The UK's Largest Customer Review Website for the Property Industry
Chelmsford, CM1
3.2/5, 10 Reviews
60% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £387,000 | £387,000 |
| Lettings | 0% | 0% | £0 | £0 |
Areas covered
- IP12
Address
Fenn Wright
20 Duke Street, Chelmsford, Essex
CM1 1HL
01245 292 100
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Fenn Wright Branches (View All 9)
A breath of fresh air! I ...
Share On : 
5 Star Review
By : 'Anita'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CM1
28 Nov 2017
People found this helpful2
A breath of fresh air! I would have no hesitation in recommending Fenn Wright especially Karl who was honest and a delight to deal with. A big thank you to whole... Read Full Review
Comments (0)
Was this helpful?:
Anita Edwards said about Fenn Wright
Services : Sales( As a Buyer )Date: 28th Nov 2017
A breath of fresh air! I would have no hesitation in recommending Fenn Wright especially Karl who was honest and a delight to deal with. A big thank you to whole team
The UK's Largest Customer Review Website for the Property Industry
Alison and Karl were amazing. ...
Share On :
5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM1
24 Nov 2017
People found this helpful2
Alison and Karl were amazing. Professional and attentive. Moving can be stressful but thanks to your help and guidance we got there! Thank... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Mrs L Simmons said about Fenn Wright
Services : Sales( As a Vendor )Date: 24th Nov 2017
Alison and Karl were amazing. Professional and attentive. Moving can be stressful but thanks to your help and guidance we got there! Thank you.
The UK's Largest Customer Review Website for the Property Industry
I bought a house in November ...
Share On :
5 Star Review
By : 'Kirsty'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CM6
7 Dec 2016
People found this helpful2
I bought a house in November and Fenn Wright acted for my vendors. They were very professional and friendly. At one stage it looked like the Chain would fall apart but with their guidance and help we managed to renegotiate and the sale went through. I personally relied on them heavily throughout... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Kirsty said about Fenn Wright
Services : Sales( As a Buyer )Date: 7th Dec 2016
I bought a house in November and Fenn Wright acted for my vendors. They were very professional and friendly. At one stage it looked like the Chain would fall apart but with their guidance and help we managed to renegotiate and the sale went through. I personally relied on them heavily throughout the process even though they were not acting for me. They loaded with the various parties and they were hardworking and attentive at all times. I would not hesitate to recommend.
The UK's Largest Customer Review Website for the Property Industry
We went to these agents ...
Share On :
4 Star Review
By : 'Dinbar'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM1
7 Dec 2016
People found this helpful2
We went to these agents because we were buying through their Ipswich branch. We found having 2 branches of the same firm dealing with both our sale and purchase was helpful. The service we received was professional, yet friendly. When there was real danger of the chain collapsing Ryan Holmes... Read Full Review
Comments on Agent Fees
Market standard
Comments (0)Was this helpful?:
Dinbar said about Fenn Wright
Services : Sales( As a Vendor )Date: 7th Dec 2016
We went to these agents because we were buying through their Ipswich branch. We found having 2 branches of the same firm dealing with both our sale and purchase was helpful. The service we received was professional, yet friendly. When there was real danger of the chain collapsing Ryan Holmes worked very hard to remedy the situation and succeeded. We felt the staff cared about our situation and were always keen to keep us well informed. Estate agents get bad press but these guys don't deserve that.
The UK's Largest Customer Review Website for the Property Industry
Extortionate fees and ...
Share On :
1 Star Review
By : 'Emily'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM6
22 Sept 2016
People found this helpful1
Extortionate fees and ridiculous expectations from this company. Saw a property to rent on this site, viewed the property and agreed to meet with the landord, David, who actually works in sales at the firm. Met David, which i'm not sure is the done thing when renting through an agency and... Read Full Review
Comments on Agent Fees
£360 for a few references and a credit check. Another £90 for the Inventory check.... i earn that kind of money working 8 hour shifts for 2 weeks... joke!
