Smart Homes
5/5, 1535 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ... show more Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.

Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.

Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £26,000 £26,995,000
Lettings 98% 99% £450 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
246 2 112 5 695 12 399 13 46 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

No Properties

“It was a pleasure to do business with Smart Homes. ......”

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Aug 01,2016
Minithumbup
Helen
By: 'Brunton'
Aug 01,2016
1 people found
this helpful
It was a pleasure to do business with Smart Homes. From the evaluation to the completion of sale. The team and notably Jackie and Helen were always helpful and curtious especially when it came to getting a damp report and a bit of plaster repair. ...
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Comment on agent fees
Fees very fair
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“Absolute pleasure to deal with. Emma and Helen were always ......”

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Aug 01,2016
Minithumbup
Helen
By: 'Richard'
Aug 01,2016
1 people found
this helpful
Absolute pleasure to deal with. Emma and Helen were always on hand to help with questions and made it a smooth transaction. Would highly recommend smart homes to buy or sell with....
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Comment on agent fees
Reasonable sale fee's
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“We sold our house through Smart homes and we found ......”

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Jul 31,2016
Minithumbup
By: 'Mr'
Jul 31,2016
1 people found
this helpful
We sold our house through Smart homes and we found them to be very professional. We were updated regularly throughout the process and would highly recommend them....
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Comment on agent fees
Reasonable fees for the great service that is provided
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“From the initial meeting with Jamie Smart to discuss our ......”

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Jul 29,2016
Minithumbup
Jamie Smart
By: 'Rod'
Jul 29,2016
1 people found
this helpful
From the initial meeting with Jamie Smart to discuss our house sale there was 'no contest' in making our decision to place our business with Smart Homes & was so thankful we did as they managed to sell our house in the first couple of days. ...
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Comment on agent fees
Agents Fees - good
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“We have today completed the sale of the property and ......”

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Jul 29,2016
Minithumbup
Helen
By: 'Mr'
Jul 29,2016
1 people found
this helpful
We have today completed the sale of the property and one of the thing I had my list for today was to say Thanks You to SmartHomes Team and write a review to share my Experience. Sale process, from start to finish was very well ...
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Comment on agent fees
Good, Very competitive
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“This is the second time I have used Smart Homes. ......”

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Jul 28,2016
Minithumbup
Jamie Smart
Helen
By: 'Graham'
Jul 28,2016
1 people found
this helpful
This is the second time I have used Smart Homes. I have found every member of staff courteous and professional. They endeavor to make the whole process as painless as possible. I would certainly recommend them....
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Comment on agent fees
Good
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“Overall I feel that Smart homes Solihull are a very ......”

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Jul 27,2016
Minithumbup
Helen
By: 'John'
Jul 27,2016
1 people found
this helpful
Overall I feel that Smart homes Solihull are a very professional company They dealt with my conveyancing with great understanding, and were extremely helpful,with very friendly staff especially Helen Sizer. I was in a long chain which took seven difficult months to come to ...
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“We have recently purchased a property through these agents and ......”

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Jul 23,2016
Minithumbup
Helen
Joshua
By: 'SamB'
Jul 23,2016
1 people found
this helpful
We have recently purchased a property through these agents and they were very helpful, promptly contacting solicitors/vendors whenever we had any queries....
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Comment on agent fees
n/a
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“Senka and the lettings team have provided me with fantastic ......”

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Jul 23,2016
Minithumbup
By: 'HPL'
Jul 23,2016
1 people found
this helpful
Senka and the lettings team have provided me with fantastic service to help co-ordinate improvements to my property (I'm overseas so I need help with tradesmen) and to secure a tenant immediately once the property was ready. Always friendly, helpful and responsive, nothing is ever ...
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Comment on agent fees
Fees are competitive
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“We decided to use Smart Homes to sell our home ......”

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Jul 21,2016
Minithumbup
Helen
By: 'Jay'
Jul 21,2016
0 people found
this helpful
We decided to use Smart Homes to sell our home as they provided the most realistic valuation and were thoroughly professional in comparison to other well known local estate agents. We had five viewings arranged for the first day and five offers. We must thank ...
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Comment on agent fees
Simple price structure and fair
Was this helpful? Yes

“We would definitely recommend Smart Homes. Without Helen's communication skills,......”

