Southsea - Portsmouth, Southsea, PO5
4.8/5, 314 reviews
89% recommended
94% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction

“Very happy Tenant...”

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Nov 11,2022
Minithumbup
By: 'Emily Freeman'
Nov 11,2022
0 people found
this helpful
Lucy has always been incredibly helpful and lovely during our stay here at Brunel House. She is never to busy to deal with any issues we have, and makes you feel welcome and looked after.
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Opening Hours
Address

Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £90,000 £1,300,000
Lettings 97% 95% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 2 131 21 51 5 45 2 24 4
Areas covered
  • PO4
  • PO5
  • PO1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

“Would highly recommend Bernards Etate Agents,......”

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Oct 05,2024
Minithumbup
Craig
By: 'Cathy'
Oct 05,2024
0 people found
this helpful
Would highly recommend Bernards Etate Agents, Southsea. Craig and Jordan have been informative and professional through the whole process of selling my property....
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“Jack is really helpful...”

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Sep 01,2024
Minithumbup
Jack
By: 'KG Ocampo'
Sep 01,2024
0 people found
this helpful
I had just finished uni when I came to Bernards Estate Agents to find my own place after my uni accommodations. Jack happily assisted me in finding my place. The first unit that I liked unfortunately was taken out of the market as the tenant ...
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“Property Letting...”

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Aug 22,2024
Minithumbup
Lucky
By: 'Kevin Fraser'
Aug 22,2024
0 people found
this helpful
We have been letting our two properties out via Bernards for many years. The whole team are brilliant, supportive and helpful. Bernards have helped us by selecting the right tenants in the first place but, then offer a full property management service ensuring the properties ...
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“I used Bernards for letting and selling and w......”

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Jul 05,2024
Minithumbup
Lucky
Craig
By: 'Thomas McCaughan'
Jul 05,2024
0 people found
this helpful
I used Bernards for letting and selling and would 100% recommend. What I appreciated most is the communication. They responded to my emails and missed calls promptly. This goes a long way for me and is sadly not industry standard. 10/10...
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“Completed purchase two days ago on a house. E......”

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Feb 02,2024
Minithumbup
Craig
By: 'Jeffery Paul Atkinson'
Feb 02,2024
0 people found
this helpful
Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. Would use their service again whenever required - Mr Atkinson...
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“Jack the lad...”

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Jan 24,2024
Minithumbdown
Jack
Lucky
By: 'Sarah'
Jan 24,2024
0 people found
this helpful
Jack was amazing in helping finding me and my partners first home together even though we had different requirements he made it work, nothing was too much and no question was too silly to ask, Jack the lad! Defiantly recommend him Shout out to lucky ...
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“Excellent service and Professionalism.Turna......”

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Jan 07,2024
Minithumbup
Jack
By: 'kola'
Jan 07,2024
0 people found
this helpful
Excellent service and Professionalism. Turnaround time and customer service engagement topnotch. Jack (Southsea Lettings Negotiator) is simply amazing. Kudos to the team! Keep it up....
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“I am in the process of buying a property bein......”

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Dec 12,2023
Minithumbup
Joe
By: 'Tracy'
Dec 12,2023
0 people found
this helpful
I am in the process of buying a property being sold by Bernard's and Joe has always been so helpful even though he is not actually acting for me. Always updating me on what is happening and ensuring things are progressing smoothly, highly recommended...
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“Excellent service from start to finish.I can......”

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Dec 08,2023
Minithumbup
Jack
By: 'Rubby'
Dec 08,2023
0 people found
this helpful
Excellent service from start to finish. I can’t thank Jack enough. He was so patient and polite, incredibly helpful and very professional. Definitely recommend...
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“The experience with Fi...”

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Dec 07,2023
Minithumbup
Fi
By: 'Anthony'
Dec 07,2023
0 people found
this helpful
The experience with Fi was great! I was formally taken through all the procedures for letting and required information was given aswell. Her response to question as regards the flat to be let was apt and she followed up diligently. Thank you Fi...
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“Lovely personality, down to earth yet still p......”

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Dec 07,2023
Minithumbup
Fi
By: 'Megan'
Dec 07,2023
0 people found
this helpful
Lovely personality, down to earth yet still professional so instantly makes you feel more comfortable through an exciting but stressful time....
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“Josh was friendly, efficient and helpful thro......”

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Dec 06,2023
Minithumbup
By: 'Alfie'
Dec 06,2023
0 people found
this helpful
Josh was friendly, efficient and helpful throughout our move. He found our rental and facilitated the process very well....
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“Very pleased with professional service, commu......”

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Dec 06,2023
Minithumbup
Lucky
Jack
By: 'Helen'
Dec 06,2023
0 people found
this helpful
Very pleased with professional service, communication and tenancy set up from Lucky and Jack. In view of this, I’m looking forward to working with Bernard’s in the future management of the tenancy...
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“Beyond Lucky's expertise and professionalism,......”

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Dec 04,2023
Minithumbup
Lucky
By: 'AHMED'
Dec 04,2023
0 people found
this helpful
Beyond Lucky's expertise and professionalism, she answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Thank you again for everything....
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“Lucky has been great throughout the letting p......”

