97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1535Featured Review
a
reviewed by 'Mohammed'
20th Oct 2024
reviewed by 'infinity'
17th Oct 2024
reviewed by 'Harmeet'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 695 | 12 | 399 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Mar 15,2016
Mar 15,2016
2
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The service given by everyone we were involved with at Smart Homes was excellent. From the initial meeting to value the property & the advice on how best to market it by Jamie Smart was just as we had been advised. The attention to detail, the ...
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Comment on agent fees
Very good value for money.
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Mar 14,2016
Mar 14,2016
2
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Having recently used Smart Homes to both sell and by a home I could not be more pleased with the service they give. Nothing was too much trouble always went the extra mile. Every member of the team always helpful and friendly. My special thanks ...
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Comment on agent fees
Their fees were very fare.
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Mar 11,2016
Mar 11,2016
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I appointed Smart Homes as my estate agents in October 2015 to sell my home and the service that I received from beginning to end was nothing less than 1st class. Jamie Smart was very professional and realistic with regards to the value of my property ...
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Good
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Mar 10,2016
Mar 10,2016
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Helen has been our principal point of contact throughout and has ensured that the transaction has proceeded efficiently - keeping us fully informed at every stage, in a friendly and courteous manner....
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Mar 10,2016
Mar 10,2016
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Perfect service, and always reactive!
Senka helped us with the whole process and managed everything to be repaired/arranged for us to enjoy our new experience in UK.
Thank you again, We are happy that we have made a smart choice with Smart Homes.
K & ...
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Comment on agent fees
Reasonable agents fees.
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Mar 07,2016
Mar 07,2016
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I bought through Smart Homes, and found them very efficient, easy to talk to, and quick to react. I would highly recommend Smart Homes....
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Feb 26,2016
Feb 26,2016
1
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Quick, easy, friendly, supportive and I strongly recommend them. Always have time to listen and advise. Thank you very much!...
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Comment on agent fees
N/A we were buyers
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Feb 19,2016
Feb 19,2016
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Smart homes have been a wonderful company to use for the sale of my mothers house. They have helped us through what has been a very emotional event. My mother was widowed recently and made the tough decision to start a new by moving house ...
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Comment on agent fees
The agents fee's are very fair for smart homes and clearly set out and explained right from the off. I would use them again in the future and recommend them to family and friends.
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Feb 14,2016
Feb 14,2016
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Senka at Smart Homes was a pleasure to deal with, being informative, efficient and enthusiastic to provide the best service. Her positive attitude, and knowledge of the market was reassuring, and gave us a huge amount of confidence in using Smart Homes as our Letting ...
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Comment on agent fees
Slightly lower than the competition. Another important factor.
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Feb 05,2016
Feb 05,2016
1
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Joshua helped sell our property ensuring it was on right move very quickly and help sell our property in 6 days. We had difficulties with our solicitor and Helen helped ease the pressure on the sale side ensuring communication and proceedings chased and updated to us ...
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Comment on agent fees
Good
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Jan 23,2016
Jan 23,2016
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Senka Dragicevic and Tracey Roberts were both kind, pleasant, knowledgeable, helpful and went the extra mile to help me secure a tenant for my property. In my opinion, Senka's award was very well deserved, for the second year running. Smart Homes' fees are very reasonable ...
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Comment on agent fees
Reasonable fees for an excellent service
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Dec 24,2015
Dec 24,2015
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This has been a difficult sale without Emma's proactive sales chasing and persistence I do not think the sale would have completed without her help. I would highly recommend Smart Homes to anyone selling their home, all of the staff are very pleasant to deal ...
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Dec 21,2015
Dec 21,2015
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Senka gave me useful advice as to what to do and not to do to the flat before offering for rent. Property details were on the website and emails sent out within hours of me signing up as a landlord. Kept me informed as to ...
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Dec 21,2015
Dec 21,2015
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Smart homes provided an excellent service. The staff all were professional and helpful. In particular Senka was brilliant and always accomadating. The staff are all friendly , caring and ready to go the extra mile. I havel let one property with smart homes, due to their ...
