We offer professional tenant and landlord services across Glasgow and North and South Lanarkshire.
We are confident that we offer a letting and property management service which exceeds all others in our mission to help people find their happy place.
We are committed to the highest standards in letting and are
LICENSED ARLA MEMBERS so you can rest assured that your investment is in professional and qualified hands.
Whether you are an experienced or new landlord or tenant, we are sensitive to your individual needs and are focused on delivering a service of value.
We believe that the key to a successful let from beginning to end is a committed focus on our service to landlords, tenants and properties alike.
For this reason, at the heart of our day-to-day management service lies one very simple philosophy; HAPPY LANDLORDS, HAPPY TENANTS, HAPPY HOMES.
By : 'Martin' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : G3
20 Jan 2025
People found this helpful0
I have used Happy Lets the last 16 years ( since 2008 ) when I bought my property off plan. The have consistantly found me good tenants, conducted background checks on these tenants and generally the property has never been more than a few weeks without a tenant. They communicate any issues with... Read Full Review
Services : Letting( As a Owner )Date: 20th Jan 2025
I have used Happy Lets the last 16 years ( since 2008 ) when I bought my property off plan. The have consistantly found me good tenants, conducted background checks on these tenants and generally the property has never been more than a few weeks without a tenant. They communicate any issues with the flat and arranged repairs and gas and electric checks on an annual basis. A special thanks to Amanda Currie her diligence over the years. She has made the whole experience hassle free.
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The most incompetent, ...
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1 Star Review
By : 'Nicola' Services : Letting( As a Tenant ) Rent PCM : £595 Would you recommend ? : No Postcode : G41
16 Feb 2022
People found this helpful0
The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly their communication and urgency to do anything. We were broken into in 2018 and it took them a month to get us a new front door. Despite voicing our concerns about how... Read Full Review
Services : Letting( As a Tenant )Date: 16th Feb 2022
The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly their communication and urgency to do anything. We were broken into in 2018 and it took them a month to get us a new front door. Despite voicing our concerns about how unsafe we felt in our own home. They could not go any slower. While on holiday we had some repair work done on the oven and came back to the electrics switched off and a fully defrosted fridge and freezer. Only to be told it wasn't their fault or the contractors. Happy Lets told the council we had moved out and to cancel our council tax. We hadn't moved out, Happy Lets just can't do their job. They threatened us with being in rent arrears but again happy lets just can't do their job and don't seem to understand how a calendar works. They are very slow at getting repairs done, if at all. Their communication with tenants is horrendous and their communication between other staff isn't much better. Multiple official complaints were lodged but they truly don't care. They will try and make as much money as possible out of you when you leave so be careful. I would never recommend Happy Lets.
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Hi Nicola,
We are extremely disappointed to read this review, especially having been a tenant of ours for five and a half years.
We can see that you reported a break in on 07/08/2017 and we...
Application and move in ...
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5 Star Review
Iain
By : 'Jake' Services : Letting( As a Tenant ) Rent PCM : £685 Would you recommend ? : Yes Postcode : G1
2 Mar 2021
People found this helpful0
Iain was helpful the whole way through our application process!
Got information over to us quickly and made sure we had everything we needed to get through the application process.
He was always helpful on the phone and took the time to get things sorted, even if I called... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Mar 2021
Iain was helpful the whole way through our application process! Got information over to us quickly and made sure we had everything we needed to get through the application process. He was always helpful on the phone and took the time to get things sorted, even if I called everyday!!!! He's now continuing to give us time by resolving some issues that we've had since moving in. Overall he's been a great help!!
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Efficient and reliable ...
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5 Star Review
Iain
By : 'Jane' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : G11
31 Jan 2021
People found this helpful0
I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with my property and keep me up to date with all matters relating to it. I have been very happy with their... Read Full Review
Services : Letting( As a Owner )Date: 31st Jan 2021
I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with my property and keep me up to date with all matters relating to it. I have been very happy with their service.
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Iain is always very prompt ...
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5 Star Review
Iain
By : 'Stefanie' Services : Letting( As a Tenant ) Rent PCM : £795000 Would you recommend ? : No Postcode : G33
14 Jan 2021
People found this helpful0
Iain is always very prompt with his reply's and when we ever need any support has always been very professional and offered various options especially during the pandemic. He's a great asset to your... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jan 2021
Iain is always very prompt with his reply's and when we ever need any support has always been very professional and offered various options especially during the pandemic. He's a great asset to your team.
The UK's Largest Customer Review Website for the Property Industry
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Very bad ..they are very very ...
