Rook Matthews Sayer
3.6/5, 102 reviews
69% recommended
82% sales valuation accuracy
93% sales fee satisfaction
85% lettings valuation accuracy
56% lettings fee satisfaction

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Latest Reviews

 View all Reviews 102
1st Mar 2023
reviewed by 'Susan'
“We were really happy with the support we received while selling our home. The staff really listened when we brought ......”
1st Feb 2023
reviewed by 'Jules'
“Used Rook Matthew to sell my house and the sale was achieved very quickly and efficiently .I had a number ......”
19th May 2021
reviewed by 'Deirdre'
“I'm a cash buyer chasing the opportunity to view a property via RoomMatthew Sayer for a couple of months now. ......”
6th Apr 2021
reviewed by 'Rachel'
“I couldn't have asked for more. Sound advice on how best to market my house, really good communication, great attention ......”
31st Mar 2021
reviewed by 'Laura'
“Sold my house through a different estate agent yet bought house my 2nd house from rook Mathew sayers I can't ......”
14th Feb 2021
reviewed by 'Ewan'
“I was helped through the housebuying process and mortgage selection by Neil who was very knowledgeable and helpful. I had ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 93% £48,000 £350,000
Lettings 85% 56% £450 £1,105
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 2 5 40 7 13 4 4 14
Opening Hours
  • Monday: 09:15 - 17:30
  • Tuesday: 09:15 - 17:30
  • Wednesday: 09:15 - 17:30
  • Thursday: 09:15 - 17:30
  • Friday: 09:15 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rook Matthews Sayer Branches (view all 18)
Alnwick, NE66
Amble, NE65
Ashington, NE63
Bedlington, NE22
Blyth, NE24
Commercial Estate Agent, NE4
Fenham, NE4
Forest Hall, NE12

“Excellent Customer Service...”

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May 10,2018
Minithumbup
By: 'Andrew'
May 10,2018
0 people found
this helpful
Michelle was very pro active in finding a buyer for my house. She advertised the house and kept me informed on any potential buyers and in doing so I had a good offer for my house within 2 month's. Michelle was honest, patient and friendly. Then ...
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Comment on agent fees
I paid £1200 for the sale of my house. It was the lowest price I was offered. With the Customer service I had received I was more than happy to pay the money.
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“Really helpful in the closing stages of the house buying transactions......”

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Mar 23,2018
Minithumbup
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Ellie
By: 'Mr'
Mar 23,2018
6 people found
this helpful
Great assistance with those crucial - and what can be uncertain - days/hours toward the exchange of contracts...we are very happy with the property we've purchased, too....there was no 'hard sell' from the agent who accompanied our viewings...very much left for ...
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Comment on agent fees
No issues
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“I have chosen this agency to help me with renting ......”

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Aug 16,2017
Minithumbdown
By: 'Alice'
Aug 16,2017
2 people found
this helpful
I have chosen this agency to help me with renting a house for the first time and it hasn't been a smooth process. In fact, I ended up giving up renting the property with them. Total lack of information. As I was trying to rent ...
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Comment on agent fees
I'm not bothered by the fees, they're no better with any other agent. Paying does not bother me as long as I get a service. In this case, consider me bothered.
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By: Rook Matthews Sayer
Aug 16, 2017
View all comments (1)
Hi Alice, we have emailed you directly to discuss the matter. I am sorry you have felt dissatisfied. ...

“A total and utter rip off. They will not intervene ......”

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Jul 25,2017
Minithumbup
By: 'Andy'
Jul 25,2017
4 people found
this helpful
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the ...
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Comment on agent fees
An absolute disgrace that they think they can take such a large fee for providing nothing but extra charges for trivial issues.
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“As a landlord, I am really struggling with this letting ......”

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May 04,2017
Minithumbdown
By: 'Angry'
May 04,2017
4 people found
this helpful
As a landlord, I am really struggling with this letting agent. They ignore correspondence, don't notice when rent is late or in arrears, palm off quotes for work that are not itemised and are clearly inflated and tell outgoing tenants that the house is in ...
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Comment on agent fees
They would be good IF the agent actually did any of the work. As it is, I'm paying for nothing.
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“After renting for the last year with RMS I have ......”

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Sep 16,2016
Minithumbup
By: 'Unhappy'
Sep 16,2016
7 people found
this helpful
After renting for the last year with RMS I have to say that they are awful at getting back to any repairs that need doing and they have shown a complete lack of competence and care towards their customers that rent houses with them. If ...
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Comment on agent fees
Extortionate for a few credit checks, the first fee given was increased after they wanted a reference from a previous estate agent.
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“Selling your home is not something that you 'look forward ......”

