Shirley Solihull, Solihull, B90
5/5, 834 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Smart Homes - Visit Our Website

“Great to find an estate agent that is on the ......”

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Apr 23,2015
Minithumbup
Jamie Smart
Helen
By: 'Ian'
Apr 23,2015
1 people found
this helpful
Great to find an estate agent that is on the ball and totally understands the requirement to liaise and inform throughout the sales process.

Would thoroughly recommend the company to anyone requiring a professional estate agency service in the Shirley area
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Opening Hours
Address

Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £26,000 £26,995,000
Lettings 100% 99% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 0 27 1 487 6 236 7 17 1
Areas covered
  • B90
  • B14
  • B28
  • B13
  • B91
  • B47
  • B92
  • B93
  • B94
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

No Properties

“Recieved top class service from Helen Cole wh......”

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Apr 29,2021
Minithumbup
Helen
By: 'Manjinder'
Apr 29,2021
0 people found
this helpful
Recieved top class service from Helen Cole when buying our property from a Smart Homes vendor. There were plenty of challenges along the way with this purchase but Helen was brilliant throughout. She would keep me up to date with all conversations weekly demonstrating excellent ...
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“Helen from the Sales progression team at Smar......”

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Apr 29,2021
Minithumbup
Helen
By: 'A'
Apr 29,2021
0 people found
this helpful
Helen from the Sales progression team at Smart Homes have been really helpful during the whole conveyance process. She was able to liaise between the vendor, the buyer and both solicitors to facilitate the whole process. My conservative estimate is the conveyance process was shortened ...
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“I received help and support during my sale fr......”

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Apr 29,2021
Minithumbup
Helen
By: 'Christine'
Apr 29,2021
0 people found
this helpful
I received help and support during my sale from aHelen and other members of the team. The whole process was challenging due to COVID and an illness I had forcing a sale cancellation but the team continued to do their best despite the challenges....
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“Helen Cole has been fantastic throughout our ......”

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Apr 29,2021
Minithumbup
Helen
By: 'Lauren & Tom'
Apr 29,2021
0 people found
this helpful
Helen Cole has been fantastic throughout our first time buying a property. Her friendly personality has made this process a lot less stressful. All queries we had were answered quickly and we were updated on a regular basis so we felt little need to chase ...
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“Brilliant experience...”

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Apr 29,2021
Minithumbup
Helen
By: 'Alex'
Apr 29,2021
0 people found
this helpful
Helen was brilliant throughout our buying experience. As first time buyers we were clueless to the process and Helen made us feel very at ease, kept us up to date consistently and was very helpful throughout....
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“I would recommend Smart Homes to everyone!I......”

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Apr 29,2021
Minithumbup
By: 'Lauren'
Apr 29,2021
0 people found
this helpful
I would recommend Smart Homes to everyone! I am both a landlord with Smart Homes lettings department as well as recently securing an onward purchase through them. The team are by far the most knowledgeable and 'customer focused' then the other agents I have been ...
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“Great service, lovely staff....”

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Apr 29,2021
Minithumbup
Louise
Helen
By: 'Michelle'
Apr 29,2021
0 people found
this helpful
Good afternoon. Smart Homes was recommended to us but also knowing the quick sale of properties in our area. We had the Director Jamie Smart value our property and he was spot on with the sale price. We had constant communication throughout with Louise Lane ...
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“Throughout my stressful and complicated sale ......”

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Apr 29,2021
Minithumbup
Helen
By: 'Margaret Reynolds'
Apr 29,2021
0 people found
this helpful
Throughout my stressful and complicated sale transaction Helen Cole was extremely helpful, professional and efficient. Without her assistance I believe I would not have succeeded in bringing the transaction to a successful completion. I would highly recommend Helen and indeed all the staff at Smart ...
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“Buyer...”

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Apr 29,2021
Minithumbup
Helen
By: 'Anna'
Apr 29,2021
0 people found
this helpful
Helen was very helpful when purchasing our home, we would highly recommend using smart homes. Nothing was too much trouble...
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“Helen was very professional and highly proact......”

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Apr 29,2021
Minithumbup
Helen
By: 'P'
Apr 29,2021
0 people found
this helpful
Helen was very professional and highly proactive throughout the whole journey. She chased across the chain to provide regular updates and she always returned calls/emails promptly. We would highly recommend Smart Homes based on our experience with them!...
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“Helen Cole has been fantastic throughout my j......”

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Apr 28,2021
Minithumbup
Helen
By: 'jenny'
Apr 28,2021
0 people found
this helpful
Helen Cole has been fantastic throughout my journey,which has been a rollercoaster. Helen has provide constant support, phoned when she said she would and worked over to ensure we were kept updated . I can not say Thank You enough. I strongly recommend Helen and ...
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“The people who work at Smart Homes are kind and helpful...”

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Apr 27,2021
Minithumbdown
By: 'Alessandro'
Apr 27,2021
0 people found
this helpful
The people who work at Smart Homes are something else. Always kind, cordial, helpful and seemingly always going out of their way to make the experience easier for you. They are not opposed to giving you honest advice and you can tell that being as ...
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“I would just like to say how impressed I have......”