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1 Star Review
By : 'kirangandhi' Services : Letting( As a Tenant ) Rent PCM : £595 Would you recommend ? : No Postcode : G5
8 Dec 2020
People found this helpful1
Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is a small hair in bath tub bla bla .some stupid reasons and give the flat to next tenant as it is cleaned by previous... Read Full Review
Services : Letting( As a Tenant )Date: 8th Dec 2020
Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is a small hair in bath tub bla bla .some stupid reasons and give the flat to next tenant as it is cleaned by previous tenant
The UK's Largest Customer Review Website for the Property Industry
Dear Kirangandhi, we are really disappointed to read your review and just wanted to clarify this again for you.
At the start of your tenancy in 2018, you agreed to an inventory that stated that the...
My ceiling fell through and ...
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1 Star Review
Iain
Yvonne
By : 'Tamara' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G41
4 Nov 2020
People found this helpful2
They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us heaps.
They didn't even manage to get the inspection done for my flat till after we had moved in (if they even did it - looks like they used the previous tenants' one... Read Full Review
Services : Letting( As a Tenant )Date: 4th Nov 2020
They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us heaps.
They didn't even manage to get the inspection done for my flat till after we had moved in (if they even did it - looks like they used the previous tenants' one because there's stuff on there we've never seen). Their inspection didn't seem to cover checking the furniture, as half of it fell apart, and the mattress had a MASSIVE hole in it that had been conveniently flipped to the other side.
We were left with random stuff from the previous tenant for months, with no confirmation as to whether we could just throw it away or if someone would come and collect it.
They are really bad at communication and they are terrible for fixing things - stuff goes reported without being fixed for aaaaages. Their excuse for 'electric heating' is two heaters that don't work.
The last one was my ceiling falling through, flooding the living room, breaking my personal belongings. They say will take at least 60 days to get the money through the insurance to fix the massive hole in the ceiling - they've decided covering it with a plastic bag is enough!
To add insult to injury, there has been no indication of them coming and replacing the couches, which are now growing mold - so as an asthmatic I haven't been able to use my living room/kitchen for 3 weeks now!
It's been absolutely appalling. Never rent with them.
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We are saddened and frustrated to see that you would prefer visiting various social media websites to leave inaccurate comments instead of trying to liaise with ourselves in resolving the matter....
I contacted Iain regarding a ...
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5 Star Review
Iain
By : 'Mohammed' Services : Other Sold price : £360 Would you recommend ? : Yes Postcode : PA1
22 Oct 2020
People found this helpful0
I contacted Iain regarding a property that was up for rent. The customer service that Iain gave me was second to none. He was able to answer all the questions I had regarding the property and he stayed on the line and helped me fill out documentation that required to filled out due to new... Read Full Review
Mohammed Yahqoot Anwaar-Bhatti said about Happy Lets
Services : Other( )Date: 21st Oct 2020
I contacted Iain regarding a property that was up for rent. The customer service that Iain gave me was second to none. He was able to answer all the questions I had regarding the property and he stayed on the line and helped me fill out documentation that required to filled out due to new regulations and viewing rules.
I have had less than pleasant experiences with other property managers in other estate agents and this was refreshing. Iain was pleasant throughout the conversation, without losing any of his professionalism. I can tell that he is good at his job!
I am glad I managed to speak with Iain today - he made this whole experience a lot better. I hope to have future dealings with him.
Ever the gentleman. Keep up the great work.
Kind regards,
Dr. Anwaar-Bhatti
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Thank you for your kind words - Iain has also been passed these and is delighted to hear it...
I really appreciate the way ...
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5 Star Review
Yvonne
By : 'Ganesh' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : G42
29 Sept 2020
People found this helpful0
I really appreciate the way team understood the urgency of the repair matters reported. They made sure to keep us informed about the status of the progress being made. Also they made sure that the contractor attends the property at the said date and time to help out. Thanks a lot... Read Full Review
Services : Letting( As a Tenant )Date: 28th Sep 2020
I really appreciate the way team understood the urgency of the repair matters reported. They made sure to keep us informed about the status of the progress being made. Also they made sure that the contractor attends the property at the said date and time to help out. Thanks a lot team.
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You are more than welcome - thanks for the kinds...
Positive ...
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5 Star Review
Iain
By : 'Max' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : G12
19 May 2020
People found this helpful0
As the first company I have ever dealt with when renting they were extremely helpful and generally very responsive! Emails were replied to quickly and issues which they could resolve without landlord input are dealt with... Read Full Review
Services : Letting( As a Tenant )Date: 18th May 2020
As the first company I have ever dealt with when renting they were extremely helpful and generally very responsive! Emails were replied to quickly and issues which they could resolve without landlord input are dealt with efficiently.
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Iain MacLachlan (Property ...
