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Arthur Wheeler Estate Agents

1.5/5, 8 Reviews
25% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

50% sales fee satisfaction

50% letting fee satisfaction

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"My hair is actually falling..."

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1 Star Review
UserName

Yvonn

By : 'Not'
Services : Letting(As a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : PO37

Jan 20, 2018
People found this helpful1

My hair is actually falling out..i am not sleeping and crying due to the psycolgical form or pattern that this office practices..i am told i am dramatic or an invitation of trouble because I talk different or perhaps because of my past life or skin colour..im overwhelmed with the joint forces of one perception and the lack of diplomacy...i have been lied to consistently..and exploited for entertainment.."something for the office to laugh and talk about at the expense of my health..when I am told i will get a call from them or if i have money due to me by overpaying on my part lets say 50 pounds I have to keep reminding them to have it back..its not the landlord whom is kind I believe..its THE AGENTS..darren and genna and i believe the man with the floppy hair at the front desk seem to be nice people and i would stick to them.its all a misunderstanding of whats going on in my case..i long to sort this out and not be humiliated which they are carrying out to myself by giving personal opinions of my character due to a dispute that I believe I am right in..I would prefer for a more professional experience..for example "does she pay her rent and/or is anything damaged?"thats what matters here..not your personal testimonial.In turn however, things happen for a reason..in the end you become a happier person appreciate things more when everything is once again in flow..so. Its a lesson from experience and this one was..1)it will be nice to stay with my sons father and my son at the moment as that warmth and beautiful family support is needed..2)i will save and get an even nicer abode and ,3)i will appreciate a new post with a highly rewarding occupation...I remember once I walked into the office and my notice was sat in there for two weeks..even when I was stood there discussing another matter they forgot to mention it to me and a colleague had to stop me as I was walking out to present it to me..a straight disrespect i believe on their part!!!My landlord wants to sell on and this was just before Christmas!!They couldn't be bothered to perhaps let me know so that I could have that time to be less pressurised and make arrangements..I truely believe they are way off the task at hand and ide hope that no one has to endure what I had/have.


Comments on Agent Fees

They owed me a fiver once but had no money in the actual office to give me my money..its the same with 50 pounds I am still due to this day

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%50%£0£0
Lettings100%50%£495£495
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
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Address

Arthur Wheeler Estate Agents
46 Regent StreetShanklin, Isle of Wight, Hampshire
PO37 7AA
01983 862653

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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5 Star Review

By : 'Marzeh'
Branch : Shanklin, 46 Regent Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PO37

Apr 20, 2020
People found this helpful0

We purchased a house from AW 14 years ago and sold 2020. We were very impressed and delighted The manger is apparently and experience. There is accuracy in his job.The later is very involved in local Charities.The person we were involved he was professional good local knowledge. Arthur Wheeler ... Read Full Review

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Avoid at all ...

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1 Star Review

By : 'angry'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO37

May 14, 2018
People found this helpful1

Haven't returned the deposit. How can a tennant be responsible for damp when the problem is in the building? Shameful ... Read Full Review


Comments on Agent Fees

Happy to take your fees as they will try anything not to give them back.

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My hair is actually falling ...

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1 Star Review
UserName

Yvonn

By : 'Not'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : PO37

Jan 20, 2018
People found this helpful1

My hair is actually falling out..i am not sleeping and crying due to the psycolgical form or pattern that this office practices..i am told i am dramatic or an invitation of trouble because I talk different or perhaps because of my past life or skin colour..im overwhelmed with the joint forces of ... Read Full Review


Comments on Agent Fees

They owed me a fiver once but had no money in the actual office to give me my money..its the same with 50 pounds I am still due to this day

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We recently sold a property ...

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1 Star Review

By : 'Dissatisfied'
Branch : Shanklin, 46 Regent Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PO37

Feb 25, 2017
People found this helpful2

We recently sold a property with this agent, we were totally dissatisfied with the service that we received. We can not believe that an established estate agent could act in such un un-professional way. All the staff in the office need to have training in people skills, confidentiality and ... Read Full Review

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Arrived on time for viewing ...

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1 Star Review

By : 'JMS'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO37

Jan 28, 2016
People found this helpful1

Arrived on time for viewing (rental property) and the agent walked straight past us and unlocked the door. Did not introduce himself or show any practical knowlege of basic people skills. Very off putting. The house for renting is actually quite nice, but do not feel at all comfortable doing ... Read Full Review


What agent could do to change your mind?

Requires £200 application fee for rental property, only half of which will be returned in the event of the application not being successful. Went home and threw the application papers in the bin.


Comments on Agent Fees

Requires £200 application fee for rental property, only half of which will be returned in the event of the application not being successful. Went home and threw the application papers in the bin.

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My parents have been renting ...

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1 Star Review
UserName

Ian

By : 'Phil'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO37

Dec 16, 2014
People found this helpful4

My parents have been renting a property from this agent for a number of years. Some of the needed repairs were handled well in the past, but recently dealing with Ian Thomas has become a nightmare. The growing mould problem was as far as he was concerned, our fault. I pointed out to him that the ... Read Full Review


What agent could do to change your mind?

The agent needs to not be abusive to tenants. Tenants deserve to be treated fairly and in a polite manner.

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We turned up to view this ...

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1 Star Review

By : 'Bad'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO36

Aug 6, 2013
People found this helpful4

We turned up to view this property a little early, agent appeared so I politely asked him if he was indeed from Arthur Wheeler, "don't worry I know who you are" came a blunt reply. He never answered one of our questions, greeted every enquiry with an inpolite "dunno", ... Read Full Review

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We rented a property via ...

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1 Star Review
UserName

Ian

By : 'd.street'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO37

Mar 23, 2013
People found this helpful7

We rented a property via Arthur Wheelers in November 2012, we moved in and discovred a number of faults within the property, we communicated over 10 faults to Arthur Wheelers and Ian Thomas (Director) came round to see, he made the right noises and wrote down notes, but now nearly 5 months on and ... Read Full Review


What agent could do to change your mind?

The Agent could have instructed repairs to be done and quite honestly he could have been more professional when speaking over the telephone

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1 - 8 of 8 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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