,2017
Minithumbup
Rebecca Donnelly
By: 'Martina'
Aug 18,2017
1 people found
this helpful
Its been a pleasure having Rebeka Kapitany helping us finding the flat. She has always demonstrated great professionalism and politeness....
read full review
Was this helpful? Yes
By: David Hatch
Aug 18, 2017
View all comments (1)
Dear 'Martina' Thank you for taking your time to add this review, I was very pleased to read your comments about Rebecca and we look forward to many future dealings, Kind regards David Hatch, Director ...
Aug 18,2017
Minithumbup
Rebeka Kapitany
Diana Anghel
By: 'yi sun'
Aug 18,2017
1 people found
this helpful
they are nice and professional. They help me find the tenant quickly, however I hope the rental can be increase next time....
read full review
Was this helpful? Yes
By: David Hatch
Aug 18, 2017
View all comments (1)
Dear 'yi sun' Thank you for adding this review and for using our services, we look forward to many future dealings, Kind regards David Hatch, Director ...
Aug 17,2017
Minithumbup
Sondip Duhre
Diana Anghel
By: 'JA'
Aug 17,2017
1 people found
this helpful
Service I have received so far from Alex Neil has been excellent. My interactions with all staff I have engaged with have been very positive. From the outset, you have been clear and transparent on what the terms of business are (from the agent and landlords perspective). Communications have also been excellent. I hope this level of service received so far continues ....
read full review
Comment on agent fees
Very competitive fees and the best value I found.
Was this helpful? Yes
By: David Hatch
Aug 17, 2017
View all comments (1)
Dear 'JA' Thank you for adding this kind review and for choosing to use our services. We look forward to providing our continued services and many future dealings, kind regards David Hatch, Director ...
Aug 17,2017
Minithumbup
Rebeka Kapitany
By: 'Ashley'
Aug 17,2017
1 people found
this helpful
I would highly recommend Rebeka and the Alex Neil as well. She was very helpful and gave a great support during each steps of the process. She is really professional....
read full review
Was this helpful? Yes
By: David hatch
Aug 17, 2017
View all comments (1)
Dear 'Ashley' Thank you for taking your time to add this kind review and we hope you enjoy your new home, kind regards David Hatch, Director ...
Aug 16,2017
Minithumbup
Rachel Timney
By: 'Alex'
Aug 16,2017
0 people found
this helpful
Rachel was amazing! She's helpful, polite and very honest. So glad she helped me with my search. I have recommended you to my friends who are currently looking and I will defiantly come back to you in the future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
Rebeka Kapitany
By: 'Giuseppe'
Aug 16,2017
2 people found
this helpful
I would like to personally thank Rebeka for her help. She was very keen and professional. Rebeka kept me updated for any step as well. I'm pleased to write about her and all the stuff of Alex Neil Estate Agents for their support. Thanks guys!...
read full review
Was this helpful? Yes
By: David hatch
Aug 17, 2017
View all comments (1)
Dear 'Giuseppe' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 15,2017
Minithumbup
Rachel Timney
By: 'Victor'
Aug 15,2017
1 people found
this helpful
Rachel was very professional and friendly through out my property search. She helped me and my partner find the exact property we was looking for. The whole process was very quick and easy, even down to the admin team keeping us updated with everything! Very impressed!...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Aug 15, 2017
View all comments (1)
Dear 'Victor' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Rachel and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 14,2017
Minithumbup
Rachel Timney
By: 'Campania Building'
Aug 14,2017
2 people found
this helpful
I would like to personally thank Rachel for her help in renting my property. She was very professinal and kept me in the loop at all times. Very pleased with Alex Neil's standards as they have been managing my property for some time now. Highly recommended!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 15, 2017
View all comments (1)
Dear 'Campania Building' Thank you for taking your time to add this review and for using our services once again, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 14,2017
Minithumbup
Holly Smith
By: 'Ian b'
Aug 14,2017
2 people found
this helpful
Holly has been very helpful and professional in helping us find the ideal property. Her level of knowledge and positive bubbly attitude made us feel at ease and confident with our decision. Thank you....
read full review
Was this helpful? Yes
By: David Hatch
Aug 15, 2017
View all comments (1)
Dear 'Ian b' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Holly and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 12,2017
Minithumbup
Holly Smith
By: 'Linda'
Aug 12,2017
1 people found
this helpful
Holly was a great help and very thorough when it came to our search for our first family home, She kept us up to date with everything as things progressed making what could have been a stressful situation a very pleasant one! Would highly recommend...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 15, 2017
View all comments (1)
Dear 'Linda' Thank you for adding this review in regards to your dealings with Holly, We look forward to many future dealings. Kind regards David Hatch, Director ...
Aug 11,2017
Minithumbup
Sondip Duhre
By: 'Nicole'
Aug 11,2017
1 people found
this helpful
Sonny was great to work with. I was really specific about what I was looking for and he did not waste my time. Polite, punctual and knowledgeable. Would happily use him again....
