Rook Matthews Sayer Estate Agent in West Denton, Newcastle Upon Tyne, NE5
2.3/5, 6 reviews
33% recommended
100% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“Without a shadow of a doubt this is one of ......”

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Jan 24,2014
Minithumbdown
By: 'Disgruntled'
Jan 24,2014
7 people found
this helpful
Without a shadow of a doubt this is one of the most incomptent teams I've had the misfortune to be associated with. Right from the outset their internal communication was shocking, with no department talking to the other to relay my requirements. Along with this, 'every' quarterly check had to be chased by me in order to get it completed, with each at least a month over due. Also, when I asked the property to be re-listed, it took over 10 days for this to happen, which in effect was 10 days of missed opportunity. To top it all, even my tenants were complaining about how useless RMS was, questioning why I'd waste my money on a cowboy outfit!

In sum, this is an wholly amateur agent that will only waste your time, money and efforts.
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Opening Hours
Address

Rook Matthews Sayer
120 Roman Way
Newcastle Upon Tyne
Tyne & Wear
NE5 5AD
0191 267 1031

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £100,000 £160,000
Lettings 0% 0% £550 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 1 1 1 1 0 0
Areas covered
  • NE5
  • ne15
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS DPS
Latest Properties

No Properties

“Sold my house through a different estate agen......”

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Mar 31,2021
Minithumbup
By: 'Laura'
Mar 31,2021
0 people found
this helpful
Sold my house through a different estate agent yet bought house my 2nd house from rook Mathew sayers I can't thank Barbara and her team enough , Barbara would always take your call and go that extra mile ,after a bad start to my selling/buying ...
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“An absolute joke of a company!! Myself and my......”

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Feb 18,2020
Minithumbdown
By: 'charley'
Feb 18,2020
0 people found
this helpful
An absolute joke of a company!! Myself and my partner have been renting a property for 7 months now with the absolutely terrible service from the repairs/support side of the agency. We have had problems from start to finish in regards to the heating, water ...
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“Beware of this company and the services they ......”

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Sep 14,2019
Minithumbdown
By: 'Unhappy'
Sep 14,2019
2 people found
this helpful
Beware of this company and the services they recommend for sure. Terrible. They were appalling. 4 months to complete on a no chain property! Worse estate agents I have ever had the experience of dealing with. Extremely bad customer service. Never call you back when they ...
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“Really helpful in the closing stages of the house buying transactions......”

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Mar 23,2018
Minithumbup
Ellie
By: 'Mr'
Mar 23,2018
6 people found
this helpful
Great assistance with those crucial - and what can be uncertain - days/hours toward the exchange of contracts...we are very happy with the property we've purchased, too....there was no 'hard sell' from the agent who accompanied our viewings...very much left for ...
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Comment on agent fees
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“Without a shadow of a doubt this is one of ......”

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Jan 24,2014
Minithumbdown
By: 'Disgruntled'
Jan 24,2014
7 people found
this helpful
Without a shadow of a doubt this is one of the most incomptent teams I've had the misfortune to be associated with. Right from the outset their internal communication was shocking, with no department talking to the other to relay my requirements. Along with this, ...
read full review
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“Hi I would like to say if you want to ......”

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Nov 21,2013
Minithumbdown
By: 'Vince'
Nov 21,2013
8 people found
this helpful
Hi I would like to say if you want to use Rook Matthew Sayer please don,t unless you enjoy poor service, laziness and being lied to for the first time I can recall ever I put in a complaint about Sonya at the West ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 3:05 PM 30/03/2016 by Cassie

Awards won by Rook Matthews Sayer, Newcastle Upon Tyne NE5 5AD


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