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Gorton Lettings, Manchester, M18
3/5, 26 Reviews
54% Recommended
100% sales valuation accuracy
55% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
Sanderson James - Your Dedicated Award Winning Lettings and Property Management Specialists. We at Sanderson James pride ourselves on the personal touch; the team you meet in branch will be your guides throughout, listening to your needs, offering a tailored service that suits you, and always endeavouring to go th
e extra mile to deliver an excellent service to landlords and tenants alike through our conscientious and diligent approach. Acknowledged and recognised by our peers Sanderson James were awarded Letting Agent of the Year 2013 /2014 for the North West, and Customer Service Provider Nationally in 2014/ 2015 at the Landlord & Letting Awards.
With our team being both landlords and tenants themselves, they know how to cater for our client's needs accurately and provide the treatment that we ourselves would expect. Through these principles, local knowledge, reputation and experience, our friendly independently run letting agents will take away the stresses of Letting & Managing your property or moving home from you. Most importantly, we will always act within our client's best interests.
Landlords
Sanderson James understands your essential needs; letting your property quickly, at the best achievable rental, to quality tenants who will look after your property and pay the rent on time. To help you achieve this, you want a trustworthy lettings agent that will provide you an excellent service for a competitive price and be able to offer professional advice on how to safeguard one of your most important assets, with products such as Rent Guarantee.
Our service is therefore built around these fundamentals. For more information, call our team on 0161 231 9696 and book a Free Rental Valuation or pop into our branch for a brew and a chat, to see how we could achieve this for you.
Tenants
Sanderson James would love to help you find your new Home. We�re here to assist you find the Right House, at the Right Price, in the Right Location, at the Right Size for your needs. We will guide you through the whole lettings process, and if you choose one of our managed properties, we�ll be on hand to assist throughout your tenancy.
To register for updates of houses that suit you, by text, email or other means, call our office on 0161 231 9696 today, or pop in our branch.
"I have recently used the..."
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5 Star Review
Gemma
By : 'Diane'
Services : Sales(As a Vendor)
Sold price : £65000
Would you recommend ? : Yes
Postcode : M18
People found this helpful3
I have recently used the services of Sanderson James to sell my house. Having little knowledge about the process I was grateful for the professional service I was given from the get go. I felt that they worked really hard to get the right buyer and the best deal for me whilst finding a steady stream of viewings throughout the entire time. They kept me fully informed of what was going on and gave me feedback on what viewers were saying. Not only did they keep me regularly updated with developments, but they showed a genuine enthusiasm for my property and a hunger to get me a sale. I had a sale fall through because of a buyer and Rebecca who was dealing with the sale at the time was fantastic, I also had some very tense negotiations just before exchange of contracts, but Gemma's professional approach to dealing with any "problems" was much appreciated. Gemma it was an absolute pleasure to experience your honest, straightforward, up-beat and charming personality throughout the whole procedure! You are a credit to Sanderson James. I would recommend Sanderson James to anyone looking for a professional, honest, reliable, friendly service. I honestly couldn't fault them. HUGE THANKS
Comments on Agent Fees
I would recommend Sanderson James to anyone they gave me a great service.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £65,000 | £145,000 |
| Lettings | 55% | 50% | £500 | £800 |
Areas covered
- M11
- M12
- M13
- M18
- M19
- M34
- M43
- SK5
Address
Sanderson James Ltd
62-64 Reddish Lane, Manchester, Greater Manchester
M18 7JL
01612319696
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sanderson James Ltd Branches (View All 3)
UNLIVEABLE ...
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1 Star Review
By : 'Temp'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M11
People found this helpful0
I visited my aunty residing in 12 Fairfield Road, to describe her apartment as a sorry excuse is simply an understatement. I was made aware that this flat was let to her by Sanderson James. Firstly, the number of windows is abominable. There are no windows at all in the living room and in the... Read Full Review
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I visited my aunty residing in 12 Fairfield Road, to describe her apartment as a sorry excuse is simply an understatement. I was made aware that this flat was let to her by Sanderson James.
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Temp ACC said about Sanderson James Ltd
Services : Letting( As a Tenant )Date: 13th Feb 2024
I visited my aunty residing in 12 Fairfield Road, to describe her apartment as a sorry excuse is simply an understatement. I was made aware that this flat was let to her by Sanderson James.