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Apr 27,2021
Minithumbup
Helen
By: 'Siobhan'
Apr 27,2021
0 people found
this helpful
I would just like to say how impressed I have been with the service provided by Helen, she really has gone above and beyond for us, keeping us up to date and checking in with us and making sure we have been completely happy along ...
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“We bought and sold with Smart Homes again aft......”

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Apr 27,2021
Minithumbup
By: 'Mrs'
Apr 27,2021
0 people found
this helpful
We bought and sold with Smart Homes again after doing the same thing 7 years ago. Once again service was well priced, expertly arranged and we were kept informed at all times. Gemma and crew are a great team. Would not hesitate to recommend them over ...
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“Have used Smart Homes three times now to sell......”

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Apr 24,2021
Minithumbup
Debbie
Jamie Smart
By: 'A Reville'
Apr 24,2021
0 people found
this helpful
Have used Smart Homes three times now to sell three different properties. Every time there valuation has been spot on not the cheapest or too expensive. Each time Jamie Smart has valued the properties and explained the current market in that area ,this knowledge off ...
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“Excellent support and communications...”

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Apr 23,2021
Minithumbup
Gemma
By: 'Gary Neil Dickenson'
Apr 23,2021
0 people found
this helpful
Excellent support and communications to make a normally very stressful process very smooth and simple. Thank you very much. I would recomend Smart Homes to everyone....
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“Gemma kept me completely up to date from the ......”

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Apr 23,2021
Minithumbup
Gemma
By: 'Rob Morgan'
Apr 23,2021
0 people found
this helpful
Gemma kept me completely up to date from the word go on my purchase, constantly chasing for updates from all parties involved...
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“I have no hesitation in recommending Smart Ho......”

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Apr 21,2021
Minithumbup
Helen
Jamie Smart
By: 'Keith'
Apr 21,2021
0 people found
this helpful
I have no hesitation in recommending Smart Homes for the professional way they handled the sale and purchase of my property. In particular, I would like to mention Helen who continually kept me informed of developments....
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“Recently used Smart Homes who were the agents......”

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Apr 21,2021
Minithumbup
Helen
By: 'Peter'
Apr 21,2021
0 people found
this helpful
Recently used Smart Homes who were the agents on both my sale and purchase. Extremely effective communication from Helen who regularly kept me up to date with weekly calls. Very friendly, would highly recommend....
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“Smart Homes were the agent selling the proper......”

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Apr 19,2021
Minithumbup
Debbie
By: 'Clare'
Apr 19,2021
0 people found
this helpful
Smart Homes were the agent selling the property I bought, and Debbie was great in pushing through a complicated chain and keeping everyone involved up to date with the transaction. Buying and selling property can be stressful, and can be made worse if lines of ...
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“Excellent service...”

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Apr 07,2021
Minithumbup
Helen
By: 'Michael'
Apr 07,2021
0 people found
this helpful
I bought my property through Smart Homes recently and found them professional, responsive and easy to deal with. Staff were proactive and helpful and very responsive to any questions I raised. Helen Cole handled the purchase in a friendly and professional manner. I would recommend ...
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“Many thanks for a straight forward purchase ......”

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Apr 06,2021
Minithumbup
Helen
By: 'Min'
Apr 06,2021
0 people found
this helpful
Many thanks for a straight forward purchase in these corona chaos times. I have just completed on a house purchase from Smart Homes. The time it took was very efficient. All of the team were very friendly and helpful. In particular i would like to ...
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“Excellent service throughout...”

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Mar 31,2021
Minithumbup
By: 'Paul'
Mar 31,2021
0 people found
this helpful
Excellent service throughout, from initial valuation visit to after sales service and completion. Property sold for 99% of listed price, which was higher than other agents suggested the property should be listed at....
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“Excellent!...”

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Mar 30,2021
Minithumbup
Helen
By: 'Elaine'
Mar 30,2021
0 people found
this helpful
Never needed to chase up on progress as we were contacted at least once a week with updates. They handled all viewings for us and gave sound advice on valuation. Helen Cole who looked after the sale for us acted in our best interests at ...
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“The whole team have provided us with a a prof......”

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Mar 27,2021
Minithumbup
Emma
Trevor
By: 'Iain'
Mar 27,2021
0 people found
this helpful
The whole team have provided us with a a professional, friendly and speedy service. Right from the valuation visit, through preparation and posting of the marketing material; the ability to get the right viewers interested and viewings arranged to be convenient tor us; and feedback ...
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Staff picture Helen
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Staff picture Emma
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Staff picture Gin
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Staff picture Gemma
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Staff picture Louise
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Staff picture Louise
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Staff picture Debbie
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Staff picture Trevor
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Staff picture Laura
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Staff picture Martin
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9:56 AM 02/10/2017 by emma daffurn

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Branch - Shirley Solihull, Solihull, B90