read full review
Was this helpful? Yes
By: David Hatch
Aug 11, 2017
View all comments (1)
Dear 'Nicole' Thank you for taking your time to add this review, we hope you enjoy your new property and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 11,2017
Minithumbup
Nicholas Joseph
Nicholas Joseph
By: 'Miriam K'
Aug 11,2017
1 people found
this helpful
Nick has been a star throughout my home selling process. Very knowledgeable of the current market which gives me confidence that my property will be off the market within no time. I'm very pleased with the professionalism and communication as Nick updates me regularly. I would definitely recommend Alex Neil due to the service I have received....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 11, 2017
View all comments (1)
Dear 'Miriam K' Thank you for adding these kind words in regards to your dealings with Nick and for choosing to use our services. Kind regards David Hatch, Director ...
Aug 10,2017
Minithumbup
Rachel Timney
By: 'Kleo'
Aug 10,2017
1 people found
this helpful
Extremely happy with my exsperiance with Rachel. Her team stayed in contact with me at all times regarding viewings and offers on my property. Having many property's with Alex Neil i have dealt with Rachel in South London and East London and her positive attitude is very re-assuring. Thank you for all your help....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Aug 10, 2017
View all comments (1)
Dear 'Kleo', Thank you for taking your time to add this review regarding your dealings with Rachel and for using our services, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 09,2017
Minithumbup
Holly Smith
By: 'Becky'
Aug 09,2017
1 people found
this helpful
Holly was polite and efficient and made the stressful process of buying a home a lot easier. She kept me up to date and had a very professional approach. Would recommend to family and friends....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'Becky' Thank you for adding this review regarding your dealings with Holly, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 09,2017
Minithumbup
Holly Smith
By: 'Sarah'
Aug 09,2017
1 people found
this helpful
Ms H Smith was very professional, honest and forthcoming. Having an estate agent like her made both mine and my husbands house buying experience much easier. We are very grateful for how patient she was whilst we made such a big decision. We're also very happy with the service she provided and would definitely recommend her and her business to others looking to buy/rent in London and surrounding areas....
read full review
Comment on agent fees
The fees are very reasonable and worth every penny.
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'Sarah' Thank you for taking your time to add this review regarding your dealings with Holly. We hope you enjoy your new property and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 09,2017
Minithumbup
Sondip Duhre
By: 'Mal'
Aug 09,2017
1 people found
this helpful
Great work - house was rented on first viewing a month before current tenants moved out. Couldn't ask for better service...
read full review
Comment on agent fees
Market rates
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'Mal', Thank you for taking your time to add this review and for choosing to use our services. We look forward to many future dealings, kind regards David Hatch, Director ...
Aug 04,2017
Minithumbup
Daniel Ervin
By: 'Scott'
Aug 04,2017
1 people found
this helpful
Daniel was very well presented and was a pleasure to work with, any issues or questions were felt with straight away. I rented an apartment for him and was hassle free. Highly recommend Alex Neil's and Daniel in the future....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (2)
Dear 'Scott' Thank you for taking your time to add this comment, we look forward to many future dealings, Kind regards Alex Neil ...
Aug 03,2017
Minithumbup
Holly Smith
Nicholas Joseph
By: 'Emma'
Aug 03,2017
2 people found
this helpful
Holly and Nicholas were both knowledgable, and extremely helpful in the process of selling my home. They were professional and had a great understanding of the current market which in turn got me the best possible price for my home!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Emma' Thank you for taking your time to add such kind words in regards to your dealings with Holly and Nicholas, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 02,2017
Minithumbup
Daniel Ervin
By: 'HS'
Aug 02,2017
2 people found
this helpful
I spoke to Daniel and he was very keen to help me find the right property. Thanks for your help,...
read full review
Comment on agent fees
Quite expensive- glad that in the future the owners will pay not the poor old tenants.
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'HS' Thank you for adding this review, I was pleased to read about your dealings with Daniel and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 02,2017
Minithumbup
Owen Setter
Lucia Ludwig
By: 'Kishor'
Aug 02,2017
2 people found
this helpful
I am staying in the property managed by Alex Neil since last 3 and half years. Very prompt service for any enquiries or any property issues received....
read full review
Comment on agent fees
Moderate agent fees.
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Kishor' Thank you for taking your time to add such kind words in regards to your dealings with Owen and Lucia, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 01,2017
Minithumbup
Nicholas Joseph
By: 'Mr Kyei'
Aug 01,2017
1 people found
this helpful
