67% sales valuation accuracy
50% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
Sep 05,2022
Sep 05,2022
7
people found
this helpful
this helpful
I have have been with this unethical company for a few years now.
I have come to realise a few things about them, for starters they absolutely do not have their clients at heart and if in any way possible will try and unfortunately succeed in extorting their "clients" as we the bill payers have no choice but to abide by their way of playing since the complaints procedure is non existent on their behalf nor do they care, The work carried out is shoddy and can take up to and over a year for problems to be fixed if they are even fixed.
From the moment I moved into my property I knew this so called factoring company was no good as the front door of the apartment block was getting vandalised on a near monthly basis which lasted approx 6/7 month, The door would get smashed and then come the H&P to "save the day" and of course the residents would have to pay for the fix each time, not only could they have done something to prevent this from happening, but no they do not prevent which would save themselves time and the residents money which would be the honest thing to do, they are more than happy to overcharge for a door to be fix, then there are the fact that the door handle smashes into the wall when opening which leaves a dent which again will need to be fixed and charged at a rate that I am starting to think the numbers are just made up between them and their maintenance guys, again could easily be prevented by adding a doorstop costing a fraction of the price of plastering the wall over and over again, but no this would be too beneficial for the clients saving them money is not the priority for them.
Of course I find it difficult to part with what little money I make as it is when they cannot do their jobs competently and charge excessively for things of which I do not even understand sometimes, then come the letters the "admin" letters which are charged at x amount,the court letters which are charged at £200+ (different for different people from what I can see) then come the letter stating that the property will be blacklisted another £200+ baring in mind they charge each time a letter is sent out, that is nearly more than my actual mortgage! yet they seem to get away with this time and time again - if 99% of the people are calling you a crook then more than likely you ARE a crook, there has been evidence of this company bribing people to leave them 5 star reviews.
When speaking to people in the relevant department mainly dealing with Heather, she was dismissive short and unwilling to help in anyway - for instance I spoke to her who advised me that if I get in touch within one month we can sort out a plan which i agreed to only to receive another letter 2 weeks after said call which stated that court proceedings will commence unless a payment plan is set up, I am starting to think these court letters are somewhat of a extra income for these guys now.
Another strange turn is when I asked Heather to email me in writing about the plan in which we spoke about she was adamant that she did not need to, that a “note” would be left on the system - My response was “I have little faith in your company and find your company to be incompetent so could you please put it in writing?” To which she was adamant that she did not need to do.
The Irony of this situation is that a plan was set in motion for the whole amount to be paid off within three weeks of receiving this letter so my question is what did they want me to do set up a DD for the full amount of which we spoke about paying off anyway? I just don't understand their logic, maybe she is just on some sort of power trip and maybe has had such an unfulfilling life that she has to get her kicks by messing around with other peoples lives? when the maintenance issues were brought to her attention her response was "This is not my problem, nor is it my department" this is the level of customer service you should come to expect.
I am currently suffering from covid and do not have the energy or the income for them to be threatening me so I have grudgingly paid for the sake of my health.
I have come to realise a few things about them, for starters they absolutely do not have their clients at heart and if in any way possible will try and unfortunately succeed in extorting their "clients" as we the bill payers have no choice but to abide by their way of playing since the complaints procedure is non existent on their behalf nor do they care, The work carried out is shoddy and can take up to and over a year for problems to be fixed if they are even fixed.
From the moment I moved into my property I knew this so called factoring company was no good as the front door of the apartment block was getting vandalised on a near monthly basis which lasted approx 6/7 month, The door would get smashed and then come the H&P to "save the day" and of course the residents would have to pay for the fix each time, not only could they have done something to prevent this from happening, but no they do not prevent which would save themselves time and the residents money which would be the honest thing to do, they are more than happy to overcharge for a door to be fix, then there are the fact that the door handle smashes into the wall when opening which leaves a dent which again will need to be fixed and charged at a rate that I am starting to think the numbers are just made up between them and their maintenance guys, again could easily be prevented by adding a doorstop costing a fraction of the price of plastering the wall over and over again, but no this would be too beneficial for the clients saving them money is not the priority for them.