Comments (1)Was this helpful?:
Emily said about Fenn Wright
Services : Letting( As a Tenant )Date: 21st Sep 2016
Extortionate fees and ridiculous expectations from this company. Saw a property to rent on this site, viewed the property and agreed to meet with the landord, David, who actually works in sales at the firm. Met David, which i'm not sure is the done thing when renting through an agency and everything was agreed. I paid the extortionate agency fees of £360 and was then told that i had to provide 6 months bank statements. I was not aware of this at the start and had i been aware, i would not have proceeded. Renting is a joke these days, stupid requests and an in depth knowledge of your personal life is required even with a ridiculous deposit. I would not use this company again, waste of time!!!!
The UK's Largest Customer Review Website for the Property Industry
By : Jonathan Barker
23 Sept 2016Dear Emily, Please be advised I have emailed you under separate cover in response to your concerns. You will have received a full refund of your application and referencing fees by close of...
We bought a property through ...
Share On :
1 Star Review
By : 'Alan'
Services : Sales( As a Buyer )
Sold price : £387000
Would you recommend ? : No
Postcode : CM2
20 Mar 2015
People found this helpful1
We bought a property through FennWright. We first viewed the property in March 2014 and we completed in February 2015. It was a horrible experience of constant lies about when the property would complete, which would have been stressful enough if my partner wasn't pregnant but the fact that she was ... Read Full Review
Comments (0)Was this helpful?:
Alan said about Fenn Wright
Services : Sales( As a Buyer )Date: 20th Mar 2015
We bought a property through FennWright. We first viewed the property in March 2014 and we completed in February 2015. It was a horrible experience of constant lies about when the property would complete, which would have been stressful enough if my partner wasn't pregnant but the fact that she was and we had to move into rented accommodation for 5 months while we were waiting to complete, it was ridiculous. They told us we were due to complete in September 2014 and then we got threats from the sales guy about the sellers putting the property back on the market, we told him that they should do that. Then he came back buttering us up again. When we were again looking to complete in January 2015 he told us that if we didn't we would lose the property and we would be back to square one, we again told him that we didn't care and that he could do that if he wanted. He again came back and buttered us up after we ignored his threats. I wouldn't deal with them again, absolutely no way. Very dishonest and threatening and taking us for fools with every conversation we had with them. I suspect as we were buyers and not paying their fees directly then they didn't care but we will at some point look to sell the property and if they were the only Agent in Chelmsford I wouldn't use them again.
The UK's Largest Customer Review Website for the Property Industry
I bought and sold through ...
Share On :
5 Star Review
By : 'Gill'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM4
31 Oct 2013
People found this helpful3
I bought and sold through Fenn Wright and found the customer service to be exemplary. All the staff in the Chelmsford office were friendly and professional, and kept me informed throughout all stages, and I would heartily recommend... Read Full Review
Comments (0)Was this helpful?:
Gill said about Fenn Wright
Services : Sales( As a Vendor )Date: 31st Oct 2013
I bought and sold through Fenn Wright and found the customer service to be exemplary. All the staff in the Chelmsford office were friendly and professional, and kept me informed throughout all stages, and I would heartily recommend them.
The UK's Largest Customer Review Website for the Property Industry
Fenn wright were most helpful ...
Share On :
4 Star Review
By : 'Kevin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM1
30 Sept 2013
People found this helpful3
Fenn wright were most helpful when assisting us with both the sale and purchase of our properties. They were extremely helpful when dealing with an incompetent solicitor and a demanding client. Would highly recommend... Read Full Review
Comments (0)Was this helpful?:
Kevin said about Fenn Wright
Services : Sales( As a Vendor )Date: 29th Sep 2013
Fenn wright were most helpful when assisting us with both the sale and purchase of our properties. They were extremely helpful when dealing with an incompetent solicitor and a demanding client. Would highly recommend them.
The UK's Largest Customer Review Website for the Property Industry
Me and my brother were ...