Firstly, the number of windows is abominable. There are no windows at all in the living room and in the master bedroom (and also the bathroom), this has lead to my aunt recurrently battling mould due to a lack of air circulation and also chest pain. Several items of hers are covered in mould, it is horrid to look at and she is doing all she can but has had her needs neglected and ignored. When my aunt viewed this apartment it was at night and all the bulbs were “not working” so it was not clear at all that the doors in the bedroom and living room did not double up as windows. This is pretty alarming to me.
Secondly, the oven. My aunt is someone who has baked all my life so I was shocked to arrive at her place and to see her despondent that she hasn’t been able to bake since she moved to this God forsaken apartment (almost 20 months ago). The oven (when switched on) begins to start dropping some form of black soot-like substance onto items being baked – this is a powder I can only describe as carcinogenic (I am student doctor).
To just be candid, I believe this is an agency operating without any integrity or care and does not have the wellbeing of their tenants at the forefront of their actions. I am ensuring my aunt can move out as soon as possible but DO NOT FALL FOR THEIR TRAPS, this apartment is not liveable.
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One star too many , this ...
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1 Star Review
By : 'Andy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SK8
People found this helpful0
One star too many , this company should be seriously ashamed of their unprofessional dealings and terrible customer service. Sending clients to view a property that they knowingly have already let the week previously. I wasnt the only one , people were still there and still turning up as I left ,... Read Full Review
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Andy said about Sanderson James Ltd
Services : Letting( As a Tenant )Date: 24th May 2023
One star too many , this company should be seriously ashamed of their unprofessional dealings and terrible customer service. Sending clients to view a property that they knowingly have already let the week previously. I wasnt the only one , people were still there and still turning up as I left , so I’m not the odd one they missed!
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I rented from S & J ...
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2 Star Review
By : 'Catherine'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : M19
People found this helpful0
I rented from S & J over 5 yrs ago. Never again! It was a horrible experience as a single... Read Full Review
Comments (0)I rented from S & J over 5 yrs ago. Never again!
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Catherine Connolly said about Sanderson James Ltd
Services : Letting( As a Tenant )Date: 14th May 2021
I rented from S & J over 5 yrs ago. Never again!
It was a horrible experience as a single woman.
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WARNING ALL BUYERS!- ...
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1 Star Review
Dougie
By : 'AP'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SK9
People found this helpful2
Would you trust a company where the own Director's moral compass doesn't point due north? Wastes time and money of first time buyers?? Well this is what happened to us.... We discovered a property which we loved. Like all first time buyers we had a budget and negotiated until we... Read Full Review
Comments (0)Would you trust a company where the own Director's moral compass doesn't point due north? Wastes time and money of first time buyers??
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AP said about Sanderson James Ltd
Services : Sales( Prospective Vendor/Buyer )Date: 11th Feb 2021
Would you trust a company where the own Director's moral compass doesn't point due north? Wastes time and money of first time buyers??
Well this is what happened to us....
We discovered a property which we loved. Like all first time buyers we had a budget and negotiated until we finally reached an agreed price for the property (£5k under the asking price as it needed some minor work). The house was taken off the market and proceedings started. We discovered at this point that the Seller was infact the Director of Sanderson James. We thought on hearing this it would make for a swift and easy transaction.....far from it!.
We managed to get our mortgage application accepted and searches (nearly completed) all within 4 weeks (so that we could meet the deadline for review of Stamp Duty). We were asked to provide proof of our mortgage application, which we did. Whilst everything was moving well on our side we found ourselves constantly chasing as the Director's Solicitors had not been forthcoming with any documentation.
With only around 4 weeks to go until completion we received a call from Dougie advising that the Director now believes he can get more money for the property after speaking to "Neighbours" so the house was to be put back on the market for £10k more than we agreed on. This was a mere 6-8 weeks from when it was first put on the market....so why all of a sudden was the property worth £10k more??
We asked for 24 hours grace before putting it back on the market to see if we could get another viewing of the property with Parents for a second opinion. We were granted this. We were then told that there was another buyer interested who the Director knows and they had offered £235k so we'd have to beat that offer. Dougie had confirmed at this time that they had not had direct contact with this supposed other buyer - the Director was dealing with them directly. Though devastated and needing to raise more money out of a tight budget, we agreed to match the offer of £235k as we were already so close to completion.
This was put back to the Vendor and in the meantime ,whilst he was reviewing these two generous offers, the property was put back on the market.
You do have to question at this point why would you put a property back on the market when you have two potential buyers? Seems a little suspicious does it not?