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5 Star Review
Iain
Kira
By : 'Simon' Services : Letting( As a Owner ) Rent PCM : £925 Would you recommend ? : Yes Postcode : G3
9 May 2020
People found this helpful0
Iain MacLachlan (Property Manager) and Kira Keaney (Branch Manager) worked very hard to market our property just as the COVID-19 lockdown was coming into force. They did an excellent job in very difficult circumstances and a ever changing working environment. We are really happy with the service... Read Full Review
Services : Letting( As a Owner )Date: 8th May 2020
Iain MacLachlan (Property Manager) and Kira Keaney (Branch Manager) worked very hard to market our property just as the COVID-19 lockdown was coming into force. They did an excellent job in very difficult circumstances and a ever changing working environment. We are really happy with the service provided by Happy Lets.
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The most shockingly arrogant ...
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1 Star Review
By : 'Foiniki' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G41
20 Mar 2020
People found this helpful1
The most shockingly arrogant and negligent treatment I have ever encountered as a tenant.
I moved into a one bedroom flat managed by "Happy" Lets which, as I discovered upon spending my first two nights there, was suffering from a serious case of DAMP, making the atmosphere extremely ... Read Full Review
Services : Letting( As a Tenant )Date: 20th Mar 2020
The most shockingly arrogant and negligent treatment I have ever encountered as a tenant.
I moved into a one bedroom flat managed by "Happy" Lets which, as I discovered upon spending my first two nights there, was suffering from a serious case of DAMP, making the atmosphere extremely cold and humid and posing a serious health hazard. To demonstrate how cold it was, the contractors who came to see why the fridge was not working (this was right when I moved in), concluded that the fridge was not broken, but was failing to function because the outside temperature (the flat) was so low. I informed the agency immediately about the issue and was forced to relocate and stay with a friend only three days after having moved in because the cold was unbearable (at this point it's worth mentioning that the agency had also misinformed me that the flat benefited from central heating while there was only a small electric heater), my bedsheets, clothes and all my belongings were damp, and I had started to feel ill from having to sleep there. Their response was that a damp specialist had already inspected the property and had not found damp, and they refused to send anyone to reevaluate. Of course, once I asked them to forward the report, I found out that the damp specialist did not confirm that there was no damp in the property - on the contrary, he had inspected the property after the previous tenant reported an issue with damp and was suggesting that the flat be properly heated and ventilated (which is impossible to do with a portable electric heater). For an entire month I wrote daily emails to Happy Lets reporting the situation and asking that they do something about it. They denied that there was a damp problem, refused to send another contractor to reevaluate, suggested that I buy 5 dehumidifiers at the price of one pound each to deal with any humidity, and insisted that if I wanted to leave I would have to give two months notice and continue paying full rent until then. It was an extremely distressing time for me. Eventually, with the help of the tenants union, I was able to get a technical officer from the council to inspect the property, who confirmed that there was a damp issue and ordered the agency to conduct repairs. Hilariously, even after the agency was served with this notice, the property manager * continued to argue with me that the agency was not in breach of the Repairing Standard and that the Council's report was 'false' - just to see how far this type of arrogant and negligent behavior would take her. However, due to this report, the agency eventually had to agree to releasing me from my contract without notice and refunding me my rent at the landlord's request. The agency really did drag it out to the last minute though, refusing to allow a representative from the tenants' union be present in the flat with me during the check-out inspection on the grounds that a third person would make the room 'far too crowded' for the agent to inspect if any damage had been done to the property (I'm still debating whether this trumps the dehumidifiers suggestion in terms of sheer ridiculousness). A couple of months after moving out, I saw the said property being advertised for sale - I assume the landlord either wanted to get rid of it after the Council's involvement or had had enough dealing with incompetent agents from Happy Lets. Needless to say, please consider how your health and wellbeing will be affected by renting from such a shamelessly deceitful and negligent company and avoid giving them your money every month.
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The "Go To" ...
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5 Star Review
By : 'Ray' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : Yes Postcode : NE47
8 Feb 2020
People found this helpful0
This is a Company which is superior in every respect, from the marketing of the property through vetting of tenants to the administration of the accounts.
The accounting is transparency itself and nothing, but nothing, is too much trouble.
The office personnel are both friendly and... Read Full Review
Services : Letting( As a Owner )Date: 8th Feb 2020
This is a Company which is superior in every respect, from the marketing of the property through vetting of tenants to the administration of the accounts.
The accounting is transparency itself and nothing, but nothing, is too much trouble.
The office personnel are both friendly and professional.
If you are looking for trouble free letting - look no further!!
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Thank you Mr Tilley for this fab review! We miss you already and you too were an absolute pleasure to deal with at all times...
Excellent work from Iain ...