Share On :
1 Star Review
By : 'RyanDuddell11'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM2
6 Jun 2013
People found this helpful1
Me and my brother were looking for a place to rent in the local area of Chelmsford, we found Fenn Wright on rightmove we contacted them to arrange a viewing of a property that we liked, we met the representative at the address, when we entered the address the Carolyn the rep showed us around... Read Full Review
What agent could do to change your mind?
Customer service, loyalty, stop lying, communicate
Comments (1)Me and my brother were looking for a place to rent in the local area of Chelmsford, we found Fenn Wright on rightmove we contacted them to arrange a viewing of a property that we liked, we met the representative at the address, when we entered the address the Carolyn the rep showed us around answered a few questions and then went on to say that they would make sure the kitchen was cleaned before we moved in as it was not in the best condition, the same with the bathroom, there was a bit of mould in the corner of the bath which she promised would be removed. She then went on to say that as we wasn't sure how long we wanted the tenancy for she would make sure it was put on a 12 month agreement with a tied in break meaning that after 6 months we could give 2 months' notice and then get the full deposit back and leave in good faith. The next stage was to arrange the signing of the contracts and also to arrange to collect the keys, we received a phone call to ask if we could go into the office on a Saturday at 10:00 i had to refuse as i was working and so we arranged an alternative time for the Monday (much to the dislike of Michelle Reedie whom i am led to believe is the manager) Michelle then threatened us to say if we do not go to that appointment she would charge us for her time, we arrived and before signing i asked about the tied in break laws and to my surprise she said no no we do not do that i explained that Carolyn said she would do it however conveniently Carolyn was nowhere to be found and was not answering her phone i started reading a thirty odd page contract to which Michelle said don't worry just sign it and i will give you a copy to read at home. I carried on reading anyway. I asked Michelle about what we need to do re utility bills and council tax and she said oh no don't worry we will notify all providers that you are there and we will take care of that. Lovely i thought, we then met the inventory guy with the keys at the property address and he gave us the keys took a few photos of the current condition of the property and left, me and my brother were confused as the place had not been cleaned in fact it was in a worse condition than we saw it, we were not made aware of any procedures or silly things such as where to put the bins, what days they are emptied etc. And we also had over 130 letters addressed to the previous tenant in the letter box, following us unpacking we discovered a few other problems such as doors not shutting, electrical sockets not meeting current regulations and keys missing for the windows we tried to contact Michelle who conveniently was always out and i am still awaiting her call back two months later, today i spoke to a friend and we were chatting about bills etc, she advised me that my council tax bill would have been sent monthly and my utility bill would be either monthly or quarterly, (I thought they were all quarterly and so was expecting them all in this month) I still thought it was worth phoning the local council and utility company however to make sure this was the case. Upon doing this i discovered that this was not the case and that no one had notified them of us occupying the property so now all the bills will be back dated. I rang Michelle Reedie to confront her on this and her excuse was well we said we would do this but we only do it if we know who the utility provider is, i said but hold on if you are my letting agent i will come to you to ask this so surely you should know, she did not care and in fact gave me attitude on the phone as if to say this was my fault I asked her to look into it to see why this as happened and she rudely said this is down to you to sort now i would suggest you call each utility provider and find out who the account is with. I asked why i had not been notified that Fenn Wright had not done this and she avoided the question I asked again and she implied that it was my fault for not noticing that i had not had any bills in and that they cannot do anything about it. I must say my overall experience with this company is of disappointment dishonesty and let down, I also get the impression that they don't care and the way they speak to their customers is utterly disgusting.