To put a long story short we are fully aware that what he has done is technically not illegal however it is highly immoral and rarely done. We have no idea whether this other buyer exists or not but either way we were disgusted in how we were treated and how this company conducts their business. We bent over backwards to try to get a swift sale pushed through and even offered the new asking price (£10k more than we agreed!) which STILL wasn't good enough.
Now, I will say that we have nothing bad to say about Dougie who kept us informed the whole way through however this is a company who we'd be reluctant to ever deal with again.
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I have purchase a house from ...
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5 Star Review
Dougie
By : 'Miss'
Services : Sales( As a Buyer )
Sold price : £145000
Would you recommend ? : Yes
Postcode : M18
People found this helpful0
I have purchase a house from Sanderson James ,Gorton. During my purchase I was dealing with Dougie who was professional , efficient, kept me up to date with all that was going on and he kept me smiling all the way through the whole process. I would deal with Sanderson James again if I ever purchase ... Read Full Review
Comments (0)I have purchase a house from Sanderson James ,Gorton. During my purchase I was dealing with Dougie who was professional , efficient, kept me up to date with all that was going on and he kept me smiling all the way through the whole process. I would deal with Sanderson James again if I ever purchase or sell a house.
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Miss Blake said about Sanderson James Ltd
Services : Sales( As a Buyer )Date: 13th Jan 2021
I have purchase a house from Sanderson James ,Gorton. During my purchase I was dealing with Dougie who was professional , efficient, kept me up to date with all that was going on and he kept me smiling all the way through the whole process. I would deal with Sanderson James again if I ever purchase or sell a house.
I left Sanderson James Happy with the process I went through and would recommend Sanderson James to anyone who is buying or selling there home.
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DO NOT USE Sanderson James as ...
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1 Star Review
By : 'Jolanta'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SK3
People found this helpful0
We (JSD and BD) landlords from Stockport, would like to strongly advise NOT TO USE Sanderson James Estate Agents as Letting Agent. Unfortunately for us, we have used them as our Letting Agent in May2019 and had to deal with constant delays with rent payments up until now: July2020 Dealing... Read Full Review
Comments (1)We (JSD and BD) landlords from Stockport, would like to strongly advise NOT TO USE Sanderson James Estate Agents as Letting Agent.
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Jolanta and Barry said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 26th Jul 2020
We (JSD and BD) landlords from Stockport, would like to strongly advise NOT TO USE Sanderson James Estate Agents as Letting Agent.
Unfortunately for us, we have used them as our Letting Agent in May2019 and had to deal with constant delays with rent payments up until now: July2020
Dealing with main manager (JS) was/is very difficult as we find her extremely rude and unprofessional.
We strongly believe that Sanderson James have completely failed in duty of care, they have failed to explain their weird and ambiguous procedure of how they pay rent, and they need to take full responsibility for their action.
We have raised an official complaint and stated that we are NOT HAPPY with Sanderson James Estate Agents response to our complaint and yet to our disbelieve they have charged us!! exit fee/penalty for leaving them as Letting Agent even though we were not happy with their service and their operational procedures in regards to paying rent to landlords. They have charged us £486 inc VAT + management fee £81 inc VAT, which is completely unfair, unreasonable and disproportionate to what current Letting Agents are charging, hence their action it is considered to be unenforceable.
We find Sanderson James action truly disgraceful and unforgivable and they need to take full responsibility for what they have done.
It is not only about financial loss we have suffered because of them, but also about massive distress, and inconvenience they have caused us over the last 14x months.
We have dealt with many Letting Agents before but have not come across such a misuse of power and unfair treatment.
We will fight for justice not only for us but for all other landlords who were treated in similar ways.
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By : jennifer sanderson
Sep 23, 2020I find this review extremely hurtful because it is simply not true. We are being pressured to not claim monies that are owed, you signed the contract which clearly detailed our charges for our...
My experience with them was ...
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4 Star Review
By : 'Dolly'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : M18
People found this helpful1
My experience with them was awesome. Very friendly staff always in position to help out in difficult situations. Olga was very nice and welcoming .I will use this agency again and... Read Full Review
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Dolly Isoko said about Sanderson James Ltd
Services : Letting( As a Tenant )Date: 29th Aug 2019
My experience with them was awesome. Very friendly staff always in position to help out in difficult situations. Olga was very nice and welcoming .I will use this agency again and again
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Would not ...
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1 Star Review
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M18
People found this helpful0
This letting agency takes a lot of time to respond to any issues reported by tenants. But the biggest issue is their lack of cooperation after the contract is terminated; tenants' contents insurance company was not aware of my contract's termination up until six months later and... Read Full Review
Comments (0)This letting agency takes a lot of time to respond to any issues reported by tenants.
