Sanderson James is perhaps the worst letting agent I have ever dealt with. They took days connecting us with the landlord when we were looking, too days getting the lease agreement together, had us make multiple trips to the central office rather than allowing us to come into a local office and frequently were inefficient, didn\'t have paperwork ready, couldn\'t find things (like keys) etc. When we moved in, the landlady discovered that work she had gotten done through Sanderson James had not been done properly resulting in dangerous conditions. She then took over management herself. The office staff are inefficient, don\'t return calls, can\'t communicate messages to each other and generally lack professional customer service skills. This time, when we looked for a place to live, we refused to look at any properties being let by Sanderson James. They were not up front about their fees, and were so inefficient that we didn\'t want to deal with them, for ANY house. We also didn\'t want to take the risk of living in a property managed by them. I would strongly urge any tenants OR landlords to run the other direction.