R S Laird & Son
Belfast, BT7
1.8/5, 23 reviews
22% recommended
38% sales valuation accuracy
25% sales fee satisfaction
0% lettings valuation accuracy
30% lettings fee satisfaction

“Went into Laird's to look about renting a house for ......”

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Mar 01,2011
Minithumbdown
By: 'jl91'
Mar 01,2011
0 people found
this helpful
Went into Laird's to look about renting a house for our second year at uni.

When in the office we weren't exactly warmly greeted, the agent showed no enthusiasm for us to, or even care whether, use their services.

We arranged to view a house a 2.30pm the next week and were told to ring at 9.30am the day of the viewing to confirm. That was all well and good, however we found it strange that they asked for none of our details.

On the day of the viewing we rang to confirm we would be attending and were told on the phone to meet at the house at 2.30pm.

We arrived at the house at just past 2.25pm and there was no sign of any agents. We waited around outside until just before 2.45pm and at that point decided not to wait any longer.

If they couldn't care enough to show up on time (if they even did show) to look after prospective customers I'd hate to think how they treat the ones who use their services.
Was this helpful? Yes
By: E
Apr 20, 2011
They treat their current customers disgracefully!!!!!

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Opening Hours
Address

R S Laird & Son
5 University Street
Belfast
County Antrim
BT7 1FY
028 9032 4772

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 38% 25% £0 £0
Lettings 0% 30% £280 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 15 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Would recommend, professional service, helpful when it mattered....”

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Aug 02,2020
Minithumbup
By: 'Matthew Curley'
Aug 02,2020
0 people found
this helpful
Rented with Lairds for 2 years with no issues at all. They were always very accommodating when we trotted a fault or an issue, they usually had it sorted within a week. We had some bother with a shower - which was replaced altogether to a ...
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“I think 1 star is a bit much for this agency.......”

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Aug 12,2019
Minithumbdown
By: 'A'
Aug 12,2019
2 people found
this helpful
I think 1 star is a bit much for this agency. Throughout my time renting with them we were constantly let down and disappointed with their office. First, the phones were constantly off the hook. It was very difficult to get a word in when you ...
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“I rented from Lairds for 7 years and can't speak highly ......”

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Nov 01,2017
Minithumbup
By: 'HD'
Nov 01,2017
1 people found
this helpful
I rented from Lairds for 7 years and can't speak highly enough of their professionalism and efficiency. Every request I made for maintenance, repairs or improvements to the property were met readily and willingly. We found the staff and all their contracted workers to be professional, ...
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“One of the worst agency in Belfast. Anybody who's under ......”

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Oct 26,2017
Minithumbdown
By: 'Dr Billy Reuben'
Oct 26,2017
6 people found
this helpful
One of the worst agency in Belfast. Anybody who's under this agency make sure that you write every little stain and dirt in your inventory otherwise, by the end of tenancy you will be charged a lot- even a little speck. They were unpleasant to ...
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“Complete crooks. Very quick to take money for stupid reasons, ......”

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Sep 06,2017
Minithumbdown
By: 'Student4913'
Sep 06,2017
3 people found
this helpful
Complete crooks. Very quick to take money for stupid reasons, e.g. cleaning fee for dust build up between us moving out and them checking the property, but slow to do anything to help the tenent, e.g. broken fire alarm - FIRE HAZARD. It ...
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“Attentive during tenancy - replaced broken washing machine quickly. Fairly ......”

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Dec 02,2016
Minithumbdown
By: 'R Kernan'
Dec 02,2016
4 people found
this helpful
Attentive during tenancy - replaced broken washing machine quickly. Fairly accommodating when we wanted to end tenancy early. Slightly annoying to deal with if you aren't a student as they seem to be used to Holylands residents and frequently send quite patronising emails and messages. ...
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Comment on agent fees
Very strict on deposit at end, with no chance for consultation. However very accommodating with early termination of tenancy (when we found replacement tenants) and a fairly reasonable early termination fee.
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“Not difficult to communicate with. Every problem I had was ......”

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Jun 29,2016
Minithumbup
By: 'In Laird's for 1 year'
Jun 29,2016
0 people found
this helpful
Not difficult to communicate with. Every problem I had was sorted quiet fast. My flat was fine when I moved in, and I got the whole deposit back when I left. I would just recommend that they call before arranging whatever (what they sometimes do, ...
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Comment on agent fees
Not bad
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“The most exploitative, untrustworthy, money hungry estate agents in Belfast., ......”

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Oct 23,2014
Minithumbdown
By: 'Me'
Oct 23,2014
2 people found
this helpful
The most exploitative, untrustworthy, money hungry estate agents in Belfast., with a speciality in exploiting the fact that new students at queens tend to be unaware of their rights as tenants. They will impose arbitrary fines for non existent issues, organise viewings without consultation, and ...
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What agent could do to change your mind?
Essentially, they would need to rework their entire business model into something resembling an estate agents
Attached Filesnbsp;
Comment on agent fees
Imposed fines for cleaning and took extra back rent for no reason. Will not respond to any correspondence attempting to resolve the issue.
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“Complete con men! Never meet a bigger bunch of useless, ......”

