38% sales valuation accuracy
25% sales fee satisfaction
0% lettings valuation accuracy
30% lettings fee satisfaction
Aug 18,2013
Aug 18,2013
0
people found
this helpful
this helpful
The staff here are unresponsive and unhelpful. When my flat mate and myself went to view the property it needed a general tidy up and painting. They assured us this would be down before we moved in. The day we moved in the sofas where in the bedrooms, and the place unpainted with water stains where a pipe had burst the year before.
After ringing them up and telling them that the flat was not ready for use. They said they would send painters around the next day but left it up to us to move the sofa into the correct room. Which was not easy at all. And took three people to do it.
We later discovered that the flat had a major problem with black mould. And was in such poor condition that we had to have a dehumidifier on everyday. The mould grew in every room which consisted of two bedrooms, a living room, kitchen and bathroom. I emailed them, and rung them to complain about the mould and to get something done about it. They never replied to the email. But sent a surveyor out after going to them in person. He simply told us that we needed to open the Windows more and it would go away. So we did as we were told even though it would not work. Th mould started to affect the health of both of us and throughout persistent we finally got them to paint o we it after living there for six months. This helped for couple of months but then it cAme back and they blame us.
They did not give me back the full deposit even though I left the flat cleaner than I moved in. They are trying to blame me for the black mould that has been a problem in that flat for years, as you can see the layers of it through the paint.
I am not impressed with them and would warn anyone off using them ever. A terrible company and the accommodation they provide shows it.
After ringing them up and telling them that the flat was not ready for use. They said they would send painters around the next day but left it up to us to move the sofa into the correct room. Which was not easy at all. And took three people to do it.
We later discovered that the flat had a major problem with black mould. And was in such poor condition that we had to have a dehumidifier on everyday. The mould grew in every room which consisted of two bedrooms, a living room, kitchen and bathroom. I emailed them, and rung them to complain about the mould and to get something done about it. They never replied to the email. But sent a surveyor out after going to them in person. He simply told us that we needed to open the Windows more and it would go away. So we did as we were told even though it would not work. Th mould started to affect the health of both of us and throughout persistent we finally got them to paint o we it after living there for six months. This helped for couple of months but then it cAme back and they blame us.
They did not give me back the full deposit even though I left the flat cleaner than I moved in. They are trying to blame me for the black mould that has been a problem in that flat for years, as you can see the layers of it through the paint.
I am not impressed with them and would warn anyone off using them ever. A terrible company and the accommodation they provide shows it.
What agent could do to change your mind?
Actually listen to serious complaints, do what you say you are going to do. And don't think just because you deal with students that you have the upper hand. We are not stupid!Attached Filesnbsp;
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Latest Reviews
2nd Aug 2020
reviewed by 'Matthew'
12th Aug 2019
reviewed by 'A'
26th Oct 2017
reviewed by 'Dr'
6th Sep 2017
reviewed by 'Student4913'
Opening Hours
Address
R S Laird & Son
5 University Street
Belfast
County Antrim
BT7 1FY
028 9032 4772
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 38% | 25% | £0 | £0 |
| Lettings | 0% | 30% | £280 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 15 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 02,2020
Aug 02,2020
0
people found
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this helpful
Rented with Lairds for 2 years with no issues at all. They were always very accommodating when we trotted a fault or an issue, they usually had it sorted within a week. We had some bother with a shower - which was replaced altogether to a ...
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Aug 12,2019
Aug 12,2019
4
people found
this helpful
this helpful
I think 1 star is a bit much for this agency.
Throughout my time renting with them we were constantly let down and disappointed with their office. First, the phones were constantly off the hook. It was very difficult to get a word in when you ...
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Nov 01,2017
Nov 01,2017
1
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this helpful
I rented from Lairds for 7 years and can't speak highly enough of their professionalism and efficiency.
Every request I made for maintenance, repairs or improvements to the property were met readily and willingly.
We found the staff and all their contracted workers to be professional, ...
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Oct 26,2017
Oct 26,2017
7
people found
this helpful
this helpful
One of the worst agency in Belfast. Anybody who's under this agency make sure that you write every little stain and dirt in your inventory otherwise, by the end of tenancy you will be charged a lot- even a little speck. They were unpleasant to ...
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Aug 13, 2021
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aye ...
Sep 06,2017
Sep 06,2017
3
people found
this helpful
this helpful
Complete crooks. Very quick to take money for stupid reasons, e.g. cleaning fee for dust build up between us moving out and them checking the property, but slow to do anything to help the tenent, e.g. broken fire alarm - FIRE HAZARD.
It ...
