• Kamen Kiryakov
    Kamen Kiryakov
  • Owen Setter
    Owen Setter
  • Gilbert Francoise
    Gilbert Francoise
  • Lucia Ludwig
    Lucia Ludwig
  • Dejon Anaughe
    Dejon Anaughe
  • Shaun Marcelle
    Shaun Marcelle
  • Carly Murray
    Carly Murray
  • Camilla Akers
    Camilla Akers
  • Claudette Shay
    Claudette Shay
  • Hannah Critchlow
    Hannah Critchlow
  • Nathan May
    Nathan May
  • Ronald Becerra Moreno
    Ronald Becerra Moreno
An independent estate agent specialising in sales, new homes, lettings and property management north of the river. Offering property for sale and to let from Wapping, Limehouse, Bow and Canary Wharf, through Docklands, the isle of dogs to Royal Docks and Stratford. Established in 1984, Alex Neil's East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cult Read full description...ivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in East London is second to none.
Apr 22,2017
Minithumbup
Gilbert Francoise
Kamen Kiryakov
By:
Apr 22,2017
2 people found
this helpful
In the short time that I have been using Alex Neil as a prospective landlord: I have been impressed by the friendliness, courtesy and professionalism shown both by Gilbert and Kamen; and their advice with respect to the rental market....
read full review
Comment on agent fees
I do not consider the Agent's Fee to be particularly high or low since I found their fees to be similar to others.
Was this helpful? Yes
By: David Hatch
Apr 24, 2017
View all comments (1)
Dear 'Ivie' Thank you for taking your time to add this review. I was very pleased to read about your dealings with our Canary Wharf office and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director. ...
Apr 13,2017
Minithumbup
Kamen Kiryakov
By:
Apr 13,2017
1 people found
this helpful
Kamen clearly understood my requirements, and was very helpful in suggesting properties. He is both professional and friendly. He was prompt to respond and gave considered advice. The letting was quick and straightforward. I would recommend him to other prospective tenants....
read full review
Was this helpful? Yes
By: David Hatch
Apr 13, 2017
View all comments (1)
Dear 'Jason' Thank you for taking your time to add this review. I was very pleased to read about your experiences with Kamen and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Apr 03,2017
Minithumbup
Camilla Akers
Lucia Ludwig
By:
Apr 03,2017
2 people found
this helpful
Great attention and quick response (by calls and emails). We received a really nice customer service throughout the whole process (when visiting the property, clarifying questions about the tenancy agreement, and moving in)....
read full review
Comment on agent fees
Good. Agent's Fees are high for this Agency, but I believe it's worth the peace of mind.
Was this helpful? Yes
By: David Hatch
Apr 05, 2017
View all comments (1)
Dear 'Livia' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Camilla and Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 31,2017
Minithumbup
Diana Anghel
By:
Mar 31,2017
1 people found
this helpful
Diana is very prompt and reactive, she gets things done the right way from the start. I visited only 4 apartments and all 4 were great selections. Strongly recommend this agency...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Mar 31, 2017
View all comments (1)
Dear "walid benothman" Thank you for adding this review about your dealings with Diana. I was pleased to read about your dealings and we look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 27,2017
Minithumbup
Nathan May
By:
Mar 27,2017
1 people found
this helpful
I would like to really thank Nathan May for his great service he provided while showing us the property. He explained everything well and was very helpful in getting me the property with a good offer, I made an offer lower than it was advertised and he didn't delay he got straight back to me by letting me know my offer was accepted. It was a pleasure to deal with such a professional....
read full review
Was this helpful? Yes
By: David Hatch
Mar 27, 2017
View all comments (1)
Dear 'Rohima' Thank you for taking your time to add this review. I was pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Mar 13,2017
Minithumbup
Gilbert Francoise
By:
Mar 13,2017
1 people found
this helpful
Has found a potential buyer for our quite complex situation with the minimum of fuss and quicker then we expected...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Mar 13, 2017
View all comments (1)
Dear "Coop Seller" Thank you for adding this kind reviews, I am pleased our Canary Wharf office have sourced you a buyer and we look forward to completing your sale matters in due course. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
Lucia Ludwig
By:
Mar 02,2017
1 people found
this helpful
Thank you Lucia for all your assistance in the set up of our new lease & home. The process was really smooth and stress-free and your prompt and polite replies to our queries made things easy!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Clare, Thank you for adding this kind review. I was pleased to read about your experiences with Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
Lucia Ludwig
By:
Mar 02,2017
1 people found
this helpful
Lucia was efficient in her handling of the rental arranged through Alex Neil, with prompt replies to correspondence. She provided information that was helpful when needed and was a good liaison between myself and the landlord. Thanks Lucia!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Scott, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Lucia and we wish you well with your new home. Kind regards David Hatch, Director ...
Jan 19,2017
Minithumbup
Shaun Marcelle
By:
Jan 19,2017
1 people found
this helpful
I was very pleased with Shaun's assistance in the sale of my flat. He handled the process very quickly and responded quick and helpful to my questions. He also managed to obtain an offer equal to the asking price....
read full review
Comment on agent fees
comparable to other agents
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
2 people found
this helpful
I rented for one year through Alex Neil and found them to be both efficient and knowledgeable throughout the contract....
read full review
Was this helpful? Yes
By: David Hatch
Jan 16, 2017
View all comments (1)
