I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory compliance such as \'Gas Safety Certification\', regular property reviews, etc.) as well as other tasks such as liaising with my accountants and the rather unpleasant tasks associated with the eviction process, up to and including bailiffs and assisting with communication with solicitors.
As a landlord I have to say that my initial experience with Acorn was not great, reaching a low point when standard checks required on a new tenant were not adequately performed resulting in extended non-payment of rent and a lengthy and unpleasant process to evict the tenant. However, since Kathleen Milne has taken over management of the property the service level has improved substantially and indeed had Kathleen been working on the account from the outset I am confident that I would now be awarding the highest overall rating.
Throughout her time managing our account Kathleen has been most helpful and positive in her approach and has been able to give helpful advice as and when needed. I can see from other reviews that Acorn on the whole have experienced some diffcult times with \'Customer Service\' and \'Customer Experience\' but have noticed an effort on their part recently to address this. Kathleen exemplifies this effort to the extent that I can say that I doubt that I would still be with Acorn if she had not taken over our account when she did.