Of course I find it difficult to part with what little money I make as it is when they cannot do their jobs competently and charge excessively for things of which I do not even understand sometimes, then come the letters the "admin" letters which are charged at x amount,the court letters which are charged at £200+ (different for different people from what I can see) then come the letter stating that the property will be blacklisted another £200+ baring in mind they charge each time a letter is sent out, that is nearly more than my actual mortgage! yet they seem to get away with this time and time again - if 99% of the people are calling you a crook then more than likely you ARE a crook, there has been evidence of this company bribing people to leave them 5 star reviews.
When speaking to people in the relevant department mainly dealing with Heather, she was dismissive short and unwilling to help in anyway - for instance I spoke to her who advised me that if I get in touch within one month we can sort out a plan which i agreed to only to receive another letter 2 weeks after said call which stated that court proceedings will commence unless a payment plan is set up, I am starting to think these court letters are somewhat of a extra income for these guys now.
Another strange turn is when I asked Heather to email me in writing about the plan in which we spoke about she was adamant that she did not need to, that a “note” would be left on the system - My response was “I have little faith in your company and find your company to be incompetent so could you please put it in writing?” To which she was adamant that she did not need to do.
The Irony of this situation is that a plan was set in motion for the whole amount to be paid off within three weeks of receiving this letter so my question is what did they want me to do set up a DD for the full amount of which we spoke about paying off anyway? I just don't understand their logic, maybe she is just on some sort of power trip and maybe has had such an unfulfilling life that she has to get her kicks by messing around with other peoples lives? when the maintenance issues were brought to her attention her response was "This is not my problem, nor is it my department" this is the level of customer service you should come to expect.
I am currently suffering from covid and do not have the energy or the income for them to be threatening me so I have grudgingly paid for the sake of my health.
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Latest Reviews
10th May 2024
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reviewed by 'Victim of Fraud'
17th Apr 2024
reviewed by 'Jane'
11th Mar 2024
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Opening Hours
Address
Hacking & Paterson
1 Newton Terrace
Charing Cross
Charing cross,Glasgow
City of Glasgow
G3 7PL
0141 248 5693
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 50% | £28,000 | £190,000 |
| Lettings | 50% | 33% | £265 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 14 | 1 | 6 | 2 | 1 | 0 | 1 | 11 | 70 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 10,2024
May 10,2024
2
people found
this helpful
this helpful
The worst company I have ever had the misfortune of dealing with. Not only was the property manager poor at communication, he was also dishonest and extremely unethical when dealing with issues faced by residents. I was very glad to move away and not deal ...
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May 09,2024
May 09,2024
2
people found
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Absolute crooks. Quick to send you bills demanding payment within 7 days and send you threatening letters but when it comes to them refunding you money they will drag theirs heels and wipe out money owed to you with sudden new random fees. When I moved ...
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May 01,2024
May 01,2024
3
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this helpful
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Loss of Personal Data Rights. I entered into a dispute with HPMS when they invalidated my building insurance to my loss of £10,045.25. To resolve my dispute of who said what in a phone call I asked Property Manager Alexander for a copy of my ...
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Apr 17,2024
Apr 17,2024
5
people found
this helpful
this helpful
We sacked Hacking & Paterson.
They were shocking. Our development lost all trust in any of them. They were caught out not being open, honest or transparent in their dealings with the residents, tried divide and rule, kept owners separate by claiming water ingress issues were ...
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Apr 08,2024
Apr 08,2024
3
people found
this helpful
this helpful
No stars is appropriate.
Where to start.. extortionate and overcharging, no work done, claims for work done when the council was liable and did work.
Disgusting customer service
Late fees applied at will and demands, Harassment and threats of legal action on small sums which ...