Dear 'Olivia11' Thank you for adding this review, I was pleased to read that you were happy with our services during your tenancy and we look forward to many future dealings, kind regards David Hatch, Director. ...
Jan 05,2017
Minithumbup
By:
Jan 05,2017
2 people found
this helpful
My overall experience with Alex Neil was good. Helpful and friendly staff, good communication - starting from all the formalities with contract signing throughout the entire period of tenancy....
read full review
Was this helpful? Yes
By: David Hatch
Jan 05, 2017
View all comments (1)
Dear WB, Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your tenancy. Kind regards David Hatch, Director ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
3 people found
this helpful
Have had the best experience with Alexandra! She was fantastic and was giving us tremendous help and guidance throughtout the renting process. A fabulous 5 star service! Will recommend her to all my friends and family members!...
read full review
Was this helpful? Yes
By: David Hatch
Dec 29, 2016
View all comments (1)
Dear 'Cristina' Thank you very much for leaving this kind review, I was very pleased to read about your experiences and we hope you enjoy your new tenancy. We look forward to many future dealings, kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
I was very happy when Alexandra handed me over the keys of my new house. She updated me constantly by phone and emails of every stage that took place, being in touch for me with the seller and his solicitor. Cannot express in words what this meant to me, having my dream becoming reality. She deserves all the credit. I now own my dream house.......
read full review
Was this helpful? Yes
By: David Hatch
Dec 22, 2016
View all comments (1)
Dear 'Brian' Thank you very much for taking your time to leave this review. I was very pleased to read about your experiences with Alexandra and our Canary Wharf office. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
We were very impressed by Alexandra to say it in a few words. We had to move into a new place( 3 people) in less than 5 days which is nearly impossible if you think about all the paperwork and referencing that needs to be completed and approved by all parties. We we're desperate, but she did it! She managed to speed up our references and get our contract to sign on 3rd day. I believe that says it all....
read full review
Was this helpful? Yes
By: David Hatch
Dec 22, 2016
View all comments (1)
Dear 'Madalina' Thank you for taking your time to add this review. I was really pleased to read about your experiences and I am very glad we could assist you with your property needs. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Dec 14,2016
Minithumbup
Shaun Marcelle
By:
Dec 14,2016
2 people found
this helpful
Shaun was an extremely helpful member who genuinely went the extra mile to find a property to let on a particular budget. He was attentive and a great pleasure to help assist my requirements....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Dec 14, 2016
View all comments (1)
Dear 'Great guy' Thank you for taking your time to add this review. I was pleased to read about your experiences with Shaun and we hope you enjoy your new property. Kind regards David Hatch, Director. ...
Dec 10,2016
Minithumbup
Dejon Anaughe
By:
Dec 10,2016
5 people found
this helpful
I recently had the pleasure of working with Dejon and find him very trust worthy. His response time in getting back to me anytime I called was incredible. He gave me proper feedback after every viewing however late evening. Dejon diligence and thoroughness in finding tenants in this time of period is much appreciated. Thank you again for all your calm help and support...
read full review
Was this helpful? Yes
By: David Hatch
Dec 12, 2016
View all comments (1)
Dear 'Surya Prakash' Thank you for leaving this review, I was very pleased to read about your experiences with Dejon and we look forward to many future dealings. Thank you for using our services, kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
Dejon Anaughe
By:
Nov 29,2016
3 people found
this helpful
Dejon helped me find a property. I was eager to find a property to move in a very short time. Devon helped me find a place which fit my requirements like a T and was within my budget. He was cordial friendly and very professional throughout. I decided that I was going to take it as soon as I saw the property. I would recommend him highly to everyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Sid' Thank you for adding this review, I was pleased to read about your experiences and thank you for using our services, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
2 people found
this helpful
It was a pleasure having Alex Neil agents help us secure a flat. Jordan and Alexandra worked with us tirelessly by showing us the property more thab once, answering every single question, at all times. They are a great team, and overall, a very good letting agency. We will definitely recommend them....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Rukmini' Thank you for taking your time to add this review. I was pleased to read about your experiences and we hope you enjoy your new home. We look forward to many future dealings, kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
Owen Setter
Lucia Ludwig
By:
Nov 29,2016
2 people found
this helpful
I've been really impressed with the way Alex Neil deal with any problems with the flat. I have been very happy with them, and would recommend them to anyone! Owen and Lucia have been extremely helpful and supportive, you don't get this kind of customer service anywhere else....
read full review
Was this helpful? Yes
Nov 22,2016
Minithumbup
Lucia Ludwig
Owen Setter
By:
Nov 22,2016
3 people found
this helpful
I would like to thank you for Alex Neil Surrey quays branch especially from Lucia , Owen and Jordan. The team are provided very helpful altitude. The professionalism started from day one with the procedure of my contract. Just making me felt I been taken care of.During my stay if any problems raised in the flat They will arrange right away.Much appreciated ....
read full review
Comment on agent fees
For me I found it a bit dear but having said that because it's in the centre everything cost more so it's fair deal with such services.
Was this helpful? Yes
