100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
25% lettings fee satisfaction
Mar 23,2013
Mar 23,2013
7
people found
this helpful
this helpful
We rented a property via Arthur Wheelers in November 2012, we moved in and discovred a number of faults within the property, we communicated over 10 faults to Arthur Wheelers and Ian Thomas (Director) came round to see, he made the right noises and wrote down notes, but now nearly 5 months on and we have poor drainage in the en-suite shower, unable to use the bath because the taps trickle water, lighting systems do not work, plug sockets hanging off, gas cooker was repaired by Arthur Wheeler representative but a bodge repair was done, windows not sealed letting in drafts, radiators not working etc etc and upon calling Arthur Wheelers to discuss the response I received from ian Thomas was "well I have had tennants in the proprty for the past 4 years and no one has complained". In my personal Arthur Wheelers Agents have not offered a good service, they are slow to react to complaints and the overall standard of service they deliver is as I have rated "Terrible"
What agent could do to change your mind?
The Agent could have instructed repairs to be done and quite honestly he could have been more professional when speaking over the telephoneAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Apr 2020
reviewed by 'Marzeh'
15th May 2018
reviewed by 'angry'
20th Jan 2018
reviewed by 'Not'
25th Feb 2017
reviewed by 'Dissatisfied'
28th Jan 2016
reviewed by 'JMS'
16th Dec 2014
reviewed by 'Phil'
Opening Hours
Address
Arthur Wheeler Estate Agents
46 Regent Street
Shanklin
Isle of Wight, Hampshire
PO37 7AA
01983 862653
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 25% | £495 | £495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 1 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 21,2020
Apr 21,2020
0
people found
this helpful
this helpful
We purchased a house from AW 14 years ago and sold 2020. We were very impressed and delighted The manger is apparently and experience. There is accuracy in his job.The later is very involved in local
Charities.The person we were involved he was professional good ...
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2018
May 15,2018
1
people found
this helpful
this helpful
Haven't returned the deposit. How can a tennant be responsible for damp when the problem is in the building? Shameful company....
read full review
read full review
Comment on agent fees
Happy to take your fees as they will try anything not to give them back.
Was this helpful?
Yes
Yes
Jan 20,2018
Jan 20,2018
1
people found
this helpful
this helpful
My hair is actually falling out..i am not sleeping and crying due to the psycolgical form or pattern that this office practices..i am told i am dramatic or an invitation of trouble because I talk different or perhaps because of my past life ...
read full review
read full review
Comment on agent fees
They owed me a fiver once but had no money in the actual office to give me my money..its the same with 50 pounds I am still due to this day
Was this helpful?
Yes
Yes
Feb 25,2017
Feb 25,2017
2
people found
this helpful
this helpful
We recently sold a property with this agent, we were totally dissatisfied with the service that we received. We can not believe that an established estate agent could act in such un un-professional way. All the staff in the office need to have training in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2016
Jan 28,2016
1
people found
this helpful
this helpful
Arrived on time for viewing (rental property) and the agent walked straight past us and unlocked the door. Did not introduce himself or show any practical knowlege of basic people skills. Very off putting. The house for renting is actually quite nice, but do not ...
read full review
read full review
What agent could do to change your mind?
Requires ‚£200 application fee for rental property, only half of which will be returned in the event of the application not being successful. Went home and threw the application papers in the bin.Attached Filesnbsp;
Comment on agent fees
Requires ‚£200 application fee for rental property, only half of which will be returned in the event of the application not being successful. Went home and threw the application papers in the bin.
Was this helpful?
Yes
Yes
Dec 16,2014
Dec 16,2014
4
people found
this helpful
this helpful
My parents have been renting a property from this agent for a number of years. Some of the needed repairs were handled well in the past, but recently dealing with Ian Thomas has become a nightmare. The growing mould problem was as far as he ...
read full review
read full review
What agent could do to change your mind?
The agent needs to not be abusive to tenants. Tenants deserve to be treated fairly and in a polite manner.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 06,2013
Aug 06,2013
4
people found
this helpful
this helpful
We turned up to view this property a little early, agent appeared so I politely asked him if he was indeed from Arthur Wheeler, "don't worry I know who you are" came a blunt reply. He never answered one of our questions, greeted every enquiry ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23,2013
Mar 23,2013
7
people found
this helpful
this helpful
We rented a property via Arthur Wheelers in November 2012, we moved in and discovred a number of faults within the property, we communicated over 10 faults to Arthur Wheelers and Ian Thomas (Director) came round to see, he made the right noises and wrote down notes, ...
read full review
read full review
What agent could do to change your mind?
The Agent could have instructed repairs to be done and quite honestly he could have been more professional when speaking over the telephoneAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
