0% lettings valuation accuracy
33% lettings fee satisfaction
Aug 02,2013
Aug 02,2013
12
people found
this helpful
this helpful
Absolutely disgraceful!!!, a useless billing system, no one, and I mean no one, including accountants can make head nor tale of the bills they send, we believe they rely on this to incorporate hidden charges, not relating to our properties. There are many terrible incidents with Ross and Liddell, a common one with them in our development is this, a lock on a main door was broken, this door with the lock is shared by 9 flats in the block, they sent out a locksmith who replaced the lock and issued keys to the 9 flats involved the total cost split evenly between the flats was about £200.00, so about £22.00 - £25.00 each flat, fair enough. Less than 1 month later the lock which was replaced new, broke again, so they sent out the same guy who replaced it, and then charged us all again?? we said no! there must be a warranty involved we're not paying agin, they went ahead and fixed it anyway and billed us all again, so we have now been billed twice, saying we had to pay, however this time the lock was replaced you had to turn the key in the opposite direction from what you would normally turn a key to open the door, and also the whole lock was a brass colour and did not match the silver handles, push plates, hinges etc already on the door, less than 2 months down the line, it broke again and out they sent the same guy and charged us all again! for the lock, so now we had been charged 3 times for a lock, total cost £600.00 between the 9 flats!
Many of us refused to pay and then they sent out sheriff officers, and we had to go to court where it was resolved, we didn't pay but the process took ages and we had to give up our time to go to court to fight it. They are many rip - off incidents that ross and liddell use just like this, £180.00 to change a light bulb in the stair appears often on our bills and when we call to say there was no bulb out they reply with that is because we were quick to change them!! absolute crap.
We recently sacked them for all this nonsense and to top the whole thing off, there are exeptionaly rude and unhelpful on the phone, i talked to one of their directors Irene Divanny as we were getting no where with a problem, she told me she wasn't prepared to help and when i threatened to get residents names gathered to sack them she told me - best of british to you, many have tried, and hung the phone up!
Well i did get the names no problem and less that 6 months from that call we sacked them!
Best of british to you Divanny!!
Useless!!.
Many of us refused to pay and then they sent out sheriff officers, and we had to go to court where it was resolved, we didn't pay but the process took ages and we had to give up our time to go to court to fight it. They are many rip - off incidents that ross and liddell use just like this, £180.00 to change a light bulb in the stair appears often on our bills and when we call to say there was no bulb out they reply with that is because we were quick to change them!! absolute crap.
We recently sacked them for all this nonsense and to top the whole thing off, there are exeptionaly rude and unhelpful on the phone, i talked to one of their directors Irene Divanny as we were getting no where with a problem, she told me she wasn't prepared to help and when i threatened to get residents names gathered to sack them she told me - best of british to you, many have tried, and hung the phone up!
Well i did get the names no problem and less that 6 months from that call we sacked them!
Best of british to you Divanny!!
Useless!!.
What agent could do to change your mind?
Listened to us, been helpfull and not conned us!Attached Filesnbsp;
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Latest Reviews
5th Jan 2024
reviewed by 'Ian Macfarlane'
17th Feb 2023
reviewed by 'James Smith'
3rd Jun 2021
reviewed by 'david'
12th Jan 2021
reviewed by 'ZoeK'
15th Dec 2020
reviewed by 'John'
16th Jun 2020
reviewed by 'alan'
Opening Hours
Address
Ross & Liddell
60 St. Enoch Square
Glasgow
City of Glasgow
G1 4AW
0141 221 9266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £350 | £775 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 23 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 05,2024
Jan 05,2024
0
people found
this helpful
this helpful
Absolutely shocking customer service with no interest in solving issue. What could have been a simple fix 7 months ago is now a far larger problem which will no doubt be ignored....
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Feb 17,2023
Feb 17,2023
3
people found
this helpful
this helpful
dreadful factors! If I could give zero stars I would.
Known as Rob & Fiddle! Their bills make it almost not worth renting out any property. Overpriced repairs, Overpriced insurance & dont get me started on the close lighting charges! They charge more than most 3 bed roomed ...
