100% sales valuation accuracy
100% sales fee satisfaction
55% lettings valuation accuracy
50% lettings fee satisfaction
Jun 20,2014
Jun 20,2014
4
people found
this helpful
this helpful
The worst agency I have ever come across. When we first began the renting process the paperwork took a very long period. The staff have no customer service skills. All very bitchy and rude. When we moved in the house was not clean and was forced to clean it ourselves. Also property in poor condition and would refuse to fix it l. E.g toilet was broken for a week. Fridge door broken for months. Light fixtures and fob for the door for 6 months into our tenancy! I really wouldn't recommend having business with them. Not worth the headache and phone bills you'll get constantly trying yo get into contact with them and get something done. 100% useless!
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Mar 03, 2016
Dear v.annoyed, please contact our office on 0161 231 9696 I would very much like to discuss any concerns you have as one of our tenant's. I can honestly say I can not identify your tenancy and by the description you have given this would be something that I would absolutely be aware of. I look forward to speaking with you soon, and addressing any unreported repairs that you may have. Mar 03, 2016
Dear Asma, I am afraid I have to agreed that you had a very difficult tenancy, however I would disagree that this is due to the service provided by Sanderson James. All repairs which you reported were dealt with swiftly. For example, the problem with your toilet not flushing fully was reported at 4.30pm on the Friday afternoon, the flush was fixed the Monday morning. We did not leave you without a toilet for a week? I can understand why you may not have positive feelings towards Sanderson James, because we needed to protect the rights of the landlord and that unfortunately lead to some difficult communication, which often we did not want to be I the position of having to discuss, but were essential too. For example, when you reported the shower drain being blocked and on the contractor attending it was blocked with hair and there were cat faeces in the shower tray. We had no chose but to communicate further to seeing the photo's that this was completely unacceptable and you would be charged for the contractor's invoice. Similarly, when you vacated the property this lead to us not parting on the best of terms, but we were professional and factual every time we were required to address your significant breaches of your short tenancy. Feb 10, 2016
I only wish I had seen issues like this before renting with them. i am unfortunately still with them but have had nothing but heartache - including flooding, no oven for 3 months and damp - i can only reiterate what you have said :(
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Latest Reviews
13th Feb 2024
reviewed by 'Temp'
15th May 2021
reviewed by 'Catherine Connolly'
11th Feb 2021
reviewed by 'AP'
13th Jan 2021
reviewed by 'Miss Blake'
27th Jul 2020
reviewed by 'Jolanta'
Opening Hours
Address
Sanderson James Ltd
62-64 Reddish Lane
Gorton,Manchester
Greater Manchester
M18 7JL
01612319696
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £65,000 | £145,000 |
| Lettings | 55% | 50% | £500 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 3 | 2 | 6 | 3 | 0 | 2 | 1 | 0 | 2 |
Areas covered
- M18
- M13
- M34
- M19
- M43
- SK5
- M11
- M12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 13,2024
Feb 13,2024
0
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I visited my aunty residing in 12 Fairfield Road, to describe her apartment as a sorry excuse is simply an understatement. I was made aware that this flat was let to her by Sanderson James.
Firstly, the number of windows is abominable. There are no windows ...
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May 24,2023
May 24,2023
0
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One star too many , this company should be seriously ashamed of their unprofessional dealings and terrible customer service. Sending clients to view a property that they knowingly have already let the week previously. I wasnt the only one , people were still there and still turning ...
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May 15,2021
May 15,2021
0
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I rented from S & J over 5 yrs ago. Never again!
It was a horrible experience as a single woman....
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Feb 11,2021
Feb 11,2021
2
people found
this helpful
this helpful
Would you trust a company where the own Director's moral compass doesn't point due north? Wastes time and money of first time buyers??
Well this is what happened to us....
We discovered a property which we loved. Like all first time buyers we had a ...
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Jan 13,2021
Jan 13,2021
0
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I have purchase a house from Sanderson James ,Gorton. During my purchase I was dealing with Dougie who was professional , efficient, kept me up to date with all that was going on and he kept me smiling all the way through the whole process. I ...
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Jul 27,2020
Jul 27,2020
0
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We (JSD and BD) landlords from Stockport, would like to strongly advise NOT TO USE Sanderson James Estate Agents as Letting Agent.
Unfortunately for us, we have used them as our Letting Agent in May2019 and had to deal with constant delays with rent payments ...
