Fenham, NE4
1/5, 4 reviews
25% recommended
50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Awful...”

Share on :
Sep 27,2018
Minithumbdown
By: 'Addzz1200'
Sep 27,2018
3 people found
this helpful
Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers.
I was added to the database, and told I'll get a call to see if I can view a property the next day.
No call back back, I chased again....not even on the database and it was Sheila who picked up again.
Stranglehold no recollection of me and asked who added me to the database....I doubt there's many people coming over from leeds who are mortgage advisors, calling within 24 hours twice... I a,so had to chase up the text message with the property details.
Upon arriving no agent was there to meet me, I rang and a man said to get the tenants to show me around. Agents laid by the seller making tenants do the legwork....nice! The property was of interest but with no one from this incompetent organisation present to answer my questions, and the existing blunders I didn't bother. They didn't even let me know in advance who I was meeting. Terrible agency, underlies the reason why estate agents need to be licensed. Couldn't possibly do business with them. Really, really shockingly poor.
Comment on agent fees
Never got as far as meeting the agent set a,one discovering the fees, they aren’t interested in selling houses.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Rook Matthews Sayer
380 West Road
Fenham
Northumberland
NE4 9RL
0191 274 4661

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 100% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 0 0 0 1 0 2
Areas covered
  • NE15
  • NE1
  • NE5
  • NE4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS DPS
Latest Properties

No Properties

Images & Videos

“Undervalued massively...”

Share on :
Oct 31,2018
Minithumbdown
By: 'Howly'
Oct 31,2018
2 people found
this helpful
Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000 I told him in no uncertain terms that he was a mile out. We had other agents out and eventually went with Sarah Mains who advised ...
read full review
Comment on agent fees
1%
Was this helpful? Yes

“Awful...”

Share on :
Sep 27,2018
Minithumbdown
By: 'Addzz1200'
Sep 27,2018
3 people found
this helpful
Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers. I was added to the database, and told I'll get a call to ...
read full review
Comment on agent fees
Never got as far as meeting the agent set a,one discovering the fees, they aren’t interested in selling houses.
Was this helpful? Yes

“A total and utter rip off. They will not intervene ......”

Share on :
Jul 25,2017
Minithumbup
By: 'Andy'
Jul 25,2017
4 people found
this helpful
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the ...
read full review
Comment on agent fees
An absolute disgrace that they think they can take such a large fee for providing nothing but extra charges for trivial issues.
Was this helpful? Yes

“RMS were an absolute disappointment from start to finish. No ......”

Share on :
Apr 24,2014
Minithumbdown
By: 'LH'
Apr 24,2014
4 people found
this helpful
RMS were an absolute disappointment from start to finish. No communication, rude stuff and no assistance on the day of our exchange following the discovery of several issues. Do not use this agency under any circumstance....
read full review
Was this helpful? Yes
No image available Steven
No image available Stacey
No image available Dylan
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:36 PM 18/01/2022 by

Awards won by Rook Matthews Sayer, Fenham NE4 9RL



Find the Best Agent to
Sell or Rent Your Home