Me and my brother were looking for a place to rent in the local area of Chelmsford, we found Fenn Wright on rightmove we contacted them to arrange a viewing of a property that we liked, we met the representative at the address, when we entered the address the Carolyn the rep showed us around answered a few questions and then went on to say that they would make sure the kitchen was cleaned before we moved in as it was not in the best condition, the same with the bathroom, there was a bit of mould in the corner of the bath which she promised would be removed. She then went on to say that as we wasn\'t sure how long we wanted the tenancy for she would make sure it was put on a 12 month agreement with a tied in break meaning that after 6 months we could give 2 months' notice and then get the full deposit back and leave in good faith. The next stage was to arrange the signing of the contracts and also to arrange to collect the keys, we received a phone call to ask if we could go into the office on a Saturday at 10:00 i had to refuse as i was working and so we arranged an alternative time for the Monday (much to the dislike of Michelle Reedie whom i am led to believe is the manager) Michelle then threatened us to say if we do not go to that appointment she would charge us for her time, we arrived and before signing i asked about the tied in break laws and to my surprise she said no no we do not do that i explained that Carolyn said she would do it however conveniently Carolyn was nowhere to be found and was not answering her phone i started reading a thirty odd page contract to which Michelle said don't worry just sign it and i will give you a copy to read at home. I carried on reading anyway. I asked Michelle about what we need to do re utility bills and council tax and she said oh no don't worry we will notify all providers that you are there and we will take care of that. Lovely i thought, we then met the inventory guy with the keys at the property address and he gave us the keys took a few photos of the current condition of the property and left, me and my brother were confused as the place had not been cleaned in fact it was in a worse condition than we saw it, we were not made aware of any procedures or silly things such as where to put the bins, what days they are emptied etc. And we also had over 130 letters addressed to the previous tenant in the letter box, following us unpacking we discovered a few other problems such as doors not shutting, electrical sockets not meeting current regulations and keys missing for the windows we tried to contact Michelle who conveniently was always out and i am still awaiting her call back two months later, today i spoke to a friend and we were chatting about bills etc, she advised me that my council tax bill would have been sent monthly and my utility bill would be either monthly or quarterly, (I thought they were all quarterly and so was expecting them all in this month) I still thought it was worth phoning the local council and utility company however to make sure this was the case. Upon doing this i discovered that this was not the case and that no one had notified them of us occupying the property so now all the bills will be back dated. I rang Michelle Reedie to confront her on this and her excuse was well we said we would do this but we only do it if we know who the utility provider is, i said but hold on if you are my letting agent i will come to you to ask this so surely you should know, she did not care and in fact gave me attitude on the phone as if to say this was my fault I asked her to look into it to see why this as happened and she rudely said this is down to you to sort now i would suggest you call each utility provider and find out who the account is with. I asked why i had not been notified that Fenn Wright had not done this and she avoided the question I asked again and she implied that it was my fault for not noticing that i had not had any bills in and that they cannot do anything about it. I must say my overall experience with this company is of disappointment dishonesty and let down, I also get the impression that they don't care and the way they speak to their customers is utterly disgusting.
I would not recommend these agents to anybody
Please avoid them at all costs!
What agent could do to change your mind?
Customer service, loyalty, stop lying, communicate