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Apr 15, 2024
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Our development recently sacked Hacking and Paterson, after 16 years of shockingly bad service. We totally lost trust in them. They were caught not being open, transparent and being deliberately obstructive. Sacking a factor is actually quite easy, having been told it was not. We sacked them with 6 months. Unanimous votes to get rid. Now with Taylor & Martin - OMG!! Night and day. Fantastic service and value! ...
Mar 11,2024
Mar 11,2024
0
people found
this helpful
this helpful
I would like to thank Maverick Angelos Hack (BLUEHACKANGELS407@ G MAIL COM) team for their amazing work. September Last year, i had invested in a company introduced by my online romance partner, only to find out that i was being played and never going to ...
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Dec 17,2023
Dec 17,2023
8
people found
this helpful
this helpful
Having lived and owned a number of properties that have been serviced by factors, I can comfortably say that Hacking & Paterson are truly the worst of the lot – and to be bottom of the table in a sector with such a poor reputation is saying ...
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Dec 08,2023
Dec 08,2023
6
people found
this helpful
this helpful
I have been dealing with HP for years now and they consistently don't reply to emails and will ignore any request for communications.
The contractors they hire are obsessed with temporary fix after temporary fix and are clearly all about rising every last penny from ...
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Dec 03,2023
Dec 03,2023
0
people found
this helpful
this helpful
Great customer service from Kirsty at H&P Glasgow. Always listens, takes on board any issues and deals with them effectively and professionally until resolved....
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Nov 23,2023
Nov 23,2023
0
people found
this helpful
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Kirsty has been invaluable in helping sort out annual maintenance of the gutters and roof. Her service is professional and speedy. It's nice to know there's something there to help maintain the upkeep of the building. Thanks Kirsty for all your hard work....
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Nov 20,2023
Nov 20,2023
0
people found
this helpful
this helpful
Phoned earlier today H&P and spoke to Lynsey regarding an enquiry I had over faulty street lighting to the rear of my property. She was brilliant and quickly arranged for someone to come out over the next few days to check it all out. ...
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Oct 28,2023
Oct 28,2023
0
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I meant a genuine Hack Pro who help me to recover my stolen money and he also help to recover Bitcoin, track any device or any lost funds, track your partner and get their location, You can also contact him for other Cyber Attacks And ...
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Feb 11, 2024
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(1)
I have seen and perused cryptocurrency scams. It reminds me of some heart ache experience when I lost 8000k dollars to a fake online crypto investment scam when I invested a huge amount of money. I searched online and came across a recovery expert who I contacted via ([email protected]) who in a short while helped recover my scammed money, and I was pleased.
I will advise you to communicate the aforementioned email for assistance, you can also contact him via Website ( https://santoshi ...
Oct 05,2023
Oct 05,2023
0
people found
this helpful
this helpful
Kirsty Rodgers continues to deliver excellent customer service to the owners in Kennedy Court, Giffnock. She shows a keen interest in supporting owners and has taken part in several visits to the development as well as attending committee meetings etc. She is knowledgeable, articulate and ...
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Sep 17,2023
Sep 17,2023
0
people found
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Ohh I thank God so so much for giving me the chance to recover my loss from the skammers who almost ruined my life. They introduced me to a fake investment platform called Coin24invest, i made surface research about the website for a few ...
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Jun 26,2023
Jun 26,2023
11
people found
this helpful
this helpful
FACTORS LIKE THIS LOT ARE JUST A BUNCH OF CROOKS ITS TIME SCOTLAND'S FACTORING LAWS ARE CHANGED BULLIES ARROGANT ABUSEING HOME OWNERS RIGHTS...
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May 09,2023
May 09,2023
8
people found
this helpful
this helpful
Absolutely useless robbing thieves!
Will charge over the amount for something that takes them a lifetime to get round to in the first place.
Incompetent, slow and very rude customer service.
Avoid at all costs, if unable to avoid I recommend changing factoring companies for ...
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May 05,2023
May 05,2023
11
people found
this helpful
this helpful
Think the fact they are all wearing masks in the wee photo is very appropriate. Bunch of thieves. Dreadful to deal with on any level. Staff downright rude. Prices for what they offer are extorniate - especially for flats - Not quite sure people understand ...