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Dec 10,2015
Dec 10,2015
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Helen always went the extra mile, and whilst she wasn't selling my property without any doubt without her input this sale wouldn't have gone through, there were so many problems with the lease and I couldn't get all the information from my own solicitor she ...
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Dec 07,2015
Dec 07,2015
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Smart Homes were extremely professional, helpful and would definitely use them in the future. Helen was fantastic, she provided invaluable help and advice throughout the process, always getting back with answers on time and following up proactively. Often working late, nothing was too much trouble ...
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Dec 07,2015
Dec 07,2015
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Smart Homes provided an excellent service. Our search for the right home has taken a few attempts and throughout Smart Homes always found us buyers quickly and worked hard to iron out the queries that crop up in the house buying process. Helen has been ...
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Dec 04,2015
Dec 04,2015
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I was recommended this company after having 3 sales fall through with Dixons on a house in Yardley. Smart Homes were very professional and managed to achieve very close to my asking price. Josh Field in particular, deserves special praise, for his tenacity and dedication....
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Nov 30,2015
Nov 30,2015
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we are first time buyers, the staff at Smart Homes were very helpful, nothing was to much trouble. we would recommend Smart Home and will be using them when we come to sell our property....
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Nov 24,2015
Nov 24,2015
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Helen has been instrumental from day one on the sale of my house. Her sheer determination, enthusiasm and co-operation is a true asset for your company...
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Nov 24,2015
Nov 24,2015
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Whilst on the face of things this was going to be a straightforward sale it turned out to be far from. My property was on the market for 13 months and it was due to the proactive efforts of the office staff that a buyer was ...
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Nov 03,2015
Nov 03,2015
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Senka has been a star through our process of renting this property she managed to get everything sorted in a week! She is such a lovely women and I'm really pleased with all the help I've received and how quickly she has managed to sort ...
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Sep 29,2015
Sep 29,2015
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Smart Homes are currently managing the letting on our house.
Senka came out to visit our home and advised us on the what was achievable in todays current letting Market. it took some months to find a house to move to, during this period I ...
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Comment on agent fees
in my opinion money well spent for the whole experience, to be fast and completely stress free, and with the knowledge our home is going to be managed and treated as if it was one of there own personal homes.
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Sep 24,2015
Sep 24,2015
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The service we received from everyone at the company was 1st class.We got a fair valuation and they showed all the clients around.We had quite a difficult sale and was let down at the last minute by the buyer but the staff at ...
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Comment on agent fees
For the work the agent did for us i think the fee we paid was very fair.
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Sep 10,2015
Sep 10,2015
1
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I have sold my property through smart homes and have received a first class service from the first meeting through to completion
After having meaningful weekly updates from Jackie to the last few stressful days with timely updates and guidance from Helen, I've been very ...
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Aug 26,2015
Aug 26,2015
1
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Smart homes carried out a valuation on the house on the Wednesday and it was advertised the same week on the Friday. Senka kept me really informed of the viewings and provided feed back to me same day. The house was let within a few ...
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Comment on agent fees
I have took a managed service.
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Aug 21,2015
Aug 21,2015
1
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I was given clear concise advice and information on price and marketing. Updates on the progress of my sale were given weekly as arranged. All members of staff were professional, approachable and easy to speak to, in my view easing the whole process. I've used ...
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Aug 11,2015
Aug 11,2015
1
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I used Smart Homes to sell my previous property.
They were extremely helpful and thorough in all dealings and regularly chased the solicitors for outstanding information. They also kept me updated every step of the process.
This is the second time I have used Smart ...
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Jul 30,2015
Jul 30,2015
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Smart homes helped with the sale of my late fathers house . All the staff at the Shirley branch were very helpful and kept me updated through out the whole sale . I would have no issue using the company again ....
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Jul 30,2015
Jul 30,2015
1
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Smart Homes sold my Mom's bungalow in what were difficult times for our family. They were courteous, gave regular feedback and helped resolve problems fairly between us and the buyer....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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