We received excellent service from Bradleys - nearly all the contact was by telephone. If we left a message the agent always got back to us quickly. In all the dealings they were polite and efficient.
When we collected the keys to the property it would have been useful to have more support finding the office as we were not local to the area and the one-way system is very confusing. In the end I decided to get a taxi there which I believe was the right decision.