Was this helpful?:
RyanDuddell11 said about Fenn Wright
Services : Letting( As a Tenant )Date: 6th Jun 2013
Me and my brother were looking for a place to rent in the local area of Chelmsford, we found Fenn Wright on rightmove we contacted them to arrange a viewing of a property that we liked, we met the representative at the address, when we entered the address the Carolyn the rep showed us around answered a few questions and then went on to say that they would make sure the kitchen was cleaned before we moved in as it was not in the best condition, the same with the bathroom, there was a bit of mould in the corner of the bath which she promised would be removed. She then went on to say that as we wasn't sure how long we wanted the tenancy for she would make sure it was put on a 12 month agreement with a tied in break meaning that after 6 months we could give 2 months' notice and then get the full deposit back and leave in good faith. The next stage was to arrange the signing of the contracts and also to arrange to collect the keys, we received a phone call to ask if we could go into the office on a Saturday at 10:00 i had to refuse as i was working and so we arranged an alternative time for the Monday (much to the dislike of Michelle Reedie whom i am led to believe is the manager) Michelle then threatened us to say if we do not go to that appointment she would charge us for her time, we arrived and before signing i asked about the tied in break laws and to my surprise she said no no we do not do that i explained that Carolyn said she would do it however conveniently Carolyn was nowhere to be found and was not answering her phone i started reading a thirty odd page contract to which Michelle said don't worry just sign it and i will give you a copy to read at home. I carried on reading anyway. I asked Michelle about what we need to do re utility bills and council tax and she said oh no don't worry we will notify all providers that you are there and we will take care of that. Lovely i thought, we then met the inventory guy with the keys at the property address and he gave us the keys took a few photos of the current condition of the property and left, me and my brother were confused as the place had not been cleaned in fact it was in a worse condition than we saw it, we were not made aware of any procedures or silly things such as where to put the bins, what days they are emptied etc. And we also had over 130 letters addressed to the previous tenant in the letter box, following us unpacking we discovered a few other problems such as doors not shutting, electrical sockets not meeting current regulations and keys missing for the windows we tried to contact Michelle who conveniently was always out and i am still awaiting her call back two months later, today i spoke to a friend and we were chatting about bills etc, she advised me that my council tax bill would have been sent monthly and my utility bill would be either monthly or quarterly, (I thought they were all quarterly and so was expecting them all in this month) I still thought it was worth phoning the local council and utility company however to make sure this was the case. Upon doing this i discovered that this was not the case and that no one had notified them of us occupying the property so now all the bills will be back dated. I rang Michelle Reedie to confront her on this and her excuse was well we said we would do this but we only do it if we know who the utility provider is, i said but hold on if you are my letting agent i will come to you to ask this so surely you should know, she did not care and in fact gave me attitude on the phone as if to say this was my fault I asked her to look into it to see why this as happened and she rudely said this is down to you to sort now i would suggest you call each utility provider and find out who the account is with. I asked why i had not been notified that Fenn Wright had not done this and she avoided the question I asked again and she implied that it was my fault for not noticing that i had not had any bills in and that they cannot do anything about it. I must say my overall experience with this company is of disappointment dishonesty and let down, I also get the impression that they don't care and the way they speak to their customers is utterly disgusting.
I would not recommend these agents to anybody
Please avoid them at all costs!
The UK's Largest Customer Review Website for the Property Industry
By : RyanDuddell11
29 Jul 2013I would just like to add, since posting this review, the mentioned problems have been resolved and i am happy with the follow...
Awful awful service. The ...
Share On :
1 Star Review
By : 'quixote'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM10
25 Mar 2013
People found this helpful2
Awful awful service. The worst imaginable. The flat was already damp when I moved in. There was a mould problem. The heating didn't work. I had to install a whole new radiator which took two months. When I was locked out, nobody had a spare key so I had to spend 24 hours outside of the... Read Full Review
Comments (0)Awful awful service.
Was this helpful?:
quixote said about Fenn Wright
Services : Letting( As a Tenant )Date: 25th Mar 2013
Awful awful service.
The worst imaginable. The flat was already damp when I moved in. There was a mould problem. The heating didn't work. I had to install a whole new radiator which took two months. When I was locked out, nobody had a spare key so I had to spend 24 hours outside of the property, and then on a quarterly inspection I was given an eviction notice with no explanation as to why?!?
Furthermore I was charged a 145 pound checking-out fee which was unbelievably extortionate. There was absolutely zero customer service in my time there and they tried to take whatever they could out of my money. I feel totally ripped off.
The UK's Largest Customer Review Website for the Property Industry
1 - 10 of 10 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/31/2019, 9:59:44 AM by allAgents
