Smart Homes
5/5, 1535 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ... show more Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.

Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.

Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £26,000 £26,995,000
Lettings 98% 99% £450 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
246 2 112 5 695 12 399 13 46 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Fantastic customer service, I didn't need to contact them once. ......”

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Jul 27,2015
Minithumbup
Helen
By: 'Gary'
Jul 27,2015
1 people found
this helpful
Fantastic customer service, I didn't need to contact them once. They contacted me at least twice a week to let me know the progress of the sale and if there was an issue, they took the responsibility to sort things out. They even contacted us ...
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Comment on agent fees
Great value for money
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“We sold and purchased a property with Smart Homes. They ......”

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Jul 21,2015
Minithumbup
Helen
By: 'Rebecca'
Jul 21,2015
1 people found
this helpful
We sold and purchased a property with Smart Homes. They have been fantastic throughout & have kept us up to date with every aspect of our sale & purchase. Our property had been on the market ten months with a different estate agent & had not sold. Once ...
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“Did what it said on the box! Prompt, polite service ......”

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Jul 02,2015
Minithumbup
By: 's25mjohnson'
Jul 02,2015
1 people found
this helpful
Did what it said on the box! Prompt, polite service - found a great tenant at a really good rent. Slight teething problems with rent payment sorted out quickly without fuss. All good now!...
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“Great Service and very efficient from start to finish. All ......”

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Jun 29,2015
Minithumbup
Jamie Smart
Helen
By: 'Dave'
Jun 29,2015
1 people found
this helpful
Great Service and very efficient from start to finish. All of my dealings with Smart Homes have been hasstle free....
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“Senka was most helpful and advised us in every respect ......”

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Jun 04,2015
Minithumbup
By: 'Stephen'
Jun 04,2015
1 people found
this helpful
Senka was most helpful and advised us in every respect - in order for us to secure the 'Let' Studio Flat we wanted. I would highly recommend using Smart Homes...
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Comment on agent fees
Really reasonable
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“This is the first time I had any dealings with ......”

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Jun 03,2015
Minithumbup
By: 'John'
Jun 03,2015
0 people found
this helpful
This is the first time I had any dealings with Smart Homes. Their Letting Negotiator called Senka was very professional in her approach, give accurate information and very proactive in completing the letting agreement. Overall I was very impressed with their service....
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“As a landlord no longer in the area, I am ......”

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May 22,2015
Minithumbup
By: 'Chris'
May 22,2015
1 people found
this helpful
As a landlord no longer in the area, I am happy to leave things to the Smart Homes team, safe in the knowledge they will take care of things sensibly and pragmatically. Quick to find suitable tenants and provide sound advice on an ongoing basis....
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“An excellent service from start to finish. Jamie's Smart was ......”

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May 22,2015
Minithumbup
Jamie Smart
Helen
By: 'Jo'
May 22,2015
1 people found
this helpful
An excellent service from start to finish. Jamie's Smart was our initial point of contact when he valued our house. He was professional yet approachable with a relaxed manor. Helen was brilliant during the sale process, she kept us up to date weekly and had ...
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“Viewings were always arranged with little fuss and always accompanied. ......”

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Apr 28,2015
Minithumbup
Helen
Jamie Smart
By: 'Olivia'
Apr 28,2015
1 people found
this helpful
Viewings were always arranged with little fuss and always accompanied. After the sale of the property we have been given regular updates but above all, fantastic customer service from Helen. She quickly got to know us and made the process as stress free as possible!...
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“Great to find an estate agent that is on the ......”

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Apr 23,2015
Minithumbup
Jamie Smart
Helen
By: 'Ian'
Apr 23,2015
1 people found
this helpful
Great to find an estate agent that is on the ball and totally understands the requirement to liaise and inform throughout the sales process. Would thoroughly recommend the company to anyone requiring a professional estate agency service in the Shirley area...
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“The service from evaluation to completion has been amazing, I ......”

