96% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Jul 31,2020
Jul 31,2020
2
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I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from.
Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ring me asking for documentation that I had already sent because they hadn't bothered to check the notes. When that was finally sorted Bradleys kept changing the move in date. They knew I was relocating from Scotland and, because of the distance, this made it even more stressful.
When I collected the keys from Bradleys Exeter city centre office I had a question about the contract and the branch manager, Robin Middleton, simply said, “oh I don't deal with lettings.” He made absolutely no effort to find out the answer.
I was not given all of the correct keys to the property. The inventory said there was a garage side door key and a key to the back gate. The garage side door key did not fit the lock and the door had been left unlocked, and the padlock to the back gate was not actually locking it and had completely rusted so that the key could not be used. These keys had clearly not been checked and it meant that when I first moved in I was unable to secure the garage, and I had to contact them in order to get it rectified. There was no apology for this.
The incoming inventory completed by Tom Roberts was very wrong. I have mentioned about the keys not being checked, but there were also a lot of maintenance issues which were not noted down and he couldn't even be bothered to change the name on it, he had left it in the name of the previous tenant. The inventory had to be re-written and again there was no apology for this.
I was not told I was living on a permit owners street (and it wasn't obvious because there was only one small sign at the end of the street), and this resulted in a fine being issued. When a complaint was made the response from Alison Wright, group personnel manager, was that it was “outside the remit of our staff” because of the garage. I had told them when the property was viewed that there would be two cars and they still said nothing. Furthermore, when I gave notice and they were showing potential renters around, for the viewings I was present for, every single one of them were told about the residents parking. Therefore, I believe either Alison was lying when she said the staff didn't have to mention it, or I was treated differently for some reason. I'm not sure which is worse. Also, with reference to all of the maintenance issues with the property Alison said “all property, whether privately owned or rented, will have maintenance issues on an ongoing basis.” Now I can appreciate this, however, I do not expect to move into a rented property and the next day have to report a load of maintenance issues that have not even been recorded on the inventory, and I especially expect to be given all of the right keys at the very least. Alison's letter was a very obnoxious response to a legitimate complaint where mistakes had been made by the business.
The tenancy ended during lockdown and I had to contact Bradleys 3 times before I got an answer about what to do with the keys as the office was shut. I understand that this was a difficult time for everyone, but I think the only reason I heard from them then is because I said I was going to post the keys back through the letterbox which could have potentially left the property vulnerable. I said this is what I would do because I didn't want them to keep charging me rent when I had moved out. To be fair, when they did eventually contact me the employee I spoke to was really nice and did apologise. That is the only apology I have ever received when mistakes have been made. Otherwise it has been an “I'm sorry you feel that way” kind of response when at times they have clearly been in the wrong.
I moved out on 1st April 2020 and the property was not inspected until 29th, I assume this was to do with Covid 19. However, I then received an email from Jayne Cardew, group rentals manager, wanting to take an extortionate amount of money from my deposit. I replied with a lengthy email, including pictures, but I never got a response. The next thing I knew it was sent to the Tenancy Deposit Scheme (TDS) without even trying to resolve it. When I questioned this Jayne said they didn't think it could be resolved without taking it to the TDS but, in my opinion, someone could have at least replied to my email to let me know this was happening.
When I got the email from the TDS about the dispute there were things Bradleys were claiming for that they had never even mentioned to me. They wanted money for gardening giving no consideration to the fact that obviously the grass and weeds would have grown because it took them so long to do the inspection. In the outgoing inventory they added that there was a lawnmower at the property and tried to charge me. I made it very clear on the incoming inventory that there was no lawnmower but they conveniently decided not to use this in the evidence, luckily I had asked for a copy so I had proof. They also said I must have been happy with the condition of the property on move in because I had not returned the inventory. This was an outright lie.
In the end the TDS decided Bradleys got no money for cleaning, gardening or the lawnmower, and significantly less for redecoration. I believe the TDS exists because of estate agents like Bradleys. However, the only reason I had proof of their deception was because I had asked for a copy of both inventories and I took my own pictures on move in and move out as evidence of the condition of the property. If you do rent from Bradleys, for example if you have no other choice, then please check the inventory thoroughly and ask for a copy of it, as this is the only way you will get one. Also please take your own pictures so if they try and pull the same crap with you, you will have proof to dispute it like I did.