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Dec 02,2023
Minithumbup
Lucky
By: 'Matthew'
Dec 02,2023
0 people found
this helpful
Lucky has been great throughout the letting process. Easy to get in touch with and always happy to help....
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“Josh handled our renewal beautifully. He was ......”

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Nov 30,2023
Minithumbup
By: 'Natalie Biggs'
Nov 30,2023
0 people found
this helpful
Josh handled our renewal beautifully. He was communicative, fast in his responses and super helpful. Highly recommend....
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“Brilliant service from Jack and Lucky....”

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Nov 28,2023
Minithumbup
Jack
By: 'Dale'
Nov 28,2023
0 people found
this helpful
Brilliant service from Jack and Lucky,Swift and precise with everything they did for us to get into our new property.The online assistant that helps with your referencing and all the required documents was an absolute breeze....
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“Helpful and facilitated our requests…...”

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Nov 22,2023
Minithumbup
By: 'Owen'
Nov 22,2023
0 people found
this helpful
Helpful and facilitated our requests as much as possible. Kept us updated where necessary...
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“Excellent service from all the team. Would re......”

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Nov 17,2023
Minithumbup
Joe
Craig
By: 'Charley'
Nov 17,2023
0 people found
this helpful
Excellent service from all the team. Would recommend to friends and family ....
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“Rachael was fantastic at helping us to find o......”

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Nov 15,2023
Minithumbup
By: 'Alexandra'
Nov 15,2023
0 people found
this helpful
Rachael was fantastic at helping us to find our ideal home. She has been great at communication between myself and my buyer and seller. When we were viewing houses, she was by far the most engaging estate agent that we saw, she was very very ...
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“Our experience of Bernards...”

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Nov 14,2023
Minithumbup
Joe
Craig
By: 'Ellen'
Nov 14,2023
0 people found
this helpful
We had listed our house with a different agent who promised lots but delivered little. Given the current market, we wanted an honest evaluation and realistic advice- all of which was provided by Craig and Joe at Bernards. Our house sold in a few weeks ...
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“Perfect service from Lucky and Jack. Visited ......”

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Nov 09,2023
Minithumbup
Lucky
Jack
By: 'Mike Jupp'
Nov 09,2023
0 people found
this helpful
Perfect service from Lucky and Jack. Visited my rental property promptly, arranged photograher promptly, arranged 7 viewings promptly. Everything handled professional with clean digital paperwork. Thank you...
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“Outstanding service...”

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Nov 07,2023
Minithumbup
Joe
By: 'JC'
Nov 07,2023
0 people found
this helpful
Outstanding service. We would like to express our gratitude to Joe Salvia, who since day 1 has shown an exceptional level of commitment and support to purchase a property. Clear and prompt communication has been instrumental to go through this usually lengthy process. We wouldn't hesitate ...
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“I am very happy with the service provided by ......”

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Nov 06,2023
Minithumbup
Joe
By: 'Teodor'
Nov 06,2023
0 people found
this helpful
I am very happy with the service provided by Joe Salvia from Bernards. The whole process from the initial offer making to the securing of the purchase of my first home was smooth and timely. My entire experience was a lot less stressful and troublesome ...
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“Bernards did what 3 other agents failed to do...”

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Nov 06,2023
Minithumbup
Joe
Craig
By: 'Jo'
Nov 06,2023
0 people found
this helpful
Having had a very bad experience with 2 other agents when selling our house earlier in 2023, we turned to Bernards to help us sell. We were extremely impressed with their honesty and commitment when looking to market the property and decided to give it one last ...
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“Friendly and polite...”

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Nov 03,2023
Minithumbdown
Jack
By: 'Fahad'
Nov 03,2023
0 people found
this helpful
Extremely friendly staff. The agent that helped me, Jack, is one of the most polite and professional agents I had dealt with and an extremely helpful hand through the letting process. Would highly recommend...
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“Excellent service and communication, nothing ......”

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Nov 02,2023
Minithumbup
By: 'C'
Nov 02,2023
0 people found
this helpful
Excellent service and communication, nothing was too much trouble. Thank you....
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“Good service provided...”

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Oct 31,2023
Minithumbup
Joe
By: 'Rob'
Oct 31,2023
0 people found
this helpful
Joe dealt with my Flat sale well, and was proactive when my first buyer fell through. Would recommend....
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“very attentive and efficient always on hand h......”

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Oct 31,2023
Minithumbup
By: 'Dr Stewart Womar'
Oct 31,2023
0 people found
this helpful
very attentive and efficient always on hand helpful and approachable...
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“Joe helped me sell and purchase a property th......”

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Oct 30,2023
Minithumbup
Joe
By: 'Nick'
Oct 30,2023
0 people found
this helpful
Joe helped me sell and purchase a property this summer and was great throughout. Very helpful, friendly agent who kept me updated. Would highly recommend - thanks Joe!...
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Lucky
(52)
Staff picture Matthew
(33)
Staff picture Jack
Staff picture Craig
Staff picture Daniel Byrne
(18)
Staff picture Fi
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

Awards won by Bernards Estate Agents, Southsea PO5 2EE



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Bernards Estate Agents

Branch - Southsea - Portsmouth, Southsea, PO5