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Apr 22,2015
Minithumbup
Helen
Joshua
By: 'Poppet'
Apr 22,2015
1 people found
this helpful
The service from evaluation to completion has been amazing, I could not ask for better. Weekly communication with updates and support. All members of staff are approachable and friendly, no question was ever too small. Smart made the whole process easy and understandable. I could ...
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“I met with josh Field at a new property in ......”

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Mar 26,2015
Minithumbup
Joshua
By: 'Josh'
Mar 26,2015
1 people found
this helpful
I met with josh Field at a new property in B94, he was courteous and on time! we chatted about the property I was viewing and I asked him to furnish me with some answers to my questions. He emailed me back later that day ...
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“Extremely conscientious and hard working staff. Very pro-active in what ......”

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Mar 26,2015
Minithumbup
By: 'DRB'
Mar 26,2015
0 people found
this helpful
Extremely conscientious and hard working staff. Very pro-active in what was at times a difficult sale. Regular weekly updates even if nothing to report. Consistently cheerful and very helpful....
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“At the beginning of March this year I contacted Smart ......”

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Mar 24,2015
Minithumbup
By: 'Julie'
Mar 24,2015
0 people found
this helpful
At the beginning of March this year I contacted Smart Homes at their Dickens Heath office as I wished to let my apartment which is in the local area. I dealt with Senka Dragicevic who was extremely efficient and very helpful explaining the process in ...
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“Smart Homes had a buyer in mind before the board ......”

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Mar 18,2015
Minithumbup
Helen
By: 'Lynnette'
Mar 18,2015
0 people found
this helpful
Smart Homes had a buyer in mind before the board went up and it was advertised. The first person that viewed gave us the asking price. We wanted a quick completion and we found Helen to be very helpful when dealing with queries and always ...
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“We have used Smart Homes for a number of years ......”

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Mar 16,2015
Minithumbup
By: 'Mr'
Mar 16,2015
0 people found
this helpful
We have used Smart Homes for a number of years as letting agents for our property, and they have always been excellent in choosing tenants for us. They have also responded quickly and professionally to any queries or problems we have had. Inspections of the ...
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Comment on agent fees
Very good
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“We bought our property using Smart Homes in Shirley and ......”

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Mar 10,2015
Minithumbup
Helen
By: 'Gemma'
Mar 10,2015
0 people found
this helpful
We bought our property using Smart Homes in Shirley and we found their service fantastic. Everybody in the office were very helpful, especially Helen Sizer, who went above & beyond to help us. We would really recommend their service to prospective buyers....
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“We have had a few dealings with smarthomes as we ......”

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Feb 25,2015
Minithumbup
Jamie Smart
By: 'Katie'
Feb 25,2015
0 people found
this helpful
We have had a few dealings with smarthomes as we bought our first home with them then sold with them too. I can not speak highly enough of all the team at smart homes they sold our property in just 6 days and have been fantastic ...
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“I bought a property in Shirley area through smart homes ......”

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Feb 19,2015
Minithumbup
Helen
By: 'Raja'
Feb 19,2015
0 people found
this helpful
I bought a property in Shirley area through smart homes and highly impressed by the level of service and follow up provided by Helen Sizer and the team. I was looking for a suitable home in shirley since 2013. I always found staff at Smart Homes ...
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“I recently decided to buy a property in Shirley when ......”

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Feb 09,2015
Minithumbup
Joshua
Helen
By: 'Julia'
Feb 09,2015
0 people found
this helpful
I recently decided to buy a property in Shirley when I relocated from my home in Essex. I was strange to the area so I was visiting for a few days and in order to get the maximum viewings Josh helped in organising the appointments ...
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“The sale took a very long time due to the ......”

