The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3/5, 26 Reviews
54% Recommended
100% sales valuation accuracy
55% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
By : 'Dolly'
Services :
Rent PCM : £550
Would you recommend ? : Yes
Postcode : M18
My experience with them was awesome. Very friendly staff always in position to help out in difficult situations. Olga was very nice and welcoming .I will use this agency again and again
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £65,000 | £145,000 |
| Lettings | 55% | 50% | £500 | £800 |
Sanderson James Ltd
62-64 Reddish Lane, Manchester, Greater Manchester
M18 7JL
01612319696
By : 'Temp'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M11
I visited my aunty residing in 12 Fairfield Road, to describe her apartment as a sorry excuse is simply an understatement. I was made aware that this flat was let to her by Sanderson James. Firstly, the number of windows is abominable. There are no windows at all in the living room and in the... Read Full Review
By : 'Andy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SK8
One star too many , this company should be seriously ashamed of their unprofessional dealings and terrible customer service. Sending clients to view a property that they knowingly have already let the week previously. I wasnt the only one , people were still there and still turning up as I left ,... Read Full Review
By : 'Catherine'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : M19
I rented from S & J over 5 yrs ago. Never again! It was a horrible experience as a single... Read Full Review

By : 'AP'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SK9
Would you trust a company where the own Director's moral compass doesn't point due north? Wastes time and money of first time buyers?? Well this is what happened to us.... We discovered a property which we loved. Like all first time buyers we had a budget and negotiated until we... Read Full Review

By : 'Miss'
Services : Sales( As a Buyer )
Sold price : £145000
Would you recommend ? : Yes
Postcode : M18
I have purchase a house from Sanderson James ,Gorton. During my purchase I was dealing with Dougie who was professional , efficient, kept me up to date with all that was going on and he kept me smiling all the way through the whole process. I would deal with Sanderson James again if I ever purchase ... Read Full Review
By : 'Jolanta'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SK3
We (JSD and BD) landlords from Stockport, would like to strongly advise NOT TO USE Sanderson James Estate Agents as Letting Agent. Unfortunately for us, we have used them as our Letting Agent in May2019 and had to deal with constant delays with rent payments up until now: July2020 Dealing... Read Full Review
By : jennifer sanderson
23 Sept 2020I find this review extremely hurtful because it is simply not true. We are being pressured to not claim monies that are owed, you signed the contract which clearly detailed our charges for our...
By : 'Dolly'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : M18
My experience with them was awesome. Very friendly staff always in position to help out in difficult situations. Olga was very nice and welcoming .I will use this agency again and... Read Full Review
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M18
This letting agency takes a lot of time to respond to any issues reported by tenants. But the biggest issue is their lack of cooperation after the contract is terminated; tenants' contents insurance company was not aware of my contract's termination up until six months later and... Read Full Review

By : 'M'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M18
I bought my first property from Sanderson James they were really helpful and efficient the process was really smooth. I didn't have to put any effort in as they were doing all the hard work for me. I would strongly recommend them as a sales agent. The Lettings and Sales staff were very... Read Full Review
Very good


By : 'KelHomes'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M18
By far the best service I've received. My house is well looked after. Always at hand when I need advice. very efficient and knowledgeable... Read Full Review
good
By : 'Duncan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M18
I have used Sanderson James for about four years, since I first started letting my property. They are always very courteous and friendly and handle everything in a very professional and efficient manner. They communicate clearly and effectively, which is always... Read Full Review
I believe the agent's fees are competitive, although I have not benchmarked recently.

By : 'Review'
Services : Sales( As a Vendor )
Sold price : £119995
Would you recommend ? : Yes
Postcode : M34
I sold my house within one month of having it up for sale and also the sale went through within 4 weeks. I could not recommend your Company enough. The service was excellent from start to finish. Special thanks to Gemma Bailey for all her help & hard work. I was kept up to date with the... Read Full Review
Good fees & excellent customer service.
By : 'Mr'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : M18
this is the worst service i have had asked for a viewing on a rental property 4 times via Rightmove, no response, no call. Poor service, poor company, would not use even if the right property was with them. total shambles. Feels sorry for the landlord and there sellers, who pay there fees and get... Read Full Review
N/A
By : 'Avatar'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M20
I cancelled a contract with them within a couple of days of signing a letting agreement. Current regulations state that an agreement with a letting agent can be cancelled within 14 days. Ever since then, they have hounded me for 300 GBP and have made threats which have certainly confirmed my... Read Full Review
By : Jennifer Drinkwater
2 Apr 2016With regard to the cancellation regulations it is important to bear in mind where and when the contract is entered into, i.e. if it is an 'on premises contract' this is not applicable, and there is...

By : 'Jerry'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : M18
Michael project managed a refurbishment of a semi-derelict property very well. He gave me confidence that the (for me) considerable sum of money (c. £20,000) would be well managed. It was, and the project was finished on time and on budget. The property can now be let for a higher rent, and... Read Full Review
Good
Good
By : Sanderson James
2 Mar 2016Thank you for your review, it's been a pleasure working with you over the...

By : 'karen'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : M19
I had an excellent experience using them to let my property. I have found tenants myself in the past and used other agents, but their attention to detail and level of service was second to none, I would definitely recommend them to... Read Full Review

By : 'MM'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : MP3
Jennifer was particularly helpful and supportive when there were problems with a tennant. She was approachable and gave good... Read Full Review

By : 'Prof.'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : M19
I'm very impressed with the results in that short period of time to do the refurbishment at 47 BROADLEA ROAD BURNAGE. As a landlord I would give Michael Queen a grade A given the very professional manner that has been taken by him in dealing with the job for the last two or three mounths. In my... Read Full Review
It´s just allright
It´s just allright
By : 'Jferns'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Gemma and Emma was absolutely fantastic throughout the whole process I cannot thank them both enough. From start to finish they were hard working genuine girls with real knowledge of the area . I sold my house through Sanderson James and also purchased. After being up with another agent for 12... Read Full Review
By : 'Maria'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : M19
The most aggressive estate agent I have ever come across they are very dishonest and non transparent when it comes to their fees, charges and terms and conditions have no sense of customer service will not even acknowledge their mistakes let alone do something about it had to take them to The... Read Full Review
too high in price plus were dishinest told me there fees is £350 then came to my attention its £420
too high in price plus were dishinest told me there fees is £350 then came to my attention its £420
By : Sanderson James
10 Feb 2015Dear Maria, Sanderson James recommended that you raise your complaint with the Property Ombudsman, (which is the only ombudsman complaint that has ever been made about Sanderson James lettings...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme Sanderson James aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Jennifer Drinkwater at the address below:
62-64 Reddish Lane
Gorton
Manchester
M18 7JL
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Gemma Lawlor(Bailey) the Area Manager who will review the complaint, at the address below:
902 Stockport Road,
Levenshulme
Manchester
M19 3AD
The grievance will be acknowledged within 7 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to :
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Last updated at 3/2/2018, 10:45:56 AM by allAgents