“VERY POOR CUSTOMER SERVICE. Having dealt wit......”
1 Star Review
Mar 14,2020
By:
'Peter'
Mar 14,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G3
13
people found
this helpful
VERY POOR CUSTOMER SERVICE. Having dealt with H&P for a number of years if you have a choice I would strongly recommend that you go elsewhere. Their customer service and attitude is absolutely appalling. I recently had a drip coming through the ceiling in my flat, a small 5mm crack. H&P instructed their chosen contractor to attend. The contractor turned up with no key to the loft, duly cut the padlock and entered the loft with no contact with myself. First I knew they had been was when the knocked the door to say they were finished. When informed there was now a hole (5 inch) in my ceiling they said they must have disturbed the ceiling when they were in the loft. They then without authority put a bigger hole in the ceiling ( baseball size ) and stapled a plastic bag to my ceiling and coving. I then contacted H&P to get help in having this rectified. The property manager didn't want anything to do with it. Stated that this was a temp repair and the ceiling damage was nothing at all to do with H&P. Even though their chosen contractor damaged the ceiling. The property manager was arrogant, cheeky and bullied me on the phone - I do not wish to deal with them again. I have sent in a formal complaint and await a response. I was left to then contact the contractor myself and to their credit they accepted fully that they had damaged the ceiling and were not surprised at H&P. They turned up 3 days later and fully repaired the ceiling. A company that listened and put the customer first - very unlike H&P. All I was asking for was help from H&P and what I got was cheek and intimidation from their property manager. I do not normally complain and don't write this review lightly. Please be aware and if possible I would go elsewhere and avoid H&P very poor treatment of their customers.
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