By: David Hatch
Nov 22, 2016
View all comments (1)
Dear 'Alexander' Thank you for adding this review, I was pleased to read about your experiences and we are glad you enjoyed your new tenancy. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 18,2016
Minithumbup
By:
Nov 18,2016
2 people found
this helpful
Relocating from Germany is already stressful, finding a property long distance even more. Jordan organised promptly (with a friend of us living in London) a virtual viewing of the property and made it possible for us to have a first virtual viewing at the house. He answered right away and happily coordinated with our friend the meeting and then managed our letting offer. All promptly and with excellent service. Alexandra has been AMAZING in every single way. She has been managing all the back ...
read full review
Was this helpful? Yes
By: David Hatch
Nov 18, 2016
View all comments (1)
Dear 'Alexandra & Jordan' Thank you for taking your time to leave such a positive review, in regards to your experiences with Jordan and Alexandra. We hope you enjoy your new home and we look forward to offering many future services. Kind regards David Hatch, Director. ...
Nov 09,2016
Minithumbup
Owen Setter
By:
Nov 09,2016
2 people found
this helpful
Owen Setter is helpful and deals things professionally, resolve any concerns if arise. Great Total Experience and pleasure to deal with them....
read full review
Comment on agent fees
Fees is fair for the service provided.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
View all comments (1)
Dear 'S Shaikh' Thank you for taking your time to add your comments about Owen. I was very pleased to read about your experiences and was very pleased with the services he has provided you. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Jordan has been professional at all times and provided an efficient service, without any delays or problems. I would be happy to deal with him again....
read full review
Comment on agent fees
As expected.
Was this helpful? Yes
By: David Hatch
Oct 25, 2016
View all comments (1)
Dear Mr 'Barry Crompton' Thank you for taking your time to add this review. I was pleased to read about your experiences with Jordan and we look forward to progressing your agreed sale. Thank you for your continued custom, kind regards David Hatch, Director. ...
Oct 20,2016
Minithumbup
Owen Setter
By:
Oct 20,2016
1 people found
this helpful
I have been with Alex Neil just over 2 years and I have been looked after as a tenant. They always respond to my queries within a acceptable time frame and sorted all our issues. thanks for everything Owen....
read full review
Was this helpful? Yes
By: David Hatch
Oct 20, 2016
View all comments (1)
Dear 'Erol' Thank you for adding this kind review about the services offered by Owen, I am pleased you enjoyed being a tenant of ours and we look forward to many future dealings, kind regards David Hatch. Director ...
Oct 13,2016
Minithumbup
Owen Setter
By:
Oct 13,2016
1 people found
this helpful
We have been using this agency for two years. We have been very happy with the service they provided dealing in a timely manner with all the requests we had during this time...
read full review
Was this helpful? Yes
By: David Hatch
Oct 13, 2016
View all comments (1)
Dear Rose, Thank you for taking your time to add this review. I was very pleased to read about your experiences with Owen and his Property Management team. We are glad you enjoyed your tenancy and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 07,2016
Minithumbup
By:
Sep 07,2016
1 people found
this helpful
Mauro has been very helpful for assisting the whole procedure. 7 star service!!! Lucky to have him as my agent. Annyta...
read full review
Was this helpful? Yes
By: David Hatch
Sep 08, 2016
View all comments (1)
Dear Annyta, Thank you for adding this review. I was very pleased to read about your experiences. We hope you enjoy your new tenancy and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 06,2016
Minithumbup
By:
Sep 06,2016
2 people found
this helpful
Mauro carried out a very professional re-letting of the property, and was very comprehensive in his work and service, he ensured that all aspects of the letting were carried out...
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Sep 06, 2016
View all comments (1)
Dear Tim, Thank you for taking your time to add this review. I was very pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director ...
Sep 04,2016
Minithumbup
By:
Sep 04,2016
2 people found
this helpful
Mauro was very helpful indeed during the whole process. He showed great customer service throughout the process thus making the whole stressful situation for me and my family easy and hassle free. Great agent :D...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Sep 06, 2016
View all comments (1)
Dear Mr Ahmed, Thank you very much for your kind review about Mauro, I am pleased you enjoyed his services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Aug 30,2016
Minithumbup
Kamen Kiryakov
By:
Aug 30,2016
0 people found
this helpful
Our thanks to Kamen Kiryakov for all his help. He was very professional, and answered all our questions in a timely manner. We appreciated the fact that he was always available when we needed him....
read full review
Comment on agent fees
Higher than other agencies but we have received good service.
Was this helpful? Yes
By: David Hatch
Aug 30, 2016
View all comments (1)
Dear 'Diana' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Kamen. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Aug 29,2016
Minithumbup
By:
Aug 29,2016
2 people found
this helpful
Lisa was very polite and professional over the phone she helped with all the small but annoying issues we had in our flat when we moved in....
read full review
Comment on agent fees
The fees a bit high but totally worth it for the service you get!
Was this helpful? Yes
By: David Hatch
Aug 30, 2016
View all comments (1)
Dear 'Miri01' Thank you for leaving this review, I was very pleased to read about your experiences with Lisa and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director. ...
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,200
  • Max: £720,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 1 156 9 54 1 103 1 6 2
Kamen Kiryakov Kamen Kiryakov
Property Consultant
12 reviews

