Bernards Estate Agents
4.9/5, 722 reviews
94% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction



Property Features

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,000 £7,855,000
Lettings 98% 92% £350 £6,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 2 139 20 294 6 143 6 62 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“They were very reliable, professional and did......”

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Aug 02,2022
Minithumbup
Martin
Lee
By: 'Elizaberh Keating'
Aug 02,2022
0 people found
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They were very reliable, professional and did what they said they were going to do. I am very happy with the service they have given me....
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“Craig was both professional and personable th......”

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Aug 01,2022
Minithumbup
Craig
By: 'Bradley'
Aug 01,2022
0 people found
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Craig was both professional and personable throughout and ensured our property was sold in a timely fashion, which proved to be a seamless process....
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“Great communication and great property....”

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Aug 01,2022
Minithumbup
Lucky
By: 'Curtis'
Aug 01,2022
0 people found
this helpful
Very happy with our new studio just the right size clean and tidy. Agents were always there to help us with all our questions and advice....
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“Chris was a pleasure to work with....”

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Jul 29,2022
Minithumbup
Chris
By: 'Matt'
Jul 29,2022
0 people found
this helpful
Chris was a pleasure to work with. Efficient, friendly and kept us up to date through the whole process. He acted very quickly at the beginning and arranged an open day in a matter of days. Would highly recommend....
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“Luke, the mortgage advisor, has been excellen......”

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Jul 26,2022
Minithumbdown
Luke
Craig
By: 'Iain'
Jul 26,2022
0 people found
this helpful
Luke, the mortgage advisor, has been excellent. Scoured the market, looked at our circumstances and was able to create an offer that worked for us. Very thorough approach - we look forward to doing further business with him as we go! Craig Hopes has also ...
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“An all round good experience with the team at......”

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Jul 26,2022
Minithumbup
Lee
Martin
By: 'Malcolm'
Jul 26,2022
0 people found
this helpful
An all round good experience with the team at Bernard’s Estate agents especially Lee White Thanks for making things easier for me Malcolm Morgan...
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“A highly professional Estate Agency who alway......”

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Jul 24,2022
Minithumbup
Chris
David
By: 'Gerry Woodward'
Jul 24,2022
1 people found
this helpful
A highly professional Estate Agency who always great you with respect & friendliness & personal attention at all times,throughout the selling & purchasing of your new property. Excellent first class attention given by Chris,David, Thomas & Matt ,who took first class photos,enabling our property for the ...
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“The best agents and team I've ever interacted......”

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Jul 21,2022
Minithumbup
Lee
By: 'Shuwel'
Jul 21,2022
0 people found
this helpful
The best agents and team I've ever interacted with! Lee, Harvey and Diamie were able to sell our home within a 2 month window, taking over our sale from another agency that was terrible in comparison. From the initial valuation, to negotiations with Harvey, then having ...
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“Recommended...”

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Jul 19,2022
Minithumbup
Luke
Craig
By: 'Emma'
Jul 19,2022
0 people found
this helpful
Craig and Natalie worked tirelessly and enthusiastically to market our property and we achieved a great price thanks to their hard work. Luke worked extra hard to get us a fixed term mortgage at a reasonable rate on our ongoing purchase, even when the purchase ...
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“Tom was very helpful...”

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Jul 19,2022
Minithumbdown
Thomas
By: 'Megan'
Jul 19,2022
0 people found
this helpful
Tom was very helpful, informative and efficient in helping me sell my property. He went above and beyond and kept me updated throughout. I would not hesitate to recommend....
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“Luke was extremely helpful, thorough and welc......”

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Jul 13,2022
Minithumbup
Luke
By: 'Connor and Danielle'
Jul 13,2022
0 people found
this helpful
Luke was extremely helpful, thorough and welcoming. As first time buyers, we needed some guidance on what to do, and Luke made this journey clear and smooth, exceeding our expectations and answered every silly question whilst explaining the process so simply. Luke provided a 5 star ...
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“Outstanding service from chriss Sullivan. So ......”

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Jul 08,2022
Minithumbup
Chris
By: 'David'
Jul 08,2022
0 people found
this helpful
Outstanding service from chriss Sullivan. So refreshing to find and agent who is open, transparent and who seems to go above and beyond my expectations. Cant recommend him enough. Purchased the property via him and he has dealt with renting it out for me. Great ...
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“Would highly recommend...”

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Jul 05,2022
Minithumbup
Luke
By: 'Tom'
Jul 05,2022
0 people found
this helpful
Luke is very knowledgable, very responsive to any queries and guided me through the mortgage process extremely well. Always kept me informed and explained everything so clearly. The whole team are very friendly and greeted us with offers of cups of tea whenever we popped ...
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“Our first home...”

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Jun 27,2022
Minithumbup
Harvey
By: 'Nathan & Leah'
Jun 27,2022
0 people found
this helpful
We recently have completed a house purchase with Bernard’s. Harvey was very friendly and chatty when viewing the property and kept us up to date during the whole process and now we move in this week !! Highly recommend Bernard’s estate agents and their ...
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“We have recently purchased a property through......”

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Jun 27,2022
Minithumbup
Alex
By: 'Nathan & Leah'
Jun 27,2022
0 people found
this helpful
We have recently purchased a property through Bernard’s and opted to use their mortgage broker Alex to keep things simple and we are so glad we did. He made buying our first home a breeze when it came to the mortgage. Incredibly friendly, always ...
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“Excellent service, very easy and professional......”

