0% lettings valuation accuracy
75% lettings fee satisfaction
Aug 27,2012
Aug 27,2012
6
people found
this helpful
this helpful
Littlejohns are atrocious. From the start we received very poor and frankly rude service from both the 'manager' and other members of staff in the office.
Myself and two of my friends wanted to move in to a 4 bed flat which we could afford as we are all in full time employment - all three of us are under 30, with myself and one other both being 22 - when we said it was three of us in the property the 'manager' in the office acted extremely patronizing and even said 'well as long as your parents can cover the rent'. When I defended myself and my other friends saying we have all been in full time employment for over four years and have never needed to fall back on our parents she simply rolled her eyes at us. As a manager, myself, in hospitality I found this extremely unprofessional.
We all got charged £102 for 'admin fees' to later find out that admin fees are illegal in Scotland. We paid our full deposit and thought once we had signed the lease maybe things would get better with them. We then got extremely suspicious when we went to go sign the lease to and questioned the £102 admin fees when on a sheet of paper handed out at the flat viewing that admin fees were only £85, the manager said that VAT was added on to this - we then asked them for a VAT receipt which they would not present to us - this is also illegal. In my line of work I freguently have to send of VAT receipts to guest/clients and know the laws with regards to this stuff, when I stated that not being able to produce a VAT number and itemized receipt is illegal the 'manager' responded (I kid you not) with "how do you know that, you're only 22."...truly awful customer service.
After that we decided to pull out of the flat to which the 'manager' said we would loose all money that we had laid down on the flat, deposit included. A deposit is taken to cover any damages that occurs during your tenency, we hadn't even touched the flat since the viewing. I immediately stated this and she agreed - I then asked why would we not get a refund, she could not answer this and kept saying it is company policy. Luckily we had a copy of a receipt with us and I read through this with her - not without her trying to point out what a paragraph is to me - and found written in clearly that the company can only keep 25% of the deposit if the prospective tenents decide to pull out, I demanded the 75% refund and stated that if we did not get that then I would get a lawyer involved - we immediately got our 75%back.
We are all currently undergoing legal action with the help of Shelter Scotland Charity to get back the £102 taken from us each illegally - which we feel we deserve as it turns out that half the admin work had not even been done for the lease signing date.
Another word of warning, the communication between the staff is disgusting, nothing gets passed on and we frequently phoned to ask to speak to the manager , left messages and these were not passed on at all.
Do not waste your money or time with this letting agent. We had a truly awful experience with them, and if you are under 25 be prepared to be treated like you know nothing and are stupid
Myself and two of my friends wanted to move in to a 4 bed flat which we could afford as we are all in full time employment - all three of us are under 30, with myself and one other both being 22 - when we said it was three of us in the property the 'manager' in the office acted extremely patronizing and even said 'well as long as your parents can cover the rent'. When I defended myself and my other friends saying we have all been in full time employment for over four years and have never needed to fall back on our parents she simply rolled her eyes at us. As a manager, myself, in hospitality I found this extremely unprofessional.
We all got charged £102 for 'admin fees' to later find out that admin fees are illegal in Scotland. We paid our full deposit and thought once we had signed the lease maybe things would get better with them. We then got extremely suspicious when we went to go sign the lease to and questioned the £102 admin fees when on a sheet of paper handed out at the flat viewing that admin fees were only £85, the manager said that VAT was added on to this - we then asked them for a VAT receipt which they would not present to us - this is also illegal. In my line of work I freguently have to send of VAT receipts to guest/clients and know the laws with regards to this stuff, when I stated that not being able to produce a VAT number and itemized receipt is illegal the 'manager' responded (I kid you not) with "how do you know that, you're only 22."...truly awful customer service.
After that we decided to pull out of the flat to which the 'manager' said we would loose all money that we had laid down on the flat, deposit included. A deposit is taken to cover any damages that occurs during your tenency, we hadn't even touched the flat since the viewing. I immediately stated this and she agreed - I then asked why would we not get a refund, she could not answer this and kept saying it is company policy. Luckily we had a copy of a receipt with us and I read through this with her - not without her trying to point out what a paragraph is to me - and found written in clearly that the company can only keep 25% of the deposit if the prospective tenents decide to pull out, I demanded the 75% refund and stated that if we did not get that then I would get a lawyer involved - we immediately got our 75%back.
We are all currently undergoing legal action with the help of Shelter Scotland Charity to get back the £102 taken from us each illegally - which we feel we deserve as it turns out that half the admin work had not even been done for the lease signing date.
Another word of warning, the communication between the staff is disgusting, nothing gets passed on and we frequently phoned to ask to speak to the manager , left messages and these were not passed on at all.
Do not waste your money or time with this letting agent. We had a truly awful experience with them, and if you are under 25 be prepared to be treated like you know nothing and are stupid
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Sep 2019
reviewed by 'István'
30th Jan 2018
reviewed by 'Adilah'
13th Jul 2017
reviewed by 'Bruno'
20th Jun 2017
reviewed by 'Sarah19580'
13th Dec 2016
reviewed by 'BOB'
Opening Hours
Address
Littlejohns Ltd
115 Lauriston Place
Edinburgh
City of Edinburgh
EH3 9JG
0131 228 3535
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 75% | £660 | £1,320 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 6 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 05,2019
Sep 05,2019
0
people found
this helpful
this helpful
Any time we had an issue with the flat, it had been sorted the same day or latest next day. Our agent was really patient and helful, the full deposit was refund in less than a week after we have moved out.