Bradleys use an online reporting system for any maintenance issues. When the boiler broke down I realised that, to my knowledge, there is no out of hours way to report. The website suggests that you would need to get someone out and pay for it yourself. Whether or not you would get reimbursed for this I don't know.
Judging by the reviews and my experience I am of the opinion that Bradleys treat sellers and buyers a lot better than renters, I assume this is because they make more money out of it.
Personally, due to the way I was treated, I would never use Bradleys again. I found their incompetence and dishonesty is just not worth it.
Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ring me asking for documentation that I had already sent because they hadn't bothered to check the notes. When that was finally sorted Bradleys kept changing the move in date. They knew I was relocating from Scotland and, because of the distance, this made it even more stressful.
When I collected the keys from Bradleys Exeter city centre office I had a question about the contract and the branch manager, Robin Middleton, simply said, “oh I don't deal with lettings.” He made absolutely no effort to find out the answer.
I was not given all of the correct keys to the property. The inventory said there was a garage side door key and a key to the back gate. The garage side door key did not fit the lock and the door had been left unlocked, and the padlock to the back gate was not actually locking it and had completely rusted so that the key could not be used. These keys had clearly not been checked and it meant that when I first moved in I was unable to secure the garage, and I had to contact them in order to get it rectified. There was no apology for this.
The incoming inventory completed by Tom Roberts was very wrong. I have mentioned about the keys not being checked, but there were also a lot of maintenance issues which were not noted down and he couldn't even be bothered to change the name on it, he had left it in the name of the previous tenant. The inventory had to be re-written and again there was no apology for this.
I was not told I was living on a permit owners street (and it wasn't obvious because there was only one small sign at the end of the street), and this resulted in a fine being issued. When a complaint was made the response from Alison Wright, group personnel manager, was that it was “outside the remit of our staff” because of the garage. I had told them when the property was viewed that there would be two cars and they still said nothing. Furthermore, when I gave notice and they were showing potential renters around, for the viewings I was present for, every single one of them were told about the residents parking. Therefore, I believe either Alison was lying when she said the staff didn't have to mention it, or I was treated differently for some reason. I'm not sure which is worse. Also, with reference to all of the maintenance issues with the property Alison said “all property, whether privately owned or rented, will have maintenance issues on an ongoing basis.” Now I can appreciate this, however, I do not expect to move into a rented property and the next day have to report a load of maintenance issues that have not even been recorded on the inventory, and I especially expect to be given all of the right keys at the very least. Alison's letter was a very obnoxious response to a legitimate complaint where mistakes had been made by the business.
The tenancy ended during lockdown and I had to contact Bradleys 3 times before I got an answer about what to do with the keys as the office was shut. I understand that this was a difficult time for everyone, but I think the only reason I heard from them then is because I said I was going to post the keys back through the letterbox which could have potentially left the property vulnerable. I said this is what I would do because I didn't want them to keep charging me rent when I had moved out. To be fair, when they did eventually contact me the employee I spoke to was really nice and did apologise. That is the only apology I have ever received when mistakes have been made. Otherwise it has been an “I'm sorry you feel that way” kind of response when at times they have clearly been in the wrong.
I moved out on 1st April 2020 and the property was not inspected until 29th, I assume this was to do with Covid 19. However, I then received an email from Jayne Cardew, group rentals manager, wanting to take an extortionate amount of money from my deposit. I replied with a lengthy email, including pictures, but I never got a response. The next thing I knew it was sent to the Tenancy Deposit Scheme (TDS) without even trying to resolve it. When I questioned this Jayne said they didn't think it could be resolved without taking it to the TDS but, in my opinion, someone could have at least replied to my email to let me know this was happening.
When I got the email from the TDS about the dispute there were things Bradleys were claiming for that they had never even mentioned to me. They wanted money for gardening giving no consideration to the fact that obviously the grass and weeds would have grown because it took them so long to do the inspection. In the outgoing inventory they added that there was a lawnmower at the property and tried to charge me. I made it very clear on the incoming inventory that there was no lawnmower but they conveniently decided not to use this in the evidence, luckily I had asked for a copy so I had proof. They also said I must have been happy with the condition of the property on move in because I had not returned the inventory. This was an outright lie.
