Southsea - Portsmouth, Southsea, PO5
4.5/5, 150 reviews
85% recommended
94% sales valuation accuracy
95% sales fee satisfaction
94% lettings valuation accuracy
85% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

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2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 95% £90,000 £835,000
Lettings 94% 85% £350 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 2 34 12 33 4 33 2 11 3
Areas covered
  • PO4
  • PO5
  • PO1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

“Tom was very helpful...”

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Jul 19,2022
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Thomas
By: 'Megan'
Jul 19,2022
0 people found
this helpful
Tom was very helpful, informative and efficient in helping me sell my property. He went above and beyond and kept me updated throughout. I would not hesitate to recommend....
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“Excellent mortgage advice...”

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Apr 29,2022
Minithumbup
Katie
By: 'Tom'
Apr 29,2022
0 people found
this helpful
As a first time buyer, the whole house buying process, including mortgages, felt alien to me. Bernards were super helpful for someone in my position! I am very grateful to Katie for her advice and support through the mortgage application process. She is knowledgeable and ...
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“Best services...”

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Apr 28,2022
Minithumbup
Ross
Thomas
By: 'Vandana'
Apr 28,2022
1 people found
this helpful
Bernards Estate Agents, Southsea Portsmouth team are very helpful in all areas from arranging the viewing to getting offers. They have a team of high talented people. They re-sold my property three time as the first two buyers could not proceed further due to their ...
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“House purchase...”

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Apr 27,2022
Minithumbup
Claudia
Ross
By: 'Duncan'
Apr 27,2022
0 people found
this helpful
We had a very positive experience using Bernard's for our house purchase. From start to completion Claudia and all the staff were very helpful and were always on hand to answer our questions and guide us through the whole process which helped alleviate a lot ...
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“So impressed with Tom and the team Bernards. ......”

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Apr 27,2022
Minithumbup
Thomas
By: 'Ruben stephenson'
Apr 27,2022
0 people found
this helpful
So impressed with Tom and the team Bernards. Decent, professional, likeable people. Thank you Tom for helping me secure my property. Well done!...
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“We have had a great experience with all the e......”

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Apr 27,2022
Minithumbup
Claudia
Katie
By: 'Mr'
Apr 27,2022
0 people found
this helpful
We have had a great experience with all the excellent agents at Bernards; Claudia Richards helped us enormously with our property search, we engaged the excellent financial services of in-house mortgage broker, Katie Mendonca, and attended many viewings with the professional, polite and well-informed Claudia ...
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“Claudia, Ross, Katie and the team at Bernards......”

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Apr 26,2022
Minithumbup
Claudia
Ross
By: 'The Breezes'
Apr 26,2022
0 people found
this helpful
Claudia, Ross, Katie and the team at Bernards have been absolutely superb. From the first viewing of our new home to picking up the keys, they really pulled out all the stops and held our hands tight through all of the hurdles of putting our ...
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“My wife and I decided to move to Southsea and......”

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Apr 26,2022
Minithumbup
Thomas
By: 'James'
Apr 26,2022
0 people found
this helpful
My wife and I decided to move to Southsea and were looking for a great house. We spoke to Tom Higgins and he showed us the perfect property on the first try. Tom is a great professional and he really wanted to make the process ...
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“Full of praise for Katie and the whole team, ......”

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Apr 24,2022
Minithumbup
Katie
Claudia
By: 'Ricci'
Apr 24,2022
0 people found
this helpful
Full of praise for Katie and the whole team, excellent service, swift responses, perfect customer care through what can be a stressful time. The team arranged many viewings (thank you Claudia!) and kept us regularly updated on what was coming to market, and the mortgage ...
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“We sold our flat with the help of Thomas Higg......”

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Apr 20,2022
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Thomas
Ross
By: 'Helen'
Apr 20,2022
0 people found
this helpful
We sold our flat with the help of Thomas Higgins and his manager Ross. It was not a smooth transaction and they were hugely patient and persistent with a challenging buyer and buyer’s solicitor....
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“The whole team at Bernards Southsea have been so helpful ......”

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Apr 08,2022
Minithumbup
Claudia
Katie
By: '-'
Apr 08,2022
0 people found
this helpful
The whole team at Bernards Southsea have been so helpful from the first interaction with them. They really have made the effort to remember our specific wants and needs to make the whole experience more personal and feel less formal, Claudia especially whilst assisting us ...
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“Great, friendly service....”

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Mar 31,2022
Minithumbup
Claudia
By: 'Gill'
Mar 31,2022
0 people found
this helpful
We met Claudia Richards last year when we invited her round to discuss the sale of our apartment. From the moment she arrived we took to her. She was warm, friendly, cheerful and optimistic. Obviously knowledgeable of the area and the market. She has been ...
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“Great experience start to finish...................”

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Mar 29,2022
Minithumbup
Katie
Ross
By: 'Daisy'
Mar 29,2022
0 people found
this helpful
Great experience start to finish............... I'm a first time buyer and happened to phone Bernards when I was just starting to look for my dream Southsea flat. I hadn't been that impressed with my mortgage adviser (with another company) so when they offered me a ...
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“Fantastic Mortgage Advice!...”

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Mar 24,2022
Minithumbup
Katie
By: 'J & K West'
Mar 24,2022
0 people found
this helpful
We are working Bernards Mortgage services as part of the purchase of our first propterty, as first time buyers we are delighted to have chosen Katie Mendonca to take our application forward and subsequent insurances, Katie is quick to respond to questions, knows her field ...
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“Ross was very efficient and professional in h......”