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Jul 21,2016
Minithumbup
Helen
By: 'The'
Jul 21,2016
0 people found
this helpful
We would definitely recommend Smart Homes. Without Helen's communication skills,positive attitude and attention to our chain our sale would not have been achieved. THANK YOU!!!...
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Comment on agent fees
Good
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“Smart Homes and their staff are fantastic and have looked ......”

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Jul 20,2016
Minithumbup
By: 'Sarah'
Jul 20,2016
0 people found
this helpful
Smart Homes and their staff are fantastic and have looked after me for over 3 years now. They work really hard to find the right people for my property and I highly recommend them...
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“We used this agent to buy a property successfully. Their ......”

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Jul 13,2016
Minithumbup
Helen
By: 'Simon'
Jul 13,2016
0 people found
this helpful
We used this agent to buy a property successfully. Their service was very excellent. Good arrangement on property viewing and keep updating the latest information from property marketing. Would not hesitate to use Smart Homes again....
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“All the staff are amazing from showing people round your ......”

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Jul 12,2016
Minithumbup
By: 'Lisa'
Jul 12,2016
0 people found
this helpful
All the staff are amazing from showing people round your home to selling it.They always keep you up to date with what's going on and even dealing with solicitors I couldn't have done it without all there help and support highly recommend...
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Comment on agent fees
Good
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“We were unfortunate enough to be involved in a difficult ......”

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Jul 08,2016
Minithumbup
Helen
By: 'Darren'
Jul 08,2016
0 people found
this helpful
We were unfortunate enough to be involved in a difficult chain; if it had not been for the empathy, professionalism and tenacity of both Helen and Jackie I think the whole thing would've fallen apart. This is even more impressive as they were not even ...
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“Helen has been of enormous help through one of the ......”

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Jul 04,2016
Minithumbup
Helen
By: 'Priti'
Jul 04,2016
0 people found
this helpful
Helen has been of enormous help through one of the most arduous processes that I have ever experienced. If it wasn't for Helen I would have given up a long time ago on purchasing a property that I really like! Helen is understanding and professional ...
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“Smart Homes have provided us with an outstanding service from ......”

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Jun 10,2016
Minithumbup
Helen
By: 'Felicity'
Jun 10,2016
1 people found
this helpful
Smart Homes have provided us with an outstanding service from the beginning to the end of our house sale. From the initial valuation by Paul to the hard work of Jackie and Helen once sold, we have been impressed by the friendliness, attention to detail ...
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Comment on agent fees
Competitive
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“I just purchased a shared ownership flat through Smart Homes, ......”

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May 31,2016
Minithumbup
Helen
By: 'Singh'
May 31,2016
1 people found
this helpful
I just purchased a shared ownership flat through Smart Homes, and all the staff I spoke to are very polite have time for you, Helen who looked after my purchase was brilliant. She was chasing solicitors and vendors for me and really made me feel ...
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Comment on agent fees
good
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“Can't praise this company enough. Finding my son a place ......”

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May 26,2016
Minithumbup
By: 'Varonel'
May 26,2016
1 people found
this helpful
Can't praise this company enough. Finding my son a place to live was always going to be a challenge because of his particular situation but Smart Homes looked after us all the way through. Very friendly, very professional and a pleasure to do business with. ...
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“I had a really straight forward selling experience with Smart ......”

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May 23,2016
Minithumbup
Jamie Smart
By: 'Sue'
May 23,2016
1 people found
this helpful
I had a really straight forward selling experience with Smart Homes. They were efficient, organised,honest and friendly. I was impressed with their service and received regular phone calls. Thank you all....
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Comment on agent fees
Agents fees were a little steep on the value on my property. I would prefer more of a sliding scale charge with lower value property being charged a slightly lesser rate.
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“From my initial enquiry regarding letting my property I have ......”

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May 19,2016
Minithumbup
By: 'Laura'
May 19,2016
1 people found
this helpful
From my initial enquiry regarding letting my property I have been impressed with the team at the Dickens Heath branch of Smart Homes. Senka took the time to clearly explain the letting options available and has kept me regularly updated throughout the letting process, quickly ...
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Comment on agent fees
Competitive
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“Fantastic selling and buying experience with these guys. Can't thank ......”