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5 Star Review
Iain
By : 'Nicolas' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : G2
13 Nov 2019
People found this helpful0
Iain MacLachlan warmly welcomed me to Happy Glasgow and facilitated my move into the property. I found the property in an exemplary state of cleanliness. Iain takes care of the maintenance of the property with a lot of reactivity and very quickly warned the repair team. Every issue is always... Read Full Review
Services : Letting( As a Tenant )Date: 13th Nov 2019
Iain MacLachlan warmly welcomed me to Happy Glasgow and facilitated my move into the property. I found the property in an exemplary state of cleanliness. Iain takes care of the maintenance of the property with a lot of reactivity and very quickly warned the repair team. Every issue is always promptly repaired after the declaration. Serious agency, excellent property manager.
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Cool friendly guy, very calm, ...
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5 Star Review
Iain
By : 'Konstantinos' Services : Letting( As a Tenant ) Rent PCM : £300 Would you recommend ? : Yes Postcode : PA1
7 Nov 2019
People found this helpful0
Cool friendly guy, very calm, sends emails on time.
(Any words below this line serve to reach the word count).
Happy... Read Full Review
Services : Letting( As a Tenant )Date: 7th Nov 2019
Cool friendly guy, very calm, sends emails on time.
(Any words below this line serve to reach the word count).
Happy Lets
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We had the best of service ...
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5 Star Review
Caroline
By : 'Monika' Services : Letting( As a Tenant ) Rent PCM : £1550 Would you recommend ? : Yes Postcode : G12
17 Oct 2019
People found this helpful0
We had the best of service from all the staff at Happy Lets.
They accomodated a difficult viewing time for us and the manager Iain, in particular, dealt with all enquiries and arising issues with the flat efficiently and professionally.
Would recommend to anyone... Read Full Review
Services : Letting( As a Tenant )Date: 16th Oct 2019
We had the best of service from all the staff at Happy Lets. They accomodated a difficult viewing time for us and the manager Iain, in particular, dealt with all enquiries and arising issues with the flat efficiently and professionally. Would recommend to anyone :).
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Professional and highly ...
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5 Star Review
Iain
Megan
By : 'Sonia' Services : Letting( As a Tenant ) Rent PCM : £615 Would you recommend ? : Yes Postcode : G1
19 Sept 2019
People found this helpful0
Professional and highly efficient service. Made the move in quickly and less stressful when all the office stuff can be done... Read Full Review
Services : Letting( As a Tenant )Date: 18th Sep 2019
Professional and highly efficient service. Made the move in quickly and less stressful when all the office stuff can be done online.
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Great ...
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5 Star Review
By : 'H&C' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : Yes Postcode : G52
10 Sept 2019
People found this helpful0
We had a great experience working with iain at Happy Let's.
He was very attentive, at all points of the day, promptly answering any questions we had and making us feel at ease.
We would definitely recommend Iain from Happy let's to anyone looking to rent a property.
Thank you for all... Read Full Review
Services : Letting( As a Tenant )Date: 9th Sep 2019
We had a great experience working with iain at Happy Let's. He was very attentive, at all points of the day, promptly answering any questions we had and making us feel at ease. We would definitely recommend Iain from Happy let's to anyone looking to rent a property. Thank you for all your help! Heather and Christopher
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Excellent ...
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5 Star Review
Iain
By : 'Bwatson' Services : Letting( As a Tenant ) Rent PCM : £510 Would you recommend ? : Yes Postcode : G43
14 Jun 2019
People found this helpful0
Throughout the entire process of noting interest in the flat to sorting through my work reference and gaurentour, until even after I had moved in Iain has provided great customer service and has always been extremely helpful and patient. He has truly made me feel at ease and never like a burden- I... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jun 2019
Throughout the entire process of noting interest in the flat to sorting through my work reference and gaurentour, until even after I had moved in Iain has provided great customer service and has always been extremely helpful and patient. He has truly made me feel at ease and never like a burden- I have never met anyone so well suited to this job!
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A Great Few ...
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5 Star Review
Amanda
By : 'MikeBlythe' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : 7
16 Apr 2019
People found this helpful0
My flatmate and I have enjoyed many happy and comfortable years in our property from Happy Lets. The flat is regularly checked over and the team are all incredibly lovely and supportive.
We haven't had any major problems with the agency whatsoever in 3 years, and if a problem does... Read Full Review
Services : Letting( As a Tenant )Date: 15th Apr 2019
My flatmate and I have enjoyed many happy and comfortable years in our property from Happy Lets. The flat is regularly checked over and the team are all incredibly lovely and supportive.
We haven't had any major problems with the agency whatsoever in 3 years, and if a problem does arise, it is taken care of promptly and professionally.
I would like to thank specifically Kira for setting us up with the lease, and Amanda for always being there if anything should happen.
Thanks everyone! Its been swell.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email glasgow@happylets.co.uk for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 12/1/2017, 9:52:47 AM by allAgents