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Sep 23, 2020
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I find this review extremely hurtful because it is simply not true.
We are being pressured to not claim monies that are owed, you signed the contract which clearly detailed our charges for our service of letting and managing your property and we have not charged a penny more. We can not be held to ransom in this manor, are we expected to bend our policies or receive a bad reviews? Your words 'waive all the fees, so we can part on a good terms ', hopefully those who read this review will c ...
Aug 30,2019
Aug 30,2019
1
people found
this helpful
this helpful
My experience with them was awesome. Very friendly staff always in position to help out in difficult situations. Olga was very nice and welcoming .I will use this agency again and again...
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Jul 26,2019
Jul 26,2019
0
people found
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this helpful
This letting agency takes a lot of time to respond to any issues reported by tenants.
But the biggest issue is their lack of cooperation after the contract is terminated; tenants' contents insurance company was not aware of my contract's termination up until six months ...
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Jan 18,2018
Jan 18,2018
2
people found
this helpful
this helpful
I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales ...
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Comment on agent fees
Very good
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Nov 07,2016
Nov 07,2016
3
people found
this helpful
this helpful
By far the best service I've received. My house is well looked after. Always at hand when I need advice. very efficient and knowledgeable team...
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Comment on agent fees
good
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Sep 28,2016
Sep 28,2016
3
people found
this helpful
this helpful
I have used Sanderson James for about four years, since I first started letting my property. They are always very courteous and friendly and handle everything in a very professional and efficient manner. They communicate clearly and effectively, which is always appreciated....
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Comment on agent fees
I believe the agent's fees are competitive, although I have not benchmarked recently.
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Apr 26,2016
Apr 26,2016
3
people found
this helpful
this helpful
I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help & ...
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Comment on agent fees
Good fees & excellent customer service.
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Apr 18,2016
Apr 18,2016
1
people found
this helpful
this helpful
this is the worst service i have had asked for a viewing on a rental property 4 times via Rightmove, no response, no call. Poor service, poor company, would not use even if the right property was with them. total shambles. Feels sorry for the landlord ...
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N/A
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Mar 14,2016
Mar 14,2016
1
people found
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this helpful
I cancelled a contract with them within a couple of days of signing a letting agreement. Current
regulations state that an agreement with a letting agent can be cancelled within 14 days. Ever since then, they have hounded me for 300 GBP and have made threats which ...
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Apr 02, 2016
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(1)
With regard to the cancellation regulations it is important to bear in mind where and when the contract is entered into, i.e. if it is an 'on premises contract' this is not applicable, and there is no right to cancel, but it is if it is 'off premises' (i.e. signed at the property with you there and then) it does apply.
However in your circumstance, we simply emailed it over for your consideration, the ARLA guidelines do not cover this circumstance specifically, but the intention of the regulat ...
Feb 24,2016
Feb 24,2016
4
people found
this helpful
this helpful
Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. ‚£20,000) would be well managed. It was, and the project was finished on time and on budget.
The property can now be ...
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Comment on agent fees
Good
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Mar 02, 2016
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Thank you for your review, it's been a pleasure working with you over the years. ...
Feb 20,2016
Feb 20,2016
4
people found
this helpful
this helpful
I had an excellent experience using them to let my property. I have found tenants myself in the past and used other agents, but their attention to detail and level of service was second to none, I would definitely recommend them to anyone....
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Feb 05,2016
Feb 05,2016
4
people found
this helpful
this helpful
Jennifer was particularly helpful and supportive when there were problems with a tennant. She was approachable and gave good advice...
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Jan 05,2016
Jan 05,2016
4
people found
this helpful
this helpful
I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with ...
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Comment on agent fees
It´s just allright
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Jul 31,2015
Jul 31,2015
3
people found
this helpful
this helpful
Gemma and Emma was absolutely fantastic throughout the whole process I cannot thank them both enough. From start to finish they were hard working genuine girls with real knowledge of the area . I sold my house through Sanderson James and also purchased. After being up ...
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Feb 06,2015
Feb 06,2015
3
people found
this helpful
this helpful
The most aggressive estate agent I have ever come across they are very dishonest and non transparent when it comes to their fees, charges and terms and conditions have no sense of customer service will not even acknowledge their mistakes let alone do something about ...
