Rook Matthews Sayer
3.6/5, 102 reviews
69% recommended
82% sales valuation accuracy
93% sales fee satisfaction
85% lettings valuation accuracy
56% lettings fee satisfaction

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Latest Reviews

 View all Reviews 102
1st Mar 2023
reviewed by 'Susan'
“We were really happy with the support we received while selling our home. The staff really listened when we brought ......”
1st Feb 2023
reviewed by 'Jules'
“Used Rook Matthew to sell my house and the sale was achieved very quickly and efficiently .I had a number ......”
19th May 2021
reviewed by 'Deirdre'
“I'm a cash buyer chasing the opportunity to view a property via RoomMatthew Sayer for a couple of months now. ......”
6th Apr 2021
reviewed by 'Rachel'
“I couldn't have asked for more. Sound advice on how best to market my house, really good communication, great attention ......”
31st Mar 2021
reviewed by 'Laura'
“Sold my house through a different estate agent yet bought house my 2nd house from rook Mathew sayers I can't ......”
14th Feb 2021
reviewed by 'Ewan'
“I was helped through the housebuying process and mortgage selection by Neil who was very knowledgeable and helpful. I had ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 93% £48,000 £350,000
Lettings 85% 56% £450 £1,105
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 2 5 40 7 13 4 4 14
Opening Hours
  • Monday: 09:15 - 17:30
  • Tuesday: 09:15 - 17:30
  • Wednesday: 09:15 - 17:30
  • Thursday: 09:15 - 17:30
  • Friday: 09:15 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rook Matthews Sayer Branches (view all 18)
Alnwick, NE66
Amble, NE65
Ashington, NE63
Bedlington, NE22
Blyth, NE24
Commercial Estate Agent, NE4
Fenham, NE4
Forest Hall, NE12

“Tenant Finding Service...”

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Nov 28,2018
Minithumbup
By: 'BMITCH'
Nov 28,2018
0 people found
this helpful
I recently used RMS to find new tenants. Adele Cox & Vicky Gordon were very helpful and the service was quick and painless. Would recommend and will use again....
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Comment on agent fees
The fees were matched to other local estate agents so can't complain.
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“My recent house sale....”

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Nov 28,2018
Minithumbup
By: 'Margaret'
Nov 28,2018
0 people found
this helpful
I would just like to thank both Lindsay Chipchase and Jennifer Bird who were very helpfull during my recent house purchase. They were very professional with regards to every aspect of the sale, and made it a very smooth transaction. Thank You ladies....
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“Fake referencing...”

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Nov 23,2018
Minithumbdown
claim your profile
Cristy
By: 'Arthur'
Nov 23,2018
1 people found
this helpful
Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I ...
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Comment on agent fees
the fees are huge, nonrefundable in case referencing goes wrong. Other agencies return money, if they cannot reference You.
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“Thru good times and bad...”

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Nov 19,2018
Minithumbup
By: 'Philip'
Nov 19,2018
1 people found
this helpful
Ups and downs on any sale...and there were bumps in my particular road. Got there in the end and RMS Heaton helped get the job done. Most agents in my opinion are well below average but RMS Heaton proved better than average....
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Comment on agent fees
Fair enough.
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“Excellent service...”

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Nov 19,2018
Minithumbup
By: 'Ian'
Nov 19,2018
0 people found
this helpful
Having used RMS as letting agent for 5 years with my 4 properties they have never failed to find a tenant in a timely manner. I have had no problem with any of the tenants , and Natalie Adele and Jen have have always kept me up to ...
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Comment on agent fees
The fees are competitive against other agents
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“Excellent Service...”

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Nov 19,2018
Minithumbup
By: 'Will'
Nov 19,2018
0 people found
this helpful
I instructed the team at Rook Matthews Sayer to sell a newly refurbished flat in Heaton. The property was sold within just a few days of coming onto the market. I was impressed by the proactive and professional approach of the team throughout the whole ...
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Comment on agent fees
The fees were very competitive.
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“Excellent customer service and knowledgable on the local market...”

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Nov 19,2018
Minithumbup
By: 'Robby'
Nov 19,2018
0 people found
this helpful
I purchased a flat through Jennifer . Once my offer was accepted she kept me up to date with the progress of the purchase. Liased with my lawyer and allowed for a smooth purchase . Very clued up on the local market :)...
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“Undervalued massively...”