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Adam Boryslawski said about Sanderson James Ltd
Services : Letting( As a Tenant )Date: 25th Jul 2019
This letting agency takes a lot of time to respond to any issues reported by tenants.
But the biggest issue is their lack of cooperation after the contract is terminated; tenants' contents insurance company was not aware of my contract's termination up until six months later and Sanderson James explicitly refused to cooperate to get this issue resolved.
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I bought my first property ...
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5 Star Review
Jennifer
By : 'M'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M18
People found this helpful2
I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales agent. The Lettings and Sales staff were very... Read Full Review
Comments on Agent Fees
Very good
Comments (0)I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales agent.
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M Khan said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 18th Jan 2018
I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales agent.
The Lettings and Sales staff were very approachable. They also recommended to put the property on the market to rent. Their fee's are reasonable and very competent to manage any properties. Highly recommend.
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By far the best service I've ...
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5 Star Review
Jennifer
Gemma
By : 'KelHomes'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M18
People found this helpful3
By far the best service I've received. My house is well looked after. Always at hand when I need advice. very efficient and knowledgeable... Read Full Review
Comments on Agent Fees
good
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KelHomes said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 7th Nov 2016
By far the best service I've received. My house is well looked after. Always at hand when I need advice. very efficient and knowledgeable team
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I have used Sanderson James ...
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5 Star Review
By : 'Duncan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M18
People found this helpful3
I have used Sanderson James for about four years, since I first started letting my property. They are always very courteous and friendly and handle everything in a very professional and efficient manner. They communicate clearly and effectively, which is always... Read Full Review
Comments on Agent Fees
I believe the agent's fees are competitive, although I have not benchmarked recently.
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Duncan said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 27th Sep 2016
I have used Sanderson James for about four years, since I first started letting my property. They are always very courteous and friendly and handle everything in a very professional and efficient manner. They communicate clearly and effectively, which is always appreciated.
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I sold my house within one ...
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5 Star Review
Gemma
By : 'Review'
Services : Sales( As a Vendor )
Sold price : £119995
Would you recommend ? : Yes
Postcode : M34
People found this helpful3
I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help & hard work. I was kept up to date with the... Read Full Review
Comments on Agent Fees
Good fees & excellent customer service.
Comments (0)I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help & hard work. I was kept up to date with the progress regularly by her. Outstanding value, professional service, great photography and all round a pleasure to do business with. I have already recommended to many friends and would defiantly use Sanderson James again.
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Review said about Sanderson James Ltd
Services : Sales( As a Vendor )Date: 25th Apr 2016
I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help & hard work. I was kept up to date with the progress regularly by her. Outstanding value, professional service, great photography and all round a pleasure to do business with. I have already recommended to many friends and would defiantly use Sanderson James again.
Thanks again.
Kay
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this is the worst service i ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : M18
People found this helpful1
this is the worst service i have had asked for a viewing on a rental property 4 times via Rightmove, no response, no call. Poor service, poor company, would not use even if the right property was with them. total shambles. Feels sorry for the landlord and there sellers, who pay there fees and get... Read Full Review
Comments on Agent Fees
N/A
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Mr Guy Booker said about Sanderson James Ltd
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Apr 2016
this is the worst service i have had asked for a viewing on a rental property 4 times via Rightmove, no response, no call. Poor service, poor company, would not use even if the right property was with them. total shambles. Feels sorry for the landlord and there sellers, who pay there fees and get this as a service.
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I cancelled a contract with ...
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1 Star Review
By : 'Avatar'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M20
People found this helpful1
I cancelled a contract with them within a couple of days of signing a letting agreement. Current regulations state that an agreement with a letting agent can be cancelled within 14 days. Ever since then, they have hounded me for 300 GBP and have made threats which have certainly confirmed my... Read Full Review
Comments (1)I cancelled a contract with them within a couple of days of signing a letting agreement. Current
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Avatar said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 14th Mar 2016
I cancelled a contract with them within a couple of days of signing a letting agreement. Current
regulations state that an agreement with a letting agent can be cancelled within 14 days. Ever since then, they have hounded me for 300 GBP and have made threats which have certainly confirmed my opinion that they are certainly unprofessional cowboys that should not be approached as a landlord nor a tenant.
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By : Jennifer Drinkwater
Apr 2, 2016With regard to the cancellation regulations it is important to bear in mind where and when the contract is entered into, i.e. if it is an 'on premises contract' this is not applicable, and there is...
