Southsea - Portsmouth, Southsea, PO5
4.7/5, 310 reviews
89% recommended
94% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

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2024 allAgents People Awards


Opening Hours
Address

Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £90,000 £1,300,000
Lettings 97% 95% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 2 130 21 49 5 45 2 24 4
Areas covered
  • PO4
  • PO5
  • PO1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

“Special thanks to Craig and the Bernards team......”

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Mar 02,2023
Minithumbup
Craig
By: 'Nick'
Mar 02,2023
0 people found
this helpful
Special thanks to Craig and the Bernards team for being great to work with from the get go. I would recommend Bernards for anyone looking to purchase a property....
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“Jack provided great service. He has a very fr......”

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Feb 28,2023
Minithumbup
Jack
By: 'Laurence'
Feb 28,2023
0 people found
this helpful
Jack provided great service. He has a very friendly and kind manner. Jack is enthusiastic and was very helpful and quick to get back to me when necessary. He made the move very easy indeed. Most importantly to me he was punctual which is vital....
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“glad to have lucy to help me with the renting......”

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Feb 28,2023
Minithumbup
By: 'Yi Koon'
Feb 28,2023
0 people found
this helpful
glad to have lucy to help me with the renting and she helped to source some amenities that I needed as I was moving in from abroad...
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“I’m thankful for the Ms Davey help, she was r......”

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Feb 27,2023
Minithumbup
By: 'Hamad 120 flat'
Feb 27,2023
0 people found
this helpful
I’m thankful for the Ms Davey help, she was really helpful and helped me with the hot water problem. Thanks alot...
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“Had nothing short of harassment letters from ......”

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Feb 27,2023
Minithumbdown
By: 'Millie'
Feb 27,2023
0 people found
this helpful
Had nothing short of harassment letters from this company telling me my property is undervalued, that I need to call them urgently, or that I could get 250k+ for my property if I “bothered” to call them. Only to find out these were coming from ...
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“Been great so far! Lovely staff and replaced ......”

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Feb 27,2023
Minithumbup
By: 'Ana'
Feb 27,2023
0 people found
this helpful
Been great so far! Lovely staff and replaced my oven immediately. Staff around when needing assistance with anything. Friendly service- very satisfied with all their help...
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“Review...”

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Feb 22,2023
Minithumbup
By: 'Abdalrahman Alqahtani'
Feb 22,2023
0 people found
this helpful
Lucy helped me with everything I could have asked. She is kind and hard-working lady. I feel more welcoming in Brunal House....
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“Great staff....”

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Feb 22,2023
Minithumbup
By: 'Irina'
Feb 22,2023
0 people found
this helpful
Lucy Davey is always very friendly, polite and supportive. Her responses to any issues requiring attention are quick and helpful. It's a pleasure to live in this house....
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“10/10...”

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Feb 19,2023
Minithumbup
Craig
By: 'Bethany'
Feb 19,2023
0 people found
this helpful
Couldn't recommend Bernards more. Craig was always available to help and advise, and always replied the same day. When we were delayed Craig jumped in to help, sped everything up and kept us informed. Can't wait to move into our new home!...
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“My flat had flooded at 4am and despite it bei......”

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Feb 18,2023
Minithumbup
By: 'Elijah'
Feb 18,2023
0 people found
this helpful
My flat had flooded at 4am and despite it being well out of working hours, Lucy responded to my email within minutes and was able to to mitigate the issue until she was able to arrange for the plumbers to come and fix it. She ...
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“Lucy is very considerate agent. She helped me......”

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Feb 17,2023
Minithumbup
By: 'Yousef'
Feb 17,2023
0 people found
this helpful
Lucy is very considerate agent. She helped me from the fisrt day I moved to Brunel House. I had a problem with the boiler and it was quickly resolved. Thanks Lucy....
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“Alex made our process easy and stress free, w......”

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Feb 15,2023
Minithumbup
By: 'Charlie'
Feb 15,2023
0 people found
this helpful
Alex made our process easy and stress free, would highly recommend. Kept us in the loop as soon as information was updated which was perfect for a first time buyers...
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“Been helpful with the moving in arrangements,......”

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Feb 14,2023
Minithumbup
By: 'Brian'
Feb 14,2023
0 people found
this helpful
Been helpful with the moving in arrangements, friendly and professional to support any property queries and support. Issues with property are dealt with on a timely Manner...
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“5 Star Service from Bernards...”

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Feb 09,2023
Minithumbup
By: 'Michael Nash'
Feb 09,2023
0 people found
this helpful
As my first rental experience in the UK I found Bernards to be very helpful and they have provided me with an excellent level of service including lots of information about the rental market in the area and made the whole process painless and straight ...
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“Helped me settle in on my first day and she a......”

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Feb 09,2023
Minithumbup
By: 'farouk alaka'
Feb 09,2023
0 people found
this helpful
Helped me settle in on my first day and she also gave me a hand when moving all my stuff in which showed the level of care she takes for tenants living in the building. Can always catch her with a welcoming smile on her ...
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“From the very first call Jack has been extrem......”