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Mar 16,2022
Minithumbup
Ross
By: 'Jake'
Mar 16,2022
0 people found
this helpful
Ross was very efficient and professional in helping with the purchase of our house, making the process very smooth and stress free....
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“Ross was very friendly & helpful. He went abo......”

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Mar 16,2022
Minithumbup
Ross
By: 'Stacey'
Mar 16,2022
0 people found
this helpful
Ross was very friendly & helpful. He went above & beyond when helping us purchase our new house and kept us updated throughout every step of the way....
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“Ross was good at communicating, professional ......”

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Mar 14,2022
Minithumbup
Ross
By: 'Lisa'
Mar 14,2022
0 people found
this helpful
Ross was good at communicating, professional and always willing to go the extra mile. The office is run efficiently and they all seem to be happy to help, even if you are dealing with another agent. Thank you....
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“Ross was good at communicating, professional ......”

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Mar 13,2022
Minithumbup
Ross
By: 'Lisa'
Mar 13,2022
0 people found
this helpful
Ross was good at communicating, professional and always willing to go the extra mile. The office is run efficiently and they all seem to be happy to help, even if you are dealing with another agent. Thank you....
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“Helpful and Supportive...”

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Mar 12,2022
Minithumbup
Ross
Claudia
By: 'Tommy'
Mar 12,2022
0 people found
this helpful
As a first time buyer, without any experience in the property market except for a few articles and 'top tips' read. Ross & Claudia were super quick to respond any questions I had and kept me apprised at each stage of my purchase. Ross helped me ...
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“Claudia was super, she really helped us move ......”

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Mar 04,2022
Minithumbup
Claudia
By: 'Geoff'
Mar 04,2022
0 people found
this helpful
Claudia was super, she really helped us move things along as quickly as possible. As first time buyers she kept us in the loop and made sure we understood things well....
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“Helpful and responsive during our house purch......”

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Mar 02,2022
Minithumbup
Thomas
By: 'Simon'
Mar 02,2022
0 people found
this helpful
Helpful and responsive during our house purchase. Good team, never without contact, even with voicemails they call back soon after and accommodate for checks and work in the middle....
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“Fabulous!...”

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Feb 28,2022
Minithumbup
Thomas
Claudia
By: 'Laura'
Feb 28,2022
0 people found
this helpful
Ive been dealing with Tom and Claudia, both amazing!! Tom's quick responses and reassurance really makes the entire experience of buying and selling houses much more bearable!!! thank you for all your help! will defiantly be using bernards again in the future!...
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“I have been dealing with Tom and he has been ......”

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Feb 25,2022
Minithumbup
Thomas
By: 'Chloe'
Feb 25,2022
0 people found
this helpful
I have been dealing with Tom and he has been nothing short of amazing! He is very knowledgeable and attentive and he has made the whole process much smoother. 10/10 service will recommend to all my friends and family....
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“Awful...”

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Feb 24,2022
Minithumbdown
By: 'Hollie'
Feb 24,2022
0 people found
this helpful
If you'd like to deal with a company that have 0 customer service skills go ahead. They have completely unreasonable timescales for contacting you back via email and phone, STILL withholding our deposit nearly 30 days later with no explanation as to why despite us contacting via ...
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“Excellent customer service!...”

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Feb 23,2022
Minithumbup
Ross
By: 'Marija'
Feb 23,2022
0 people found
this helpful
I am currently trying to invest in a BTL and have been dealing with agent Ross. Ross has been very professional, responsive and completely “on it”. We are progressing well with the viewings. This is is bar far the best experience in my life in ...
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Was this helpful? Yes

“Great Result!...”

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Feb 17,2022
Minithumbup
Claudia
Ross
By: 'Hashim'
Feb 17,2022
0 people found
this helpful
Claudia and the team at Bernards were great through out the entire sale process. At times it got challenging but they persevered and made sure that a great buyer was found and the process was completed....
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“Professional...”

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Feb 16,2022
Minithumbup
Ross
By: 'David'
Feb 16,2022
0 people found
this helpful
Unfortunately the purchase of this property fell at the final hurdle because of the arrogance of the sellers solicitors. However Ross was professional and courteous throughout the process and a credit to Bernards. I would certainly recommend Ross to any prospective buyers or sellers....
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“Claudia was amazing throughout the process of......”

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Feb 03,2022
Minithumbup
Claudia
By: 'Kelly'
Feb 03,2022
0 people found
this helpful
Claudia was amazing throughout the process of selling our house, she pulled out all the stops when our first buyer fell through and got us sold again within days! So so happy with her proficiency and she’s absolutely lovely and very helpful!...
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“Moving can be stressful, but I can happily......”

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Nov 20,2021
Minithumbup
By: 'Neil'
Nov 20,2021
0 people found
this helpful
Moving can be stressful, but I can happily say this was an exception. My move day came and Lucy Davey couldn't have been more helpful, friendly and approachable. The inventory she put together was thorough and matched the everything in the flat. Two weeks in ...
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“Best estate agents !...”

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Nov 10,2021
Minithumbup
By: 'Ewelina Boguszewska'
Nov 10,2021
0 people found
this helpful
Bernards estate agents are one of the best and professional agency which I worked with. Really responsible and effective. Living in one of themes building is really comfortable, the manager of building is really attentive and she can get everything sorted ASAP, building is really ...
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Staff picture Matthew
(24)
Staff picture Daniel Byrne
(18)
Staff picture Martin
(82)
Staff picture Thomas
(37)
Staff picture Claudia
(20)
Staff picture Luke
Staff picture Ross
(13)
Staff picture Katie
Staff picture Gemma
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

Awards won by Bernards Estate Agents, Southsea PO5 2EE


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Bernards Estate Agents

Branch - Southsea - Portsmouth, Southsea, PO5