Very excited to have had my offer put forward and accepted now. Nick has been most helpful in my search for the perfect home for me and my family. He has been very patient with me and even took time out of his Sunday to show my mother in law the property before she flew back home later that afternoon. I have been very pleased throughout the whole process and would recommend Nick and his team to anyone....
read full review
Was this helpful? Yes
By: David Hatch
Aug 01, 2017
View all comments (1)
Dear 'Mr Kyei' Thank you for adding this review in regards to your dealings with Nick, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 31,2017
Minithumbup
Nicholas Joseph
By: 'Lee'
Jul 31,2017
0 people found
this helpful
Having been left displeased by another estate agent, I came across Alex Neil and decided to put my property on the market with them. They managed to get me an offer on my property in just over a week and it was not far off my asking price. I was kept well informed by Nick and Holly throughout the whole process and was quite impressed overall....
read full review
Was this helpful? Yes
By: David Hatch
Jul 31, 2017
View all comments (1)
Dear 'Lee' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Nick and we look forward to many future dealings, Kind regards David Hatch, Director ...
Jul 29,2017
Minithumbup
Sondip Duhre
By: 'Scott'
Jul 29,2017
2 people found
this helpful
Sondip was very professional and friendly. He guided me through the process and was always available to answer my numerous questions. Thanks for making this experience as painless as possible. Would definitely recommend A+...
read full review
Comment on agent fees
Fees are reasonable. Although this won't be a problem soon.
Was this helpful? Yes
By: David Hatch
Jul 31, 2017
View all comments (1)
Dear 'Scott' Thank you for taking your time to add this review, I was very pleased to read your comments regarding your dealings with Sondip and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 29,2017
Minithumbup
Holly Smith
By: 'Tina'
Jul 29,2017
2 people found
this helpful
Holly is helpful and competent. Whenever the problem arises she is there to quickly sort it out. The whole branch staff is very pleasant. I would definitely recommend this agency!...
read full review
Comment on agent fees
Excellent service
Was this helpful? Yes
By: David Hatch
Jul 31, 2017
View all comments (1)
Dear 'Tina' Thank you for taking your time to add this review, I was very pleased to read your comments regarding your dealings with Holly and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 29,2017
Minithumbup
Nicholas Joseph
By: 'Dominic (ME)'
Jul 29,2017
1 people found
this helpful
Recommending Alex Neil is something I would do in a heartbeat. Your colleague Nick is such a sharp and warm character willing to go the extra mile. I have come across quite a few agents in my time but he really does leave an impression on you....
read full review
Was this helpful? Yes
By: David Hatch
Jul 31, 2017
View all comments (1)
Dear 'Dominic (ME)' Thank you for taking your time to add this review, I was very pleased to read your comments regarding your dealings with Nicholas and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 27,2017
Minithumbup
Nicholas Joseph
By: 'Karen Samkange'
Jul 27,2017
1 people found
this helpful
Nick was extremely helpful. Nothing was too much of a bother. One would have no hesitation in recommending him and the agents. Nick and the team where always on the other end of the phone to advise and reassure me throughout the process. An outstanding service provideded...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Jul 27, 2017
View all comments (1)
Dear 'Karen Samkange' Thank you for adding these kind words, I was very pleased to read about your dealings with Nick and we look forward to many future dealings, kind regards David Hatch, Director ...
Jul 27,2017
Minithumbup
Sondip Duhre
By: 'Lee'
Jul 27,2017
1 people found
this helpful
The whole process was made very simple by Alex Neil. Start to finish Sondip kept me updated and was very professional and polite....
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Jul 28, 2017
View all comments (1)
Dear 'Lee' Thank you for adding this review, I was very pleased to read about your dealings with Sondip and we look forward to many future dealings, kind regards David Hatch, Director ...
Jul 21,2017
Minithumbup
Nicholas Joseph
By: 'Nicola Perry'
Jul 21,2017
1 people found
this helpful
I have been through the draining process of going through many agents to valuate my property. Nick has been absolutely brilliant as he presented all the information that I needed. He was able to introduce me to a buyer within three weeks of my property being marketed by Alex Neil. His professionalism never wavered throughout the process and his manner was impressive. He was able to manage the 'difficult and fussy' buyers. There was slight issues that cropped up during the process, however Nick e...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: David Hatch
Jul 21, 2017
View all comments (1)
Dear 'Nicola Perry' Thank you very much for taking your time to add this review and I was very pleased to read your comments. We look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 19,2017
Minithumbup
Daniel Ervin
By: 'Kirsty'
Jul 19,2017
1 people found
this helpful
I let a property from Dan last month and he was really helpful guided me through the whole process really well as it was my first time renting. Thank you Daniel!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jul 20, 2017
View all comments (1)
Dear 'Kirsty' Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£2,200
  • Max: Β£720,000

