Unproffesional and cowboy agengy. If you want a better service, please do not use because they will rip you off. Dont know how they have manage to stay open with the service they are providing, probably that is the reason why they have to squezze you not to refund deposit.
The only decent people out of the bunch are Simon and Emma.
If you have been ripped off by this company in the past, please make sure it is reported.