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Oct 31,2018
Minithumbdown
By: 'Howly'
Oct 31,2018
2 people found
this helpful
Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000 I told him in no uncertain terms that he was a mile out. We had other agents out and eventually went with Sarah Mains who advised ...
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Comment on agent fees
1%
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“Awful...”

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Sep 27,2018
Minithumbdown
By: 'Addzz1200'
Sep 27,2018
3 people found
this helpful
Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers. I was added to the database, and told I'll get a call to ...
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Comment on agent fees
Never got as far as meeting the agent set a,one discovering the fees, they aren’t interested in selling houses.
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“Impressive service from Rook Matthews Sayer Morpeth Branch...”

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Aug 31,2018
Minithumbup
By: 'Julie'
Aug 31,2018
0 people found
this helpful
Rook Matthews Sayer were professional, approachable, reliable and good communicators. We were impressed with their friendly enthusiastic approach . They were always positive and welcoming....
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“Dreadful...”

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Aug 02,2018
Minithumbdown
By: 'Anonymous'
Aug 02,2018
0 people found
this helpful
This company cannot sell your house unless its below market value. In the end they sold our house but only because it was so cheap a job that anyone could do. The valuer was rude and the most unenthusiastic person I've ever met. Awful experience....
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Comment on agent fees
Expensive for selling houses so cheaply
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By: Lisa Sharp
Aug 06, 2018
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If you could provide further information I would be happy to investigate this for you. ...

“David Machin highly recommend RMS!...”

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Jul 30,2018
Minithumbup
By: 'Denise'
Jul 30,2018
0 people found
this helpful
Just completed on the sale of our property! It was a long dragged out process due to solicitors however cannot fault David from RMS he has fought our corner all the way. He has always been straight up with us and given us excellent advice. ...
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Comment on agent fees
Good
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“Excellent service...”

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Jul 25,2018
Minithumbup
By: 'Sheila'
Jul 25,2018
0 people found
this helpful
All the staff we dealt with were very knowledgeable, professional and friendly. They were very efficient in responding to our queries by both email and telephone....
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Comment on agent fees
Very competitive fees.
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“Thanks...”

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Jul 23,2018
Minithumbup
By: 'Graham'
Jul 23,2018
0 people found
this helpful
Even though we did not purchase a house from David his advice on the area was invaluable and we are very grateful...
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Comment on agent fees
N/A
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“We have sold our property through Rook Matthew Sayer Ponteland recently and from the valuation to selling we have had a very professional service...”

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Jul 23,2018
Minithumbup
By: 'DC'
Jul 23,2018
0 people found
this helpful
We have sold our property through Rook Matthew Sayer in Ponteland recently and from valuation to selling we had a very professional service. We will be recommending this agent to our friends and family. Mrs D C...
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Comment on agent fees
Good
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“Lindsey...”

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Jul 08,2018
Minithumbup
By: 'Joan'
Jul 08,2018
0 people found
this helpful
Very proactive agents and most helpful. Sale did not go particularly well through no fault of the agents. Kept us informed and did their very best to make progress. would certainly use them again....
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Comment on agent fees
Very competitive fees.
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By: Lindsey
Jul 09, 2018
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Thank you so much for your lovely comments and most the chocolates have gone already! ...

“Reassuring and efficient...”

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Jun 27,2018
Minithumbup
By: 'Nicki'
Jun 27,2018
1 people found
this helpful
Heaton branch dealt with the sale of my property - and the team were helpful, on the ball and very friendly. They found a buyer for my house within two weeks. I felt that they dealt with any issues with skill and diplomacy - and ...
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Comment on agent fees
Fixed fee which seemed reasonable.
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“SALE...”

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Jun 22,2018
Minithumbup
By: 'BRIAN'
Jun 22,2018
1 people found
this helpful
VERY GOOD SERVICE THROUGHOUT. VERY ATTENTIVE GOOD COMMUNICATION. ATTENDED PROPERTY VERY PROMPTLY AT THE OUTSET. AS HOUSE WAS EMPTY KEPT AN EYE ON THINGS. INVOLVED THROUGHOUT BID AND SALE PROCESS WITH SOLICITORS...
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Comment on agent fees
GOOD & INCLUDED EPC
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“Poor service...”