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What agent could do to change your mind?
too high in price plus were dishinest told me there fees is ‚£350 then came to my attention its ‚£420Attached Filesnbsp;
Comment on agent fees
too high in price plus were dishinest told me there fees is ‚£350 then came to my attention its ‚£420
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Mar 03, 2016
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Dear Maria, I am pleased to advise that the outcome of the Property Ombudsman's investigation which was finalised in October 2015 further to reviewing all communication and the agreement between us, was 'No award or remedy is required of Sanderson James'. Your request for a refund of the fee's which you believed were misleading was not upheld. We pride ourselves on being transparent and open about all costs and I am sorry for any confusion you may have had, but we have always been honest about o ...
Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
I bought a property from them recently in July 2014, really good reliable, honest service. I was a first time buyer and they helped me all the way, they gave me mortgage advise, also the property I bought needed work so they even refereed me to ...
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Sep 17,2014
Sep 17,2014
2
people found
this helpful
this helpful
Never been made to feel so low by the manager after complaint and complaint regards to damp mould curtain poles falling down I asked to speak to her then she brought me to tears she shouldn't be allowed to trade in this market as she ...
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What agent could do to change your mind?
Never ever againAttached Filesnbsp;
Comment on agent fees
Staff rude no customer service
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Sep 18, 2014
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We take this kind of allegation very serious and would like to investigate further as per our complaints procedure. After looking into this and speaking with the lettings manager who advises me she hasn't had any such conversation, I would ask you to contact me so I can investigate further. I can not locate you on our system as we don’t have any repairs listed for damp/mould and curtain poles falling down, we only have two properties in Levenshulme with a rent of £600 and both these tena ...
Aug 06,2014
Aug 06,2014
3
people found
this helpful
this helpful
I have recently used the services of Sanderson James to sell my house.
Having little knowledge about the process I was grateful for the professional service I was given from the get go.
I felt that they worked really hard to get the right buyer ...
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Comment on agent fees
I would recommend Sanderson James to anyone they gave me a great service.
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Jun 20,2014
Jun 20,2014
4
people found
this helpful
this helpful
The worst agency I have ever come across. When we first began the renting process the paperwork took a very long period. The staff have no customer service skills. All very bitchy and rude. When we moved in the house was not clean and was ...
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Mar 03, 2016
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Dear v.annoyed, please contact our office on 0161 231 9696 I would very much like to discuss any concerns you have as one of our tenant's. I can honestly say I can not identify your tenancy and by the description you have given this would be something that I would absolutely be aware of. I look forward to speaking with you soon, and addressing any unreported repairs that you may have. ...
Apr 14,2014
Apr 14,2014
2
people found
this helpful
this helpful
By far the worst estate agents I've ever had the misfortune to deal with they let you buy a house then let other people buy it after it's off the market then try get you to pay over the odds . Unprofessional "*" avoid at all costs...
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What agent could do to change your mind?
Not robbed my money been unprofessionalAttached Filesnbsp;
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May 10,2013
May 10,2013
3
people found
this helpful
this helpful
Sanderson James is perhaps the worst letting agent I have ever dealt with. They took days connecting us with the landlord when we were looking, too days getting the lease agreement together, had us make multiple trips to the central office rather than allowing us ...
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Feb 10, 2015
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Sanderson James Manages a portfolio of over 400 properties and despite our best endeavours, and winning Customer Service provider of the year in the Landlord and Letting Awards 2014, and Winning Letting Agent of the Year for the North West 2013/2014, (which was also judged via mystery shops) This particular tenant has been dissatisfied with our service, and it is with deep regret that I have learned we have lost a potential future client, I would have loved the opportunity to rectify and addres ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme Sanderson James aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Jennifer Drinkwater at the address below:
62-64 Reddish Lane
Gorton
Manchester
M18 7JL
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Gemma Lawlor(Bailey) the Area Manager who will review the complaint, at the address below:
902 Stockport Road,
Levenshulme
Manchester
M19 3AD
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to :
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Last updated at 4:15 PM 02/03/2018 by Jennifer Sanderson
As a firm licensed by the National Approved Letting Scheme Sanderson James aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Jennifer Drinkwater at the address below:
62-64 Reddish Lane
Gorton
Manchester
M18 7JL
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Gemma Lawlor(Bailey) the Area Manager who will review the complaint, at the address below:
902 Stockport Road,
Levenshulme
Manchester
M19 3AD
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to :
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