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Aug 01,2016
Minithumbup
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Emma
By: 'Tracey'
Aug 01,2016
0 people found
this helpful
Selling your home is not something that you 'look forward to doing' but when you have honest,helpful staff like Julie and Emma it really makes the process easier...they are definetly the reason I will be using Rook Matthews again and I recommend them ...
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“As a first time buyer I was unsure of where ......”

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Aug 01,2016
Minithumbup
By: 'Lynsey'
Aug 01,2016
0 people found
this helpful
As a first time buyer I was unsure of where to start and what the important questions were I needed to ask and Julie was really helpful and kept me informed throughout the whole buying process. She was highly professional and was always easy to ...
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Comment on agent fees
Good
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“Having had little or no success using alternate agents in ......”

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Jul 27,2016
Minithumbup
By: 'Craig'
Jul 27,2016
0 people found
this helpful
Having had little or no success using alternate agents in selling one of my properties i decided to commission RMS. The valuation was undertaken by Elspeth who was acting as branch manager at the time with the general day to day management being undertaken by ...
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Comment on agent fees
Good.
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“Very professional and helpful! During the sale of my house ......”

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Jun 24,2016
Minithumbup
By: 'Adelle'
Jun 24,2016
0 people found
this helpful
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very grateful....
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Comment on agent fees
Good
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“Dionne Lambert was very helpful and kept us updated regularly ......”

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Jun 23,2016
Minithumbup
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Zara
By: 'Derek'
Jun 23,2016
0 people found
this helpful
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very helpful....
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Comment on agent fees
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
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“Kate provided an excellent service in the sale of my ......”

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Jun 06,2016
Minithumbup
By: 'Peebee'
Jun 06,2016
0 people found
this helpful
Kate provided an excellent service in the sale of my house. Her communication was to the highest order, via email and telephone to keep my updated on the progression of the sale. Would definitely recommend to prospective sellers & buyers ***** Thank you again *****...
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Comment on agent fees
Fees were better than anticipated
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“Dionne as part of the after sales team has been ......”

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Jun 06,2016
Minithumbup
By: 'Emma1981'
Jun 06,2016
0 people found
this helpful
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep ...
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Comment on agent fees
Average, they price matched another companies quote, but did quote me higher to start with.
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“Sold our house through Rook Matthews Sayer. Very happy with ......”

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Jun 03,2016
Minithumbup
By: 'Mr'
Jun 03,2016
0 people found
this helpful
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to sell/rent....
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“Over time my dealings with Rook Matthews and in particular ......”

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Jun 03,2016
Minithumbup
By: 'Kelcru'
Jun 03,2016
0 people found
this helpful
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of ...
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Comment on agent fees
reasonable
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“Selling a house is incredibly stressful so I was pleased ......”

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Apr 22,2016
Minithumbup
By: 'Reliable,'
Apr 22,2016
0 people found
this helpful
Selling a house is incredibly stressful so I was pleased we chose these agents to help us with this process. Aisling was so cheerful and competent when she came to value our house for selling that we signed her up on the spot! Anne was ...
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Comment on agent fees
Fees were consistent with those charged by other agents.
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“Buying & selling made easy!Very friendly and helpful, Helen, Cheryl ......”

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Apr 18,2016
Minithumbup
By: 'K&C'
Apr 18,2016
0 people found
this helpful
Buying & selling made easy! Very friendly and helpful, Helen, Cheryl and James make a good team, thanks for all your help guys K&C...
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“The service I received from RMS Gosforth was exceptional. From ......”

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Apr 12,2016
Minithumbup
By: 'Mrs'
Apr 12,2016
3 people found
this helpful
The service I received from RMS Gosforth was exceptional. From the initial stages to the final tenancy being signed, all communications were dealt with in a friendly and professional way. The staff who work in branch have a clear understanding of their business and their ...
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Comment on agent fees
I thought the fees were very fair considering the work involved.
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“The best team we have ever dealt with. We had ......”

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Apr 11,2016
Minithumbup
By: 'Colleen'
Apr 11,2016
1 people found
this helpful
The best team we have ever dealt with. We had constant communication - the ladies are professional and helpful and go over and above the call of duty. Well done! We would certainly use this branch again...
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“We have bought and sold property before through RMS Ponteland ......”