Michael project managed a ...
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5 Star Review
Michael
By : 'Jerry'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : M18
People found this helpful4
Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. £20,000) would be well managed. It was, and the project was finished on time and on budget. The property can now be let for a higher rent, and... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (1)Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. £20,000) would be well managed. It was, and the project was finished on time and on budget.
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Jerry said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 24th Feb 2016
Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. £20,000) would be well managed. It was, and the project was finished on time and on budget.
The property can now be let for a higher rent, and the capital value has been restored.
Recommended!
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By : Sanderson James
Mar 2, 2016Thank you for your review, it's been a pleasure working with you over the...
I had an excellent experience ...
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5 Star Review
Jennifer
By : 'karen'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : M19
People found this helpful4
I had an excellent experience using them to let my property. I have found tenants myself in the past and used other agents, but their attention to detail and level of service was second to none, I would definitely recommend them to... Read Full Review
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karen said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 20th Feb 2016
I had an excellent experience using them to let my property. I have found tenants myself in the past and used other agents, but their attention to detail and level of service was second to none, I would definitely recommend them to anyone.
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Jennifer was particularly ...
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4 Star Review
Jennifer
By : 'MM'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : MP3
People found this helpful4
Jennifer was particularly helpful and supportive when there were problems with a tennant. She was approachable and gave good... Read Full Review
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MM Thong said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 5th Feb 2016
Jennifer was particularly helpful and supportive when there were problems with a tennant. She was approachable and gave good advice
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I'm very impressed with the ...
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5 Star Review
Michael
By : 'Prof.'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : M19
People found this helpful4
I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with the job for the last two or three mounths. In my... Read Full Review
What agent could do to change your mind?
It´s just allright
Comments on Agent Fees
It´s just allright
Comments (0)I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with the job for the last two or three mounths. In my case, for being abroad, the confidence in this relationship is very important.
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Prof. Loureiro said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 5th Jan 2016
I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with the job for the last two or three mounths. In my case, for being abroad, the confidence in this relationship is very important.
I would like to emphasize my admiration for Sanderson James and the people who works for the company, representing a partnership of more than 15 years.
Prof. Getúlio
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Gemma and Emma was absolutely ...
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5 Star Review
By : 'Jferns'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
People found this helpful3
Gemma and Emma was absolutely fantastic throughout the whole process I cannot thank them both enough. From start to finish they were hard working genuine girls with real knowledge of the area . I sold my house through Sanderson James and also purchased. After being up with another agent for 12... Read Full Review
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Jferns said about Sanderson James Ltd
Services : Sales( As a Vendor )Date: 30th Jul 2015
Gemma and Emma was absolutely fantastic throughout the whole process I cannot thank them both enough. From start to finish they were hard working genuine girls with real knowledge of the area . I sold my house through Sanderson James and also purchased. After being up with another agent for 12 months I never thought I'd achieve the price I wanted these girls sold it in the first week.
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The most aggressive estate ...
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1 Star Review
By : 'Maria'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : M19
People found this helpful3
The most aggressive estate agent I have ever come across they are very dishonest and non transparent when it comes to their fees, charges and terms and conditions have no sense of customer service will not even acknowledge their mistakes let alone do something about it had to take them to The... Read Full Review
What agent could do to change your mind?
too high in price plus were dishinest told me there fees is £350 then came to my attention its £420
Comments on Agent Fees
too high in price plus were dishinest told me there fees is £350 then came to my attention its £420
Comments (3)Was this helpful?:
Maria . said about Sanderson James Ltd
Services : Letting( As a Owner )Date: 6th Feb 2015
The most aggressive estate agent I have ever come across they are very dishonest and non transparent when it comes to their fees, charges and terms and conditions have no sense of customer service will not even acknowledge their mistakes let alone do something about it had to take them to The Property Ombudsman run a mile they left me so distressed.
The UK's Largest Customer Review Website for the Property Industry
By : Sanderson James
Feb 10, 2015Dear Maria, Sanderson James recommended that you raise your complaint with the Property Ombudsman, (which is the only ombudsman complaint that has ever been made about Sanderson James lettings...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme Sanderson James aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Jennifer Drinkwater at the address below:
62-64 Reddish Lane
Gorton
Manchester
M18 7JL
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Gemma Lawlor(Bailey) the Area Manager who will review the complaint, at the address below:
902 Stockport Road,
Levenshulme
Manchester
M19 3AD
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to :
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Last updated at 3/2/2018, 10:45:56 AM by allAgents
