We are saddened and frustrated to see that you would prefer visiting various social media websites to leave inaccurate comments instead of trying to liaise with ourselves in resolving the matter.

Looking through our records, an entry date of 23/08/2019 was agreed via email on 14/08/2019 and that was the date on which you took up occupancy.

An inventory was set to you on 03/09/2019 and you had seven days to make amendments which you did and seemed happy with when you returned this on 05/09/2019.

We can see that you requested to dispose of the mattress and replace this yourself but we instead asked the landlord to cover the cost of a replacement which was arranged shortly afterwards.

On 22/10/2019, you were sent an email advising that the items you mentioned could be disposed of and were further advised to contact the council for a free uplift.

The leak was reported via email and was acted upon that day; the leak was then resolved and the ceiling was made safe. This involved the contractor actually creating the ‘hole’ to avoid the ceiling collapsing.
The matter was then passed along to the insurance company who are currently dealing with this and you have been kept updated every step of the way.
The property has no central heating which you were made aware of before leasing property. It is electrically heated and we cannot see any issues reported with this. Upon a visit to the property from a member of staff the offer of extra heaters was declined.

The only ongoing decisions lie in the hands of the insurance company (regarding the ceiling claim) and the landlord/tenant’s insurance company (regarding the requested replacement of laptop and couch).

We have done everything within our power (as a letting agent) to address this matter and will continue to do so but we would strongly suggest you take the matter through the appropriate channels (The First Tier Tribunal) after completing our in-house complaints procedure.