About Kamen I am a customer service professional with a passion for sales and experience gained from hospitality and product management, operations and marketing. These combined skills help me excel at my role an View full profile
Owen Setter Owen Setter
Residential Services Manager
32 reviews

About Owen I joined Alex as a Property Manager in 2011 with experience of working in property in South West London. I strive to offer superb customer service and to be a friendly, professional and reliable aid t View full profile
Gilbert Francoise Gilbert Francoise
Branch Manager
8 reviews

About Gilbert I've been in the property industry for 16 years having joined Alex Neil in early 2003 as a lettings negotiator. After progressing through the ranks, I've held various senior management positions and a View full profile
Lucia Ludwig Lucia Ludwig
Property Co-ordinator
6 reviews

About Lucia I am a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise customers by doing something above and beyond their expectations. Having worked in customer s View full profile
Dejon Anaughe Dejon Anaughe
Property Consultant
2 reviews

About Dejon Following my Telesales and Consultancy experience, I have learned that customers wants and needs are essential in completing a job as efficiently as possible, I pride myself in getting things right th View full profile
Shaun Marcelle Shaun Marcelle
Property Consultant
2 reviews

About Shaun I have great attention to detail in aiding clients with my knowledgeable background in property photography. Not only do I offer invaluable advice on how to take a great eye catching property photo, I View full profile
Carly Murray Carly Murray
Property Consultant
0 reviews

About Carly I have been working as an estate agent for three years and I consider myself to have good knowledge within the property sector. I pride myself on attention to detail, a positive personality, and a can View full profile
Camilla Akers Camilla Akers
Property Consultant
1 reviews

About Camilla Much of my work has involved customer service skills and sales. I am a highly motivated young woman who prides myself on being professional, efficient and proactive. I thrive on new challenges and ach View full profile
Claudette Shay Claudette Shay
Customer Service Advisor
0 reviews

About Claudette As a recent graduate and a 'newbie' to this profession, Alex Neil and their warm and inviting team has taken me under their wing and are helping me to develop my skills professionally and personally. View full profile
Hannah Critchlow Hannah Critchlow
Property Consultant
0 reviews

About Hannah After recently relocating to London, I was looking to pursue a career as an estate agent.. Being with a company like Alex Neil I am able to develop my career in the property industry, and working in t View full profile
Nathan May Nathan May
Property Consultant
1 reviews

About Nathan After recently moving to London from Australia, I chose to start my career with Alexneil. After five years of extensive experience within the hospitality industry, it was time for a change of pace. I View full profile
Ronald Becerra Moreno Ronald Becerra Moreno
Customer Service Advisor
0 reviews

About Ronald My early career formed within the housing and construction industry moving into hospitality where I shaped my interpersonal skills. More recently I worked in politics, where I gained a lot of tran View full profile

Job vacancies

Please see a list of jobs available
Estate Agent
East London -
Sales / Lettings Negotiator - Alex Neil Estate Agents - London E14 - On Target Earnings £30,000 - £35,000 +

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.