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Apr 11,2016
Minithumbup
By: 'Helen'
Apr 11,2016
1 people found
this helpful
We have bought and sold property before through RMS Ponteland and that is why we chose RMS again this time. We were last time buyers downsizing drastically and found the sale of our home of many years so difficult to come to terms with. Finding ...
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Comment on agent fees
Average. You will get what you pay for.
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“Absolutely fantastic - always friendly, helpful and available, throughout a ......”

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Apr 08,2016
Minithumbup
By: 'Jack'
Apr 08,2016
1 people found
this helpful
Absolutely fantastic - always friendly, helpful and available, throughout a very complicated sale. I wholeheartedly recommend this branch to everyone. They will go out of their way to make the whole process as easy as possible....
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Comment on agent fees
Very good. Best value I found.
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“Marie was very knowledgeable and consultative, offering sincere advice throughout ......”

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Apr 04,2016
Minithumbup
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Marie
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Kevin
By: 'Louise'
Apr 04,2016
1 people found
this helpful
Marie was very knowledgeable and consultative, offering sincere advice throughout the process and challenges faced. My experience filled me with confidence making decisions aling the way. I note Kevin here too as he was responsive and able to take any queries where Marie was unavailable....
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Comment on agent fees
Fees were high but given the unique challenges faced along the process,were well earned!
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“We have relocated from the midlands to Newcastle, purchasing a ......”

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Apr 04,2016
Minithumbup
By: 'Purchaser'
Apr 04,2016
2 people found
this helpful
We have relocated from the midlands to Newcastle, purchasing a property through the RMS Heaton Branch. From initial offer through to completion we were thoughly impressed by the proactive management and attention to customer service demonstrated by Natalie. When difficulties were encountered in the sales ...
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“I was the buyer but I would like to thank ......”

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Apr 04,2016
Minithumbup
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Marie
By: 'David'
Apr 04,2016
1 people found
this helpful
I was the buyer but I would like to thank Marie and her team for the professional and courteous manner in which they acted. My particular thanks go to Marie for her considerable help and intervention in getting the transaction over the line to meet ...
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Comment on agent fees
not relevant as was buyer
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“To all the staff from Cheryl ,Helen ,James and Les ......”

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Apr 01,2016
Minithumbup
By: 'Linda'
Apr 01,2016
1 people found
this helpful
To all the staff from Cheryl ,Helen ,James and Les thank you so much for all your help and friendship, our house move went very smoothly ,if you are ever passing Bardon Mill please call in you will always be very welcome love from Linda & ...
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Comment on agent fees
good
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“I found a bungalow to buy through rook Matthew sayer ......”

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Apr 01,2016
Minithumbup
By: 'Happy'
Apr 01,2016
2 people found
this helpful
I found a bungalow to buy through rook Matthew sayer but had a house to sell, Jane young valued my house realistically and Brenda Simpson found me a buyer within a week and nursed me through the buying process for my new bungalow, I couldn't ...
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Comment on agent fees
Expected
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“Fantastic service from all the team at RMS in Blyth. ......”

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Apr 01,2016
Minithumbup
By: 'Alex'
Apr 01,2016
0 people found
this helpful
Fantastic service from all the team at RMS in Blyth. I had my house up for sale with another local agent for around 9 months and had one offer that did not go through. Started advertising the house with RMS and very quickly I had an ...
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Comment on agent fees
Fees very reasonable
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“Very unprofessional company, the worst we have ever had to ......”

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Mar 16,2016
Minithumbdown
By: 'AVOID'
Mar 16,2016
2 people found
this helpful
Very unprofessional company, the worst we have ever had to deal with. Acting on behalf of a disabled pensioner being treat very unfairly after encountering a leak from one of their rented flats! They are going out of their way to make things as difficult ...
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“Told could sell house at price given for quick sale. ......”

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Mar 01,2015
Minithumbdown
By: 'ray'
Mar 01,2015
4 people found
this helpful
Told could sell house at price given for quick sale. Only one viewing and they had house to sell, no contact unless we call on progress, when I pushed for them to do more they stated we are calling our customers on our list (is ...
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“Very helpful, friendly staff who went the extra mile to ......”

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Aug 14,2014
Minithumbup
By: 'PeterPat'
Aug 14,2014
1 people found
this helpful
Very helpful, friendly staff who went the extra mile to resolve any issues or problems we encountered during our sale. They made a stressful and difficult time much easier to cope with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:26 AM 25/03/2022 by

Awards won by Rook Matthews Sayer

Regional Awards won by Rook Matthews Sayer

Individual Branch Awards

Gosforth, NE3



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