Waterlooville, PO7
5/5, 201 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

Opening Hours
Address

Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £22,000 £3,216,000
Lettings 100% 95% £650 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 9 1 123 1 42 2 12 0
Areas covered
  • PO6
  • PO7
  • PO8
  • PO9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA Move With Us
Latest Properties
Images & Videos

“Refreshingly stress free experience...”

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Sep 10,2021
Minithumbup
David
By: 'Tiny'
Sep 10,2021
0 people found
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Very straightforward process in respect of booking a viewing, discussing the properties available and their current status. Polite, professional and very knowledgeable, David was very patient and helpful on our viewing. We are afraid, in this current climate of experiencing long drawn out negotiations with ...
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“I just want to express how pleased I am with ......”

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Sep 09,2021
Minithumbup
Thea
By: 'Mike morton'
Sep 09,2021
0 people found
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I just want to express how pleased I am with the service so far provided by Thea. Professional and friendly I can't thank her enough....
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“A great service, thoroughly impressed and wou......”

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Sep 07,2021
Minithumbup
Chris
By: 'Adam Glancy'
Sep 07,2021
0 people found
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A great service, thoroughly impressed and would highly recommend them to any friends and family looking to sell. We had a tricky sale with some poor communication between solicitors but thanks to Bernards it went smoothly and it was their great communicaiton which really helped ...
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“Such a thoughtful estate agent, always willin......”

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Aug 31,2021
Minithumbup
David
By: 'Patrick'
Aug 31,2021
0 people found
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Such a thoughtful estate agent, always willing to go the extra mile, would highly recommend Did viewings out of hours which got me sold...
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“I'd be very happy to recommend this branch, e......”

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Aug 30,2021
Minithumbup
David
By: 'John G'
Aug 30,2021
0 people found
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I'd be very happy to recommend this branch, even though I was the buyer in my chain Diamie, David and the rest of the Bernards team worked tirelessly to move forward and complete our purchase in a timely, efficient and professional manner. There were several ...
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“Great service...”

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Aug 27,2021
Minithumbup
David
By: 'Kaitie'
Aug 27,2021
0 people found
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Dave was a great help, he was both professional and friendly. The viewing ran smoothly and was super efficient which was brilliant and exactly what I had hoped for!...
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“Great experience, friendly, knowledgeable and......”

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Aug 25,2021
Minithumbup
David
By: 'Ayla'
Aug 25,2021
0 people found
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Great experience, friendly, knowledgeable and nothing is too much trouble. Highly recommend to anyone who is looking to buy/ sell....
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“Bernard's have gone above and behind to help ......”

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Aug 25,2021
Minithumbup
Thomas
Martin
By: 'Michael'
Aug 25,2021
0 people found
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Bernard's have gone above and behind to help with my sale and purchase and I could not recommend them enough !!!...
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“Thea was very friendly and helpful. She gave ......”

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Aug 25,2021
Minithumbup
Thea
By: 'Kerry'
Aug 25,2021
0 people found
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Thea was very friendly and helpful. She gave great advice and was highly professional, clearly has a lot of experience which gives you great piece of mind....
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“Really professional service from Thomas Higgi......”

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Aug 24,2021
Minithumbup
Thomas
By: 'Max Tilbury'
Aug 24,2021
0 people found
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Really professional service from Thomas Higgins I’m very impressed on how responsive he was, and nothing was too much to ask a real pleasure to to deal with I felt well looked after from start to finish....
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“Very good customer service from start to fini......”

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Aug 24,2021
Minithumbup
By: 'Ian'
Aug 24,2021
0 people found
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Very good customer service from start to finish of my property sale. Diamie kept me informed on all updates of the sale process. Would definitely use Bernards again if I ever decide to sale a property again....
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“I had a wonderful person show me around a bea......”

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Aug 24,2021
Minithumbdown
Thea
By: 'Thea'
Aug 24,2021
0 people found
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I had a wonderful person show me around a beautiful home, point out all the great features! She was Pleasant and well spoken!...
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“Chris and Tom have been nothing short of exce......”

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Aug 23,2021
Minithumbup
Thomas
Chris
By: 'Matt'
Aug 23,2021
0 people found
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Chris and Tom have been nothing short of excellent all the way through the process, making what is supposed to be a stressful experience smooth sailing. Highly recommend!...
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“I was really happy with the service I receive......”

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Aug 23,2021
Minithumbup
By: 'Char'
Aug 23,2021
0 people found
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I was really happy with the service I received in selling my house, Diamie was so helpful and made it a less stressful experience would defiantly recommend and would use them again....
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“Great experience with bernards from start to ......”

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Aug 23,2021
Minithumbup
By: 'Danielle'
Aug 23,2021
0 people found
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Great experience with bernards from start to finish when purchasing my property - they kept me informed the whole way through...
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“Fantastic!! We had a pesky shared ownership ......”