In the end the TDS decided Bradleys got no money for cleaning, gardening or the lawnmower, and significantly less for redecoration. I believe the TDS exists because of estate agents like Bradleys. However, the only reason I had proof of their deception was because I had asked for a copy of both inventories and I took my own pictures on move in and move out as evidence of the condition of the property. If you do rent from Bradleys, for example if you have no other choice, then please check the inventory thoroughly and ask for a copy of it, as this is the only way you will get one. Also please take your own pictures so if they try and pull the same crap with you, you will have proof to dispute it like I did.
Bradleys use an online reporting system for any maintenance issues. When the boiler broke down I realised that, to my knowledge, there is no out of hours way to report. The website suggests that you would need to get someone out and pay for it yourself. Whether or not you would get reimbursed for this I don't know.
Judging by the reviews and my experience I am of the opinion that Bradleys treat sellers and buyers a lot better than renters, I assume this is because they make more money out of it.
Personally, due to the way I was treated, I would never use Bradleys again. I found their incompetence and dishonesty is just not worth it.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £24,000 | £2,910,000 |
| Lettings | 100% | 93% | £650 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 0 | 8 | 2 | 230 | 4 | 147 | 4 | 33 | 3 |
Areas covered
- EX1
- Exeter
- EX2
- EX3
- EX4
- EX5
- EX6
- EX11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 22,2021
Dec 22,2021
0
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Cathy, Piers and Robin were delightful to work with, answered our enquiries in a timely fashion. Would certainly recommend if your selling or buying. Can't beat local knowledge, add professionalism and care for the client makes a winning formula....
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Jan 25,2021
Jan 25,2021
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Extremely helpful, and very professional. Cathy Nickels at Bradleys did a fantastic job and made sure that the whole process concluded successfully. We live in difficult times, but Cathy put the hours in to ensure that everyone was working together to complete the transaction. All ...
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Jul 31,2020
Jul 31,2020
2
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I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from.
Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ...
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Apr 02,2020
Apr 02,2020
1
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We were delighted by the professionalism, courtesy and efficiency of this excellent team who got us through a difficult sale/purchase situation and we are now happy in our wonderful new home. Well done, guys!...
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Mar 06,2020
Mar 06,2020
1
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Absolutely brilliant service
Agent Cathy Nickels went far above and beyond to help with our purchase. Her compassion, empathy, and resourcefulness definitely helped us through a difficult time.
Extremely personalised service, couldn't recommend highly enough...
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Feb 21,2020
Feb 21,2020
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Customer care course wouldn't go a miss for one member of staff in the north street e eter branch. Never before have I been spoken to like a second rate citizen. Although the other members of staff were clearly uncomfortable with her behaviour no one ...
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Jan 13,2020
Jan 13,2020
1
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We moved into our property in December and so a particularly stressful time of year to move, however Bradley’s made our move as smooth as possible and were always there to talk to if we had any concerns. We would highly recommend them....
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Jan 10,2020
Jan 10,2020
1
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I have found all staff at Bradleys to be friendly, helpful, knowledgeable and professional. We have received a first class service from start to finish. This is the 4th time I have used Bradleys for buying/selling a property and I would highly recommend them ...
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Dec 18,2019
Dec 18,2019
1
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Very glad we chose Bradleys, a great, friendly team who helped every step of the way.
Robin did the valuation having really done his homework on sold properties in the area. We took the "open house" approach, and less than 2 weeks after the open house ...
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Dec 10,2019
Dec 10,2019
1
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We used the Exeter branch to sell our small flat. We did consider one of the online agencies, but are glad to have used this established firm. The service was excellent throughout and we are pleased with the price we got - we think probably ...
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Dec 04,2019
Dec 04,2019
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I just wanted to express our gratitude to Bradleys for all of their hard work selling our property, which had been on with another local agent for 6 months and they sold it within a week!...
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Dec 04,2019
Dec 04,2019
2
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Having met Cathy at a previous viewing. She was able to listen to my requirements and follow up by sending suitable suggestions. We quickly followed up with one of her suggestions - viewed and offered. She was able to suggest a mortgage broker (Neal Carr ...