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Jun 03,2021
Jun 03,2021
3
people found
this helpful
this helpful
TERRIBLE COMPANY. customer service is the worst i have ever dealt with. over charge every year for abysmal service. STAY WELL CLEAR OF THIS COMPANY !!...
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Jan 12,2021
Jan 12,2021
5
people found
this helpful
this helpful
Don't even deserve one star absolute con artists! Charge a ridiculous amount of money for doing god knows what. If you miss a payment instead of contacting you by phone or email they send a letter which if you rent your flat out you don't ...
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Dec 15,2020
Dec 15,2020
9
people found
this helpful
this helpful
Never use this factor company. They charge too much money for a terrible service. Multiple people in our building have brought them to court for inflated bills and bad maintenance services. This company should not be in business, they are fraudsters....
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Jun 16,2020
Jun 16,2020
9
people found
this helpful
this helpful
charging admin penalties when we are in lockdown - nice way to increase their cash flow
not impressed
very pc notices on website but in reality pay us what we want or we will charge even more...
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May 22,2019
May 22,2019
5
people found
this helpful
this helpful
How dare your Finance Director call me and suggest that I am somehow in the wrong over your "misplaced not lost" keys!!
Arrogance is appalling....
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Comment on agent fees
Not sure
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Dec 10,2018
Dec 10,2018
11
people found
this helpful
this helpful
Ross and Liddell factor where I stay. They rob us blind of £120 a year per house for approximately 35 houses to cut an area of grass that would cost approximately three pounds of petrol to do so. They do nothing else for the area at all. ...
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Comment on agent fees
Horrendous
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May 03,2018
May 03,2018
13
people found
this helpful
this helpful
I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I ...
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Comment on agent fees
Bad
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Apr 08,2018
Apr 08,2018
15
people found
this helpful
this helpful
It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in reality all for nothing.
...
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Oct 24,2017
Oct 24,2017
11
people found
this helpful
this helpful
Complete scam merchants. Only lived in a property for 24 months, all paid by monthly durect debit. When I sold and moved hit wit a bill of £160. Despite the annual charge being £90 !! Inexpicable behaviour and no coherent explanation given. You must have no shame to work ...
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Comment on agent fees
Plucked out of thin air
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Feb 15,2017
Feb 15,2017
13
people found
this helpful
this helpful
As a landlord I would strongly advise anyone considering a property as a buy to let source of investment not to touch anything that is factored by these crooks! They arent nicknamed Robb & Fiddle for nothing!
I own 2 properties in Helensburgh that they factor & I ...
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Comment on agent fees
Fees are reasonable but they sting you with insurance & constant search for unnecessary repairs
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Jan 23,2017
Jan 23,2017
9
people found
this helpful
this helpful
I am not sure that anyone could provide a positive review of this company. As the property factor in our building for the past three years we have found the Management to be totally lacking, in part due to the Property managers assigned to the ...
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Comment on agent fees
The fees are exceptionally poor given the service being provided
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Jun 06,2016
Jun 06,2016
12
people found
this helpful
this helpful
absolutely terrible service we are still waiting more than 3 months to get the ground floor area of the close painted, looking at the moment for other RELIABLE property management companies for better service....
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Comment on agent fees
bad
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Apr 03,2015
Apr 03,2015
15
people found
this helpful
this helpful
This company sends us bills all the time without any serious discussion and even if I refuse the work they force it on and threaten me to pay the bills...
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Jan 20,2015
Jan 20,2015
14
people found
this helpful
this helpful
Been a model tenant for 4 years with these guys. My daughter and I were left without heating or hot water for a full day, I called them first thing that morning to be told they would contact the plumber right away only to wait in ...
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Dec 16,2014
Dec 16,2014
14
people found
this helpful
this helpful
Ross & Liddell are criminals. They will take your money and do nothing, if you object to paying them for doing nothing they will take you to court. I cannot emphasise enough that they should be avoided at all costs....
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What agent could do to change your mind?
their jobAttached Filesnbsp;
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Dec 12,2014
Dec 12,2014
16
people found
this helpful
this helpful
Unresponsive, opaque with costs and completely unable to maintain trust with the owners of the building. They were dismissed as factors of the building and my perception was that they were as unpleasant, inconsiderate and obstructive to the handover process as they could be....