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Aug 23,2021
Minithumbup
Martin
Thomas
By: 'Luke'
Aug 23,2021
0 people found
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Fantastic!! We had a pesky shared ownership for sale. The company that owned it failed to sell it in their 8 week period. So it was down to bernards they used the expertise and locked in a buyer within the week. The photography is outstanding. 100% reliable. 10/10...
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“Fantastic agency...”

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Aug 23,2021
Minithumbup
Daniel Byrne
Chris
By: 'Lee cade'
Aug 23,2021
0 people found
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Fantastic agency, Dan and his team are second to none I would highly recommend them to anyone looking to sell or purchase there home in the Portsmouth and havant area...
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“Fantastic Professional Service...”

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Aug 23,2021
Minithumbup
Daniel Byrne
Thea
By: 'Mr Nicholas Stuart Marlow'
Aug 23,2021
0 people found
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Fantastic Professional Service with a Personal Approach. We have Purchased and Sold properties plus have a portfolio of properties Rented by Bernards - Some for over 5 Year without issues....
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“Nothing like great customer service ......”

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Aug 23,2021
Minithumbup
By: 'Jackie Goddard'
Aug 23,2021
0 people found
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With the pressure that come with purchasing a new home. It was pleasure not having to wonder how things were going as Diamie kept us informed thoughout the process. Customer service was excellent the whole team were polite and friendly. Nothing was too much trouble. ...
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“Genuinely nice people very informative about ......”

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Aug 23,2021
Minithumbup
Thea
David
By: 'Charles'
Aug 23,2021
0 people found
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Genuinely nice people very informative about the house we were looking at andwere able to offer great advice can’t thank them enough would definitely recommend...
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“Friendly professional service...”

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Aug 23,2021
Minithumbup
Chris
By: 'Sue G'
Aug 23,2021
0 people found
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Friendly professional service when dealing with Chris at Bernards in Waterlooville with the sale of our home, would recommend and deal with them again....
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“The whole team at Bernards are amazing!...”

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Aug 23,2021
Minithumbup
David
Chris
By: 'Katie'
Aug 23,2021
0 people found
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The whole team at Bernards are amazing! They're professional, will go above and beyond to help in any way possible and are always at the end of the phone to answer any questions. A particular shout out to David who was superb with helping me ...
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“Highly recommended Bernards. They are not pus......”

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Aug 23,2021
Minithumbup
David
Thomas
By: 'Beth'
Aug 23,2021
0 people found
this helpful
Highly recommended Bernards. They are not pushy or invasive. They are helpful, friendly and knowledgeable. Dave has been great from start to finish and Thomas has also been very helpful. I would use Bernards again especially if we deal with people like Dave....
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“Recently bought my new apartment through Bern......”

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Aug 23,2021
Minithumbup
Chris
Thomas
By: 'Talor'
Aug 23,2021
0 people found
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Recently bought my new apartment through Bernards and there service was next level, when I come to sell I wouldn't look anywhere else! Thanks team...
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“i was with 2 other agents for 6 months . Bern......”

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Aug 22,2021
Minithumbup
Thea
By: 'steve'
Aug 22,2021
0 people found
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i was with 2 other agents for 6 months . Bernards had it sold with in 2 weeks i would highly recommend them...
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“From the Start I found my contact with Bernar......”

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Aug 21,2021
Minithumbup
David
Thea
By: 'MBA'
Aug 21,2021
0 people found
this helpful
From the Start I found my contact with Bernards a positive experience even when my circumstances meant I had to pull out of a sale. David was engaging, positive and helpful on all levels and I felt that I could trust him....
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“Purchase of minters lepe...”

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Aug 18,2021
Minithumbup
Thomas
By: 'Elliot'
Aug 18,2021
0 people found
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We are in the process of purchasing a property from bernards and we met Tom on the second viewing of our new home and he was very welcoming and friendly, he answered all the questions we had regarding the house and and the moving process ...
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“Having sold numerous properties Benards, I ca......”

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Aug 09,2021
Minithumbup
Daniel Byrne
Chris
By: 'Paul Rex'
Aug 09,2021
0 people found
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Having sold numerous properties Benards, I can wholeheartedly recommend Daniel and his team, have used numerous times and will do again....
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“Top service highly recommended...”

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Aug 06,2021
Minithumbup
Chris
Matthew
By: 'Denise'
Aug 06,2021
0 people found
this helpful
From the very first meeting with Chris the terrific photos taken by Matt and Tom and the rest of the staff really provided a first class service through to exchange. The marketing, viewings and market info really felt that we would sell fast and in ...
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“Would highly recommend...”

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Aug 04,2021
Minithumbup
Chris
Thomas
By: 'Paul Widger'
Aug 04,2021
0 people found
this helpful
Bernards sold our property through the Waterlooville office, chris visited the property fully adhering to Covid protocols and put our mind at ease during quite a scary time instantly. Within an hour of the property going live, we had viewings booked and the whole team ...
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Staff picture Matthew
(23)
Staff picture Daniel Byrne
(18)
Staff picture Martin
(73)
Staff picture Chris
(86)
Staff picture Thomas
(29)
Staff picture David
Staff picture Thea
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

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Bernards Estate Agents

Branch - Waterlooville, PO7