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Feb 06,2015
Minithumbup
Helen
By: 'Hassan'
Feb 06,2015
0 people found
this helpful
The sale took a very long time due to the buyer issues in getting a mortgage. Smart Homes updated me every week on the status of the sale and pushed hard to get this completed....
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“Our experience with Smarthomes was an extremely positive one. Everyone ......”

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Feb 03,2015
Minithumbup
Helen
By: 'Rita'
Feb 03,2015
0 people found
this helpful
Our experience with Smarthomes was an extremely positive one. Everyone there was very professional and helpful and if they said they were going to do something they did it without fail. They never left you waiting about for calls, if they didn't have an answer ...
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“Me and my partner have for the first time rented ......”

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Jan 28,2015
Minithumbup
By: 'Lauren'
Jan 28,2015
0 people found
this helpful
Me and my partner have for the first time rented a property and we chose smart homes as the property we fell in love with was with them. The staff within smart homes including Senka and Hannah have been genuinly very helpful and polite throughout ...
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Comment on agent fees
I think the bond fee was a little expensive (month and a half) for a 2 bed apartment but this is the least as our worries as we got what we wanted thats the most important thing.
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“Helen Sizer has been brilliant at keeping me up to ......”

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Jan 23,2015
Minithumbup
Helen
By: 'A'
Jan 23,2015
0 people found
this helpful
Helen Sizer has been brilliant at keeping me up to date with everything, without her input the whole process could have been very stressful. The communication channel is permanently open. Would definetely recommend Smart Homes....
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Comment on agent fees
Of course we would all like lower fees, would prefer fees linked to the sale price i.e. to work like stamp duty
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“From offer to completion took 6 months as purchaser used delaying ......”

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Jan 23,2015
Minithumbup
Helen
By: 'Helen'
Jan 23,2015
0 people found
this helpful
From offer to completion took 6 months as purchaser used delaying tactics to try to reduce price of sale. Throughout Helen Sizer and her team provided us with positive weekly updates and reduced the stress levels of us having to deal with the purchaser. Helen was ...
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“Gill showed us around the property on both our first ......”

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Jan 20,2015
Minithumbup
By: 'Hannah'
Jan 20,2015
0 people found
this helpful
Gill showed us around the property on both our first and second viewing, she was very honest and helpful. She advised us the pro's and con's of the property, which we were grateful for as it didn't feel like she was trying to push the ...
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“Absolutely fantastic service, made the whole process very easy as ......”

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Jan 16,2015
Minithumbup
By: 'emily'
Jan 16,2015
0 people found
this helpful
Absolutely fantastic service, made the whole process very easy as we are first time buyers and kept us up to date all the time. Would certainly recommend and use again....
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“After a difficult few months with buyers backing out Smart ......”

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Dec 27,2014
Minithumbup
By: 'Joanna'
Dec 27,2014
0 people found
this helpful
After a difficult few months with buyers backing out Smart Homes were wonderful. Put my property straight back on the market and it was sold again in a few weeks. I couldn't have asked for better service. Always kept me up to date with the ...
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“Smart Homes are, in my opinion, a 'Smart Team' from ......”

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Dec 09,2014
Minithumbup
Helen
By: 'Tracey'
Dec 09,2014
2 people found
this helpful
Smart Homes are, in my opinion, a 'Smart Team' from beginning to end. We have just moved both selling and buying via Smart Homes (for the second time). The service provided throughout the whole process exceeds expectations of a Selling Agent and is professional, friendly, ...
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“Dealt with Smart Homes over the last few years and ......”

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Dec 08,2014
Minithumbup
By: 'Charles'
Dec 08,2014
1 people found
this helpful
Dealt with Smart Homes over the last few years and Sarah Jenkins for several years. I found all the staff their to be well trained, professional and prepared to go the extra mile. You can tell they have a smile on their faces when they ...
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Comment on agent fees
Very pragmatic level of fee
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents

Awards won by Smart Homes

Regional Awards won by Smart Homes

Individual Branch Awards

Solihull, B90

Solihull, B90



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