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Feb 23,2023
Feb 23,2023
7
people found
this helpful
this helpful
I rang the Glasgow office today to pay an outstanding fee and set up a monthly payment but I couldn't because the member of staff I spoke to was so rude. She (Melissa Wright) was cheeky and constantly spoke over me when I queried anything. ...
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Jan 16,2023
Jan 16,2023
3
people found
this helpful
this helpful
Disgusting company to deal with! Maybe it’s time to contact the Scottish Government to get these money sucking management companies shut down!!...
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Dec 06,2022
Dec 06,2022
6
people found
this helpful
this helpful
Absolutely the most disgusting cretins to ever exist. They should not be allowed to operate as a business. They lie and steal money and make it up as they go along, ignoring their own paperwork. So many bad reviews tells you all you need to ...
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Sep 22,2022
Sep 22,2022
7
people found
this helpful
this helpful
A horrific experience in every sense. But I'll keep the review short and limited to the financial side. On an invoice for £340, they have applied a late payment charge taking it to £1,300. Having tried to explain this is wholly unreasonable, they have responded by threatening ...
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Sep 05,2022
Sep 05,2022
7
people found
this helpful
this helpful
I have have been with this unethical company for a few years now.
I have come to realise a few things about them, for starters they absolutely do not have their clients at heart and if in any way possible will try and unfortunately succeed ...
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Jun 22,2022
Jun 22,2022
6
people found
this helpful
this helpful
Ian is the rudest man and most inarticulate man I have the misfortune to have to waste oxygen on, he clearly clearly has delusions of grandeur and that customers are little more than serfs. Avoid like the plague or sack them if you can....
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Feb 27,2022
Feb 27,2022
12
people found
this helpful
this helpful
Absolutely shocking company. And they have the cheek to have the word "management" in their title. Had numerous run ins with them over the past 22 years. Latest is them carrying out work without consultation with homeowners. Property manager decided that £10 per property was fine to ...
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Mar 09, 2023
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Horrendous company. No proper invoicing, random bills with no details of work carried out, can't set up direct debit, don't respond to queries unless you pester them. Billed us £200 when we sold our house even though account up to date. Couldn't give rationale for charges but ended up paying to avoid adverse credit rating. Need to be investigated, anyone have a direct line to Martin Lewis? ...
Nov 23,2021
Nov 23,2021
17
people found
this helpful
this helpful
Anyone had the charge of £5 for training H&P staff due to Scottish Government changing Code of Conduct? This can not be right. The amount of money this company will make from this is a total scandal!...
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Nov 30, 2021
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Absolutely agree! There is so much in how they try to justify this charge that could be viewed as being somewhat disingenuous! Many in my area are refusing to pay it. ...
Nov 11,2021
Nov 11,2021
14
people found
this helpful
this helpful
The worse service ever! No communication, ridiculous amounts of money and no idea where the money goes as the cleaners don't even seem to clean my landing (they just lift the mats and leave), nothing seems to be covered under insurance, no one informs you ...
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Aug 13,2021
Aug 13,2021
11
people found
this helpful
this helpful
If I could give 0 stars, I would have done so. Worst factors I have ever dealt with. AVOID AVOID AVOID buying any property that has Hacking and Paterson as factors...
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May 30,2021
May 30,2021
16
people found
this helpful
this helpful
An absolute ?% sh** show of a company only interested in printing bills hide behind the law when common sense should be of the order...
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May 18,2021
May 18,2021
11
people found
this helpful
this helpful
Watch out for this company. They have been factors at a property I own in Glasgow. Initially I did not receive their invoices and so they apply administration and late payment fees. When I contest these they ignore my communications and then they charge some ...
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May 10,2021
May 10,2021
12
people found
this helpful
this helpful
extreme charges, no communication prior to authorising contractor repairs .. they wait until it's done and therefore due.. suspect they have a commission on repairs, possibly the buildings insurance too as this is extortion .....
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