Letting
  • Min: Β£0
  • Max: Β£0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 1 184 9 61 1 114 1 6 2
Rachel Timney Rachel Timney
Property Consultant
25 reviews

About Rachel I have always had a keen interest in the property industry so I joined estate agency in January 2015. I know London extremely well and possess a very strong work ethic as well as great customer servic View full profile
Owen Setter Owen Setter
Residential Services Manager
39 reviews

About Owen I joined Alex as a Property Manager in 2011 with experience of working in property in South West London. I strive to offer superb customer service and to be a friendly, professional and reliable aid t View full profile
Rebecca Donnelly Rebecca Donnelly
Operations Director
65 reviews

About Rebecca As the Operations Director I'm responsible for the performance of two busy offices. I'm an experienced estate agent and have extensive knowledge of properties and pricing in East and South East London View full profile
Lucia Ludwig Lucia Ludwig
Property Co-ordinator
8 reviews

About Lucia I am a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise customers by doing something above and beyond their expectations. Having worked in customer s View full profile
Diana Anghel Diana Anghel
Assistant Branch Manager
40 reviews

About Diana Having worked in estate agency for the last 10 years, initially in Spain. I moved to London to further my career as I find it to be a rewarding one, it's also a fast paced business. I have knowledge i View full profile
Holly Smith Holly Smith
Sales Consultant
12 reviews

About Holly Pursuing a career in estate agency has always been a target and I’m meeting that in role at Alex Neil. I’ve gained valuable experience carrying out my role and receive thorough training which have View full profile
Nicholas Joseph Nicholas Joseph
Sales Consultant
7 reviews

About Nicholas With a great deal of experience in the industry and extended knowledge of different parts of London. After some research on the company and their ethos joining Alex Neil was an easy decision. I take g View full profile
Sondip  Duhre Sondip Duhre
Lettings Consultant
10 reviews

About Sondip After being heavily involved in the property industry in the north of England I left my hometown of Doncaster South Yorkshire and headed for the β€˜Big City and Bright Lights’ that is our nations ca View full profile
Rebeka Kapitany Rebeka Kapitany
Lettings Consultant
4 reviews

About Rebeka I moved to London two years ago to pursue my career in estate agency and quickly found a position, establishing myself as a lettings consultant. I am a customer service orientated person, very communi View full profile

Job vacancies

Please see a list of jobs available

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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