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Dec 08,2014
Dec 08,2014
9
people found
this helpful
this helpful
Emails ignored, phone calls not returned. Issues of common concern raised by tenants initially ignored on grounds they are not the landlords and when we as landlords raised the same issues in September they are still unresolved in December. The only thing this factor is ...
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What agent could do to change your mind?
Provide some semblance of service.Attached Filesnbsp;
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Aug 10,2014
Aug 10,2014
13
people found
this helpful
this helpful
As an international real estate investor, I have dealt with managers and factors of various standards in Europe, USA and Asia.
I have had this property and this factor for 3 years now, and it is amazing to see how consistent their incompetence and laziness is. ...
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What agent could do to change your mind?
The factor needs to remove present employees and employ competent people and then establish and implement a simple quality management system with objectives, vision and mission where the customer satisfaction is the main objective. (A 180 degree turnaround from present situation.)Attached Filesnbsp;
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Jul 22,2014
Jul 22,2014
13
people found
this helpful
this helpful
Unfortunately 1 star was the least I could give Ross and Liddle.
My advise before I start is simple if Ross and Liddle are involved do not buy or rent the property.
I purchased my flat outright, paid all my bills to the factor on time ...
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May 12,2014
May 12,2014
12
people found
this helpful
this helpful
After seaking clarification on items included in the 'Statement of Account' one agent informed me that third party insurance was only if you lived in a flat, I live in a four bedroom home,the other that all tennants had to have insurance. I am ...
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Apr 10,2014
Apr 10,2014
9
people found
this helpful
this helpful
I do pay them for "service" and what a service it is?! Unfortunately, I cannot do anything about it even I tried so many times!...
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Mar 18,2014
Mar 18,2014
12
people found
this helpful
this helpful
Moved here and was sent bill by R&L factors. Well over what was stated when buying property said; £33 per month which included Building insurance. I did not set up a direct debit but they told me it would be £70 a month????? I have payed ...
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Dec 09,2013
Dec 09,2013
3
people found
this helpful
this helpful
We have discovered Japanese knotweed in our property and it was one of the residents that told us. Their inability to deal with the matter resulted in his flat sale falling through. We are still waiting for a letter or plan from Ross and liddell ...
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What agent could do to change your mind?
Deal with the problem and put a plan in placeAttached Filesnbsp;
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Oct 09,2013
Oct 09,2013
10
people found
this helpful
this helpful
Absolutely useless - ignore all the constructive advices from the proprietors, all they're willing to do is spending money(a lot) on passive fire fighting fixes (above market rate) without any concern about the cost to the owners. Sign all kinds of uneconomical maintainance contracts ...
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What agent could do to change your mind?
Completely change their attitude about the managing factor job and start to think on behalf of the customers.Attached Filesnbsp;
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Aug 15,2013
Aug 15,2013
7
people found
this helpful
this helpful
Had cause to raise issue and found his manner appalling. No customer service skills whatsoever - actually quite offensive. Moved house only to find he is the same factor agent for this area too. Have sent three emails regarding issues since and have been systematically ...
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What agent could do to change your mind?
In the instance of the first address, the agent, upon realising I was unhappy and found him unprofessional should have referred me to his manager instead of ignoring me. No-one at all has responded to any of my emails since I moved to my new address. A basic response or acknowledgement would have sufficed!Attached Filesnbsp;
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Aug 02,2013
Aug 02,2013
12
people found
this helpful
this helpful
Absolutely disgraceful!!!, a useless billing system, no one, and I mean no one, including accountants can make head nor tale of the bills they send, we believe they rely on this to incorporate hidden charges, not relating to our properties. There are many terrible incidents ...
read full review
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What agent could do to change your mind?
Listened to us, been helpfull and not conned us!Attached Filesnbsp;
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Apr 24,2011
Apr 24,2011
9
people found
this helpful
this helpful
They send you bills for work that hasn't been /didn't need done.
They send threatening letters if you do not pay these bills immediately.
Ross and Liddell requested that the close should be painted, all property owners disagreed. A few days later green gloss paint ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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