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Feb 09,2023
Minithumbup
Jack
By: 'Chante'
Feb 09,2023
0 people found
this helpful
From the very first call Jack has been extremely helpful. I was looking for somewhere to live last minute and he was very patient and presented me with a variety of options. I am now a letting one of Bernard’s properties and since my ...
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“As a first time buyer...”

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Feb 07,2023
Minithumbup
By: 'Oscar'
Feb 07,2023
0 people found
this helpful
As a first time buyer I was widely unaware of a lot of things. Alex made the process extremely easy and explained everything. Thoroughly recommend to anyone....
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“I have used Bernards for over three years and......”

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Feb 06,2023
Minithumbup
By: 'Rob Bruce'
Feb 06,2023
0 people found
this helpful
I have used Bernards for over three years and have found them very professional in finding me suitable tenants , inspecting the condition of my property every 3 months and will send photos for my attention I wouldn’t hesitate in using Bernards again...
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“Amazing help from jack!...”

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Feb 02,2023
Minithumbup
Jack
By: 'Bethany Bevan'
Feb 02,2023
0 people found
this helpful
Amazing help from jack, made the whole moving and moving in process easy and swift for us. Always polite and kind and very helpful, couldn’t have asked for a better agent to help us along with the process of finding and moving into our ...
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Attachments

Review file
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“Punctual, helpful, easy to desk with, made th......”

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Jan 26,2023
Minithumbdown
Jack
By: 'JB'
Jan 26,2023
0 people found
this helpful
Punctual, helpful, easy to desk with, made the process smooth and simple, would definitely recommend jack. Always gets back to you promptly...
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“I had a very swift experience in viewing the ......”

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Jan 12,2023
Minithumbup
Jack
By: 'vruti'
Jan 12,2023
0 people found
this helpful
I had a very swift experience in viewing the property and going through the whole process of renting. All thanks to kind Jack....
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“Ryan has been my contact at Bernard’s, always......”

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Jan 06,2023
Minithumbdown
By: 'Jim'
Jan 06,2023
0 people found
this helpful
Ryan has been my contact at Bernard’s, always at the end of the phone. Has helped a lot throughout the sale of my flat....
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“I am very satisfied with Lucy. Always with a ......”

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Dec 16,2022
Minithumbup
By: 'Georgios Merkouris'
Dec 16,2022
0 people found
this helpful
I am very satisfied with Lucy. Always with a smile, kindness and willingness to help. She has supported me with any issue any time!...
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Was this helpful? Yes

“Made my move-in easy and smooth. Answers bac......”

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Dec 12,2022
Minithumbup
Jack
By: 'AHMED'
Dec 12,2022
0 people found
this helpful
Made my move-in easy and smooth. Answers back quickly and he always tries to do his best. Thank you, Jack....
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“We would highly recommend Alex as a mortgage ......”

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Dec 11,2022
Minithumbup
By: 'Danielle & Daryl'
Dec 11,2022
0 people found
this helpful
We would highly recommend Alex as a mortgage advisor, we can’t thank him enough for helping us get a mortgage for our first home. Alex explained the process clearly and has been there for us every step of the way. He was very informative ...
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“As a first time buyer I had a lot of question......”

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Dec 08,2022
Minithumbup
By: 'YD'
Dec 08,2022
0 people found
this helpful
As a first time buyer I had a lot of questions and Alex took the time to answer every single one of them attentively until I felt completely comfortable that I understood all the details that I wanted to know and could make an informed ...
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“Can’t thank Lucy enough for the help and reas......”

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Nov 26,2022
Minithumbup
By: 'Millie'
Nov 26,2022
0 people found
this helpful
Can’t thank Lucy enough for the help and reassurance for living in our studio she has been such a support and tries to ensure we have a comfortable living experiences she can’t do enough to help us...
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“The property is great, quiet and clean. The b......”

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Nov 21,2022
Minithumbup
By: 'Marve'
Nov 21,2022
0 people found
this helpful
The property is great, quiet and clean. The building manger is always there and always happy to help. Couldn't have found a better place to live...
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“Brunel House...”

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Nov 18,2022
Minithumbup
By: 'Josh'
Nov 18,2022
0 people found
this helpful
I've been living at Brunel House for over 15 months now, Lucy is always very helpful and quick to sort out any issues with the apartment. It's nice to have a building manager who is so friendly and approachable....
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“Brunel House...”

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Nov 16,2022
Minithumbup
By: 'Matt'
Nov 16,2022
0 people found
this helpful
I have lived in my current property for around a year and a half and have had very few issues. Our building manager Lucy Davey is excellent and keeps the building maintained very well. Communication is very good and she is quick to deal with ...
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Staff picture Luke
Staff picture Martin
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Staff picture Lucky
(50)
Staff picture Matthew
(33)
Staff picture Jack
Staff picture Craig
Staff picture Daniel Byrne
(18)
Staff picture Fi
Staff picture Olivia
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

Awards won by Bernards Estate Agents, Southsea PO5 2EE



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Bernards Estate Agents

Branch - Southsea - Portsmouth, Southsea, PO5