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Sep 03,2014
Minithumbdown
By: 'pi****off'
Sep 03,2014
0 people found
this helpful
Complete con men! Never meet a bigger bunch of useless, ignorant, f##kers in all my life. Moved into a dump of a house in dunluce ave a year ago. We were stuck and hadda go somehere. We had to clean it from top to ...
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“Absolutely atrocious service. When the gas box malfunctioned and displayed ......”

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Aug 25,2014
Minithumbdown
By: 'Kelly McCullough'
Aug 25,2014
0 people found
this helpful
Absolutely atrocious service. When the gas box malfunctioned and displayed an error message, we contacted them several times and they simply told us that we were loading the credit wrong and if we did it again we would be fined for incorrect use. I had ...
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“The staff here are unresponsive and unhelpful. When my flat ......”

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Aug 18,2013
Minithumbdown
By: 'Pissed off student'
Aug 18,2013
0 people found
this helpful
The staff here are unresponsive and unhelpful. When my flat mate and myself went to view the property it needed a general tidy up and painting. They assured us this would be down before we moved in. The day we moved in the sofas where ...
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What agent could do to change your mind?
Actually listen to serious complaints, do what you say you are going to do. And don't think just because you deal with students that you have the upper hand. We are not stupid!
Attached Filesnbsp;
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“The staff here are poor. Before I moved into my ......”

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Nov 01,2012
Minithumbdown
By: 'Robinhosa'
Nov 01,2012
0 people found
this helpful
The staff here are poor. Before I moved into my flat I asked for a water stain from an upstairs leak to be painted before we moved it. It was not. I asked for the bathroom to get attention (cracks had appeared in the sealant ...
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What agent could do to change your mind?
Aside from the receptionist, staff are rude and unwilling to help. Properties are of low standard with a small exception.
Attached Filesnbsp;
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“They dont give back deposits no matter how good the ......”

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Jun 21,2011
Minithumbdown
By: 'Trent'
Jun 21,2011
0 people found
this helpful
They dont give back deposits no matter how good the house is when you leave. They are rude and unhelpful....
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“A very professional outfit. Ropey office where to details were ......”

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Mar 01,2011
Minithumbdown
By: 'student'
Mar 01,2011
0 people found
this helpful
A very professional outfit. Ropey office where to details were taken when booking a viewing appointment. Rang to confirm the viewing as requested before 9.30 at the arranged time and then no one showed.... If that's the treatment you get before your stuck in a contract, ...
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“Went into Laird's to look about renting a house for ......”

Share on :
Mar 01,2011
Minithumbdown
By: 'jl91'
Mar 01,2011
0 people found
this helpful
Went into Laird's to look about renting a house for our second year at uni. When in the office we weren't exactly warmly greeted, the agent showed no enthusiasm for us to, or even care whether, use their services. We arranged to view a house ...
read full review
Was this helpful? Yes
By: E
Apr 20, 2011
View all comments (1)
They treat their current customers disgracefully!!!!! ...

“Awful service from this agent. Left us over Christmas, with ......”

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Dec 26,2010
Minithumbdown
By: 'E'
Dec 26,2010
0 people found
this helpful
Awful service from this agent. Left us over Christmas, with no heating, no water, no shower and no toilet. Horrific! Spent Boxing Day trying to get a bad leak fixed that ruined our belongings in the kitchen and bathroom and they have no emergency service. ...
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“...”

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Feb 02,2010
Minithumbup
By: 'L Holmes'
Feb 02,2010
0 people found
this helpful
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“Don't like these guys. Very deceiving and friendly until you've ......”

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Nov 30,2009
Minithumbdown
By: 'Grudge-Against-Lairds'
Nov 30,2009
1 people found
this helpful
Don't like these guys. Very deceiving and friendly until you've signed everything then they reveal themselves as the true crooks they are....
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“R S Laird & Son are a bunch of deposit thieves ......”

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Sep 18,2009
Minithumbdown
By: 'Laird Hater'
Sep 18,2009
0 people found
this helpful
R S Laird & Son are a bunch of deposit thieves they will tell you anything to get you into a house and then ignore you once they have you in their grasp, myself and my other house mates had a terrible experience with this company, ...
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“House was full of damp and slugs and they just ......”

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Sep 08,2009
Minithumbdown
By: 'aid'
Sep 08,2009
0 people found
this helpful
House was full of damp and slugs and they just said put down newspaper. They charged us for a broken chair that was broken wen we moved in and they charged for cleaning, but the place was spotless they refuse to give back deposits!!!...
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“Very poor response to deal with complaints, very slow to ......”

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Jun 02,2009
Minithumbdown
By: 'jim'
Jun 02,2009
1 people found
this helpful
Very poor response to deal with complaints, very slow to deal with phone calls often having to phone several times to get someone to speak to you. Writing usually provokes a response. ...
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“...”

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Aug 29,2007
Minithumbup
By: 'mu'
Aug 29,2007
0 people found
this helpful
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“...”

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Aug 06,2007
Minithumbdown
By: 'Jimbo'
Aug 06,2007
0 people found
this helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by R S Laird & Son, Belfast BT7 1FY


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