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Jun 11,2018
Minithumbdown
By: 'LJC'
Jun 11,2018
1 people found
this helpful
Not proactive; photos were so bad we had to hire a professional photographer; phone usually went onto answerphone which must put off potential viewers. After 6 months with just 1 viewing we switched to Property Rung and sold in 1 week for the full asking price. Property Rung ...
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By: John Smith
Jul 05, 2018
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Not Proactive was my experience with this company too. Avoid! ...

“Great Service...”

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Jun 08,2018
Minithumbup
By: 'Linda'
Jun 08,2018
0 people found
this helpful
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and above....
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Comment on agent fees
Good...Fair
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“Sale & Purchase Experience...”

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Jun 07,2018
Minithumbup
By: 'Angela'
Jun 07,2018
0 people found
this helpful
I can only praise the service we received from RMS during our recent sale and purchase experience. A very complicated and frustrating conveyance was held together by David Machin, who did everything he could to move the whole chain, (not just the RMS customers), to ...
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Comment on agent fees
Reasonable fees
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“Very reliable...”

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Jun 07,2018
Minithumbup
By: 'A'
Jun 07,2018
0 people found
this helpful
Used David and his team to buy my rental property and to source prospective tenants. I have always found David to be eager to help and very professional. I trust David's judgement, and consequently have had excellent tenants....
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Comment on agent fees
Competitive
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“Great service...”

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Jun 05,2018
Minithumbup
By: 'Mrs'
Jun 05,2018
0 people found
this helpful
David was very knowledgeable and helpful throughout our sale and purchase. He answered our many questions and reassured us along the way. I'd recommend David to anyone....
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Comment on agent fees
Fair.
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“Outstanding customer service! Excellent value for money...”

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Jun 05,2018
Minithumbup
By: 'Laura'
Jun 05,2018
0 people found
this helpful
We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and beyond ...
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Comment on agent fees
Very good value for money, especially considering the work they put in.
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“Best estate agent around...”

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May 31,2018
Minithumbdown
By: 'Daryl'
May 31,2018
0 people found
this helpful
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use anybody else...
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Comment on agent fees
Always the lowest fees around
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“Excellent agents...”

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May 23,2018
Minithumbup
By: 'Lee'
May 23,2018
0 people found
this helpful
I have both sold my house with them and bought another one with them and they were spot on all round...
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Comment on agent fees
Good
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“Horrendous...”

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May 22,2018
Minithumbup
By: 'Ani1979'
May 22,2018
3 people found
this helpful
David Machin is rude and aggressive and only interested in commission. As a buyer we were treated appallingly. Such an awful experience. How this man is employed, let alone Branch Manger, is astonishing. Think again before using this agent. There are others in the area ...
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“Smooth transaction...”

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May 21,2018
Minithumbup
By: 'C'
May 21,2018
0 people found
this helpful
Very friendly staff, smooth transaction and updated frequently. I would be happy to deal with this branch again and again....
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“Great service and communication!...”

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May 18,2018
Minithumbup
By: 'Zoe'
May 18,2018
0 people found
this helpful
The ladies at RMS Blyth have been a delight to work with. From initial consultation, right through to viewings through Michelle and then after sale correspondence with Kate. Besides being incredibly courteous, polite and informative Kate in particular was proactive in seeking out information for ...
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Comment on agent fees
A little high, but we’ve not sold a house before. It feels less of a shock as it comes out before you receive the final sale amount from the house which helps.
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“sale of property...”

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May 12,2018
Minithumbdown
By: 'shirley'
May 12,2018
2 people found
this helpful
Had an awful experience with RMS it took 18 weeks for a no chain on either side sale to go through. communication was very poor didn't return calls, were kept in the dark most of the time, It was truly awful only got sorted when we ...
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Comment on agent fees
not good for a terrible service
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:26 AM 25/03/2022 by

Awards won by Rook Matthews Sayer

Regional Awards won by Rook Matthews Sayer

Individual Branch Awards

Gosforth, NE3



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