82% sales valuation accuracy
93% sales fee satisfaction
85% lettings valuation accuracy
56% lettings fee satisfaction
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Latest Reviews
View all Reviews 102
1st Mar 2023
reviewed by 'Susan'
1st Feb 2023
reviewed by 'Jules'
19th May 2021
reviewed by 'Deirdre'
6th Apr 2021
reviewed by 'Rachel'
31st Mar 2021
reviewed by 'Laura'
14th Feb 2021
reviewed by 'Ewan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 93% | £48,000 | £350,000 |
| Lettings | 85% | 56% | £450 | £1,105 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 2 | 2 | 5 | 40 | 7 | 13 | 4 | 4 | 14 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rook Matthews Sayer Branches (view all 18)
Jun 19,2014
Jun 19,2014
7
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this helpful
this helpful
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have ...
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Jan 15, 2019
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David Machin was very rude and non professional. He has the lowest minimum manners. I am surprised why this firm has such a rude man Let alone a manager ...
May 22,2014
May 22,2014
7
people found
this helpful
this helpful
Sandra Bennett and her team of students were terrible to deal with. I suspected they were not doing a good job so I asked a friend of mine to offer on my home. They did not pass the offer along to me. I don't know ...
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Apr 24,2014
Apr 24,2014
4
people found
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RMS were an absolute disappointment from start to finish. No communication, rude stuff and no assistance on the day of our exchange following the discovery of several issues. Do not use this agency under any circumstance....
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Jan 27,2014
Jan 27,2014
7
people found
this helpful
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Looking at a property to rent that was marketed by Rook Matthews Sayer. The agent was relatively helpful and we completed a viewing (the agent was not present at the viewing, it was 'with' the current tenants who had to answer our questions as best ...
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What agent could do to change your mind?
In summary, the agent was useless, rude and vaguely racist. The lettings agencies in Newcastle aren't great in general, but Rook Matthews Sayer in particular were just awful.Attached Filesnbsp;
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Jan 24,2014
Jan 24,2014
7
people found
this helpful
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Without a shadow of a doubt this is one of the most incomptent teams I've had the misfortune to be associated with. Right from the outset their internal communication was shocking, with no department talking to the other to relay my requirements. Along with this, ...
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Nov 21,2013
Nov 21,2013
8
people found
this helpful
this helpful
Hi I would like to say if you want to use Rook Matthew Sayer please don,t unless you enjoy poor service, laziness and being lied to for the first time I can recall ever I put in a complaint about Sonya at the West ...
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May 09,2013
May 09,2013
7
people found
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Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us.
EPC certificate took more than a month to arrive after payment had been long paid.
No courtesy of returning any phone calls.
Worst than terrible....
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Apr 10,2013
Apr 10,2013
5
people found
this helpful
this helpful
Poor at answering phones. Phones often ignored. I work and am busy so this is an inconvenience. Often slow to arrange repairs. We are lucky our landlord has a direct input otherwise I doubt we would ever get anything done. To be honest I sometimes ...
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Feb 08,2012
Feb 08,2012
5
people found
this helpful
this helpful
Absolutely disgusting that these people charge a fee to basically do as little as possible. No customer service, no communication. Used once, never again. You would think that repeat business from families moving up the property ladder would be of paramount importance, and that service ...
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“Disgusting attitude towards repairs, lettings office badly staffed (Simon especially ......”
Jan 25,2012
Jan 25,2012
5
people found
this helpful
this helpful
Disgusting attitude towards repairs, lettings office badly staffed (Simon especially is a very unhelpful member of staff). Slow response, they do not call back when promised and they often do not answer the phone at all....
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May 28,2011
May 28,2011
4
people found
this helpful
this helpful
Not full of promises, Feel they are only interested if your house is in Ponteland, happy to pass on negative feedback that you can't do anything about, charge a withdrawal fee, feel they favour the person viewing your house rather than you as their customer. ...
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May 23,2011
May 23,2011
3
people found
this helpful
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Was told no fee no sale. Sent a bill for 99+vat for withdrawl. Now I am being told it isnt a withdrawl fee but it is for costs incured such as sale boards and admin that should I have sold my property would have been ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:26 AM 25/03/2022 by
Best Letting Agent in Gosforth 