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Dec 02,2016
Dec 02,2016
5
people found
this helpful
this helpful
Attentive during tenancy - replaced broken washing machine quickly. Fairly accommodating when we wanted to end tenancy early. Slightly annoying to deal with if you aren't a student as they seem to be used to Holylands residents and frequently send quite patronising emails and messages. ...
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Comment on agent fees
Very strict on deposit at end, with no chance for consultation. However very accommodating with early termination of tenancy (when we found replacement tenants) and a fairly reasonable early termination fee.
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Jun 29,2016
Jun 29,2016
0
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this helpful
Not difficult to communicate with. Every problem I had was sorted quiet fast. My flat was fine when I moved in, and I got the whole deposit back when I left. I would just recommend that they call before arranging whatever (what they sometimes do, ...
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Comment on agent fees
Not bad
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Oct 23,2014
Oct 23,2014
2
people found
this helpful
this helpful
The most exploitative, untrustworthy, money hungry estate agents in Belfast., with a speciality in exploiting the fact that new students at queens tend to be unaware of their rights as tenants.
They will impose arbitrary fines for non existent issues, organise viewings without consultation, and ...
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What agent could do to change your mind?
Essentially, they would need to rework their entire business model into something resembling an estate agentsAttached Filesnbsp;
Comment on agent fees
Imposed fines for cleaning and took extra back rent for no reason. Will not respond to any correspondence attempting to resolve the issue.
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Sep 03,2014
Sep 03,2014
1
people found
this helpful
this helpful
Complete con men! Never meet a bigger bunch of useless, ignorant, f##kers in all my life. Moved into a dump of a house in dunluce ave a year ago. We were stuck and hadda go somehere. We had to clean it from top to ...
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Aug 25,2014
Aug 25,2014
0
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Absolutely atrocious service. When the gas box malfunctioned and displayed an error message, we contacted them several times and they simply told us that we were loading the credit wrong and if we did it again we would be fined for incorrect use. I had ...
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Aug 18,2013
Aug 18,2013
0
people found
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The staff here are unresponsive and unhelpful. When my flat mate and myself went to view the property it needed a general tidy up and painting. They assured us this would be down before we moved in. The day we moved in the sofas where ...
read full review
read full review
What agent could do to change your mind?
Actually listen to serious complaints, do what you say you are going to do. And don't think just because you deal with students that you have the upper hand. We are not stupid!Attached Filesnbsp;
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Nov 01,2012
Nov 01,2012
0
people found
this helpful
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The staff here are poor.
Before I moved into my flat I asked for a water stain from an upstairs leak to be painted before we moved it. It was not.
I asked for the bathroom to get attention (cracks had appeared in the sealant ...
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What agent could do to change your mind?
Aside from the receptionist, staff are rude and unwilling to help. Properties are of low standard with a small exception.Attached Filesnbsp;
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Jun 21,2011
Jun 21,2011
0
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They dont give back deposits no matter how good the house is when you leave. They are rude and unhelpful....
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Mar 01,2011
Mar 01,2011
0
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A very professional outfit. Ropey office where to details were taken when booking a viewing appointment. Rang to confirm the viewing as requested before 9.30 at the arranged time and then no one showed.... If that's the treatment you get before your stuck in a contract, ...
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Mar 01,2011
Mar 01,2011
0
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Went into Laird's to look about renting a house for our second year at uni.
When in the office we weren't exactly warmly greeted, the agent showed no enthusiasm for us to, or even care whether, use their services.
We arranged to view a house ...
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Apr 20, 2011
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They treat their current customers disgracefully!!!!! ...
Dec 26,2010
Dec 26,2010
1
people found
this helpful
this helpful
Awful service from this agent. Left us over Christmas, with no heating, no water, no shower and no toilet. Horrific! Spent Boxing Day trying to get a bad leak fixed that ruined our belongings in the kitchen and bathroom and they have no emergency service. ...
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Nov 30,2009
Nov 30,2009
1
people found
this helpful
this helpful
Don't like these guys. Very deceiving and friendly until you've signed everything then they reveal themselves as the true crooks they are....
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Sep 18,2009
Sep 18,2009
0
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R S Laird & Son are a bunch of deposit thieves they will tell you anything to get you into a house and then ignore you once they have you in their grasp, myself and my other house mates had a terrible experience with this company, ...
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Sep 08,2009
Sep 08,2009
0
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House was full of damp and slugs and they just said put down newspaper. They charged us for a broken chair that was broken wen we moved in and they charged for cleaning, but the place was spotless they refuse to give back deposits!!!...
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Jun 02,2009
Jun 02,2009
1
people found
this helpful
this helpful
Very poor response to deal with complaints, very slow to deal with phone calls often having to phone several times to get someone to speak to you. Writing usually provokes a response.
...
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