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May 19,2016
Minithumbup
Jamie Smart
By: 'Birdy30'
May 19,2016
1 people found
this helpful
Fantastic selling and buying experience with these guys. Can't thank them enough for making it an easy pleasant experience, keeping us informed at every stage. The valuation experience and photos taken were great and attracted lots of interest. The viewings were conducted in blocks for ...
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Comment on agent fees
Very good
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“We had a really pleasant house-buying experience with Smart Homes. ......”

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May 13,2016
Minithumbup
Helen
By: 'Jo'
May 13,2016
1 people found
this helpful
We had a really pleasant house-buying experience with Smart Homes. They were efficient, honest, organised, friendly and fair. I was impressed with how they kept things confidential and returned calls when they said they would. Thanks Smart Homes!...
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Comment on agent fees
N/A
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“Excellent work, brilliant staff! Very happy to work with Smart ......”

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Apr 30,2016
Minithumbup
By: 'Mr'
Apr 30,2016
1 people found
this helpful
Excellent work, brilliant staff! Very happy to work with Smart homes! Very professional & helpful. They sold our house but things did not progressed due to complications not caused by us. But once complications are resolved; we are looking forward to working with Smart Homes again ...
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Comment on agent fees
Very competitive
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“Great communication, calls always returned promptly. All members of staff ......”

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Apr 25,2016
Minithumbup
By: 'MPoulton'
Apr 25,2016
0 people found
this helpful
Great communication, calls always returned promptly. All members of staff I spoke with were polite and efficient. Senka found a selection of suitable tenants in next to no time and the turn around between initial enquiry and tenants moving in was much shorter than I ...
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Comment on agent fees
Fees seem in line with competitors
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“Excellent service: prompt responses to questions, and regular updates on ......”

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Apr 04,2016
Minithumbup
Helen
By: 'DCB'
Apr 04,2016
0 people found
this helpful
Excellent service: prompt responses to questions, and regular updates on offers and sales progress. Efficient call backs if not available when called....
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Comment on agent fees
OK
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“We would like to thank Helen, Gemma and Josh for ......”

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Mar 31,2016
Minithumbup
Helen
By: 'Kathryn'
Mar 31,2016
1 people found
this helpful
We would like to thank Helen, Gemma and Josh for all their help on the recent sale of our property and purchase of our new home. After many, many months of waiting, we finally completed just over a week ago!! Helen was fantastic at keeping ...
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Comment on agent fees
Happy with the fees
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“Great and professional experience with both branches in Dickens Heath ......”

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Mar 25,2016
Minithumbup
By: 'Katarina'
Mar 25,2016
0 people found
this helpful
Great and professional experience with both branches in Dickens Heath and Shirley, Solihull. Smart Homes has large portfolio of nice properties and great staff to help you find righ home for you. We recommend them for other clients....
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Comment on agent fees
Senka is simly amazing person and proffesional agent. She helped us to find solutions for our administrative problems connected with our arrival to area.She is possitive and always smiling and ready to help. We are lucky to rent from Smart Homes and work with Senka and her colleagues. Whole team is really proffesional and helpful.
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“Thanks to Helen, what set out as a straight forward ......”

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Mar 25,2016
Minithumbup
Helen
By: 'Abi'
Mar 25,2016
0 people found
this helpful
Thanks to Helen, what set out as a straight forward purchase, that went terribly wrong with complications, has completed. We are so grateful for the additional support given. It was above and beyond. Thank you Helen and team. Abi...
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Comment on agent fees
Good
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“The guys were great. From the moment that they first ......”

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Mar 18,2016
Minithumbup
By: 'Terry'
Mar 18,2016
2 people found
this helpful
The guys were great. From the moment that they first started to work on selling Mum's house, through organising experts and contractors to address concerns raised by purchasers survey, to negotiating and completing the sale. Professional, friendly, responsive - a smart move to go to ...
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Comment on agent fees
no issue
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents

Awards won by Smart Homes

Regional Awards won by Smart Homes

Individual Branch Awards

Solihull, B90

Solihull, B90



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