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Dec 01,2019
Dec 01,2019
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Neal Carr was my financial advisor. He was great from start to finish. He put in lots of time to advise me on the purchase of shared ownership properties and considered my individual needs. Neal worked hard to get me a mortgage and he was ...
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Nov 27,2019
Nov 27,2019
2
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Would highly recommend
Bradley's Estate Agents Exeter were extremely professional from the beginning to the end of the sale process. Many thanks to Cathy for her wise advice and support. We are so pleased we chose Bradley's....
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Nov 21,2019
Nov 21,2019
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I have known Robin from way back when we purchased our first home from him way 'nineties. So when I called for a valuation on my mother bungalow all these years later! I was so pleased that Robin was still working for Bradleys. As he ...
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Nov 19,2019
Nov 19,2019
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I marketed my property with Bradley's. All of the staff were excellent, especially Joe! He put his all into getting me the best offer out there! He was very helpful, approachable and worked to a high standard, taking care with all the small details.
I ...
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Oct 19,2019
Oct 19,2019
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Smooth purchase Thank you very much for all your assistance in the purchase. Very happy with the service from Bradleys....
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Oct 11,2019
Oct 11,2019
3
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Professional, efficient and helpful. Kept me informed and made every effort to find out key information when asked to do so....
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Oct 11,2019
Oct 11,2019
2
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Great service particularly with the legal chasing, Cathy kept us informed and manages to prod the solicitors in teh chain to make sure things happened....
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Oct 10,2019
Oct 10,2019
2
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Bradley's helped us sell a bit of a niche property in the country it took a while to sell but did eventually for a price we were happy with and they really helped smooth the bumps through an awkward sale and kept us informed with ...
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Oct 10,2019
Oct 10,2019
1
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Thoroughly professional, courteous and absolutely 'on the case' to ensure that sales/purchases don't stall. From the initial visit - with detailed research of property values in the neighbourhood thoroughly prepared - to the final completion, all the staff did us proud. From our knowledge ...
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Sep 12,2019
Sep 12,2019
1
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Pleased with the overall service. Where prompt with getting the property on the market. Dealings leading up to the exchange where dealt with efficiently. All staff where friendly and approachable....
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Sep 10,2019
Sep 10,2019
10
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I wanted to thank Cathy, Robin and all at Bradleys in Exeter, Guildhall Shopping Centre who have provided an excellent service. Nothing was too much trouble and everything was dealt with quickly and efficiently, whether it was arrangements for viewing the property or dealing with ...
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Sep 09,2019
Sep 09,2019
0
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I dealt with Ben Stevens who is no longer at North St Exeter. He was efficient, courteous, professional and always available....
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Aug 29,2019
Aug 29,2019
3
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All staff were very helpful during the selling process and kept me up to date with any information. I hadn’t sold a house for 26 years so this was very reassuring. Kathy was very understanding and made me feel very supported....
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Jul 31,2019
Jul 31,2019
1
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Amazing service, the staff in the North Street Exeter branch were truly brilliant, especially Cathy Nickels, this lady was professional, clearly very experienced in dealing with finding the right buyer, she went to great lengths to ensure our house was well advertised, looked brilliant in ...
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Jul 19,2019
Jul 19,2019
2
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We have not had the easiest flat sale, we’ve had endless problems BUT Bradleys kept going and kept trying to get things to work for us. Cathy was always just a phone call away and kept in close contact about what was happening. She ...
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Jul 19,2019
Jul 19,2019
2
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As a first time buyer I really appreciated the support from the team at Bradley’s. Answered my questions quickly and helped with communications between myself and the seller. 5 star service for sure....
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Jul 17,2019
Jul 17,2019
1
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I sold my property through Bradley's and I received an excellent service, they communicated well and the whole process was smooth. I used the solicitors that Bradley's provided and they were also brilliant. I would highly recommend the Bradley's Exeter office for a smooth sale....
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Jul 17,2019
Jul 17,2019
2
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I can't recommend Bradley's highly enough. Cathy constantly went over and above, to deliver amazing customer service. She was patient, thoughtful, understanding, professional, and even helped entertain our young daughter while my husband and I were otherwise engaged. A brilliant estate agents. We would definitely ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 2:17 PM 27/10/2016 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Best Estate Agent in EX4 
Best Estate Agent in Exeter 
