In a word rubbish. Avoid at all costs. I was drawn to Michael because they are ARLA members. I went for full management option. There are too many problems to list them here, so here are a few:
1. It took them over 2 months to send me a copy of the tenancy agreement (despite many requests).
2. They would tell me everything was in hand, when it later transpired that they weren't.
3. Charged well over the top for basic DIY tasks (