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Jun 23,2022
Minithumbup
David
By: 'Josh'
Jun 23,2022
0 people found
this helpful
Excellent service, very easy and professional. David was always busy n hand to help and was very proactive in trying to process the sale and assist with any delays....
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“I chose Bernards to sell my flat in Fareham a......”

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Jun 18,2022
Minithumbup
David
By: 'Martin S'
Jun 18,2022
0 people found
this helpful
I chose Bernards to sell my flat in Fareham and David did a great job taking the sale through to completion. It wasn’t without difficulties but David was able to advise the buyer to find the right mortgage for the property and was very ...
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“Service rather than valuation...”

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Jun 14,2022
Minithumbup
By: 'Nick'
Jun 14,2022
0 people found
this helpful
We chose Bernard's not because of the valuation but their service and fees. After an horrendous 18mths of issues in the chain above us we are finally moving in 2 weeks. All the staff that we have had contact with have been courteous and professional but ...
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“We've just experienced an extremely long, dra......”

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Jun 13,2022
Minithumbup
By: 'George'
Jun 13,2022
0 people found
this helpful
We've just experienced an extremely long, drawn-out process of buying with every complication under the sun. Up until Diamie's involvement, our experiences with Bernard were not 5 stars but her consistent communication with us alongside her persistence in getting the chain moving and now finally exchanging & ...
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“I've recently moved into the building Brunel ......”

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Jun 09,2022
Minithumbup
Lucky
By: 'Grant'
Jun 09,2022
0 people found
this helpful
I've recently moved into the building Brunel House with the help of the estate agents Bernards. The process has been straight forward with the staff being helpful in answering any questions I had about the process. I'd like to give particular thanks to the building ...
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“We (Vale Southern Construction) had the pleas......”

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Jun 09,2022
Minithumbup
By: 'Ollie West'
Jun 09,2022
0 people found
this helpful
We (Vale Southern Construction) had the pleasure of working with Lucy Davey whilst we were under our 12 months defects period at Brunel House. She made it very easy for us to attend flats when required and was extremely organised in making appointments, she made the ...
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“Absolutely fantastic service securing my mort......”

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Jun 08,2022
Minithumbup
Luke
By: 'Christopher'
Jun 08,2022
0 people found
this helpful
Absolutely fantastic service securing my mortgage for a property in liss very fast with a brilliant rate . Would highly recommend ....
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“As a first time buyer I had no clue what I wa......”

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Jun 08,2022
Minithumbup
Luke
By: 'Adele'
Jun 08,2022
0 people found
this helpful
As a first time buyer I had no clue what I was even doing. I spoke to Luke McNally and from that moment onwards everything was explained and made so much simpler. Luke is fantastic and I can not thank him enough, he has been ...
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“A massive thank you to Craig Hopes and Alex Rowe...”

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Jun 06,2022
Minithumbup
Craig
By: 'Charlotte'
Jun 06,2022
0 people found
this helpful
We have been very impressed with Bernards from the start, Craig has been both friendly and professional, helping us through the entire process. He was able to sell our property in under a week and we would both like to say a huge thank you! ...
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“Luke’s communication was what stood out to me......”

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Jun 05,2022
Minithumbup
By: 'Scott'
Jun 05,2022
0 people found
this helpful
Luke’s communication was what stood out to me. We have recently used a number of mortgage advisors who after the initial “sales pitch” go cold on you and you don’t here from them again until the end. Luke was constantly in contact, making ...
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“Craig and the whole team at Bernard’s, have r......”

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Jun 01,2022
Minithumbup
Craig
By: 'Julie'
Jun 01,2022
0 people found
this helpful
Craig and the whole team at Bernard’s, have really excelled in all aspects of not only our selling of our property but also the finding and purchase of our new home. Best estate agents I have ever used Thank you Julie & steve...
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“Excellent service....”

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May 30,2022
Minithumbup
David
Chris
By: 'Chris'
May 30,2022
0 people found
this helpful
We have been extremely pleased with David Morgan of the Waterlooville branch who handled the sale of our property with the utmost professionalism. David listened carefully to our thoughts and wishes; he explained each step of the way clearly and contacted us as soon as ...
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“Great support and communication...”

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May 29,2022
Minithumbup
Craig
Natalie
By: 'Sue'
May 29,2022
0 people found
this helpful
Craig, Natalie and the team have been great, really supportive and kept us informed every step of the way. Appreciated how we got to see photos and property description before it went live. Would have no hesitation in recommending them if you are looking to ...
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“Natalie has been brilliant. Evert time I've c......”

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May 27,2022
Minithumbup
Natalie
By: 'Claire'
May 27,2022
0 people found
this helpful
Natalie has been brilliant. Evert time I've called for an update she has found out and come back to me. Nothing was too much trouble....
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“EXCELLENT SERVICE...”

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May 27,2022
Minithumbup
David
By: 'Stuart'
May 27,2022
0 people found
this helpful
The overall professionalism of Bernards are 2nd to none. David Morgan was our negotiator & i would definitely say that David gave 100 % dedication & commitment in selling our property. At every stage from the 1st point of contact to our valuation, to the viewings were all undertaken ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

Awards won by Bernards Estate Agents

Individual Branch Awards

Southsea, PO5

Waterlooville, PO7

Portsmouth, PO1

Portsmouth, PO2


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Bernards Estate Agents