Can only recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
Very helpful and friendly staff. All questions were answered quickly and efficiently. Would recommend to those seeking rental property. Very satisfied....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2018
Jan 30,2018
0
people found
this helpful
this helpful
Raine was really helpful and kind during the inspection. I am delightful to do the inspection together with her. Plus, the landlord was very kind. I met them twice, and they even clean the garden for us. Kudos to Littlejohn for the great services!...
read full review
read full review
Comment on agent fees
A very good services from Littlejohns ltd. I satisfied with all the services they provide to me.
Was this helpful?
Yes
Yes
Jul 13,2017
Jul 13,2017
1
people found
this helpful
this helpful
They charged me 4 hours of cleaning on check out to clean dust in the baseboard and the back of the toilet...
Make sure you make they go to court in any disput for the deposity don't trust the adjudication process from safedeposits......
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2017
Jun 20,2017
0
people found
this helpful
this helpful
We rented from Littlejohns a number of years ago when letting fees were still legal! and their fees were high especially as it was per person not for the flat so it was an unexpected cost, but the flat itself and the service we had ...
read full review
read full review
Comment on agent fees
at the time fees were really high but they are now abolished so shouldn't be a problem for new tenants
Was this helpful?
Yes
Yes
Jun 20, 2017
View all comments
(1)
Hello Sarah - I think when Fees were chargeable you would find it was per person with other Agents as well but as you now rightly say they are now abolished. We would like to thank you for taking the time to write this view and leave comments. We wish you all the very best. ...
Dec 13,2016
Dec 13,2016
0
people found
this helpful
this helpful
They were very helpful in helping me find the perfect property for me and my family. I would recommend Little Johns to any of my friends....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 13, 2016
View all comments
(1)
I am glad we were able to help you and your family. Your review is very much appreciated. ...
Oct 06,2016
Oct 06,2016
3
people found
this helpful
this helpful
Worst service ever.
I urge you to do your research before signing anything. I wish I had.
We moved into our flat and found it to be disgustingly dirty. It was over the holiday season and so we stupidly cleaned the flat ourselves. We took ...
read full review
read full review
Comment on agent fees
They look to charge you for tenancy agreements (most charges can be dropped if you look into them). They will also charge you for ridiculous reasons on check out
Was this helpful?
Yes
Yes
May 21, 2017
View all comments
(2)
I found out that they have been entering my rented flat without my knowledge. Their excuse is that they sent me an email, I must not have gotten it. There was no email and I've also discovered that this is not a single occurrence and it has really shook me up to think of a stranger coming into my home (as it turns out on a number of occasion) when I'm at work. Also the realisation that I have zero privacy. I shall be making a complaint to the relevant ombudsman and if I catch wind that they'v ...
Aug 04,2015
Aug 04,2015
2
people found
this helpful
this helpful
I have been in a property managed by Littlejohns for a number of years now, and it has been a terrible experience. When dealing with them they are usually rude, and it takes ages for them to get anything done. When we moved into the ...
read full review
read full review
What agent could do to change your mind?
Charged fees on move in - this is illegal.Attached Filesnbsp;
Comment on agent fees
Charged fees on move in - this is illegal.
Was this helpful?
Yes
Yes
Apr 15, 2019
View all comments
(1)
I found a huge amount of black mould and when I inquired about it they told me to clean it myself. That should say enough. ...
Mar 23,2015
Mar 23,2015
1
people found
this helpful
this helpful
Overall, a poor service for students. Initially things seemed to go well with Littlejohns as property managers as they replaced our broken fridge and hoover quite quickly. However, when our freezer door would not close properly, we rang on multiple occasions to try to get ...
read full review
read full review
What agent could do to change your mind?
As seen above, a rip off!Attached Filesnbsp;
Comment on agent fees
As seen above, a rip off!
Was this helpful?
Yes
Yes
May 26,2014
May 26,2014
2
people found
this helpful
this helpful
Littlejohns have some great staff; but a bad company. First up, they still charge illegal premiums, conclusively outlawed in 2012. When challenged on this they threatened me with legal action for defamation, which is patent nonsense. After I began a legal challenge they IMMEDIATELY returned the ...
read full review
read full review
What agent could do to change your mind?
This agency need to obey the LAW, and SERVICE their CUSTOMERS.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 22,2013
Aug 22,2013
5
people found
this helpful
this helpful
SCAMMERS! Firstly, charge us £80 referencing fee per person to obtain a reference, even though our previous landlords had emailed them to us, and secondly, when needing a reference for our flat afterwards, they charged us £30 per person. Yet to have our inventory checked, but looking ...
read full review
read full review
What agent could do to change your mind?
charged no ILLEGAL fees, and not been such a rip off!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 27,2012
Aug 27,2012
6
people found
this helpful
this helpful
Littlejohns are atrocious. From the start we received very poor and frankly rude service from both the 'manager' and other members of staff in the office.
Myself and two of my friends wanted to move in to a 4 bed flat which we could afford as ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2012
May 29,2012
7
people found
this helpful
this helpful
We rented a property and within only 2 weeks of moving the property was repossessed. While we understand that the letting agent may not have access to the landlords mortgage statements, we would still have preffered more help from them. They were matter of fact, unsympathetic ...
read full review
read full review
What agent could do to change your mind?
As already stated above.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:39 AM 30/03/2018 by Jenna.b Jenna.b
